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HP Compaq Presario,Presario M2000 Maintenance And Service Manual

Hp compaq presario,presario m2000: user guide.
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Maintenance and Service
Guide
HP Pavilion ze2000 Notebook PC
Compaq Presario M2000 Notebook PC
The information and procedures included in this Maintenance
and Service Guide apply to HP Pavilion ze2000 Notebook PC
and Compaq Presario M2000 Notebook PC models equipped
with AMD processors.
Document Part Number: 393680-001
July 2005
This guide is a troubleshooting reference used for maintaining
and servicing the computer. It provides comprehensive
information on identifying computer features, components, and
spare parts; troubleshooting computer problems; and performing
computer disassembly procedures.

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Troubleshooting

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   Summary of Contents for HP Compaq Presario,Presario M2000

  • Page 1

    HP Pavilion ze2000 Notebook PC Compaq Presario M2000 Notebook PC ✎ The information and procedures included in this Maintenance and Service Guide apply to HP Pavilion ze2000 Notebook PC and Compaq Presario M2000 Notebook PC models equipped with AMD processors. Document Part Number: 393680-001...

  • Page 2: Maintenance And Service Guide

    SD Logo is a trademark of its proprietor. The information contained herein is subject to change without notice. The only warranties for HP products and services are set forth in the express warranty statements accompanying such products and services. Nothing herein should be construed as constituting an additional warranty.

  • Page 3: Table Of Contents

    1 Product Description 1.1 Features ........1–2 1.2 Resetting the Computer.

  • Page 4: Table Of Contents

    Contents 5 Removal and Replacement Procedures 5.1 Serial Number ......5–2 5.2 Disassembly Sequence Chart .

  • Page 5: Product Description

    Product Description The HP Pavilion ze2000 Notebook PC 1 and the Compaq Presario M2000 Notebook PC 2 offer advanced modularity, AMD Mobile Turion™ and Mobile AMD Sempron™ processors, and extensive multimedia support. HP Pavilion ze2000 and Compaq Presario M2000 with AMD...

  • Page 6: Features

    Product Description 1.1 Features ✎ Numerous references are made throughout this Maintenance and Service Guide to “full-featured” and “defeatured” computer models. A model is considered to be full-featured if it has 3 Universal Serial Bus ports and the following components: ■...

  • Page 7

    ■ TouchPad pointing device with dedicated vertical scroll region ■ Integrated 10Base-T/100 Base-TX Ethernet local area network (LAN) network interface card (NIC) with RJ-45 jack ■ Integrated high-speed 56K modem with RJ-11 jack ■ Integrated wireless support for Mini PCI IEEE 802.11b/g WLAN device ■...

  • Page 8: Resetting The Computer

    Product Description 1.2 Resetting the Computer If the computer you are servicing has an unknown password, follow these steps to clear the password. These steps also clear CMOS: 1. Prepare the computer for disassembly (refer to “Preparing the Computer for Disassembly,” information).

  • Page 9: Power Management

    1.3 Power Management The computer comes with power management features that extend battery operating time and conserve power. The computer supports the following power management features: ■ Standby ■ Hibernation ■ Setting customization by the user ■ Hotkeys for setting the level of performance ■...

  • Page 10: External Components

    Product Description 1.4 External Components The external components on the front of the HP Pavilion ze2000 are shown below and described in Table 1-1. Front Components, HP Pavilion ze2000 1–6 Maintenance and Service Guide...

  • Page 11: Front Components

    (microphone) jack Audio-out (headphone) jack Maintenance and Service Guide Table 1-1 Front Components HP Pavilion ze2000 Function Produce stereo sound. On: One or more optional internal wireless devices, such as a WLAN and/or a Bluetooth device (select models only), are turned on.

  • Page 12

    Product Description The external components on the front of the Compaq Presario M2000 are shown below and described in Table 1-2. Front Components, Compaq Presario M2000 1–8 Maintenance and Service Guide...

  • Page 13

    Item Component Speakers (2) Wireless light (select models only) Power/standby light IDE (Integrated Drive Electronics) drive light Battery light Display release button Audio-in (microphone) jack Audio-out (headphone) jack Maintenance and Service Guide Table 1-2 Front Components Compaq Presario M2000 Function Produce stereo sound.

  • Page 14

    Product Description The external components on the right side of the HP Pavilion ze2000 are shown below and described in Table 1-3. Right-Side Components, HP Pavilion ze2000 1–10 Maintenance and Service Guide...

  • Page 15

    (select models only) Security cable slot Maintenance and Service Guide Table 1-3 Right-Side Components HP Pavilion ze2000 Function Connect an optional USB device. Supports an optional digital memory card. Connects an optional 1394a device such as a scanner, digital camera, or digital camcorder.

  • Page 16

    Product Description The external components on the right side of the Compaq Presario M2000 are shown below and described in Table 1-4. Right-Side Components, Compaq Presario M2000 1–12 Maintenance and Service Guide...

  • Page 17

    Item Component USB ports (1 or 2 depending on the computer model) 6-in-1 Digital Media Reader slot (select models only) 1394 port (select models only) 6-in-1 Digital Media light (select models only) Optical drive S-Video-out jack (select models only) Security cable slot Maintenance and Service Guide Table 1-4 Right-Side Components...

  • Page 18

    Product Description The external components on the left side of the HP Pavilion ze2000 are shown below and described in Table 1-5. Left-Side Components, HP Pavilion ze2000 1–14 Maintenance and Service Guide...

  • Page 19

    *The computer has only one expansion port. The term expansion port 2 describes the type of expansion port. Maintenance and Service Guide Table 1-5 Left-Side Components HP Pavilion ze2000 Function Connects an AC adapter cable. Connects an optional VGA monitor or projector.

  • Page 20

    Product Description The external components on the left side of the Compaq Presario M2000 are shown below and described in Table 1-6. Left-Side Components, Compaq Presario M2000 1–16 Maintenance and Service Guide...

  • Page 21

    Item Component Power connector Monitor port Expansion port 2* (select models only) RJ-45 (network) jack RJ-11 (modem) jack USB port PC Card slot PC Card eject button *The computer has only one expansion port. The term expansion port 2 describes the type of expansion port. Maintenance and Service Guide Table 1-6 Left-Side Components...

  • Page 22: Rear Panel Components

    Product Description The external components on the rear panel of the HP Pavilion ze2000 are shown below and described in Table 1-7. Rear Panel Components, HP Pavilion ze2000 Item Component Battery bay Exhaust vent 1–18 Table 1-7 Rear Panel Components...

  • Page 23

    The external components on the rear panel of the Compaq Presario M2000 are shown below and described in Table 1-8. Rear Panel Components, Compaq Presario M2000 Item Component Battery bay Exhaust vent Maintenance and Service Guide Table 1-8 Rear Panel Components Compaq Presario M2000 Function Holds a battery pack.

  • Page 24

    Product Description The keyboard components on the HP Pavilion ze2000 are shown below and described in Table 1-9. Keyboard Components, HP Pavilion ze2000 1–20 Maintenance and Service Guide...

  • Page 25: Keyboard Components

    Keypad keys (15) num lock key Maintenance and Service Guide Table 1-9 Keyboard Components HP Pavilion ze2000 Function Perform system and application tasks. When combined with the fn key, several keys perform additional tasks as hotkeys. Enables caps lock and turns on the caps lock light.

  • Page 26

    Product Description The keyboard components on the Compaq Presario M2000 are shown below and described in Table 1-10. Keyboard Components, Compaq Presario M2000 1–22 Maintenance and Service Guide...

  • Page 27

    Item Component Function keys (12) caps lock key Fn key Windows logo key Windows applications key Arrow keys Keypad keys (15) num lock key Maintenance and Service Guide Table 1-10 Keyboard Components Compaq Presario M2000 Function Perform system and application tasks. When combined with the Fn key, the function keys perform additional tasks as hotkeys.

  • Page 28: Top Components

    Product Description The top components on the HP Pavilion ze2000 are shown below and described in Table 1-11. Top Components, HP Pavilion ze2000 Item Component Left and right TouchPad buttons TouchPad Caps lock light Display switch 1–24 Table 1-11 Top Components...

  • Page 29

    HP Pavilion ze2000 (Continued) Item Component Power/standby button Volume down button Volume mute button Mute light Volume up button Wireless button (select models only) Wireless light (select models only) Num lock light 6-in-1 Digital Media Reader light (select models only)

  • Page 30

    Product Description The top components on the Compaq Presario M2000 are shown below and described in Table 1-12. Top Components, Compaq Presario M2000 Item Component Left and right TouchPad buttons TouchPad Caps lock light Display switch 1–26 Table 1-12 Top Components Compaq Presario M2000 Function Function like the left and right buttons on an...

  • Page 31

    Compaq Presario M2000 (Continued) Item Component Wireless button (select models only) Wireless light (select models only) Power/standby button Volume down button Volume up button Volume mute button Mute light Num lock light 6-in-1 Digital Media Reader light (select models only) TouchPad vertical and horizontal scroll regions...

  • Page 32: Bottom Components

    Product Description The external components on the bottom of the HP Pavilion ze2000 are shown below and described in Table 1-13. Bottom Components, HP Pavilion ze2000 Item Component Battery bay Battery pack release latch Memory module compartment 1–28 Table 1-13...

  • Page 33

    HP Pavilion ze2000 (Continued) Item Component Exhaust vents (4) Optical drive Label area Mini PCI compartment Hard drive bay Maintenance and Service Guide Table 1-13 Bottom Components Function Provide airflow to cool internal components. Ä To prevent overheating, do not obstruct vents.

  • Page 34

    Product Description The external components on the bottom of the Compaq Presario M2000 are shown below and described in Table 1-14. Bottom Components, Compaq Presario M2000 Item Component Battery bay Battery pack release latch Memory module compartment 1–30 Table 1-14 Bottom Components Compaq Presario M2000 Function...

  • Page 35

    Compaq Presario M2000 (Continued) Item Component Exhaust vents (4) Optical drive Label area Mini PCI compartment Hard drive bay Maintenance and Service Guide Table 1-14 Bottom Components Function Provide airflow to cool internal components. Ä To prevent overheating, do not obstruct vents.

  • Page 36: Design Overview

    Product Description 1.5 Design Overview This section presents a design overview of key parts and features of the computer. Refer to to identify replacement parts, and Replacement Procedures,” The system board provides the following device connections: ■ AMD Mobile Turion 64 and Mobile AMD Sempron processors ■...

  • Page 37: Computer Setup

    Å WARNING: Only authorized technicians trained by HP should repair this equipment. All troubleshooting and repair procedures are detailed to allow only subassembly-/module-level repair. Because of the complexity of the individual boards and subassemblies, do not attempt to make repairs at the component level or modifications to any printed wiring board.

  • Page 38: Accessing Computer Setup

    Troubleshooting Accessing Computer Setup The information and settings in Computer Setup are accessed from the Main, Security, Advanced, Tools, and Exit menus. 1. Open Computer Setup by turning on or restarting the computer. Press message is displayed in the lower-left corner of the screen. ❏...

  • Page 39: Computer Setup Defaults

    Computer Setup Defaults To return all settings in Computer Setup to the values that were set at the factory: 1. Open Computer Setup by turning on or restarting the computer. Press message is displayed in the lower-left corner of the screen. ❏...

  • Page 40: Selecting From The Main Menu, Main Menu, Selecting From The Security Menu, Security Menu

    BIOS. Table 2-2 Security Menu To Do This Enter, change, or delete an HP Administrator password. Enter, change, or delete a power-on password. Enable/disable DriveLock; change a DriveLock user or master password.

  • Page 41: Selecting From The Advanced Menu, Advanced Menu, Selecting From The Tools Menu, Tools Menu

    Selecting from the Advanced Menu Select Video Graphic Mode Dedicated Video Memory Total Video Memory Language Support Boot Order Accessibility Options Embedded WLAN device Embedded Bluetooth device Selecting from the Tools Menu Select HDD Self-test Maintenance and Service Guide Table 2-3 Advanced Menu To Do This Select UMA, SidePort, or UMA+SidePort video...

  • Page 42: Exit Menu

    Troubleshooting Select Exit Saving Changes Exit Discarding Changes Load Setup Defaults 2–6 Table 2-5 Exit Menu To Do This Save changes entered during the current session. Then exit and restart the computer. The changes you save are in effect when the computer restarts. Cancel changes entered during the current session.

  • Page 43: Troubleshooting Flowcharts

    2.2 Troubleshooting Flowcharts Troubleshooting Flowcharts Overview Flowchart Description “Flowchart 2.1—Initial Troubleshooting” “Flowchart 2.2—No Power, Part 1” “Flowchart 2.3—No Power, Part 2” “Flowchart 2.4—No Power, Part 3” “Flowchart 2.5—No Power, Part 4” “Flowchart 2.6—No Video, Part 1” “Flowchart 2.7—No Video, Part 2” “Flowchart 2.8—Nonfunctioning Docking Device (if applicable)”...

  • Page 44

    Troubleshooting Troubleshooting Flowcharts Overview (Continued) Flowchart Description 2.14 “Flowchart 2.14—No OS Loading, Optical Drive” 2.15 “Flowchart 2.15—No Audio, Part 1” 2.16 “Flowchart 2.16—No Audio, Part 2” 2.17 “Flowchart 2.17—Nonfunctioning Device” 2.18 “Flowchart 2.18—Nonfunctioning Keyboard” 2.19 “Flowchart 2.19—Nonfunctioning Pointing Device” 2.20 “Flowchart 2.20—No Network/Modem Connection”...

  • Page 45: Flowchart 2.1—initial Troubleshooting

    Flowchart 2.1—Initial Troubleshooting Begin troubleshooting. Is there power? Beeps, LEDs, or error messages? Is there video? (no boot) Is the OS loading? Is there sound? Maintenance and Service Guide Go to “Flowchart 2.2—No Power, Part 1.” Check LED board, speaker connections.

  • Page 46: Flowchart 2.2—no Power, Part

    Troubleshooting Flowchart 2.2—No Power, Part 1 No power (power LED is off). Remove from docking device (if applicable). Power up on battery power? Power up on AC power? Power up in docking device? 1. Reseat the power cables in the docking device and at the AC outlet.

  • Page 47: Flowchart 2.3—no Power, Part

    Flowchart 2.3—No Power, Part 2 Continued from “Flowchart 2.2—No Power, Part 1.” Visually check for debris in battery socket and clean if necessary. Power on? Check battery by recharging it, moving it to another computer, or replacing it. Power on? Done Maintenance and Service Guide Done...

  • Page 48: Flowchart 2.4—no Power, Part

    Troubleshooting Flowchart 2.4—No Power, Part 3 Continued from “Flowchart 2.3—No Power, Part 2.” Plug directly into AC outlet. Power LED Reseat AC adapter in computer and at power source. Power on? Power outlet active? Replace power cord. Power on? 2–12 Done Done Internal or...

  • Page 49: Flowchart 2.5—no Power, Part

    Flowchart 2.5—No Power, Part 4 Continued from “Flowchart 2.4—No Power, Part 3.” Open computer. Loose or damaged parts? Close computer and retest. Power on? Done Maintenance and Service Guide Reseat loose components and boards and replace damaged items. Replace the following items (if applicable). Check computer operation after each replacement: 1.

  • Page 50: Flowchart 2.6—no Video, Part

    Troubleshooting Flowchart 2.6—No Video, Part 1 No video. Docking Device Stand-alone or docking device? Stand-alone Internal or external display*? Internal External Adjust brightness. Video OK? Replace the following one at a time. Test after each replacement. 1. Cable between computer and computer display (if applicable) Check for bent 2.

  • Page 51: Flowchart 2.7—no Video, Part

    Flowchart 2.7—No Video, Part 2 Continued from “Flowchart 2.6—No Video, Part 1.” Remove computer from dock- ing device, if connected. Adjust display brightness. Video OK? Check that computer is properly seated in docking device, for bent pins on cable, and for monitor connection. Video OK? Adjust external monitor display.

  • Page 52

    Troubleshooting Flowchart 2.8—Nonfunctioning Docking Device (if applicable) Nonfunctioning docking device. Reseat power cord in docking device and power outlet. Check voltage setting on docking device. Reset monitor cable connector at docking device. Docking device operating? Remove computer, replace docking device. 2–16 Reinstall computer into dock-...

  • Page 53: Flowchart 2.9—no Operating System (os) Loading

    Troubleshooting Flowchart 2.9—No Operating System (OS) Loading No OS loading.* Reseat power cord in docking device and power outlet. No OS loading from hard drive, go to “Flowchart 2.10—No OS Loading, Hard Drive, Part 1.” No OS loading from diskette drive, go to “Flowchart 2.13—No OS Loading, Dis- kette Drive.”...

  • Page 54

    Troubleshooting Flowchart 2.10—No OS Loading, Hard Drive, Part 1 OS not loading from hard drive. Nonsystem disk message? Reseat external hard drive. OS loading? Boot from Check the Setup utility for correct booting order. Boot from hard drive? Done 2–18 Go to “Flowchart 2.11—No OS Load-...

  • Page 55

    Flowchart 2.11—No OS Loading, Hard Drive, Part 2 Continued from “Flowchart 2.10—No OS Loading, Hard Drive, Part 1.” 1. Replace Disc or diskette in 2. Replace drive? Remove disc or diskette and reboot. Boot from hard drive? Boot 2.13—No OS from diskette Loading, Dis- drive?

  • Page 56

    Troubleshooting Flowchart 2.12—No OS Loading, Hard Drive, Part 3 Continued from “Flowchart 2.11—No OS Load- ing, Hard Drive, Part 2.” System files on hard drive? Virus hard drive? Run SCANDISK and check for bad sectors. Can bad sectors be fixed? Fix bad sectors.

  • Page 57: Flowchart 2.13—no Os Loading, Diskette Drive

    Flowchart 2.13—No OS Loading, Diskette Drive OS not loading from diskette drive. Nonsystem disk message? Boot from another device? Diskette drive enabled in the Setup utility? Is diskette drive boot order cor- rect? Change boot priority using the Setup utility. Maintenance and Service Guide Reseat diskette drive.

  • Page 58

    Troubleshooting Flowchart 2.14—No OS Loading, Optical Drive No OS loading from CD-ROM or DVD-ROM drive. Boots from CD or DVD? Reseat drive. 2–22 Disc in drive? Install bootable disc. bootable disc. Done Boots from CD or DVD? Booting from another 2.17—Nonfunction- device? Reset the computer.

  • Page 59

    Flowchart 2.15—No Audio, Part 1 No audio. Computer in docking device (if applicable)? Go to “Flowchart 2.16—No Audio, Part 2.” 2.17—Nonfunctioning Maintenance and Service Guide Turn up audio internally or externally. Undock Dock computer in docking device. Go to “Flowchart Device.”...

  • Page 60

    Troubleshooting Flowchart 2.16—No Audio, Part 2 Continued from “Flowchart 2.15—No Audio, Part 1.” Audio driver in OS configured? Correct drivers for application? Connect to external speaker. Audio? 2–24 Reload audio drivers. Load drivers and set configuration in OS. Replace audio board and speaker connections...

  • Page 61

    Flowchart 2.17—Nonfunctioning Device Unplug the nonfunctioning device from the computer and inspect cables and plugs for bent or broken pins Clear CMOS. Reattach device. Close computer, plug in power, and reboot. Device boots properly? Done Maintenance and Service Guide Nonfunctioning device.

  • Page 62

    Troubleshooting Flowchart 2.18—Nonfunctioning Keyboard Keyboard not operating prop- erly. Connect computer to good external key- board. External device works? Reseat internal key- board connector (if applicable). Keyboard operating properly? Done 2–26 Replace system board. Replace internal keyboard or cable. Keyboard operating properly? Replace...

  • Page 63

    Flowchart 2.19—Nonfunctioning Pointing Device Pointing device not operating properly. Connect computer to good external pointing device. External device works? Reseat internal pointing device connector (if applicable). Pointing device operating properly? Done Maintenance and Service Guide Replace system board. Replace internal pointing device or cable.

  • Page 64

    Troubleshooting Flowchart 2.20—No Network/Modem Connection No network or modem connec- tion. Network or modem jack or have jack acti- active? Digital line? NIC/modem drivers and recon- configured in OS? Disconnect all power from the computer and open. Reseat NIC/modem (if applicable). 2–28 Replace jack vated.

  • Page 65: Serial Number Location

    Illustrated Parts Catalog This chapter provides an illustrated parts breakdown and a reference for spare part numbers and option part numbers. 3.1 Serial Number Location When ordering parts or requesting information, provide the computer serial number and model number located on the bottom of the computer.

  • Page 66: Computer Major Components

    Illustrated Parts Catalog 3.2 Computer Major Components Computer Major Components, HP Pavilion ze2000 3–2 Maintenance and Service Guide...

  • Page 67

    Display assemblies (include wireless antenna boards and cables) 15.0-inch, XGA TFT with BrightView, for use on HP Pavilion ze2000 models 15.0-inch, XGA TFT, for use on HP Pavilion ze2000 models 15.0-inch, XGA TFT with BrightView, for use on Compaq Presario M2000 models 15.0-inch, XGA TFT, for use on Compaq Presario...

  • Page 68

    Illustrated Parts Catalog Computer Major Components, Compaq Presario M2000 3–4 Maintenance and Service Guide...

  • Page 69

    Spare Parts: Computer Major Components (Continued) Item Description LED boards (include cable, not illustrated) For use on HP Pavilion ze2000 models For use on Compaq Presario M2000 models Keyboards For use on HP Pavilion ze2000 models in: Belgium Denmark France French Canada Germany International...

  • Page 70

    Illustrated Parts Catalog Computer Major Components, HP Pavilion ze2000 3–6 Maintenance and Service Guide...

  • Page 71

    Spare Parts: Computer Major Components (Continued) Item Description Top covers (include TouchPad) For use on full-featured HP Pavilion ze2000 models For use on defeatured HP Pavilion ze2000 models For use on full-featured Compaq Presario M2000 models For use on defeatured Compaq Presario M2000...

  • Page 72

    Illustrated Parts Catalog Computer Major Components, Compaq Presario M2000 3–8 Maintenance and Service Guide...

  • Page 73

    ATI RS480M for use on full-featured models For use on defeatured models, ATI RS480M PC Card assembly (not illustrated) Base enclosures For use on HP Pavilion ze2000 models For use on Compaq Presario M2000 models Maintenance and Service Guide Table 3-1...

  • Page 74

    Illustrated Parts Catalog Computer Major Components, HP Pavilion ze2000 3–10 Maintenance and Service Guide...

  • Page 75

    4200 rpm, 80 GB 4200 rpm, 60 GB 5400 rpm, 40 GB Miscellaneous Plastics Kit For use on HP Pavilion ze2000 models For use on Compaq Presario M2000 models Includes: Hard drive cover (includes 2 captive screws) Mini PCI compartment cover (includes 1 captive screw)

  • Page 76

    Illustrated Parts Catalog Computer Major Components, HP Pavilion ze2000 3–12 Maintenance and Service Guide...

  • Page 77

    Spare Parts: Computer Major Components (Continued) Item Description Optical drives (include bezel) For use on HP Pavilion ze2000 models: 8X DVD-ROM drive 24X DVD/CD-RW Combo Drive 8X DVD±RW/R and CD-RW Combo Dual Layer Drive For use on Compaq Presario M2000 models:...

  • Page 78: Miscellaneous Plastics Kit

    Illustrated Parts Catalog 3.3 Miscellaneous Plastics Kit Miscellaneous Plastics Kit 3–14 Maintenance and Service Guide...

  • Page 79

    Spare Part Number Information Item Description Miscellaneous Plastics Kit For use on HP Pavilion ze2000 models For use on Compaq Presario M2000 models Includes: Hard drive cover Mini PCI compartment cover Memory module compartment cover PC Card slot space saver...

  • Page 80: Mass Storage Devices

    Illustrated Parts Catalog 3.4 Mass Storage Devices Mass Storage Devices 3–16 Maintenance and Service Guide...

  • Page 81

    4200 rpm, 80 GB 4200 rpm, 60 GB 5400 rpm, 40 GB Optical drives For use on HP Pavilion ze2000 models: 8X DVD-ROM drive 24X DVD/CD-RW Combo Drive 8X DVD±RW/R and CD-RW Combo Dual Layer Drive For use on Compaq Presario M2000 models:...

  • Page 82: Miscellaneous

    Illustrated Parts Catalog 3.5 Miscellaneous Spare Parts: Miscellaneous (not illustrated) Description 65-watt AC adapter Power cords For use in: Australia and New Zealand Belgium, Europe, Finland, France, Germany, Greece, the Netherlands, Norway, Portugal, Spain, and Sweden Canada, French Canada, Latin America, Thailand, and the United States Denmark Hong Kong and the United Kingdom...

  • Page 83

    Spare Parts: Miscellaneous (not illustrated) (Continued) Description Audio Y-cable HP Remote Control Logo Kits For use on HP Pavilion ze2000 models For use on Compaq Presario M2000 models USB travel mouse Wired headset with volume control Screw Kit (refer to Appendix C, “Screw Listing,”...

  • Page 84: Sequential Part Number Listing

    Description 309674-001 USB travel mouse 364727-001 USB digital drive 371693-001 Wired headset with volume control 371694-001 HP Remote Control 375759-001 All-in-one media cable 379452-001 Audio Y-cable 391883-001 6-cell, 4.4-AHr battery pack 394252-001 ATI RS480M system board for use on defeatured models...

  • Page 85

    Spare Parts: Sequential Part Number Listing (Continued) Spare Part Number Description 394260-001 15.0-inch, XGA TFT display assembly for use on HP Pavilion ze2000 models (includes wireless antenna boards and cables) 394261-001 15.0-inch, XGA TFT display assembly for use on Compaq Presario M2000 models (includes wireless antenna...

  • Page 86

    Description 394275-001 12-cell, 8.8-AHr battery pack 394276-001 Keyboard for use on HP Pavilion ze2000 models in Asia Pacific, Australia, Canada, Hong Kong, People’s Republic of China, and the United States 394276-031 Keyboard for use on HP Pavilion ze2000 models in...

  • Page 87

    Spare Parts: Sequential Part Number Listing (Continued) Spare Part Number Description 394277-051 Keyboard for use on Compaq Presario M2000 models in France 394277-061 Keyboard for use on Compaq Presario M2000 models in Italy 394277-071 Keyboard for use on Compaq Presario M2000 models in Spain 394277-081 Keyboard for use on Compaq Presario M2000 models in Denmark...

  • Page 88

    394279-AB1 Power cord for use in Taiwan 394279-AD1 Power cord for use in Korea 394280-001 Top cover for use on full-featured HP Pavilion ze2000 models (includes TouchPad) 394281-001 Top cover for use on defeatured HP Pavilion ze2000 models (includes TouchPad)

  • Page 89

    Keyboard cover for use on Compaq Presario M2000 models with wireless capability (includes wireless button and light) 394294-001 Keyboard cover for use on HP Pavilion ze2000 models without wireless capability (includes wireless button and light) 394295-001 Keyboard cover for use on Compaq Presario M2000 models...

  • Page 90

    Illustrated Parts Catalog Spare Parts: Sequential Part Number Listing (Continued) Spare Part Number Description 394306-001 Display hinge covers for use on Compaq Presario M2000 models 394347-001 AMD Mobile Turion 64, ML-37 (2.00-GHz) processor (includes thermal pad) 394462-001 802.11b/g WLAN Mini PCI communications module for use in the United States 394462-002 802.11b/g WLAN Mini PCI communications module for use in...

  • Page 91: Tools Required

    Removal and Replacement This chapter provides essential information for proper and safe removal and replacement service. 4.1 Tools Required You will need the following tools to complete the removal and replacement procedures: ■ Magnetic screwdriver ■ Phillips P0 screwdriver ■ 2.0-mm hex wrench for processor socket locking screw ■...

  • Page 92: Service Considerations

    Removal and Replacement Preliminaries 4.2 Service Considerations The following sections include some of the considerations that you should keep in mind during disassembly and assembly procedures. ✎ As you remove each subassembly from the computer, place the subassembly (and all accompanying s) away from the work area to prevent damage.

  • Page 93: Preventing Damage To Removable Drives

    4.3 Preventing Damage to Removable Drives Removable drives are fragile components that must be handled with care. To prevent damage to the computer, damage to a removable drive, or loss of information, observe the following precautions: ■ Before removing or inserting a hard drive, shut down the computer.

  • Page 94: Preventing Electrostatic Damage

    Removal and Replacement Preliminaries 4.4 Preventing Electrostatic Damage Many electronic components are sensitive to electrostatic discharge (ESD). Circuitry design and structure determine the degree of sensitivity. Networks built into many integrated circuits provide some protection, but in many cases, the discharge contains enough power to alter device parameters or melt silicon junctions.

  • Page 95: Packaging And Transporting Precautions

    4.5 Packaging and Transporting Precautions Use the following grounding precautions when packaging and transporting equipment: ■ To avoid hand contact, transport products in static-safe containers, such as tubes, bags, or boxes. ■ Protect all electrostatic-sensitive parts and assemblies with conductive or approved containers or packaging. ■...

  • Page 96: Workstation Precautions

    Removal and Replacement Preliminaries 4.6 Workstation Precautions Use the following grounding precautions at workstations: ■ Cover the workstation with approved static-shielding material (refer to ■ Use a wrist strap connected to a properly grounded work surface and use properly grounded tools and equipment. ■...

  • Page 97: Grounding Equipment And Methods

    4.7 Grounding Equipment and Methods Grounding equipment must include either a wrist strap or a foot strap at a grounded workstation. ■ When seated, wear a wrist strap connected to a grounded system. Wrist straps are flexible straps with a minimum of one megohm ±10% resistance in the ground cords.

  • Page 98: Typical Electrostatic Voltage Levels

    Removal and Replacement Preliminaries Table 4-1 shows how humidity affects the electrostatic voltage levels generated by different activities. Typical Electrostatic Voltage Levels Event Walking across carpet Walking across vinyl floor Motions of bench worker Removing DIPS from plastic tube Removing DIPS from vinyl tray Removing DIPS from Styrofoam Removing bubble pack from PCB Packing PCBs in foam-lined box...

  • Page 99: Removal And Replacement Procedures

    Removal and Replacement This chapter provides removal and replacement procedures. There are as many as 66 screws, in 9 different sizes and types, that may need to be removed, replaced, or loosened when servicing the computer. Make special note of each screw size and location during removal and replacement.

  • Page 100: Serial Number

    Removal and Replacement Procedures 5.1 Serial Number Report the computer serial number to HP when requesting information or ordering spare parts. The serial number is located on the bottom of the computer. Serial Number Location 5–2 Maintenance and Service Guide...

  • Page 101: Disassembly Sequence Chart

    5.2 Disassembly Sequence Chart Use the chart below to determine the section number to be referenced when removing computer components. Disassembly Sequence Chart Section Description Preparing the Computer for Disassembly Battery Pack Hard Drive Computer Feet Optical Drive Memory Module Mini PCI Communications Module Ä...

  • Page 102

    5.21 Bluetooth Board 5.22 System Board 5–4 # of Screws Removed HP Pavilion ze2000 = 4 Compaq Presario M2000 = 6 HP Pavilion ze2000 = 24 Compaq Presario M2000 = 25 1 removed, 4 loosened 1 loosened HP Pavilion ze2000 = 3...

  • Page 103: Preparing The Computer For Disassembly

    5.3 Preparing the Computer for Disassembly Before you begin any removal or installation procedures: 1. Shut down the computer. If you are unsure whether the computer is off or in hibernation, turn the computer on, and then shut it down through the operating system. 2.

  • Page 104: Hard Drive

    Removal and Replacement Procedures b. Slide and hold the battery release latch 1 to the left. (The front edge of the battery pack disengages from the computer.) c. Lift the front edge of the battery pack 2 up and swing it back.

  • Page 105

    ✎ The hard drive cover is included in the Miscellaneous Plastics Kits, spare part numbers 394286-001 (for use on HP Pavilion ze2000 models) and 394287-001 (for use on Compaq Presario M2000 models). Removing the Hard Drive Cover Maintenance and Service Guide Removal and Replacement Procedures 5–7...

  • Page 106

    Removal and Replacement Procedures e. Grasp the mylar tab 1 on the right side of the hard drive and lift the right side of the hard drive until it disconnects from the computer. f. Lift the hard drive 2 straight up and remove it from the hard drive bay.

  • Page 107

    g. Remove the four PM3.0×4.0 screws 1 that secure the hard drive frame to the hard drive. h. Lift the frame 2 to remove if from the hard drive. i. Slide the hard drive connector 3 toward you and remove it. Removing the Hard Drive Frame and Connector Reverse the above procedure to reassemble and install the hard drive.

  • Page 108: Computer Feet

    The computer feet are adhesive-backed rubber pads. The feet are included in the Miscellaneous Plastics Kits, spare part numbers 394286-001 (for use on HP Pavilion ze2000 models) and 394287-001 (for use on Compaq Presario M2000 models). The feet attach to the base enclosure as illustrated below.

  • Page 109: Optical Drive

    5.6 Optical Drive Optical Drive Spare Part Number Information For use on HP Pavilion ze2000 models: 8X DVD-ROM drive 24X DVD/CD-RW Combo Drive 8X DVD±RW/R and CD-RW Combo Dual Layer Drive For use on Compaq Presario M2000 models: 8X DVD-ROM drive 24X DVD/CD-RW Combo Drive 8X DVD±RW/R and CD-RW Combo Dual Layer Drive...

  • Page 110

    Removal and Replacement Procedures 3. Remove the PM2.0×8.0 screw 1 that secures the optical drive to the computer. 4. Insert a thin tool, such as a paper clip 2, into the media tray release hole. (The optical drive media tray releases from the optical drive.) 5.

  • Page 111: Memory Module

    5.7 Memory Module Memory Module Spare Part Number Information 512-MB 256-MB 1. Prepare the computer for disassembly (refer to Maintenance and Service Guide Removal and Replacement Procedures Section 394265-001 394264-001 5.3). 5–13...

  • Page 112

    ✎ The memory module compartment cover is included in the Miscellaneous Plastics Kits, spare part numbers 394286-001 (for use on HP Pavilion ze2000 models) and 394287-001 (for use on Compaq Presario M2000 models). Removing the Memory Module Compartment Cover 5–14...

  • Page 113

    6. Spread the retaining tabs 1 on each side of the memory module socket to release the memory module. (The right side of the module rises away from the computer.) 7. Slide the module 2 away from the socket at an angle. ✎...

  • Page 114: Mini Pci Communications Module

    Removal and Replacement Procedures 5.8 Mini PCI Communications Module Mini PCI Communications Module Spare Part Number Information 802.11b/g wireless local access network (WLAN) card for use in the United States 802.11b/g WLAN card for use in the rest of the world 1.

  • Page 115

    ✎ The Mini PCI compartment cover is included in the Miscellaneous Plastics Kits, spare part numbers 394286-001 (for use on HP Pavilion ze2000 models) and 394287-001 (for use on Compaq Presario M2000 models). Removing the Mini PCI Compartment Cover Maintenance and Service Guide Removal and Replacement Procedures 5–17...

  • Page 116

    Removal and Replacement Procedures ✎ Before disconnecting the cables, make note of which wireless antenna cable is attached to which antenna clip on the Mini PCI communications module. 7. Disconnect the two wireless antenna cables 1 from the Mini PCI communications module. 8.

  • Page 117: Keyboard Cover

    5.9 Keyboard Cover Keyboard Cover Spare Part Number Information For use on HP Pavilion ze2000 models with wireless capability (includes wireless button and light) For use on HP Pavilion ze2000 models without wireless capability (includes wireless button and light) For use on Compaq Presario M2000 models with wireless...

  • Page 118

    Removal and Replacement Procedures 3. Remove the two PM2.0×8.0 screws that secure the keyboard cover to the computer. Removing the Keyboard Cover Screws 5–20 Maintenance and Service Guide...

  • Page 119

    4. Turn the computer display-side up with the front panel toward you. 5. Open the computer as far as possible. 6. Insert a flat blade tool into the keyboard cover notches behind cover 2 disengages from the computer. 7. Remove the keyboard cover. Removing the Keyboard Cover Reverse the above procedure to install the keyboard cover.

  • Page 120: Led Board

    Removal and Replacement Procedures 5.10 LED Board LED Board Spare Part Number Information For use on HP Pavilion ze2000 models For use on Compaq Presario M2000 models 1. Prepare the computer for disassembly 2. Remove the keyboard cover 5–22 394301-001...

  • Page 121

    3. Release the zero insertion force (ZIF) connector to which the keyboard cable is connected and disconnect the keyboard cable 1 from the system board. 4. Remove the two PM2.0×5.0 screws 2 that secure the LED board to the computer. 5.

  • Page 122: Keyboard

    Removal and Replacement Procedures 5.11 Keyboard Keyboard Spare Part Number Information For use on HP Pavilion ze2000 models in: Belgium Denmark France French Canada Germany International Italy Latin America Norway For use on Compaq Presario M2000 models in: Denmark France...

  • Page 123

    Removal and Replacement Procedures 3. Remove the three PM2.0×4.0 screws 1 and the PM2.0×8.0 screw 2 that secure the keyboard to the computer. ✎ Compaq Presario M2000 computers use four PM2.0×4.0 screws to secure the keyboard. Removing the Keyboard Screws Maintenance and Service Guide 5–25...

  • Page 124

    Removal and Replacement Procedures 4. Lift the rear edge of the keyboard and swing it toward you until it rests on the palm rest. Releasing the Keyboard 5–26 Maintenance and Service Guide...

  • Page 125

    5. Release the ZIF connector 1 to which the keyboard cable is connected and disconnect the keyboard cable 2 from the system board. 6. Remove the keyboard. Disconnecting the Keyboard Cable Reverse the above procedure to install the keyboard. Maintenance and Service Guide Removal and Replacement Procedures 5–27...

  • Page 126: Display Assembly

    Display Assembly Spare Part Number Information ✎ All display assemblies include wireless antenna boards and cables 15.0-inch, XGA TFT with BrightView, for use on HP Pavilion ze2000 models 15.0-inch, XGA TFT, for use on HP Pavilion ze2000 models 15.0-inch, XGA TFT with BrightView, for use on Compaq Presario M2000 models 15.0-inch, XGA TFT, for use on Compaq Presario M2000...

  • Page 127

    2. Turn the computer upside down with the front panel toward you. 3. Disconnect the two wireless antenna cables from the Mini PCI communications card 1. 4. Remove the cables from the clip 2 in the base enclosure. Disconnecting and Removing the Wireless Antenna Cables Maintenance and Service Guide Removal and Replacement Procedures 5–29...

  • Page 128

    Removal and Replacement Procedures 5. Turn the computer display-side up with the front toward you. 6. Open the display. 7. Disconnect the display cable from the system board 1. 8. Remove the wireless antenna cables 2 from the clips in the top cover.

  • Page 129

    Failure to follow this caution can result in damage to the display assembly. ✎ Steps 9 and 10 apply only to HP Pavilion ze2000 models. See steps 11 and 12 in this section for information on removing the display assembly on Compaq Presario M2000 models.

  • Page 130

    Removal and Replacement Procedures Ä CAUTION: Support the display assembly when removing the following screws. Failure to follow this caution can result in damage to the display assembly. ✎ Steps 11 and 12 apply only to Compaq Presario M2000 models. 11.

  • Page 131: Base Enclosure

    5.13 Base Enclosure Base Enclosure Spare Part Number Information For use on HP Pavilion ze2000 models For use on Compaq Presario M2000 models 1. Prepare the computer for disassembly and remove the following components: a. Hard drive b. Optical drive c.

  • Page 132

    Removal and Replacement Procedures ✎ Steps 3 through 7 apply only to HP Pavilion ze2000 models. See steps 8 through 11 in this section for information on removing the base enclosure screws on Compaq Presario M2000 models. 3. Remove the three PM2.0×8.0 screws 1 and the three PM2.0×5.0 screws 2 that secure the base enclosure to the...

  • Page 133

    4. Turn the computer upside down with the front panel toward you. 5. Remove the five PM2.0×16.0 screws that secure the base enclosure to the computer. Removing the Base Enclosure Screws, Part 2, HP Pavilion ze2000 Models Only Maintenance and Service Guide Removal and Replacement Procedures 5–35...

  • Page 134

    Removal and Replacement Procedures 6. Remove the seven PM2.0×8.0 screws that secure the base enclosure to the computer. Removing the Base Enclosure Screws, Part 3, HP Pavilion ze2000 Models Only 5–36 Maintenance and Service Guide...

  • Page 135

    Removal and Replacement Procedures 7. Remove the six PM2.0×5.0 screws that secure the base enclosure to the computer. Removing the Base Enclosure Screws, Part 4, HP Pavilion ze2000 Models Only Maintenance and Service Guide 5–37...

  • Page 136

    Removal and Replacement Procedures ✎ Steps 8 through 11 apply only to Compaq Presario M2000 models. 8. Remove the six PM2.0×8.0 screws 1 and the PM2.0×5.0 screw 2 that secure the base enclosure to the computer. Removing the Base Enclosure Screws, Part 1, Compaq Presario M2000 Models Only 5–38 Maintenance and Service Guide...

  • Page 137

    9. Turn the computer upside down with the front panel toward you. 10. Remove the fifteen PM2.0×8.0 screws that secure the base enclosure to the computer. Removing the Base Enclosure Screws, Part 2, Compaq Presario M2000 Models Only Maintenance and Service Guide Removal and Replacement Procedures 5–39...

  • Page 138

    Removal and Replacement Procedures 11. Remove the three PM2.0×5.0 screws that secure the base enclosure to the computer. Removing the Base Enclosure Screws, Part 3, Compaq Presario M2000 Models Only 5–40 Maintenance and Service Guide...

  • Page 139

    ✎ Steps 12 and 13 apply to both HP Pavilion ze2000 and Compaq Presario M2000 models. 12. Lift the rear edge of the base enclosure 1 until it disengages from the computer. 13. Slide back the base enclosure 2 and remove it.

  • Page 140: Rtc Battery

    Removal and Replacement Procedures 5.14 RTC Battery ✎ The RTC battery is spared with the system board spare part kits. If the battery needs to be replaced, use an “ML1220” model battery. 1. Prepare the computer for disassembly and remove the following components: a.

  • Page 141

    Removal and Replacement Procedures 2. Remove the RTC battery from the socket on the system board. Removing the RTC Battery Reverse the above procedure to install the RTC battery. Make sure the battery is installed with the “+” side facing you. Maintenance and Service Guide 5–43...

  • Page 142: Speaker Assembly

    Removal and Replacement Procedures 5.15 Speaker Assembly Speaker Assembly Spare Part Number Information For use on HP Pavilion ze2000 models For use on Compaq Presario M2000 models 1. Prepare the computer for disassembly and remove the following components: a. Hard drive b.

  • Page 143

    2. Disconnect the speaker cable 1 from the system board. 3. Lift the speaker 2 straight up to remove it from the top cover. Removing the Speaker Assembly Reverse the above procedure to install the speaker assembly. Maintenance and Service Guide Removal and Replacement Procedures 5–45...

  • Page 144: Fan Assembly

    Removal and Replacement Procedures 5.16 Fan Assembly Fan Assembly Spare Part Number Information Fan Assembly (includes fan, heat sink, and thermal pad) 1. Prepare the computer for disassembly and remove the following components: a. Hard drive b. Optical drive c. Memory module compartment cover d.

  • Page 145

    2. Disconnect the fan cable 1 from the system board. 3. Remove the PM2.0×5.0 screw 2 that secures the fan assembly to the system board. 4. Loosen the four PM1.5×9.0 captive spring-loaded shoulder screws 3 that secure the fan assembly to the system board. 5.

  • Page 146: Processor

    Removal and Replacement Procedures 5.17 Processor Processor Spare Part Number Information AMD Mobile Turion 64, ML-37 (2.00-GHz) AMD Mobile Turion 64, ML-34 (1.80-GHz) AMD Mobile Turion 64, ML-32 (1.80-GHz) AMD Mobile Turion 64, ML-30 (1.60-GHz) AMD Mobile Turion 64, ML-28 (1.60-GHz) Mobile AMD Sempron 3300+ (2.00-GHz) Mobile AMD Sempron 3000+ (1.80-GHz) Mobile AMD Sempron 2800+ (1.60-GHz)

  • Page 147

    2. Use a 2.0-mm hex wrench to turn the processor locking screw 1 one-half turn counterclockwise until you feel a click. 3. Lift the processor 2 straight up and remove it. ✎ The gold triangle 3 on the processor should be aligned in the front right corner when you install the processor.

  • Page 148: Battery Connector Board

    Removal and Replacement Procedures 5.18 Battery Connector Board Battery Connector Board Spare Part Number Information Battery connector board 1. Prepare the computer for disassembly and remove the following components: a. Hard drive b. Optical drive c. Memory module compartment cover d.

  • Page 149

    Removal and Replacement Procedures 3. Remove the PM2.0×5.0 screw that secures the battery connector board to the top cover. Removing the Battery Connector Board Screw Maintenance and Service Guide 5–51...

  • Page 150

    Removal and Replacement Procedures 4. Turn the top cover upside down with the front panel toward you. 5. Remove the PM2.0×5.0 screw 1 that secures the battery connector board to the top cover. 6. Slide the battery connector board 2 toward the rear panel until it disconnects from the system board.

  • Page 151: Power Connector Board

    Removal and Replacement Procedures 5.19 Power Connector Board Power Connector Board Spare Part Number Information Power connector board 394300-001 1. Prepare the computer for disassembly (Section 5.3) and remove the following components: a. Hard drive (Section 5.4) b. Optical drive (Section 5.6) c.

  • Page 152

    Removal and Replacement Procedures 2. Remove the two PM2.0×5.0 screws 1 that secure the power connector board to the top cover. 3. Slide the power connector board 2 toward the rear panel until it disconnects it from the system board. 4.

  • Page 153: Usb/s-video Controller Board

    5.20 USB/S-Video Controller Board USB/S-Video Controller Board Spare Part Number Information For use with full-featured models For use with defeatured models 1. Prepare the computer for disassembly and remove the following components: a. Hard drive b. Optical drive c. Memory module compartment cover d.

  • Page 154

    Removal and Replacement Procedures 2. Remove the PM2.0×5.0 screw 1 that secures the USB/S-Video controller board to the top cover. 3. Lift up on the right side of the board 2 to disconnect it from the system board. 4. Remove the USB/S-Video controller board. Removing the USB/S-Video Controller Board Reverse the above procedure to install the USB/S-Video controller board.

  • Page 155: Bluetooth Board

    5.21 Bluetooth Board ✎ This section applies only to full-featured models. Bluetooth Board Spare Part Number Information Broadcomm Bluetooth board 1. Prepare the computer for disassembly and remove the following components: a. Hard drive b. Optical drive c. Memory module compartment cover d.

  • Page 156

    Removal and Replacement Procedures 3. Remove the two PM1.5×3.5 screws 1 that secure the Bluetooth board to the USB/S-Video controller board. 4. Disconnect the Bluetooth board cable 2 from the USB/S-Video controller board. 5. Remove the Bluetooth board 3. Removing the Bluetooth Board Reverse the above procedure to install the Bluetooth board.

  • Page 157: System Board

    5.22 System Board System Board Spare Part Number Information ATI RS480M for use on full-featured models ATI RS480M for use on defeatured models PC Card assembly ✎ All system board spares kits include a disk cell RTC battery. ✎ When replacing the system board, ensure that the following components are removed from the defective system board and installed on the replacement system board: ■...

  • Page 158

    Removal and Replacement Procedures h. Speaker assembly i. Battery connector board j. Power connector board k. USB/S-Video controller board 2. Turn the top cover top-side up with the front toward you. 3. Release the ZIF connector 1 to which the TouchPad cable is connected and disconnect the cable 2 from the system board.

  • Page 159

    4. Turn the top cover upside down with the front toward you. ✎ Step 5 applies only to HP Pavilion ze2000 models. See step 6 in this section for information on removing the system board screws on Compaq Presario M2000 models.

  • Page 160

    Removal and Replacement Procedures ✎ Step 6 applies only to Compaq Presario M2000 models. 6. Remove the four PM2.0×5.0 screws that secure the system board to the top cover. Removing the System Board Screws, Compaq Presario M2000 Models Only 5–62 Maintenance and Service Guide...

  • Page 161

    7. Flex the left edge of the top cover 1 until the 1394 connector 2 disengages from the top cover. 8. Lift the left side of the system board 3 until the 1394 connector is clear. 9. Flex the front edge of the top cover 4 until the audio connectors 5 and LED section 6 of the system board disengage from the top cover.

  • Page 162

    Removal and Replacement Procedures 10. Slide the system board to the left at an angle and remove it. Removing the System Board Reverse the above procedure to install the system board. 5–64 Maintenance and Service Guide...

  • Page 163: Specifications

    This chapter provides physical and performance specifications. Dimensions HP Pavilion ze2000 Height (varies from front to back) Width Depth Compaq Presario M2000 Height (varies from front to back) Width Depth Weight (varies by configuration) HP Pavilion ze2000 Compaq Presario M2000...

  • Page 164

    Specifications Temperature Operating Nonoperating Relative humidity (noncondensing) Operating Nonoperating Maximum altitude (unpressurized) Operating (14.7 to 10.1 psia) Nonoperating (14.7 to 4.4 psia) Shock Operating Nonoperating Random Vibration Operating Nonoperating ✎ Applicable product safety standards specify thermal limits for plastic surfaces. The computer operates well within this range of temperatures. 6–2 Table 6-1 Computer (Continued)

  • Page 165

    Dimensions Height Width Diagonal Number of colors Contrast ratio Brightness Pixel resolution Pitch Format Configuration Backlight Character display Total power consumption Viewing angle Maintenance and Service Guide Table 6-2 15.0-inch, XGA, Display 22.9 cm 30.0 cm 38.1 cm Up to 16.8 million 250:1 150 nits typical 0.264 ×...

  • Page 166: Hard Drives

    Specifications Dimensions Height Width Weight Interface type Transfer rate Synchronous (maximum) Security Seek times (typical read, including setting) Single track Average Maximum † Logical blocks Disk rotational speed Operating temperature ✎ Certain restrictions and exclusions apply. Consult Customer Care for details. *1 GB = 1 billion bytes when referring to hard drive storage capacity.

  • Page 167

    Primary 6-cell, Li-Ion Battery Pack Dimensions Height Width Depth Weight Energy Voltage Amp-hour capacity Watt-hour capacity Temperature Operating Nonoperating Maintenance and Service Guide Table 6-4 2.00 cm 9.40 cm 13.40 cm 0.34 kg 11.1 V 4.4 Ah 48 Wh 5°C to 45°C 0°C to 60°C Specifications 0.79 in...

  • Page 168

    Specifications 24X DVD/CD-RW Combo Drive Applicable disc Center hole diameter Disc diameter Standard disc Mini disc 6–6 Table 6-5 Read: DVD-R, DVD-RW, DVD-ROM (DVD-5, DVD-9, DVD-10, DVD-18), CD-ROM (Mode 1 and 2) CD Digital Audio CD-XA ready (Mode 2, Form 1 and 2) CD-I ready (Mode 2, Form 1 and 2) CD-R, CD-RW...

  • Page 169

    24X DVD/CD-RW Combo Drive (Continued) Disc thickness Track pitch Access time Random Full stroke Audio output level Cache buffer Data transfer rate CD-R (24X) CD-RW (10X) CD-ROM (24X) DVD (8X) Multiword DMA mode 2 Startup time Stop time Maintenance and Service Guide Table 6-5 1.2 mm (0.047 in) 0.74 µm...

  • Page 170

    Specifications 8X DVD±RW/R and CD-RW Combo Drive Applicable disc Center hole diameter Disc diameter Standard disc Mini disc 6–8 Table 6-6 Read: DVD-R, DVD-RW, DVD-ROM (DVD-5, DVD-9, DVD-10, DVD-18), CD-ROM (Mode 1 and 2) CD Digital Audio CD-XA ready (Mode 2, Form 1 and 2) CD-I ready (Mode 2, Form 1 and 2)

  • Page 171

    8X DVD±RW/R and CD-RW Combo Drive (Continued) Disc thickness Track pitch Access time Random Full stroke Audio output level Cache buffer Data transfer rate CD-R (16X) CD-RW (8X) CD-ROM (24X) DVD (8X) DVD-R (4X) DVD-RW (2X) Multiword DMA mode 2 Startup time Stop time Maintenance and Service Guide...

  • Page 172

    Specifications Applicable disc Center hole diameter Disc diameter Standard disc Mini disc Disc thickness 6–10 Table 6-7 8X DVD-ROM Drive DVD-ROM (DVD-5, DVD-9, DVD-10, DVD-18) CD-ROM (Mode 1 and 2) CD Digital Audio CD-XA ready (Mode 2, Form 1 and 2) CD-I ready (Mode 2, Form 1 and 2) CD-R CD-RW...

  • Page 173

    8X DVD-ROM Drive (Continued) Track pitch Access time Random Full stroke Audio output level Cache buffer Data transfer rate CD-R (24X) CD-RW (10X) CD-ROM (24X) DVD (8X) Multiword DMA mode 2 Startup time Stop time Maintenance and Service Guide Table 6-7 0.74 µm CD media <...

  • Page 174: System Dma

    Specifications Hardware DMA DMA0 DMA1 DMA2 DMA3 DMA4 DMA5 DMA6 DMA7 6–12 Table 6-8 System DMA System Function Not applicable Not applicable Not applicable Not applicable Direct memory access controller Available for PC Card Not assigned Not assigned Maintenance and Service Guide...

  • Page 175: System Interrupts

    Hardware IRQ IRQ0 IRQ1 IRQ2 IRQ3 IRQ4 IRQ5* IRQ6 IRQ7* IRQ8 IRQ9* IRQ10* IRQ11 *Default configuration ✎ PC Card may assert IRQ3, IRQ4, IRQ5, IRQ7, or IRQ20. Maintenance and Service Guide Table 6-9 System Interrupts System Function System timer Quick Launch buttons Cascaded USB2 Enhanced Host Controller—24CD COM1...

  • Page 176

    Specifications System Interrupts (Continued) Hardware IRQ IRQ12 IRQ13 IRQ14 IRQ15 IRQ17 IRQ17 IRQ17 IRQ19 IRQ19 IRQ19 IRQ20 IRQ20 IRQ21 IRQ21 IRQ21 IRQ22 IRQ23 *Default configuration ✎ PC Card may assert IRQ3, IRQ4, IRQ5, IRQ7, or IRQ20. 6–14 Table 6-9 System Function Synaptics PS/2 port pointing device Numeric data processor Primary IDE channel...

  • Page 177

    I/O Address (hex) 0x00000000-0x00000CF7 0x00000000-0x00000CF7 0x00000020-0x00000021 0x0000002E-0x0000002F 0x00000040-0x00000043 0x00000060-0x00000060 0x00000061-0x00000061 0x00000062-0x00000062 0x00000064-0x00000064 0x00000066-0x00000066 0x00000070-0x00000071 0x00000072-0x00000073 0x00000080-0x0000008F 0x00000092-0x00000092 0x000000A0-0x000000A1 0x000000B0-0x000000B1 0x000000C0-0x000000DF 0x000000F0-0x000000FE 0x00000170-0x00000177 Maintenance and Service Guide Table 6-10 System I/O Addresses System Function (shipping configuration) PCI bus Direct memory access controller Programmable interrupt controller System board resources System timer...

  • Page 178

    Specifications System I/O Addresses (Continued) I/O Address (hex) 0x000001F0-0x000001F7 0x00000220-0x0000022F 0x00000274-0x00000277 0x00000279-0x00000279 0x00000280-0x00000293 0x00000376-0x00000376 0x000003B0-0x000003BB 0x000003B0-0x000003BB 0x000003C0-0x000003DF 0x000003C0-0x000003DF 0x000003F6-0x000003F6 0x0000040B-0x0000040B 0x000004D0-0x000004D1 0x000004D6-0x000004D6 0x00000530-0x00000537 0x00000870-0x0000087F 0x00000A79-0x00000A79 0x00000C00-0x00000C01 0x00000C14-0x00000C14 0x00000C50-0x00000C52 0x00000C6C-0x00000C6C 6–16 Table 6-10 System Function (shipping configuration) Primary IDE Channel System board resources ISAPNP Read Data Port ISAPNP Read Data Port System board resources...

  • Page 179

    System I/O Addresses (Continued) I/O Address (hex) 0x00000C6F-0x00000C6F 0x00000CD4-0x00000CD5 0x00000CD6-0x00000CD7 0x00000CD8-0x00000CDF 0x00000D00-0x0000FFFF 0x00000F40-0x00000F47 0x00001080-0x00001080 0x00008000-0x0000805F 0x00008100-0x000081FF 0x00008400-0x0000840F 0x00008410-0x0000841F 0x00009000-0x00009FFF 0x00009000-0x00009FFF 0x0000A000-0x0000A0FF 0x0000F000-0x0000FFFF 0x0000FD00-0x0000FDFF 0x0000FE00-0x0000FEFF Maintenance and Service Guide Table 6-10 System Function (shipping configuration) System board resources System board resources System board resources System board resources PCI bus...

  • Page 180: System Memory Map

    Specifications Memory Map Address (hex) 0xD4100000-0xD41FFFFF 0xD4100000-0xD41FFFFF 0xD8000000-0xDBFFFFFF 0xD8000000-0xDBFFFFFF 0xFAC00000-0xFEBFFFFF 0xF6C00000-0xFABFFFFF 0xD4000000-0xD4000FFF 0xD4001000-0xD4001FFF 0xD4002000-0xD4002FFF 0xD4003000-0xD40033FF 0xFFF80000-0xFFFFFFFF 0xE0000000-0xE03FFFFF 0xE0000000-0xE03FFFFF 0x0000-0x0FFF 6–18 Table 6-11 System Memory Map System Function (shipping configuration) PCI standard PCI-to-PCI bridge ATI MOBILITY RADEON Xpress 200 Series PCI standard PCI-to-PCI bridge ATI MOBILITY RADEON Xpress 200 Series PCI standard PCI-to-PCI bridge PCI standard PCI-to-PCI bridge...

  • Page 181

    System Memory Map (Continued) Memory Map Address (hex) 0xD4208000-0xD42087FF 0xD4200000-0xD4203FFF 0xD4204000-0xD4205FFF 0xFFEFF000-0xFFEFFFFF 0xFFEFE000-0xFFEFEFFF 0xF2C00000-0xF6BFFFFF 0xD4206000-0xD4207FFF 0xD4209000-0xD42090FF 0xD4208C00-0xD4208CFF 0xD4208800-0xD42088FF Maintenance and Service Guide Table 6-11 System Function (shipping configuration) Texas Instruments OHCI Compliant IEEE 1394 Host Controller Texas Instruments OHCI Compliant IEEE 1394 Host Controller Broadcomm 802.11b/g WLAN Texas Instruments PCIxx21/x515 Cardbus...

  • Page 182

    Specifications System Memory Map (Continued) Memory Map Address (hex) 0xD4209400-0xD42094FF 0xD4003400-0xD40034FF 0xD4003800-0xD40038FF 0xFEC00000-0xFEC00FFF 0xFEE00000-0xFEE00FFF 0xA0000-0xBFFFF 0xA0000-0xBFFFF 0xA0000-0xBFFFF 0xD6000-0xD7FFF 0xDC000-0xDDFFF 0xDD000-0xDDFFF 0xE0000-0xFFFFF 0x40000000-0xFFFFFFFF 6–20 Table 6-11 System Function (shipping configuration) Realtek RTL8139/810x Family Fast Ethernet Conexant AC-Link Audio SoftV90 Data Fax Modem with SmartCP System board resources System board resources PCI bus...

  • Page 183: Connector Pin Assignments

    Connector Pin Assignments Signal +5 VDC Data – Maintenance and Service Guide Table A-1 Universal Serial Bus Signal Data + Ground A–1...

  • Page 184

    Connector Pin Assignments Signal Transmit + Transmit – Receive + Unused A–2 Table A-2 RJ-45 (Network) Signal Unused Receive – Unused Unused Maintenance and Service Guide...

  • Page 185

    Signal S-VHS color (C) signal Composite video signal S-VHS intensity (Y) signal S-VHS color ground Maintenance and Service Guide Connector Pin Assignments Table A-3 S-Video-Out Signal TV-CD S-VHS intensity ground Composite video ground A–3...

  • Page 186: External Monitor

    Connector Pin Assignments Signal Red analog Green analog Blue analog Not connected Ground Ground analog Ground analog Ground analog A–4 Table A-4 External Monitor Signal +5 VDC Ground Monitor detect DDC 2B data Horizontal sync Vertical sync DDC 2B clock Maintenance and Service Guide...

  • Page 187

    Signal Unused Ring Maintenance and Service Guide Table A-5 RJ-11 (Modem) Signal Unused Unused Unused Connector Pin Assignments A–5...

  • Page 188

    Connector Pin Assignments Signal Audio signal in Audio signal in Signal Audio out, left channel Audio out, right channel A–6 Table A-6 Audio-In (Microphone) Table A-7 Audio-Out (Headphone) Signal Ground Signal Ground Maintenance and Service Guide...

  • Page 189: Conductor Power Cord Set

    Power Cord Set Requirements 3-Conductor Power Cord Set The wide range input feature of the computer permits it to operate from any line voltage from 100 to 120 or 220 to 240 volts AC. The power cord set included with the computer meets the requirements for use in the country where the equipment is purchased.

  • Page 190: General Requirements

    Power Cord Set Requirements General Requirements The requirements listed below are applicable to all countries. ■ The length of the power cord set must be at least 1.5 m (5.0 ft) and a maximum of 2.0 m (6.5 ft). ■ All power cord sets must be approved by an acceptable accredited agency responsible for evaluation in the country where the power cord set will be used.

  • Page 191

    Country-Specific Requirements 3-Conductor Power Cord Set Requirements Country/Region Australia Austria Belgium Canada Denmark Finland France Germany Italy Japan ✎ NOTES: 1. The flexible cord must be <HAR> Type HO5VV-F, 3-conductor, 1.0 mm² conductor size. Power cord set fittings (appliance coupler and wall plug) must bear the certification mark of the agency responsible for evaluation in the country where it will be used.

  • Page 192

    Power Cord Set Requirements 3-Conductor Power Cord Set Requirements (Continued) Country/Region Korea The Netherlands Norway People’s Republic of China Sweden Switzerland Taiwan United Kingdom United States ✎ NOTES: 1. The flexible cord must be <HAR> Type HO5VV-F, 3-conductor, 1.0 mm² conductor size.

  • Page 193: Screw Listing

    All screws listed in this appendix are available in the Miscellaneous Screw Kits, spare part numbers 394288-001 (for use on HP Pavilion ze2000 models) and 394289-001 (for use on Compaq Presario M2000 models).

  • Page 194

    Screw Listing Phillips PM2.0×6.0 Captive Screw Where used: Two screws that secure the hard drive cover to the computer (screws are captured on the cover by C clips; documented in Two screws that secure the memory module compartment cover to the computer (screws are captured on the cover by C clips;...

  • Page 195

    Where used: 4 screws that secure the hard drive frame to the hard drive (documented in Section 5.4) Phillips PM3.0×4.0 Screw Locations Maintenance and Service Guide Table C-2 Phillips PM3.0×4.0 Screw Color Qty. Silver Screw Listing Length Thread 4.0 mm 3.0 mm Head Width...

  • Page 196

    Screw Listing Where used: 4 screws that secure the display assembly on the HP Pavilion ze2000 (documented in Section Phillips PM2.0×6.0 Screw Locations C–4 Table C-3 Phillips PM2.0×6.0 Screw Color Qty. Black 5.12) Length Thread 6.0 mm 2.0 mm Maintenance and Service Guide...

  • Page 197

    Phillips PM2.0×6.0 Screw (Continued) Where used: 6 screws that secure the display assembly on the Compaq Presario M2000 (documented in Section Phillips PM2.0×6.0 Screw Locations Maintenance and Service Guide Table C-3 Color Qty. Black 5.12) Screw Listing Length Thread 6.0 mm 2.0 mm Head Width...

  • Page 198

    Screw Listing Where used: One screw that secures the optical drive to the computer (documented in Section 5.6) Phillips PM2.0×8.0 Screw Location C–6 Table C-4 Phillips PM2.0×8.0 Screw Color Qty. Black Length Thread 8.0 mm 2.0 mm Maintenance and Service Guide Head Width 4.5 mm...

  • Page 199

    Phillips PM2.0×8.0 Screw (Continued) Where used: 2 screws that secure the keyboard cover to the computer (documented in Section 5.9) Phillips PM2.0×8.0 Screw Locations Maintenance and Service Guide Table C-4 Color Qty. Length Black 8.0 mm Screw Listing Head Thread Width 2.0 mm 4.5 mm...

  • Page 200

    Screw Listing Phillips PM2.0×8.0 Screw (Continued) Where used: One screw that secures the keyboard to the HP Pavilion ze2000 (documented in Section 5.11) Phillips PM2.0×8.0 Screw Location C–8 Table C-4 Color Qty. Length Black 8.0 mm Maintenance and Service Guide...

  • Page 201

    Phillips PM2.0×8.0 Screw (Continued) Where used: 3 screws that secure the base enclosure to the computer on the HP Pavilion ze2000 (documented in Phillips PM2.0×8.0 Screw Locations Maintenance and Service Guide Table C-4 Color Qty. Black Section 5.13) Screw Listing...

  • Page 202

    Screw Listing Phillips PM2.0×8.0 Screw (Continued) Where used: 7 screws that secure the base enclosure to the computer on the HP Pavilion ze2000 (documented in Phillips PM2.0×8.0 Screw Locations C–10 Table C-4 Color Qty. Black Section 5.13) Length Thread 8.0 mm 2.0 mm...

  • Page 203

    Phillips PM2.0×8.0 Screw (Continued) Where used: 6 screws that secure the base enclosure on the Compaq Presario M2000 (documented in Section Phillips PM2.0×8.0 Screw Locations Maintenance and Service Guide Table C-4 Color Qty. Black 5.13) Screw Listing Length Thread 8.0 mm 2.0 mm Head Width...

  • Page 204

    Screw Listing Phillips PM2.0×8.0 Screw (Continued) Where used: 15 screws that secure the base enclosure on the Compaq Presario M2000 (documented in Section Phillips PM2.0×8.0 Screw Locations C–12 Table C-4 Color Qty. Black 5.13) Length Thread 8.0 mm 2.0 mm Maintenance and Service Guide Head Width...

  • Page 205

    Where used: 2 screws that secure the LED board to the computer (documented in Section 5.10) Phillips PM2.0×5.0 Screw Locations Maintenance and Service Guide Table C-5 Phillips PM2.0×5.0 Screw Color Qty. Silver Screw Listing Length Thread 5.0 mm 2.0 mm Head Width 4.5 mm...

  • Page 206

    Screw Listing Phillips PM2.0×5.0 Screw (Continued) Where used: 3 screws that secure the base enclosure to the HP Pavilion ze2000 (documented in Section Phillips PM2.0×5.0 Screw Locations C–14 Table C-5 Color Qty. Silver 5.13) Length Thread 5.0 mm 2.0 mm...

  • Page 207

    Phillips PM2.0×5.0 Screw (Continued) Where used: 6 screws that secure the base enclosure to the HP Pavilion ze2000 (documented in Section Phillips PM2.0×5.0 Screw Locations Maintenance and Service Guide Table C-5 Color Qty. Silver 5.13) Screw Listing Length Thread 5.0 mm 2.0 mm...

  • Page 208

    Screw Listing Phillips PM2.0×5.0 Screw (Continued) Where used: One screw that secures the base enclosure to the Compaq Presario M2000 (documented in Section Phillips PM2.0×5.0 Screw Location C–16 Table C-5 Color Qty. Silver 5.13) Length Thread 5.0 mm 2.0 mm Maintenance and Service Guide Head Width...

  • Page 209

    Phillips PM2.0×5.0 Screw (Continued) Where used: 3 screws that secure the base enclosure on the Compaq Presario M2000 (documented in Section Phillips PM2.0×5.0 Screw Locations Maintenance and Service Guide Table C-5 Color Qty. Silver 5.13) Screw Listing Length Thread 5.0 mm 2.0 mm Head Width...

  • Page 210

    Screw Listing Phillips PM2.0×5.0 Screw (Continued) Where used: One screw that secures the fan assembly to the computer (documented in Section One screw that secures the battery connector board to the computer (documented in Section Two screws that secure the power connector board to the computer (documented in Section One screw that secures the USB/S-Video controller board to the computer...

  • Page 211

    Phillips PM2.0×5.0 Screw (Continued) Where used: One screw that secures the battery connector board to the computer (documented in Section Phillips PM2.0×5.0 Screw Location Maintenance and Service Guide Table C-5 Color Qty. Silver 5.18) Screw Listing Length Thread 5.0 mm 2.0 mm Head Width...

  • Page 212

    Screw Listing Phillips PM2.0×5.0 Screw (Continued) Where used: 3 screws that secure the system board on the HP Pavilion ze2000 (documented Section 5.22) Phillips PM2.0×5.0 Screw Locations C–20 Table C-5 Color Qty. Length Silver 5.0 mm Maintenance and Service Guide...

  • Page 213

    Phillips PM2.0×5.0 Screw (Continued) Where used: 4 screws that secure the system board on the Compaq Presario M2000 (documented in Section Phillips PM2.0×5.0 Screw Locations Maintenance and Service Guide Table C-5 Color Qty. Silver 5.22) Screw Listing Length Thread 5.0 mm 2.0 mm Head Width...

  • Page 214

    Screw Listing Where used: 3 screws that secure the keyboard to the HP Pavilion ze2000 (documented in Section 5.11) Phillips PM2.0×4.0 Screw Locations C–22 Table C-6 Phillips PM2.0×4.0 Screw Color Qty. Black Length Thread 4.0 mm 2.0 mm Maintenance and Service Guide...

  • Page 215

    Phillips PM2.0×4.0 Screw (Continued) Where used: 4 screws that secure the keyboard to the Compaq Presario M2000 (documented Section 5.11) Phillips PM2.0×4.0 Screw Locations Maintenance and Service Guide Table C-6 Color Qty. Length Black 4.0 mm Screw Listing Head Thread Width 2.0 mm 4.5 mm...

  • Page 216

    Screw Listing Where used: 5 screws that secure the base enclosure on the HP Pavilion ze2000 (documented in Section Phillips PM2.0×16.0 Screw Locations C–24 Table C-7 Phillips PM2.0×16.0 Screw Color Qty. Black 5.13) Length Thread 16.0 mm 2.0 mm Maintenance and Service Guide...

  • Page 217

    Phillips PM1.5×9.0 Captive Spring-Loaded Shoulder Screw Where used: 4 screws that secure the fan assembly to the computer (documented in Section 5.17) Phillips PM1.5×9.0 Captive Spring-Loaded Shoulder Screw Locations Maintenance and Service Guide Table C-8 Color Qty. Length Silver 9.0 mm Screw Listing Head Thread...

  • Page 218

    Screw Listing Where used: 2 screws that secure the Bluetooth board to the computer (documented in Section 5.21) Phillips PM1.5×3.5 Screw Locations C–26 Table C-9 Phillips PM1.5×3.5 Screw Color Qty. Silver Length Thread 3.5 mm 1.5 mm Maintenance and Service Guide Head Width 3.0 mm...

  • Page 219

    1394 port 1–11 6-in-1 Digital Media Reader light 1–11 6-in-1 Digital Media Reader slot 1–11 AC adapter, spare part number 3–18 3–23 all-in-one media cable, spare part number 3–18 arrow keys 1–21 audio troubleshooting 2–23 audio Y-cable, spare part number 3–19 audio-in jack location 1–7 pin assignments A–6...

  • Page 220

    Index left-side 1–14 rear 1–16 right-side 1–10 top 1–24 computer feet illustrated 3–14 locations 5–10 Computer Setup Advanced Menu 2–5 File Menu 2–4 overview 2–1 Security Menu 2–4 Tools Menu 2–5 Computer Setup defaults 2–3 connector pin assignments audio-in A–6 audio-out A–6 external monitor A–4 headphone A–6...

  • Page 221

    removal 5–11 spare part number 3–13 3–17 3–21 specifications 6–10 electrostatic discharge 4–4 4–8 exhaust vents 1–18 1–29 1–31 expansion port 2 1–15 external monitor port location 1–15 pin assignments A–4 fan assembly removal 5–46 spare part number 3–7 3–25 5–46 features 1–2 feet...

  • Page 222

    Index I/O address specifications 6–15 IDE drive light 1–7 interrupt specifications 6–13 keyboard removal 5–24 spare part numbers 3–5 3–22 3–23 troubleshooting 2–26 keyboard components 1–20 1–22 keyboard cover removal 5–19 spare part numbers 3–3 3–25 5–19 keypad keys 1–21 label area 1–29 LED board removal 5–22...

  • Page 223

    mute button 1–25 mute light 1–25 network jack location 1–15 pin assignments A–2 network, troubleshooting 2–28 nonfunctioning device, troubleshooting 2–16 notebook specifications 6–1 key 1–21 num lock num lock light 1–25 optical drive location 1–11 1–31 OS loading problems 2–22 precautions 4–3 removal 5–11 spare part numbers 3–13...

  • Page 224

    Index Screw Kit, spare part numbers 3–19 3–24 screw listing C–1 security cable slot 1–11 serial number 3–1 service considerations 4–2 speaker assembly removal 5–44 spare part numbers 3–7 3–25 5–44 speakers 1–7 specifications battery pack 6–5 display 6–3 DMA 6–12 DVD/CD-RW Combo Drive 6–6 DVD±RW/R and CD-RW...

  • Page 225

    USB digital drive, spare part number 3–17 USB travel mouse, spare part number 3–19 USB/S-Video controller board removal 5–55 spare part numbers 3–7 3–25 3–26 video troubleshooting 2–14 volume buttons 1–25 Windows applications key 1–21 1–23 Windows logo key 1–21 wireless button 1–25 wireless light 1–7 1–27...

This manual also for:

Compaq presario,presario m2001 Compaq presario,presario m2002 Compaq presario,presario m2003 Compaq presario,presario m2004 Compaq presario,presario m2005 Compaq presario,presario m2006... Show all

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