Sanctuary PLATINUM SA-PLAT3-THD-NA Instruction Manual

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SECURITY SAFE INSTRUCTION MANUAL
FOR SA-PLAT3-THD-NA and SA-PLAT3-THD-BC
IMPORTANT:
Please read this information and follow all safety rules carefully before
operating your security safe. Failure to do so will void your warranty.
052824

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Questions and answers

Anthony Britt Adams
April 11, 2025

Hi. I'm putting my pass code in correctly, and I'm getting the access green light, along with the battery warning on my safe. Problem is the safe will not open. Hard as I try....it's not budging. I have the Platinum SA-PLAT1. The yellow locked light goes away....as I have put in the right code. Please help!!

1 comments:
Mr. Anderson
April 11, 2025

If your Sanctuary Platinum SA-PLAT3-THD-NA safe is not opening despite entering the correct passcode and receiving a green access light, try rotating the handles counter-clockwise until they stop. This may disengage the lock and allow the safe to open.

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Summary of Contents for Sanctuary PLATINUM SA-PLAT3-THD-NA

  • Page 1 SECURITY SAFE INSTRUCTION MANUAL FOR SA-PLAT3-THD-NA and SA-PLAT3-THD-BC IMPORTANT: Please read this information and follow all safety rules carefully before operating your security safe. Failure to do so will void your warranty. 052824...
  • Page 2: Table Of Contents

    TABLE OF CONTENTS IMPORTANT INFORMATION ....................2 1. REGISTRATION ........................ 3 2. UNDERSTANDING YOUR SAFE ..................4 3. INITIAL ENTRY ........................5 4. ELECTRONIC LOCK SECURITY CODE SETUP............... 7 5. OPENING YOUR SAFE WITH PROGRAMMED SECURITY CODE.......... 8 6. TROUBLE SHOOTING......................8 7.
  • Page 3: Important Information

    SANCTUARY SAFE. DO NOT LOCK THIS MANUAL OR THE OVERRIDE KEYS IN YOUR SAFE. Thank you for choosing a Sanctuary safe to protect your valuables. We are committed to securing, organizing and protecting your most important documents, valuables and keepsakes.
  • Page 4: Registration

    1. REGISTRATION Register your safe at www.saproducts.com By registering your Sanctuary safe we will be able to expedite and address any problems or challenges you may have which would otherwise require a notary letter and proof of payment. REGISTRATION INFORMATION The information you record onto this page will be required in the event you cannot access the contents of your Sanctuary safe.
  • Page 5: Understanding Your Safe

    2. UNDERSTANDING YOUR SAFE Electronic Lock Face Override Key Entry (underneath lock face) 3-Spoke Handle Interior Light Tempered Glass Reset Shelves Button Dead Locking Bolts Bolt Active Down Holes Locking Door Organizer Acrylic Lighting Bolts Storage Pocket Mirror Back Wall Activation Button...
  • Page 6: Initial Entry

    3. INITIAL ENTRY 1. Locate the override keys and single spoke inside the plastic bag hanging on the front of the safe. Install the single spoke by inserting into one of the threaded openings and twisting clockwise until you feel the spoke fully lock into place.
  • Page 7 3. INITIAL ENTRY (Continued) Locate the 1x9V battery. FRONT OF LOCK FACE Install into the battery compartment on the back of the lock face in the proper orientation. The touch pad will beep when batteries are successfully installed. BACK OF LOCK FACE WARNING: The batteries must be inserted with the correct polarity.
  • Page 8: Electronic Lock Security Code Setup

    4. ELECTRONIC LOCK SECURITY CODE SETUP Important: Your safe comes programmed with a factory code of [ 1 5 9 # ]. It is necessary to re-program your safe with a new security code you have personally selected to provide maximum household security.
  • Page 9: Opening Your Safe With Programmed Security Code

    5. OPENING SAFE WITH PROGRAMMED SECURITY CODE With keys in hand, close and lock the door. NOTE: Be certain the spoke hub is rotated completely counterclockwise. Swipe finger(s) across the touch pad to “wake up” and activate the lock face.Two random numbers will illuminate when the touch pad wakes up.
  • Page 10: Glass Shelf Installation

    8. GLASS SHELF INSTALLATION First, remove the protective film from the acrylic mirror back wall. Then, remove the tempered glass shelving from the protective packaging located at the bottom of the safe and gather all provided hardware. Screw all provided shelving brackets into place on both the left and the right walls of the safe using a Phillips head screwdriver.
  • Page 11 8. GLASS SHELF INSTALLATION (Continued) Maneuver the top shelf into the safe, positioned just below the top brackets. Pull the shelf towards you, passing the shelf through both of the front top brackets. Note: During this step, be sure the shelf slides below and does not make contact with the key hooks located on right wall of the safe.
  • Page 12 8. GLASS SHELF INSTALLATION (Continued) Insert the bottom shelf into your safe, in between the top and bottom brackets Move this shelf towards the top of your safe, then slide the shelf down into the front brackets. Once the bottom shelf has passed through the front brackets, rotate the shelf down to a horizontal position.
  • Page 13: Internal Lighting

    9. INTERNAL LIGHTING Internal Light When the safe door is opened, internal lighting activates for 30 seconds. If you need to activate your light longer, you can press the green light activation button on the inner door panel. This will activate the internal lighting for an additional 30 seconds each time it is pressed.
  • Page 14: Silent Entry Mode

    12. SILENT ENTRY MODE By activating the silent entry mode, the safe will no longer make audible sounds. Swipe finger(s) across the touch pad to “wake up” and activate the lock face. Two random numbers will illuminate when the lock face wakes up. Individually press both of the two numbers, in any order, to allow full access to the touch pad.
  • Page 15: Securing Your Safe

    15. SECURING YOUR SAFE WARNING: YOUR SAFE IS DESIGNED TO SUPPORT ITSELF WHEN THE DOOR IS OPENED. HOWEVER, CAUTION SHOULD BE USED TO AVOID TIPPING. WHILE SECURING YOUR SAFE BE SURE TO HAVE A SECOND PERSON HOLD AND STABILIZE THE SAFE TO KEEP IT FROM TIPPING, CAUSING INJURY, AND/OR DAMAGE TO THE SAFE AND SURROUNDING STRUCTURES.
  • Page 16: Loading Your Safe

    16. LOADING YOUR SAFE Store documents or heat sensitive items in the bottom of the safe for greatest protection against fire damage. Store ammunition separately from valuables. Do not put anything in your safe that will put pressure against the door when it is closed.
  • Page 17: Lifetime Warranty

    LIFETIME WARRANTY SA Consumer Products, Inc. will repair or replace, at their sole discretion, any Sanctuary Gun Safe damaged by fire, forced entry, forced attack or natural flood for the lifetime of the original owner. SA Consumer Products, Inc. will repair or replace, at their sole discretion, any Sanctuary Gun Safe with defective parts, paint or lock for the lifetime or the original owner.

This manual is also suitable for:

Platinum sa-plat3-thd-bc

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