Repair Procedures For International Distributors; Replacement Parts - Multitech ISI9234PCIE User Manual

Chapter 5 – Warranty, Service, & Tech Support
shipping box, a description of the problem, a return shipping address (must have street address, not P.O. Box),
your telephone number, and if the product is out of warranty, a payment in advance is required. Acceptable means
of payment include credit card, wire transfer or a check in U.S. dollars drawn on a U.S. bank. Repaired units shall
be shipped freight collect, unless other arrangements are made in advance.
Please direct your questions regarding technical matters, product configuration, verification that the product is
defective, etc., to our Technical Support department nearest you or email
U.S., please direct your questions regarding repair expediting, receiving, shipping, billing, etc., to our Repair
Accounting department at +(763) 717-5631 in the U.S.A., or email
Repairs for damages caused by lightning storms, water, power surges, incorrect installation, physical abuse, or
user-caused damages are billed on a time-plus-materials basis.

Repair Procedures for International Distributors

International distributors should contact their MTS International sales representative for information about the repair
of the Multi-Tech product(s).
Please direct your questions regarding technical matters, product configuration, verification that the product is
defective, etc., to our International Technical Support department at +(763)717-5863. When calling the U.S., please
direct your questions regarding repair expediting, receiving, shipping, billing, etc., to our Repair Accounting
department at +(763) 717-5631 in the U.S.A. or email
Repairs for damages caused by lightning storms, water, power surges, incorrect installation, physical abuse, or
user-caused damages are billed on a time-plus-materials basis.

Replacement Parts

SupplyNet, Inc., can supply you with replacement power supplies, cables and connectors for selected Multi-Tech
products. You can place an order with SupplyNet via mail, phone, fax or the Internet at the following addresses:
Mail: SupplyNet, Inc.
614 Corporate Way
Valley Cottage, NY 10989
Phone: 800 826-0279
Fax: 914 267-2420
Email: info@thesupplynet.com
Internet: http://www.thesupplynet.com
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support@multitech.com.
mtsrepair@multitech.com.
mtsrepair@multitech.com.
When calling the