Hardware Troubleshooter; Dell Diagnostics - Dell Latitude E6400 XFR Service Manual

1.1.2

Hardware Troubleshooter

If a device is either not detected during the operating system setup or is detected, but incorrectly configured, you can
use the Hardware Troubleshooter to resolve the incompatibility.
Microsoft® Windows® XP:
1. Click Start→ Help and Support.
2. Type hardware troubleshooter in the search field and press <Enter> to start the search.
3. In the Fix a Problem section, click Hardware Troubleshooter.
4. In the Hardware Troubleshooter list, select the option that best describes the problem and click Next to
follow the remaining troubleshooting steps.
Microsoft Windows Vista®:
1. Click the Windows Vista start button
2. Type hardware troubleshooter in the search field and press <Enter> to start the search.
3. In the search results, select the option that best describes the problem and follow the remaining
troubleshooting steps.
1.1.3

Dell Diagnostics

CAUTION: Before you begin any of the procedures in this section, follow the safety
instructions that shipped with your computer.
When to Use the Dell Diagnostics
If you experience a problem with your computer, perform the checks in Solving Problems, and then run the Dell
Diagnostics before contacting Dell for assistance.
Start the Dell Diagnostics from your hard drive or from the Drivers and Utilities media provided with your computer.
NOTE: The Drivers and Utilities media is optional and may not ship with your computer.
NOTE: The Dell Diagnostics only operate on Dell computers.
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Dell Latitude™ E6400 XFR Service Manual
System board failure has
occurred.
A possible processor failure
has occurred.
A possible graphics
card/video failure has
occurred.
A possible LCD failure has
occurred.
System failed on hard drive
initialization.
System failed in
Option ROM initialization.
A possible modem failure
has occurred.
, and click Help and Support.
Contact Dell Support.
Reseat the processor (see Processor Module).
If the problem persists, contact Dell Support.
Reseat any installed graphics cards.
If available, install a working graphics card into your
computer.
If the problem persists, contact Dell Support.
Reseat the LCD cable (see Display
Assembly).
If the problem persists, contact Dell Support.
Reseat the hard drive (see Hard Drive).
If the problem persists, contact Dell Support.
If you have added any plug-in hardware with an
option ROM, try removing or reseating it.
If the problem persists, contact Dell Support.
If available, install a working modem into your
computer.
If the problem persists, contact Dell Support.