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Kanguru Hard Drive Tower Duplicator User Manual

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Kanguru Hard Drive Tower Duplicator
User Manual
Copyright © 2024 , All Rights Reserved
Version: 1.0.1

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Summary of Contents for Kanguru Hard Drive Tower Duplicator

  • Page 1 Kanguru Hard Drive Tower Duplicator User Manual Copyright © 2024 , All Rights Reserved Version: 1.0.1...

  • Page 2: Notices And Information

    Kanguru Solutions will not be held responsible for any illegal use of this product nor any losses incurred while using this product. The user himself is responsible for the copyright laws, and is fully responsible for any illegal actions taken.

  • Page 3: Table Of Contents

    Contents Chapter 1 Introduction Chapter 2 Before First Use Chapter 3 Parts and Functions Chapter 4 User Interface Chapter 5 Menu Diagram Chapter 6 Defining Copy and/or Compare Chapter 7 Duplication Process Chapter 8 Main Copy Menu Brief Resize Disk Verify Erase/Wipe Chapter 9...
  • Page 4 Contents Device Info System Info Total Copy Count Set to Default Update Firmware Burn In Chapter 10 Warranty and Tech Support Error Code List Troubleshooting RMA Procedure...

  • Page 5: Introduction

    Congratulations on your purchase of the Kanguru Clone Tower Duplicator from Kanguru Solutions. The Kanguru Clone is a high speed, stand-alone SATA hard drive duplicator that can make up to 5 or 11 hard drive clones simultaneously (depending on model). The duplicator has many advanced features for IT professionals, yet a novice can begin duplicating hard drives within minutes of taking it out of the box.

  • Page 6: Before First Use

    Kanguru Clone. Incorrect power will cause faulty operation. It is highly recommended that you connect your Kanguru Clone using a UPS (uninterruptible power supply). 3. You are now ready to begin using your Kanguru Clone. To begin, turn on the unit by pushing the power button. Things to remember ·...

  • Page 7: Parts And Functions

    Parts and Functions Chapter 3 Parts and Functions...

  • Page 8: Inserting Hard Drives

    SATA hard drives quick and easy. Each bay can be opened by lifting the latch switch on the door. · 3.5” SATA drives can be inserted directly into any of the Kanguru Clone bays with the SATA connectors facing down and into the duplicator. ·...

  • Page 9: User Interface

    User Interface Kanguru Solutions designed the Kanguru Clone’s menu system with the professional in mind. The menu system is fast, responsive, and easy to navigate. This means fewer key presses are needed to achieve a desired action. The menu system is controlled by 4 push buttons located to the right of the LCD screen.

  • Page 10: Menu Diagram

    Menu Diagram Chapter 5 Menu Diagram...

  • Page 11: Defining Copy And/Or Compare

    Defining Copy and/or Compare Before performing a duplication, take a moment to define the SET COPY SET COMPARE options under the Setup Menu . These options will tell the duplicator how the Disk and Brief modes will operate. Set Copy Functionality When SET COPY is enabled Brief Resize...

  • Page 12: Duplication Process

    WARNING! Do not remove any drives while duplication is in process. If you want to stop the duplication process, press the ESC button to cancel at any time. 5. Once the copy process has completed the Kanguru Clone will list each Target drive location with either a “V” or “X”.

  • Page 13: Main Copy Menu

    Main Copy Menu The Main Copy Menu is the navigation screen that you first see after your device has completely booted. Brief mode performs actions only the sectors that contain data and skips any blank sectors (including information hidden in sub channels). This mode is Brief commonly the fastest mode and it supports the following file systems: FAT, FAT32, exFAT NTFS, EXT2, EXT3, EXT4, HFS, HFS+, JFS, XFS.
  • Page 14 Main Copy Menu Brief Brief mode performs actions only the sectors that contain data and skips any blank sectors (including information hidden in sub channels). This mode is commonly the fastest mode and it supports the following file systems: FAT, FAT32, exFAT NTFS, EXT2, EXT3, EXT4, HFS, HFS+, JFS, XFS. Note: If the Source is not formatted as a supported file system, then the duplicator will automatically switch to Disk mode...

  • Page 15: Resize

    Main Copy Menu Resize RESIZE mode is used to create duplications of a Source drive that is smaller in capacity than the Target drives. The Resize mode only allows for copying from a smaller capacity Source to larger capacity Target drives. Target drives must all be the same capacity. Resize mode supports the following filesystems: FAT, FAT32, NTFS.

  • Page 16: Disk

    Main Copy Menu Disk Full mode performs operations sector by sector from the Source to the Target. This mode is commonly the slowest mode and it supports all major file system formats. Note: If you have attempted to use either Brief Resize and the Source is not formatted...

  • Page 17: Verify

    3. Insert your Target drives into any available Target bays. Press the ENT button to begin the Verify process. The following screen will be displayed during verification: 4. Once the verification process has completed, the Kanguru Hard Drive Tower Duplicator will list each Target drive location with either a “V” or “X”.

  • Page 18: Erase/Wipe

    The ERASE operation deletes all information on any connected Target hard drives by writing zeros into every sector of the hard drive, sector by sector. You can also configure the Kanguru Clone to run a Disk Wipe instead of an Erase operation. Although the Erase operation will remove the data from a drive, data may still be retrievable afterwards with the proper tools.

  • Page 19: Setup Menu

    Allows the user to enable or disable the Kanguru Hard Drive Tower DCO Check Duplicator checking for DCO partitions. Allows the user to enable or disable the button sound on the Kanguru BTN. SOUND Hard Drive Tower Duplicator. This option allows you to enable or disable whether the total Show EXE Time execution time for an operation is displayed on the LCD screen.
  • Page 20 Displays information about the drives that are connected to the Device Info Kanguru Hard Drive Tower Duplicator. Displays the version of Firmware that is on the Kanguru Hard Drive System Info Tower Duplicator Displays the total number of results from duplication processes on the Total Copy Count Kanguru Hard Drive Tower Duplicator.

  • Page 21: Set Copy

    Setup Menu Set Copy The SET COPY option allows you to enable or disable the Copy operation. For information on how to alter this, please refer to Defining Copy and/or Compare Disabled Disk Brief , or Resize modes will not perform a Copy operation. Enabled Disk, Brief, or Resize modes will perform a Copy operation Note: This is the...

  • Page 22: Set Compare

    Setup Menu Set Compare The SET COMPARE option allows you to enable or disable the Compare operation. For information on how to alter this, please refer to Defining Copy and/or Compare . The Compare operation is not supported by Resize Disabled Disk Brief...

  • Page 23: Brief Immediate

    Setup Menu Brief Immediate If you are experiencing issues when running Brief Copy, you can disable the BRIEF IMMEDIATE function which may improve the chance of a successful duplication. When you run a Brief Copy the duplicator will analyze the Source completely first, and then follow the analysis result to copy the data from Disabled the Source to the Target drives.

  • Page 24: Optimize Log Table

    Setup Menu Optimize Log Table The OPTIMIZE LOG TABLE option can be enabled to help improve Brief Copy performance when duplicating Linux drives by building a more extensive data map prior to copying. Disabled Brief Copy will operate as normal. Note: This is the Default setting.

  • Page 25: Hdd Wipe

    Setup Menu HDD Wipe The HDD WIPE option allows you to enable or disable HDD Wipe operation. When enabled, the ERASE operation in the Main Copy Menu will change to WIPE. The HDD Wipe operation ensures that data on the hard drive is completely erased and unrecoverable. The Wipe operation can be run from 1 to 999 times consecutively.

  • Page 26: Skip Read Error

    Setup Menu Skip Read Error The SKIP READ ERROR option allows you to enable or disable error skipping during Disk Brief , and Resize modes. When an error is detected while reading from the Source, the duplicator Disabled will cancel the current process. Note: This is the Default setting.

  • Page 27: No Cap Check

    Setup Menu No Cap Check The Kanguru Duplicator has a built-in capacity check function which will check the capacity of the Source hard drive and the Target hard drive(s) during Disk Brief copy processes and determine whether the drives’ capacities are the same or if the Target hard drive(s) contains more overall capacity then the Source hard drive.

  • Page 28: Hpa Check

    Setup Menu HPA Check The Host Protected Area (HPA), sometimes referred to as the Hidden Protected Area, is a partition on the hard drive that is not normally visible to an operating system. The options for the HPA Check are as follows: The system will not check for HPA partitions.

  • Page 29: Dco Check

    Setup Menu DCO Check A Device Configuration Overlay (DCO), is a partition on the hard drive that is not normally visible to an operating system. The DCO can report to the system that supported features are nonexistent or that the drive is smaller in capacity than it actually is. The options for the DCO Check are as follows: The system will not check for DCO partitions.

  • Page 30: Btn. Sound

    Setup Menu BTN. Sound The Kanguru Duplicators are provided with an audible beep sound whenever there is a button press or if a task has been completed. This feature is able to be enabled or disabled using the BTN. Sound setting within the duplicator.

  • Page 31: Show Exe Time

    Setup Menu Show EXE Time The SHOW EXE TIME option allows you to enable or disable whether the total execution time for an operation is displayed on the LCD screen. The total execution time will be displayed after an operation has completed.

  • Page 32: Cmd Timeout

    Setup Menu CMD Timeout CMD TIMEOUT allows you to set the number of commands the duplicator will send to a non- responsive drive. If the duplicator experiences any issues when attempting to communicate with an attached drive, the duplicator can send 1 to 9 unreturned ATA commands to the drive before it errors out.

  • Page 33: Tran Size

    Setup Menu Tran Size TRAN. SIZE setting allows you define the data transfer block size for each ATA command. Generally, larger transfer block sizes are better for duplication purposes than smaller sizes. However, there are some hard drives which can only accept 2MB data transfer size per ATA command. If your drives only support small data transfer block sizes, then you will need to change this setting.

  • Page 34: Set Write Pat

    Setup Menu Set Write Pat The SET WRITE PATTERN setting is used to define the data that you want written to all sectors of your drives during a Disk Erase operation. The Write Pattern can be set to 00, RM (random), AA, A5, 5A, C9, FF, E5 or F6.

  • Page 35: Device Info

    Setup Menu Device Info DEVICE INFO allows you to view information about any hard drives currently connected to the duplicator. To view Device Information: 1. Power on the duplicator. 2. From the Main Copy Menu press the Up or Down buttons until you see Setup 3.

  • Page 36: System Info

    Setup Menu System Info SYSTEM INFO allows you to view information regarding your duplicator’s firmware version and build number. To view the System Information: 1. Power on the duplicator. 2. From the Main Copy Menu press the Up or Down buttons until you see Setup 3.

  • Page 37: Total Copy Count

    Setup Menu Total Copy Count TOTAL COPY COUNT keeps track of the total number of successful and unsuccessful duplications produced by the system. This is a running count that includes all copy modes. To review the Total Copy Count: 1. Power on the duplicator. 2.

  • Page 38: Set To Default

    Setup Menu Set to Default SET TO DEFAULT allows you to restore all settings back to their factory default values. To reset your duplicator to its original default configuration: 1. Power on the duplicator. 2. From the Main Copy Menu press the Up or Down buttons until you see Setup 3.

  • Page 39: Update Firmware

    Setup Menu Update Firmware The Update Firmware function allows you to upgrade your Kanguru Hard Drive Duplicator to the latest firmware version. To update your firmware: 1. Contact Kanguru Technical Support or navigate to the Firmware Update page on the Kanguru Support site to receive a firmware update file.

  • Page 40: Burn In

    Setup Menu Burn In The BURN IN function allows the system to perform a Copy, Compare, Verify or Erase function continuously to stress test for endurance, reliability and stability. To perform a continuous Burn In test: 1. From the Setup menu, press the Up or Down button to navigate to the BURN IN option. 2.

  • Page 41: Warranty And Tech Support

    Any claims for loss or damage must be made to carrier directly. Claims for shipping errors should be reported to Kanguru Solutions within three (3) working days of receipt of merchandise. Please refer to the RMA Procedure section of this manual if your duplicator needs servicing. Kanguru Solutions does not offer money back returns on its duplicator product lines due to the unique nature of the product.
  • Page 42 Warranty and Tech Support Error Code List When a drive fails duplication, an error code can be generated. The Error Code List can give you some information to help you understand any problems that occur during duplication. • KCLONE-5HD-TWR press the UP button to view error codes •...

  • Page 43: Faq

    No, this must be done directly by the operating system of your PC. defragment a partition? Can the Duplicator copy The Kanguru Clone is able to copy a limited number of encrypted Encrypted HDD’s? HDD types through Disk copy. Chapter 10...

  • Page 44: Troubleshooting

    The Kanguru Clone will The voltage of the outlet the Make sure that the voltage of not start or there is no Kanguru Clone is plugged into the outlet matches the voltage of display on the LCD does not match the Kanguru the Kanguru Clone.

  • Page 45: Rma Procedure

    “tracking” feature to verify “proof of delivery.” The customer is responsible for shipping charges when returning a product. Shipping back to the customer is covered by Kanguru Solutions during the first year of purchase. After 1 year of purchase the customer is responsible for shipping both ways.