Lockups And Software Problems; The Computer Does Not Start Up; The Computer Stops Responding - Dell XPS 700 Owner's Manual

H E C K T H E K E Y B O A R D C A B L E
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• Ensure that the keyboard cable is firmly connected to the computer.
• Shut down the computer (see "Preparing to Work Inside Your Computer" on page 75), reconnect the
keyboard cable as shown on the setup diagram for your computer, and then restart the computer.
• Ensure that the cable is not damaged or frayed and check cable connectors for bent or broken pins.
Straighten any bent pins.
• Remove any keyboard extension cables and connect the keyboard directly to the computer.
E S T T H E K E Y B O A R D
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keyboard.
U N T H E A R D W A R E
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on page 71.

Lockups and Software Problems

CAUTION:
Before you begin any of the procedures in this section, follow the safety instructions in the Product
Information Guide.

The computer does not start up

H E C K T H E D I A G N O S T I C L I G H T S
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N S U R E T H A T T H E P O W E R C A B L E I S F I R M L Y C O N N E C T E D T O T H E C O M P U T E R A N D T O T H E E L E C T R I C A L
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O U T L E T

The computer stops responding

NOTICE:
You may lose data if you are unable to perform an operating system shutdown.
U R N T H E C O M P U T E R O F F
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moving your mouse, press and hold the power button for at least 8 to 10 seconds, until the computer
turns off, and then restart your computer.
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Solving Problems
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— Connect a properly working keyboard to the computer, then try using the
R O U B L E S H O O T E R — See "Resolving Software and Hardware Incompatibilities"
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— See "Diagnostic Lights" on page 61.
— If you are unable to get a response by pressing a key on your keyboard or