Diagnostics and troubleshooting
Printer diagnostics & adjustment > Motor tests
b.
Select Motor (transport).
c.
Check if the exit roller turns.
Did the exit roller turn?
◦
Yes:
Go to step 9.
◦
No:
Go to the next step.
7.
Perform the following tests:
a.
Make sure that the redrive gears are in proper contact with the printer drive gears.
b.
Check the redrive gears for proper installation and damage.
c.
Check the roller for wear, contamination, and damage.
Is the redrive properly installed and free of damage?
◦
Yes:
Go to step 9.
◦
No:
Go to the next step.
8.
Replace the redrive. See
Does the problem remain?
◦
Yes:
Go to the next step.
◦
No:
The problem is solved.
9.
Perform the following tests:
a.
Enter the Diagnostics menu, and then navigate to:
Printer diagnostics & adjustments > Motor tests
b.
Select Motor (transport drive).
Does the motor run?
◦
Yes:
Go to step 11.
◦
No:
Go to the next step.
10.
Perform the following tests:
a.
Reseat the motor cable at both ends.
b.
Make sure that the motor gear is properly aligned with the drive gears.
c.
Check the motor for proper installation and damage.
Is the motor properly installed and free of damage?
◦
Yes:
Go to the next step.
.Redrive removal on page 347
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