Troubleshooting Initial Startup Problems; Troubleshooting Overview - Cisco 7301 Installation And Configuration Manual

Troubleshooting Initial Startup Problems

Your Cisco 7301 router went through extensive testing before leaving the factory. However, if you
encounter problems starting the router, use the information in this chapter to help isolate the cause of the
problems. This chapter contains the following sections:
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The procedures in this chapter assume that you are troubleshooting the initial system startup, and that
your router is in the original factory configuration. If you have removed or replaced components or
changed any default settings, the recommendations in this chapter might not apply. Make sure to review
the safety warnings listed in the Regulatory Compliance and Safety Information for the Cisco 7301
Internet Router publication that accompanied your Cisco 7301 router before using the troubleshooting
procedures in this chapter.

Troubleshooting Overview

This section describes the troubleshooting methods used in this chapter and describes how the
Cisco 7301 router is divided into subsystems for more efficient problem solving. If you are unable to
easily solve the problem, contact a customer service representative for assistance and further
instructions.
Provide the representative with the following information:
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OL-5418-07
Troubleshooting Overview, page 5-1
Online Troubleshooting Resources, page 5-2
Problem Solving Using a Subsystems Approach, page 5-3
Upgrading the Boot Helper (Boot Loader) Image, page 5-8
Cleaning the Fiber-Optic Connections, page 5-9
Date you received the router
Chassis serial number
Type of software and release number
Brief description of the problem you are having
Brief explanation of the steps you have taken to isolate and resolve the problem
Maintenance agreement or warranty information
C H A P T E R
Cisco 7301 Installation and Configuration Guide
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