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Dell XPS 710 Owner's Manual

Dell xps 710: owners manual
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book.book Page 1 Friday, October 27, 2006 4:02 PM
Dell™ XPS™ 710
Owner's Manual
Model DCDO
w w w . d e l l . c o m | s u p p o r t . d e l l . c o m

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Summary of Contents for Dell XPS 710

  • Page 1 Page 1 Friday, October 27, 2006 4:02 PM Dell™ XPS™ 710 Owner’s Manual Model DCDO w w w . d e l l . c o m | s u p p o r t . d e l l . c o m...

  • Page 2: Abbreviations And Acronyms

    Reproduction in any manner whatsoever without the written permission of Dell Inc. is strictly forbidden. Trademarks used in this text: Dell, the DELL logo, Dell XPS, Inspiron, Dell Precision, Dimension, OptiPlex, Latitude, PowerEdge, PowerVault, PowerApp, and Dell OpenManage are trademarks of Dell Inc.; Intel, Pentium, and Celeron are registered trademarks of Intel Corporation;...

  • Page 3: Table Of Contents

    book.book Page 3 Friday, October 27, 2006 4:02 PM Contents Finding Information ....... . Setting Up and Using Your Computer .
  • Page 4 book.book Page 4 Friday, October 27, 2006 4:02 PM ......Network Setup Wizard Transferring Information to a New Computer .
  • Page 5 ....... . . Dell Diagnostics When to Use the Dell Diagnostics .....
  • Page 6 book.book Page 6 Friday, October 27, 2006 4:02 PM Removing and Installing Parts ............Before You Begin .
  • Page 7 ....... Dell Hardware Warranty Support Policy (U.S. Only) ... . .
  • Page 8 ..... . Contacting Dell ....... . .

  • Page 9: Finding Information

    You can use the Drivers and Utilities CD to reinstall drivers (see "Reinstalling Drivers" on page 67), • Desktop System Software (DSS) access your documentation or run the Dell Diagnostics (see "Dell Diagnostics" on page 64). Readme files may also be...
  • Page 10 Product Key Label These labels are located on your computer. • Use the Service Tag to identify your computer when you use support.dell.com or contact support. • Enter the Express Service Code to direct your call when contacting support. Finding Information...
  • Page 11 Select Drivers & Downloads, and then click Go. appropriate for your configuration, providing critical Select your operating system and language, and then updates for your operating system and support for Dell™ ® ® search for the keyword Desktop System Software.
  • Page 12 book.book Page 12 Friday, October 27, 2006 4:02 PM What Are You Looking For? Find It Here • How to reinstall my operating system Operating System CD The operating system is already installed on your computer. To reinstall your operating system, use the Operating ®...

  • Page 13: Setting Up And Using Your Computer

    book.book Page 13 Friday, October 27, 2006 4:02 PM Setting Up and Using Your Computer Front and Back View of the Computer Front View front I/O connectors Plug USB and other devices into the appropriate connectors (see "Front I/O Connectors" on page 15). 3.5-inch drive bays (2) Can hold an optional Media Card Reader or floppy drive.
  • Page 14 book.book Page 14 Friday, October 27, 2006 4:02 PM 3-6 5.25-inch drive bays (4) Can hold a CD/DVD drive, or a SATA hard drive in a 5.25-inch drive bay carrier. NOTE: The hard-drive carrier is only for use in the 5.25-inch drive bays. The floppy-drive/Media Card Reader and hard-drive carriers are not interchangeable.

  • Page 15: Front I/O Connectors

    book.book Page 15 Friday, October 27, 2006 4:02 PM Front I/O Connectors microphone connector Use the microphone connector to attach a personal computer microphone for voice or musical input into a sound or telephony program. headphone connector Use the headphone connector to attach headphones. diagnostic lights (4) Use the sequence of these diagnostics lights to help troubleshoot a problem with your computer (see "Diagnostic Lights"...

  • Page 16: Back View

    book.book Page 16 Friday, October 27, 2006 4:02 PM Back View power connector Insert the power cable. The appearance of this connector may differ from what is pictured. back panel LEDs (2) Multi-colored lights provide illumination for the I/O panel on the back of the computer.

  • Page 17: Back I/O Connectors

    book.book Page 17 Friday, October 27, 2006 4:02 PM Back I/O Connectors link integrity light • Green — A good connection exists between a 10-Mbps network and the computer. • Orange — A good connection exists between a 100-Mbps network and the computer.

  • Page 18: Attaching The Computer Stand

    book.book Page 18 Friday, October 27, 2006 4:02 PM side surround sound Use the (silver) side surround connector to attach additional speakers. connector On computers with a sound card, use the connector on the card. center subwoofer/LFE Use the (orange) subwoofer connector to attach a single subwoofer. NOTE: connector The LFE (Low Frequency Effects) Audio channel, found in digital surround...
  • Page 19 book.book Page 19 Friday, October 27, 2006 4:02 PM CAUTION: The computer stand should be installed at all times to ensure maximum system stability. Failure to install the stand could result in the computer tipping over, potentially resulting in bodily injury or damage to the computer.

  • Page 20: Connecting Monitors

    book.book Page 20 Friday, October 27, 2006 4:02 PM Connecting Monitors CAUTION: Before you perform any of the procedures in this section, follow the safety instructions in the Product Information Guide. CAUTION: To reduce the risk of fire, electric shock, or injury, do not overload an electrical outlet, power strip, or convenience receptacle.

  • Page 21: Connecting A Monitor (With An Adapter)

    book.book Page 21 Friday, October 27, 2006 4:02 PM 2 Disconnect the computer and all attached devices from their electrical outlets. 3 Connect the DVI or VGA connector of your monitor to the appropriate connector on the back of the computer: To connect a monitor with a DVI connector, use the (white) DVI port on your computer.

  • Page 22: Connecting A Monitor In A Dual Graphics Card Configuration

    book.book Page 22 Friday, October 27, 2006 4:02 PM 3 Connect the DVI-to-VGA adapter to the VGA connector on your monitor, and then connect the other end of the adapter to the (white) DVI port on the back of the computer. NOTE: When connecting a single monitor to a graphics card with two DVI ports, use the left DVI port.

  • Page 23: Connecting Two Or More Monitors

    book.book Page 23 Friday, October 27, 2006 4:02 PM 3 Connect the DVI or VGA connector of your monitor to the appropriate connector on the computer’s primary graphics card: To connect a monitor with a DVI connector, use the (white) DVI port on the primary graphics card. To connect a monitor with a VGA connector, use the (blue) VGA port on the primary graphics card.

  • Page 24: Connecting A Tv (S-Video)

    book.book Page 24 Friday, October 27, 2006 4:02 PM 2 Disconnect the computer and all attached devices from their electrical outlets. 3 Connect two or more monitors to the appropriate DVI or VGA ports on the back of the computer. NOTE: In order to connect a monitor with a VGA connector to the DVI port on the back of your computer, a DVI-to-VGA adapter is required.

  • Page 25: Changing The Display Settings To Support Two Or More Monitors

    There are several RAID configurations available in the computer industry for different types of uses. Your Dell XPS™ computer supports RAID level 0 and RAID level 1. A RAID level 0 configuration is recommended for high-performance programs while RAID level 1 is recommended for users that desire a high level of data integrity.

  • Page 26: Raid Level 0 Configuration

    book.book Page 26 Friday, October 27, 2006 4:02 PM RAID Level 0 Configuration NOTICE: Because a RAID level 0 configuration provides no data redundancy, a failure of one drive results in the loss of all data. To protect your data when using a RAID level 0 configuration, perform regular backups. RAID level 0 uses a storage technique known as data striping to provide a high data access rate.

  • Page 27: Configuring Your Hard Drives For Raid

    book.book Page 27 Friday, October 27, 2006 4:02 PM serial ATA RAID configured for RAID level 1 segment 1 segment 1 duplicated segment 2 segment 2 duplicated segment 3 segment 3 duplicated segment 4 segment 4 duplicated segment 5 segment 5 duplicated segment 6 segment 6 duplicated hard drive 1...

  • Page 28: Using The Nvidia Mediashield Rom Utility

    book.book Page 28 Friday, October 27, 2006 4:02 PM 4 Press the left- and right-arrow keys to highlight RAID On, and then press <Enter>. Repeat the process, as needed, for each SATA hard drive. NOTE: For more information about RAID options, see "System Setup Options" on page 135. 5 Press <Esc>, press the left- and right-arrow keys to highlight Save/Exit, and then press <Enter>...

  • Page 29: Using Nvidia Mediashield

    book.book Page 29 Friday, October 27, 2006 4:02 PM 9 To review the details of the array that you set up, use the arrow keys to highlight the array in the Array Detail window and press <Enter>. The Array Detail window appears. NOTE: To delete an array, use the arrow keys to select the array and press <D>.
  • Page 30 book.book Page 30 Friday, October 27, 2006 4:02 PM NOTICE: The Clear System Data option deletes all data on the selected drive. 9 Click Next. 10 Click Finish to create the RAID configuration. The MediaShield RAID management utility window appears and lists the array along with any other installed hard drives.
  • Page 31 book.book Page 31 Friday, October 27, 2006 4:02 PM NOTE: Ensure that all drives to be used in the RAID configuration are RAID-enabled (see "Setting Your Computer to RAID-Enabled Mode" on page 27.) 1 Launch NVIDIA MediaShield. 2 Click to select the array you want to convert. 3 Click Convert Array in the System Tasks pane.

  • Page 32: Playing Cds And Dvds

    book.book Page 32 Friday, October 27, 2006 4:02 PM Playing CDs and DVDs Playing a CD or DVD NOTICE: Do not press down on the CD or DVD tray when you open or close it. Keep the tray closed when you are not using the drive.

  • Page 33: Adjusting The Volume

    book.book Page 33 Friday, October 27, 2006 4:02 PM A DVD player includes the following basic controls: Stop Restart the current chapter Play Fast forward Pause Fast reverse Advance a single frame while in pause mode Go to the next title or chapter Continuously play the current title or chapter Go to the previous title or chapter Eject...

  • Page 34: Copying Cds And Dvds

    The following instructions explain how to make an exact copy of a CD or DVD using Roxio Creator Plus - Dell Edition. You can also use Roxio Creator Plus for other purposes, such as creating music CDs from audio files stored on your computer or backing up important data. For help, open Roxio Creator Plus, and then click the question mark icon in the upper-right corner of the window.

  • Page 35: Helpful Tips

    book.book Page 35 Friday, October 27, 2006 4:02 PM Blank DVD+/-Rs can be used to permanently store large amounts of data. After you create a DVD+/-R disc, you may not be able to write to that disc again if the disc is during the final stage of the disc creation process.

  • Page 36: Using A Media Card Reader (Optional)

    book.book Page 36 Friday, October 27, 2006 4:02 PM • Use a blank CD-RW to practice CD recording until you are familiar with CD recording techniques. If you make a mistake, you can erase the data on the CD-RW and try again. You can also use blank CD-RWs to test music file projects before you record the project permanently to a blank CD-R.
  • Page 37 book.book Page 37 Friday, October 27, 2006 4:02 PM Memory Stick (MS/MS xD-Picture card and Secure Digital card Pro/MS Duo/MS Pro Duo) SmartMedia Card (SMC) (SD/miniSD)/MultiMedia- Card (MMC/RS-MMC) CompactFlash card Type I and II (CF I/II) and MicroDrive card 1 Inspect the media card to determine the proper orientation for insertion. 2 Slide the media card into the appropriate slot of the media card reader until it is completely seated in the connector.

  • Page 38: Network Setup Wizard

    book.book Page 38 Friday, October 27, 2006 4:02 PM Network Setup Wizard ® ® The Microsoft Windows XP operating system provides a Network Setup Wizard to guide you through the process of sharing files, printers, or an Internet connection between computers in a home or small office.

  • Page 39: Power Management

    book.book Page 39 Friday, October 27, 2006 4:02 PM To copy data from the source computer: 1 On the source computer, insert the Windows XP Operating System CD. 2 On the Welcome to Microsoft Windows XP screen, click Perform additional tasks. 3 Under What do you want to do?, click Transfer files and settings.

  • Page 40: Hibernate Mode

    Because hibernate mode requires a special file on your hard drive with enough disk space to store the contents of the computer memory, Dell creates an appropriately sized hibernate mode file before shipping the computer to you. If the computer’s hard drive becomes corrupted, Windows XP recreates the hibernate file automatically.
  • Page 41 book.book Page 41 Friday, October 27, 2006 4:02 PM Power Schemes Tab Each standard power setting is called a scheme. If you want to select one of the standard Windows schemes installed on your computer, choose a scheme from the Power schemes drop-down menu. The settings for each scheme appear in the fields below the scheme name.
  • Page 42 book.book Page 42 Friday, October 27, 2006 4:02 PM Setting Up and Using Your Computer...

  • Page 43: Optimizing Performance

    Understanding CPU Over-Clocking NOTICE: Dell does not recommend operating the CPU at a frequency that is greater than the manufacturer’s design specifications. Operating the CPU in this manner may cause your system to shut down unexpectedly, may result in a loss of data, and may reduce the operational life of the processor. If the system shuts down unexpectedly or is unstable, select a lower CPU operating frequency.
  • Page 44 Dell does not guarantee that your computer will function or remain stable during the use of any extended operating frequencies. If your computer shuts down unexpectedly or is unstable, select a lower operating frequency for the CPU.

  • Page 45: Solving Problems

    — If you have to repeatedly reset time and date information after turning on the computer, or if an incorrect time or date displays during start-up, replace the battery (see "Replacing the Battery" on page 125). If the battery still does not work properly, contact Dell (see "Contacting Dell" on page 147).

  • Page 46: Cd And Dvd Drive Problems

    — See "Cleaning Your Computer" on page 143. — See "Resolving Software and Hardware Incompatibilities" on page 71. — See "Dell Diagnostics" on page 64. CD and DVD drive problems NOTE: High-speed CD or DVD drive vibration is normal and may cause noise, which does not indicate a defect in the drive or the CD or DVD.

  • Page 47: Hard Drive Problems

    book.book Page 47 Friday, October 27, 2006 4:02 PM Hard drive problems — Click Start, then click My Computer. Right-click Local Disk C:. Click Properties. Click the Tools tab. Under Error-checking, click Check Now. Click Scan for and attempt recovery of bad sectors. Click Start.

  • Page 48: Error Messages

    book.book Page 48 Friday, October 27, 2006 4:02 PM — Click Start, point to All Programs, and then click Modem Helper. Follow the instructions on the screen to identify and resolve modem problems. Modem Helper diagnostics are not available on all computers. —...

  • Page 49: Ieee 1394 Device Problems

    If so, run the program that you want to use first. — Contact Dell (see "Contacting Dell" on page 147). NOTE: If the error message is not listed, see the documentation for the operating system or the program that was running when the me]ssage appeared.

  • Page 50: Keyboard Problems

    book.book Page 50 Friday, October 27, 2006 4:02 PM Keyboard Problems CAUTION: Before you begin any of the procedures in this section, follow the safety instructions in the Product Information Guide. — • Ensure that the keyboard cable is firmly connected to the computer. •...

  • Page 51: A Program Stops Responding

    book.book Page 51 Friday, October 27, 2006 4:02 PM A program stops responding — Press <Ctrl><Shift><Esc> simultaneously to access the Windows Task Manager. Click the Applications tab. Click to select the program that is no longer responding. Click End Task. A program crashes repeatedly NOTE: Most software includes installation instructions in its documentation or on a floppy disk or CD.

  • Page 52: Other Software Problems

    • Reseat the memory modules (see "Memory" on page 80) to ensure that your computer is successfully communicating with the memory. • Run the Dell Diagnostics (see "Dell Diagnostics" on page 64). — • Reseat the memory modules (see "Memory" on page 80) to ensure that your computer is successfully communicating with the memory.

  • Page 53: Mouse Problems

    book.book Page 53 Friday, October 27, 2006 4:02 PM Mouse Problems CAUTION: Before you begin any of the procedures in this section, follow the safety instructions in the Product Information Guide. — • Ensure that the cable is not damaged or frayed and check cable connectors for bent or broken pins. Straighten any bent pins.

  • Page 54: Power Problems

    book.book Page 54 Friday, October 27, 2006 4:02 PM — If the link integrity light is off (see see "Controls and Lights" on page 131), no network communication is occurring. Replace the network cable. — Contact your network administrator or the person who set up your network to verify that your network settings are correct and that the network is functioning.

  • Page 55: Printer Problems

    book.book Page 55 Friday, October 27, 2006 4:02 PM — A device may be malfunctioning or incorrectly installed. • Ensure that the processor power cable is securely connected to the system board power connector (POWER2) (see "System Board Components" on page 79). •...

  • Page 56: Scanner Problems

    book.book Page 56 Friday, October 27, 2006 4:02 PM — See the printer documentation for information on reinstalling the printer driver. Scanner Problems CAUTION: Before you begin any of the procedures in this section, follow the safety instructions in the Product Information Guide.

  • Page 57: No Sound From Speakers

    book.book Page 57 Friday, October 27, 2006 4:02 PM No sound from speakers NOTE: The volume control in MP3 and other media players may override the Windows volume setting. Always check to ensure that the volume on the media player(s) has not been turned down or off. —...

  • Page 58: Video And Monitor Problems

    book.book Page 58 Friday, October 27, 2006 4:02 PM — Click or double-click the speaker icon in the lower-right corner of your screen. Ensure that the volume is turned up and that the sound is not muted. Video and Monitor Problems CAUTION: Before you begin any of the procedures in this section, follow the safety instructions in the Product Information Guide.

  • Page 59: The Screen Is Difficult To Read

    book.book Page 59 Friday, October 27, 2006 4:02 PM The screen is difficult to read — See the monitor documentation for instructions on adjusting the contrast and brightness, demagnetizing (degaussing) the monitor, and running the monitor self-test. — If your speaker system includes a subwoofer, ensure that the subwoofer is positioned at least 60 cm (2 ft) away from the monitor.
  • Page 60 book.book Page 60 Friday, October 27, 2006 4:02 PM Solving Problems...

  • Page 61: Advanced Troubleshooting

    • Plug the computer into a working electrical possible pre-BIOS failure has occurred. outlet (see "Power Problems" on page 54). • If the problem persists, contact Dell (see The diagnostic lights are not lit after the "Contacting Dell" on page 147).
  • Page 62 "Cards" on page 84). • If available, install a working graphics card into your computer. • If the problem persists, contact Dell (see "Contacting Dell" on page 147). A possible floppy drive or hard drive failure has Reseat all power and data cables.
  • Page 63 CD/DVD drive); check system setup (see "System Setup" on page 134) to ensure the boot sequence is correct for the devices installed on your computer. • If the problem persists, contact Dell (see "Contacting Dell" on page 147). Advanced Troubleshooting...

  • Page 64: Dell Diagnostics

    4 At the Dell Diagnostics Main Menu, left-click with the mouse, or press <Tab> and then <Enter>, to select the test you want to run (see "Dell Diagnostics Main Menu" on page 65).
  • Page 65 9 At the Dell Diagnostics Menu press <1> to select the Dell Diagnostics for ResourceCD (graphical user interface). 10 At the Dell Diagnostics Main Menu, left-click with the mouse, or press <Tab> and then <Enter>, to select the test you want to run (see "Dell Diagnostics Main Menu" on page 65).
  • Page 66 147). NOTE: The Service Tag for your computer is located at the top of each test screen. When contacting Dell support, have your Service Tag ready. The following tabs provide additional information for tests run from the Custom Test or Symptom Tree...

  • Page 67: Drivers

    (see "Drivers" on page 67). Reinstalling Drivers NOTICE: The Dell Support website at support.dell.com and your Drivers and Utilities CD provide approved drivers for your Dell computer. If you install drivers obtained from other sources, your computer may not function properly. Advanced Troubleshooting...
  • Page 68 3 When the InstallShield Wizard Completed window appears, click Finish. The ResourceCD window appears. 4 Under Welcome Dell System Owner, click Next. 5 Click Drivers. The drivers that are used by your computer are automatically displayed in the Drivers window.

  • Page 69: Using Microsoft ® Windows ® Xp System Restore

    book.book Page 69 Friday, October 27, 2006 4:02 PM If reinstalling the driver from the Drivers and Utilities CD does not resolve the problem, use System Restore to return the computer to the operating state before the problem occurred (see "Using ®...

  • Page 70: Restoring The Computer To An Earlier Operating State

    book.book Page 70 Friday, October 27, 2006 4:02 PM Restoring the Computer to an Earlier Operating State NOTICE: Before you restore the computer to an earlier operating state, save and close all open files and exit any open programs. Do not alter, open, or delete any files or programs until the system restoration process is complete. NOTE: If a problem occurs after you install a device driver, first try to resolve the problem by using Windows XP Device Driver Rollback (see "Using Windows XP Device Driver Rollback"...

  • Page 71: Resolving Software And Hardware Incompatibilities

    To reinstall Windows XP , you need the following items: • Dell Operating System CD • Dell Drivers and Utilities CD NOTE: Drivers and Utilities CD contains drivers that were installed during assembly of the computer. Use the CD to load any required drivers.

  • Page 72: Reinstalling Windows Xp

    The Operating System CD provides options for reinstalling Windows XP. The options can overwrite files and possibly affect programs installed on your hard drive. Therefore, do not reinstall Windows XP unless a Dell technical support representative instructs you to do so.
  • Page 73 book.book Page 73 Friday, October 27, 2006 4:02 PM NOTE: The time required to complete the setup depends on the size of the hard drive and the speed of your computer. NOTICE: Do not press any key when the following message appears: Press any key to boot from the CD.
  • Page 74 book.book Page 74 Friday, October 27, 2006 4:02 PM Advanced Troubleshooting...

  • Page 75: Removing And Installing Parts

    NOTICE: Only a certified service technician should perform repairs on your computer. Damage due to servicing that is not authorized by Dell is not covered by your warranty. NOTICE: To avoid electrostatic discharge and damage to internal components, ground yourself by using a wrist grounding strap or by periodically touching an unpainted metal surface on the computer chassis.

  • Page 76: Removing The Computer Cover

    book.book Page 76 Friday, October 27, 2006 4:02 PM NOTICE: When disconnecting a cable, pull on the cable’s connector or its strain-relief loop, not on the cable itself. Some cables have connectors with locking tabs; before disconnecting this type of cable, press inward on the locking tabs to release the connector.
  • Page 77 book.book Page 77 Friday, October 27, 2006 4:02 PM computer cover cover release latch cover hinge tabs stabilizing feet (closed) 3 With the cover release latch pulled back, grip the sides of the cover, then pivot the top of the cover up and away from the computer.

  • Page 78: Inside View Of Your Computer

    book.book Page 78 Friday, October 27, 2006 4:02 PM Inside View of Your Computer CD/DVD drive bays (4) floppy drive/media card hard drive bays (4) reader card fan front fan Removing and Installing Parts...

  • Page 79: System Board Components

    book.book Page 79 Friday, October 27, 2006 4:02 PM System Board Components memory module memory module hard drive fan connector connectors (DIMM_1-2) connectors (DIMM_3-4) (FAN_HDD) support memory modules or support memory modules memory module risers only when no memory riser cards are installed;...

  • Page 80: Memory

    book.book Page 80 Friday, October 27, 2006 4:02 PM FlexBay connector main power connector SATA connectors (SATA0-5) (INT_USB) (POWER1) 10 front USB connector front panel 1394a connector PCI-Express x1 card slot (FRNT_USB) (FP1394) (SLOT1) NOTE: This slot is not available in the dual-graphics configuration 13 PCI-Express x16 card slot PCI card slot (SLOT3)
  • Page 81 If you remove your original memory modules from the computer during a memory upgrade, keep them separate from any new modules that you may have, even if you purchased the new modules from Dell. If possible, do not pair an original memory module with a new memory module. Otherwise, your computer may not start properly.

  • Page 82: Addressing Memory Configurations

    book.book Page 82 Friday, October 27, 2006 4:02 PM Addressing Memory Configurations ® ® If you are using a 32-bit operating system such as Microsoft Windows XP , your computer will support a maximum of 4 GB of memory. If you are using a 64-bit operating system, your computer will support a maximum of 8 GB (2-GB DIMMs in each of the four slots) of memory.
  • Page 83 book.book Page 83 Friday, October 27, 2006 4:02 PM 4 Align the notch on the bottom of the module with the crossbar in the connector. cutouts (2) memory module notch crossbar NOTICE: To avoid damage to the memory module, press the module straight down into the connector while you apply equal force to each end of the module.

  • Page 84: Removing Memory

    Cards CAUTION: Before you begin any of the procedures in this section, follow the safety instructions in the Product Information Guide. Your Dell™ computer provides the following slots for PCI and PCI Express cards: • Three PCI card slots •...

  • Page 85: Removing Pci And Pci Express Cards

    book.book Page 85 Friday, October 27, 2006 4:02 PM PCI card PCI Express x16 card PCI Express x16 card slot PCI Express x8 card PCI Express x8 card slot PCI Express x1 card PCI Express x1 card slot Removing PCI and PCI Express Cards NOTICE: To avoid electrostatic discharge and damage to internal components, ground yourself by using a wrist grounding strap or by periodically touching an unpainted metal surface on the computer chassis.
  • Page 86 book.book Page 86 Friday, October 27, 2006 4:02 PM release tab card retainer alignment guide fan bracket 6 Press the release tab (if present) on the system board connector as you grasp the card by its top corners, and then ease the card out of the connector. NOTE: If the card is full-length, press the release tab on the end of the alignment guides on the fan bracket.

  • Page 87: Installing Pci And Pci Express Cards

    book.book Page 87 Friday, October 27, 2006 4:02 PM 7 Install a filler bracket in the empty card-slot opening. If you are replacing the card, see "Installing PCI and PCI Express Cards" on page 87. NOTE: Installing filler brackets over empty card-slot openings is necessary to maintain FCC certification of the computer.
  • Page 88 book.book Page 88 Friday, October 27, 2006 4:02 PM 4 Press down the tab on the top of the card retainer at the appropriate card slot and pivot the card retainer back through the chassis wall. release tab card retainer alignment guide fan bracket 5 Remove the filler bracket or existing card (see "Removing PCI and PCI Express Cards"...
  • Page 89 book.book Page 89 Friday, October 27, 2006 4:02 PM PCI Express x16 card securing tab PCI Express x16 card slot NOTICE: Ensure that you release the securing tab to seat the card. If the card is not installed correctly, you may damage the system board.
  • Page 90 book.book Page 90 Friday, October 27, 2006 4:02 PM NOTICE: Do not route card cables over or behind the cards. Cables routed over the cards can prevent the computer cover from closing properly or cause damage to the equipment. NOTICE: An incorrectly attached graphics power cable may result in degraded graphics performance.

  • Page 91: Removing A Pci Express Graphics Card From A Dual Configuration

    book.book Page 91 Friday, October 27, 2006 4:02 PM Removing a PCI Express Graphics Card from a Dual Configuration NOTE: This section regards dual configurations of PCI Express x16 graphics cards only. For removal of any other type of PCI or PCI Express cards, see "Removing PCI and PCI Express Cards" on page 85. 1 Follow the procedures in "Before You Begin"...
  • Page 92 book.book Page 92 Friday, October 27, 2006 4:02 PM 5 Disconnect any cables connected to the card. 6 Press down the tab on the top of the card retainer at the appropriate card slot and pivot the card retainer back through the chassis wall. release tab card retainer alignment guide...

  • Page 93: Installing A Pci Express Graphics Card In A Dual Configuration

    To upgrade to or downgrade from a dual-graphics configuration, you will need additional parts that can be ordered from Dell (see "Contacting Dell" on page 147). This section pertains to dual PCI Express graphics card configurations only. For installation of other types of PCI or PCI Express cards, see "Installing PCI and PCI Express Cards"...
  • Page 94 PCI Express card, see "Removing PCI and PCI Express Cards" on page 85. NOTICE: For information about upgrading your system to use dual-graphics technology, see the Dell website at support.dell.com. To learn more about dual-graphics technology, see "Understanding Dual Graphics Technology" on page 43.
  • Page 95 book.book Page 95 Friday, October 27, 2006 4:02 PM 5 Remove the filler bracket or existing graphics card (see "Removing a PCI Express Graphics Card from a Dual Configuration" on page 91) to create a card-slot opening. NOTE: If you are upgrading to a dual graphics card configuration and have a card installed in the PCI Express x1 card slot, remove the card (see "Removing PCI and PCI Express Cards"...

  • Page 96: Network Adapter And Sound Card Settings

    book.book Page 96 Friday, October 27, 2006 4:02 PM 11 Attach the graphics card bridge (if required for your dual-graphics configuration), pressing firmly so that it completely covers the connector tabs. graphics card bridge (not power connectors (2) dual-PCI Express graphics present on some dual cards graphics card configurations)

  • Page 97: Drives

    book.book Page 97 Friday, October 27, 2006 4:02 PM If you removed a sound card: 1 Enter system setup (see "Entering System Setup" on page 134), select Integrated Audio Controller, and then change the setting to On. 2 Connect external audio devices to the audio connectors on the back panel of the computer. If you installed an add-in network adapter and want to disable the integrated network adapter: 1 Enter system setup (see "Entering System Setup"...

  • Page 98: About Serial Ata Drives

    book.book Page 98 Friday, October 27, 2006 4:02 PM CD/DVD drive bays (4) floppy drive/media card hard-drive bays (4) reader About Serial ATA Drives Your computer supports up to four serial ATA hard drives and two serial ATA optical drives. Serial ATA drives provide the following benefits by transferring data using serial technology and flexible cables that are thinner and longer than IDE cables: •...

  • Page 99: Hard Drive

    book.book Page 99 Friday, October 27, 2006 4:02 PM When connecting a SATA cable, hold the cable by the connector at each end and press firmly into the connector. When disconnecting a SATA cable, hold the cable by the connector at each end and pull until the connector detaches.
  • Page 100 book.book Page 100 Friday, October 27, 2006 4:02 PM NOTICE: If you are replacing a hard drive that contains data that you want to keep, back up your files before you begin this procedure. 1 Follow the procedures in "Before You Begin" on page 75. 2 Remove the computer cover (see "Removing the Computer Cover"...

  • Page 101: Installing A Hard Drive

    book.book Page 101 Friday, October 27, 2006 4:02 PM blue tabs (2) hard drive hard drive bay 5 Ensure that all connectors are properly cabled and firmly seated. 6 Replace the computer cover (see "Replacing the Computer Cover" on page 127). NOTICE: To connect a network cable, first plug the cable into the network port or device and then plug it into the computer.
  • Page 102 book.book Page 102 Friday, October 27, 2006 4:02 PM 4 Prepare the new hard drive for installation and check the documentation for the hard drive to verify that the drive is configured for your computer. NOTE: If hard drive you are installing does not have the hard drive bracket attached, use your original hard drive bracket;...
  • Page 103 book.book Page 103 Friday, October 27, 2006 4:02 PM hard drive hard drive bay NOTICE: Ensure that all connectors are properly cabled and firmly seated. 7 Connect the power cable to the hard drive. 8 Connect the hard drive data cable to the hard drive. Removing and Installing Parts...

  • Page 104: Drive Panel

    book.book Page 104 Friday, October 27, 2006 4:02 PM power cable data cable 9 Replace the computer cover (see "Replacing the Computer Cover" on page 127). NOTICE: To connect a network cable, first plug the cable into the network port or device and then plug it into the computer.

  • Page 105: Removing The Drive Panel

    book.book Page 105 Friday, October 27, 2006 4:02 PM Removing the Drive Panel 1 Follow the procedures in "Before You Begin" on page 75. 2 Remove the computer cover (see "Removing the Computer Cover" on page 76). 3 Grasp the drive release latch and slide it towards the base of the computer until the drive panel snaps open.

  • Page 106: Replacing The Drive Panel

    book.book Page 106 Friday, October 27, 2006 4:02 PM Replacing the Drive Panel 1 Follow the procedures in "Before You Begin" on page 75. 2 Remove the computer cover (see "Removing the Computer Cover" on page 76). 3 Align the drive panel tabs with the side-door hinges. drive release latch drive panel drive panel tabs...
  • Page 107 book.book Page 107 Friday, October 27, 2006 4:02 PM 4 Disconnect the power and data cables from the back of the floppy drive. power cable floppy drive data cable 5 Slide the drive release latch towards the base of the computer to release the shoulder screw, and then slide the drive out of the drive bay.

  • Page 108: Installing A Floppy Drive

    book.book Page 108 Friday, October 27, 2006 4:02 PM drive release latch floppy drive 6 Replace the drive panel (see "Replacing the Drive Panel" on page 106). 7 Replace the computer cover (see "Replacing the Computer Cover" on page 127). NOTICE: To connect a network cable, first plug the cable into the network port or device and then plug it into the computer.
  • Page 109 book.book Page 109 Friday, October 27, 2006 4:02 PM floppy drive shoulder screws (4) Slide the floppy drive into the drive bay until it clicks into place. drive release latch floppy drive 6 Connect the power and data cables to the back of the floppy drive. Removing and Installing Parts...

  • Page 110: Media Card Reader

    book.book Page 110 Friday, October 27, 2006 4:02 PM 7 Check all cable connections and fold cables out of the way to avoid blocking airflow between the fan and cooling vents. 8 Replace the drive panel (see "Replacing the Drive Panel" on page 106). 9 Replace the computer cover (see "Replacing the Computer Cover"...
  • Page 111 book.book Page 111 Friday, October 27, 2006 4:02 PM media card reader power system board connector cable 5 Slide the drive release latch towards the base of the computer to release the shoulder screw, and then slide the media card reader out of the drive bay. Removing and Installing Parts...

  • Page 112: Installing A Media Card Reader

    book.book Page 112 Friday, October 27, 2006 4:02 PM drive release latch media card reader 6 Replace the drive panel (see "Replacing the Drive Panel" on page 106). 7 Replace the computer cover (see "Replacing the Computer Cover" on page 127). NOTICE: To connect a network cable, first plug the cable into the network port or device and then plug it into the computer.
  • Page 113 book.book Page 113 Friday, October 27, 2006 4:02 PM media card reader shoulder screws (4) 6 Slide the Media Card Reader into the drive bay until it clicks into place. drive release latch media card reader 7 Attach the power and data cables to the back of the Media Card Reader. Removing and Installing Parts...

  • Page 114: Cd/Dvd Drive

    book.book Page 114 Friday, October 27, 2006 4:02 PM 8 Check all cable connections and fold cables out of the way to avoid blocking airflow between the fan and cooling vents. 9 Replace the drive panel (see "Replacing the Drive Panel" on page 106). 10 Replace the computer cover (see "Replacing the Computer Cover"...
  • Page 115 book.book Page 115 Friday, October 27, 2006 4:02 PM power cable data cable 5 Slide the drive release latch towards the base of the computer to release the shoulder screw, and then slide the CD/DVD drive out of the drive bay. Removing and Installing Parts...

  • Page 116: Installing A Cd/Dvd Drive

    book.book Page 116 Friday, October 27, 2006 4:02 PM drive release latch CD/DVD drive 6 Replace the drive panel (see "Replacing the Drive Panel" on page 106). 7 Replace the computer cover (see "Replacing the Computer Cover" on page 127). NOTICE: To connect a network cable, first plug the cable into the network port or device and then plug it into the computer.
  • Page 117 book.book Page 117 Friday, October 27, 2006 4:02 PM 6 If no screws are attached to the drive, check the inside of the drive panel for screws and, if screws are present, attach the screws to the new drive. CD/DVD drive shoulder screws (3) 7 Gently slide the drive into the drive bay until you hear a click or feel the drive securely installed.
  • Page 118 book.book Page 118 Friday, October 27, 2006 4:02 PM 8 Attach the power and data cables to the CD/DVD drive. To locate the system board connector, see "System Board Components" on page 79. power cable data cable 9 Check all cable connections and fold cables out of the way to avoid blocking airflow between the fan and cooling vents.

  • Page 119: Liquid Cooling Assembly

    book.book Page 119 Friday, October 27, 2006 4:02 PM 13 Enter system setup (see "Entering System Setup" on page 134) and select the appropriate Drive option. Liquid Cooling Assembly CAUTION: Before you perform this procedure, follow the safety instructions located in the Product Information Guide.
  • Page 120 book.book Page 120 Friday, October 27, 2006 4:02 PM 5 Remove any full-length expansion cards (see "Removing PCI and PCI Express Cards" on page 85). 6 Disconnect the liquid cooling assembly power cable. 7 Disconnect the liquid cooling assembly cable from the TEC_PUMP connector on the system board (see "System Board Components"...

  • Page 121: Installing The Liquid Cooling Assembly

    book.book Page 121 Friday, October 27, 2006 4:02 PM liquid cooling assembly captive screws (6) screw (loose) Installing the Liquid Cooling Assembly 1 Follow the procedures in "Before You Begin" on page 75. 2 Remove the computer cover (see "Removing the Computer Cover" on page 76). NOTICE: Ensure that adequate thermal grease is applied to the top of the processor.

  • Page 122: Processor

    NOTICE: Do not perform the following steps unless you are familiar with hardware removal and replacement. Performing these steps incorrectly could damage your system board. For technical service, see "Dell Hardware Warranty Support Policy (U.S. Only)" on page 145. Removing the Processor 1 Follow the procedures in "Before You Begin"...

  • Page 123: Installing The Processor

    book.book Page 123 Friday, October 27, 2006 4:02 PM 6 Lift the socket release lever and open the processor cover. processor cover processor socket socket release lever 7 Remove the processor from the socket. Leave the release lever extended in the release position so that the socket is ready for the processor to be replaced.
  • Page 124 book.book Page 124 Friday, October 27, 2006 4:02 PM 3 Align the pin-1 corner of the processor and socket. processor cover processor socket socket release lever socket pin-1 indicator NOTICE: Socket pins are delicate. To avoid damage, ensure that the processor is aligned properly with the socket, and do not use excessive force when you install the processor.

  • Page 125: Battery

    book.book Page 125 Friday, October 27, 2006 4:02 PM Battery CAUTION: Before you begin any of the procedures in this section, follow the safety instructions in the Product Information Guide. Replacing the Battery A coin-cell battery maintains computer configuration, date, and time information. The battery can last several years.

  • Page 126: Removing The Computer Stand

    book.book Page 126 Friday, October 27, 2006 4:02 PM Removing the Computer Stand CAUTION: Before you begin any of the procedures in this section, follow the safety instructions in the Product Information Guide. CAUTION: Your computer is heavy and can be difficult to maneuver. Seek assistance before attempting to lift, move, or tilt the computer and always lift correctly to avoid injury;...

  • Page 127: Replacing The Computer Cover

    book.book Page 127 Friday, October 27, 2006 4:02 PM Replacing the Computer Cover CAUTION: Before you begin any of the procedures in this section, follow the safety instructions in the Product Information Guide. CAUTION: Your computer is heavy and can be difficult to maneuver. Seek assistance before attempting to lift, move, or tilt the computer and always lift correctly to avoid injury;...
  • Page 128 book.book Page 128 Friday, October 27, 2006 4:02 PM computer cover cover hinge tabs hinge slots 5 Carefully, lift the rear of the computer and slide the stabilizing feet outward into the open position. 6 With the help of an assistant, carefully set the computer upright. NOTICE: To connect a network cable, first plug the cable into the network port or device and then plug it into the computer.

  • Page 129: Appendix

    book.book Page 129 Friday, October 27, 2006 4:02 PM Appendix Specifications Processor Processor type Intel Core™ 2 Duo (dual-core processor) Intel Core™ 2 Extreme (quad-core processor) Cache at least 1 MB Memory Type 533-, and 667-MHz DDR2 unbuffered SDRAM Memory connectors four Memory capacities 512 MB, 1 GB, or 2 GB non-ECC...
  • Page 130 book.book Page 130 Friday, October 27, 2006 4:02 PM Audio Type HDA 7.1 channel Expansion Bus Bus type PCI 32-bit PCI Express x1 and x16 Bus speed PCI: 33 MHz Bus throughput PCI Express: x1 slot bidirectional speed — 2.5 Gbps x16 slot bidirectional speed —...
  • Page 131 book.book Page 131 Friday, October 27, 2006 4:02 PM Drives (continued) Available devices Serial ATA drive, floppy drive, memory devices, DVD drive, DVD-RW drive, CD-RW/DVD combo drive, and media card reader Internally accessible: four 3.5-inch drive bays for hard drives Connectors External connectors: IEEE 1394a...
  • Page 132 book.book Page 132 Friday, October 27, 2006 4:02 PM Controls and Lights (continued) Link integrity light (on integrated green light — A good connection exists between a 10-Mbps network adapter) network and the computer. orange light — A good connection exists between a 100-Mbps network and the computer.
  • Page 133 book.book Page 133 Friday, October 27, 2006 4:02 PM Physical Height Without stand 55.5 cm (21.9 inches) With stand 57.2 cm (22.5 inches) Width Without stand 21.9 cm (8.6 inches) With stand 35.6 cm (14.0 inches) Depth 59.4 cm (23.4 inches) Weight Typical configuration 24.3 kg (53.6 lb)

  • Page 134: System Setup

    Entering System Setup 1 Turn on (or restart) your computer. 2 When the DELL logo appears, press <F2> immediately. NOTE: Keyboard failure may result when a key on the keyboard is held down for extended periods of time. To avoid possible keyboard failure, press and release <F2>...

  • Page 135: System Setup Options

    book.book Page 135 Friday, October 27, 2006 4:02 PM Options List — This Options Field — This field appears on the right side of the field appears on the left system setup window and contains information about each side of the system setup option listed in the Options List.
  • Page 136 book.book Page 136 Friday, October 27, 2006 4:02 PM Boot Sequence The computer attempts to boot from the sequence of devices specified in this list. NOTE: If you insert a boot device and restart the computer, this option appears in the system setup menu.
  • Page 137 book.book Page 137 Friday, October 27, 2006 4:02 PM Integrated Audio Enables or disables the onboard audio controller. (On default) • Off — Integrated audio is disabled. • On — Integrated audio is enabled. USB Controller Enables or disables the internal USB controller. (On default) •...
  • Page 138 book.book Page 138 Friday, October 27, 2006 4:02 PM HDD Acoustic Mode Determines the acoustic mode at which the hard drive operates. (Bypass default) • Bypass — Do nothing (needed for older drives). • Quiet — The hard drive operates at its most quiet setting. •...
  • Page 139 book.book Page 139 Friday, October 27, 2006 4:02 PM Auto Power Time Specifies the time to automatically turn on the computer. Change the time to automatically turn on the computer by pressing the up- or down-arrow key to increase or decrease the numbers, or type the numbers in the appropriate time field.

  • Page 140: Boot Sequence

    book.book Page 140 Friday, October 27, 2006 4:02 PM POST Hotkeys Specifies the function keys to display on the screen when the computer starts. (Setup & Boot Menu • Setup & Boot Menu — Display both messages (F2=Setup and F12=Boot default) Menu).
  • Page 141 You can use this feature, for example, to tell the computer to boot from the CD drive so that you can run the Dell Diagnostics on the Dell ResourceCD, but you want the computer to boot from the hard drive when the diagnostic tests are complete.

  • Page 142: Clearing Forgotten Passwords

    book.book Page 142 Friday, October 27, 2006 4:02 PM Clearing Forgotten Passwords CAUTION: Before you begin any of the procedures in this section, follow the safety instructions in the Product Information Guide. NOTICE: This process erases both the system and setup passwords 1 Follow the procedures in "Before You Begin"...

  • Page 143: Clearing Cmos Settings

    book.book Page 143 Friday, October 27, 2006 4:02 PM NOTICE: To connect a network cable, first plug the cable into the network wall jack and then plug it into the computer. 12 Connect your computer and devices to electrical outlets, and then turn them on. NOTE: In system setup (s "Entering System Setup"...

  • Page 144: Mouse

    book.book Page 144 Friday, October 27, 2006 4:02 PM NOTICE: Do not wipe the display screen with any soap or alcohol solution. Doing so may damage the antiglare coating. • To clean your monitor screen, lightly dampen a soft, clean cloth with water. If possible, use a special screen-cleaning tissue or solution suitable for the monitor’s antistatic coating.

  • Page 145: Dell Hardware Warranty Support Policy (U.s. Only)

    All Dell-standard components included in a Custom Factory Integration (CFI) project are covered by the standard Dell lim- ited warranty for your computer. However, Dell also extends a parts replacement program to cover all nonstandard, third- party hardware components integrated through CFI for the duration of the computer’s service contract.

  • Page 146: Class A

    Page 146 Friday, October 27, 2006 4:02 PM Once you have determined your system’s FCC classification, read the appropriate FCC notice. Note that FCC regulations provide that changes or modifications not expressly approved by Dell could void your authority to operate this equipment.

  • Page 147: Fcc Identification Information

    If you do not see a telephone number listed that is specific for XPS computers, you may contact Dell through the support number listed and your call will be routed appropriately. When you need to contact Dell, use the electronic addresses, telephone numbers, and codes provided in the following table.
  • Page 148 Home/Small Business Customer Care 0820 240 530 14 Preferred Accounts/Corporate Customer Care 0820 240 530 16 Support for XPS 0820 240 530 81 Home/Small Business Support for all other Dell 0820 240 530 17 computers Preferred Accounts/Corporate Support 0820 240 530 17 Switchboard...
  • Page 149 Website: support.euro.dell.com International Access Code: 00 Tech Support for XPS 02 481 92 96 Country Code: 32 Tech Support for all other Dell computers 02 481 92 88 City Code: 2 Tech Support Fax 02 481 92 95 Customer Care...
  • Page 150 International Access Code Website and E-Mail Address Local Numbers, and Country Code Toll-Free Numbers City Code Canada (North York, Ontario) Online Order Status: www.dell.ca/ostatus International Access Code: 011 Website: support.ca.dell.com AutoTech (automated Hardware and Warranty toll-free: 1-800-247-9362 Support) Customer Service (Home/Home Office) toll-free: 1-800-847-4096 Customer Service (small/med./large business,...
  • Page 151 592 818 1350 Technical Support (XPS) toll-free: 800 858 0540 Technical Support (Dimension and Inspiron) toll-free: 800 858 2969 Technical Support (OptiPlex, Latitude, and Dell toll-free: 800 858 0950 Precision) Technical Support (servers and storage) toll-free: 800 858 0960 Technical Support (projectors, PDAs, switches,...
  • Page 152 22537 2711 Denmark (Copenhagen) Website: support.euro.dell.com International Access Code: 00 Technical Support for XPS 7010 0074 Country Code: 45 Technical Support for all other Dell computers 7023 0182 Customer Care (Relational) 7023 0184 Home/Small Business Customer Care 3287 5505 Switchboard (Relational)
  • Page 153 International Access Code: 00 Home and Small Business Country Code: 33 Technical Support for XPS 0825 387 129 City Codes: (1) (4) Technical Support for all other Dell computers 0825 387 270 Customer Care 0825 823 833 Switchboard 0825 004 700...
  • Page 154 International Access Code: 00 E-mail: tech_support_central_europe@dell.com Country Code: 49 Technical Support for XPS 069 9792 7222 City Code: 69 Technical Support for all other Dell computers 069 9792-7200 Home/Small Business Customer Care 0180-5-224400 Global Segment Customer Care 069 9792-7320 Preferred Accounts Customer Care...
  • Page 155 Technical Support E-mail: support.dell.com.cn/email Country Code: 852 Technical Support (XPS) 00852-3416 6923 Technical Support (Dimension and Inspiron) 00852-2969 3188 Technical Support (OptiPlex, Latitude, and Dell 00852-2969 3191 Precision) Technical Support (servers and storage) 00852-2969 3196 Technical Support (projectors, PDAs, switches, 00852-3416 0906...
  • Page 156 01 204 4014 Corporate Customer Care 1850 200 982 Technical Support Technical Support for XPS computers only 1850 200 722 Technical Support for all other Dell computers 1850 543 543 General Fax/Sales Fax 01 204 0103 Switchboard 01 204 4444 U.K.
  • Page 157 Technical Support outside of Japan (Dimension and 81-44-520-1435 Inspiron) Technical Support (Dell Precision, OptiPlex, and toll-free: 0120-198-433 Latitude) Technical Support outside of Japan (Dell Precision, 81-44-556-3894 OptiPlex, and Latitude) Technical Support (Dell PowerApp™, Dell toll-free: 0120-198-498 PowerEdge™, Dell PowerConnect™, and Dell PowerVault™)
  • Page 158 Area Codes, International Access Code Website and E-Mail Address Local Numbers, and Country Code Toll-Free Numbers City Code Korea (Seoul) E-mail: krsupport@dell.com International Access Code: 001 Support toll-free: 080-200-3800 Country Code: 82 Technical Support (XPS) toll-free: 080-999-0283 City Code: 2...
  • Page 159 Website: support.ap.dell.com International Access Code: 00 Technical Support (XPS) toll-free: 1800 885 784 Country Code: 60 Technical Support (Dell Precision, OptiPlex, and toll-free: 1 800 880 193 Latitude) City Code: 4 Technical Support (Dimension, Inspiron, and toll-free: 1 800 881 306...
  • Page 160 Website: support.euro.dell.com International Access Code: 00 Technical Support for XPS 020 674 45 94 Country Code: 31 Technical Support for all other Dell computers 020 674 45 00 City Code: 20 Technical Support Fax 020 674 47 66 Home/Small Business Customer Care...
  • Page 161 E-mail: la-techsupport@dell.com General Support 1-877-537-3355 St. Kitts and Nevis Website: www.dell.com/kn E-mail: la-techsupport@dell.com General Support toll-free: 1-866-540-3355 St. Lucia Website: www.dell.com/lc E-mail: la-techsupport@dell.com General Support toll-free: 1-866-464-4352 St. Vincent and the Grenadines Website: www.dell.com/vc E-mail: la-techsupport@dell.com General Support toll-free: 1-866-464-4353 Appendix...
  • Page 162 Technical Support (XPS) toll-free: 1800 394 7464 Technical Support (Dimension, Inspiron, and toll-free: 1 800 394 7430 Electronics and Accessories) Technical Support (OptiPlex, Latitude, and Dell toll-free: 1 800 394 7488 Precision) Technical Support (PowerApp, PowerEdge, toll-free: 1 800 394 7478...
  • Page 163 Website: support.euro.dell.com International Access Code: 00 Technical Support for XPS 0771 340 340 Country Code: 46 Technical Support for all other Dell products 08 590 05 199 City Code: 8 Relational Customer Care 08 590 05 642 Home/Small Business Customer Care...
  • Page 164 0080 165 1228 Corporate Sales toll-free: 0080 165 1227 Thailand Website: support.ap.dell.com International Access Code: 001 Technical Support (OptiPlex, Latitude, and Dell toll-free: 1800 0060 07 Precision) Country Code: 66 Technical Support (PowerApp, PowerEdge, toll-free: 1800 0600 09 PowerConnect, and PowerVault)
  • Page 165 Area Codes, International Access Code Website and E-Mail Address Local Numbers, and Country Code Toll-Free Numbers City Code U.K. (Bracknell) Website: support.euro.dell.com International Access Code: 00 E-mail: dell_direct_support@dell.com Country Code: 44 Customer Care website: support.euro.dell.com/uk/en/ECare/form/home.asp City Code: 1344 Sales Home and Small Business Sales...
  • Page 166 Dell Outlet Store (Dell refurbished computers) toll-free: 1-888-798-7561 Software and Peripherals Sales toll-free: 1-800-671-3355 Spare Parts Sales toll-free: 1-800-357-3355 Extended Service and Warranty Sales toll-free: 1-800-247-4618 toll-free: 1-800-727-8320 Dell Services for the Deaf, Hard-of-Hearing, or toll-free: 1-877-DELLTTY Speech-Impaired (1-877-335-5889) Appendix...
  • Page 167 Department Name or Service Area, Area Codes, International Access Code Website and E-Mail Address Local Numbers, and Country Code Toll-Free Numbers City Code U.S. Virgin Islands E-mail: la-techsupport@dell.com General Support toll-free: 1-877-702-4360 Venezuela Website: www.dell.com/ve E-mail: la-techsupport@dell.com General Support 0800-100-4752 Appendix...
  • Page 168 book.book Page 168 Friday, October 27, 2006 4:02 PM Appendix...

  • Page 169: Glossary

    book.book Page 169 Friday, October 27, 2006 4:02 PM Glossary Terms in this Glossary are provided for informational purposes only and may or may not backup — A copy of a program or data file on a floppy, describe features included with your particular CD, DVD, or hard drive.
  • Page 170 book.book Page 170 Friday, October 27, 2006 4:02 PM bps — bits per second — The standard unit for measuring CD-RW drive — A drive that can read CDs and write to data transmission speed. CD-RW (rewritable CDs) and CD-R (recordable CDs) discs.
  • Page 171 book.book Page 171 Friday, October 27, 2006 4:02 PM device driver — See driver. DVD player — The software used to watch DVD movies. The DVD player displays a window with buttons that you DIN connector — A round, six-pin connector that use to watch a movie.
  • Page 172 Express Service Code — A numeric code located on a 1,000,000,000 bytes. sticker on your Dell™ computer. Use the Express Service Code when contacting Dell for assistance. Express Service GHz — gigahertz — A measurement of frequency that Code service may not be available in some countries.
  • Page 173 book.book Page 173 Friday, October 27, 2006 4:02 PM HTML — hypertext markup language — A set of codes IRQ — interrupt request — An electronic pathway inserted into an Internet web page intended for display on assigned to a specific device so that the device can an Internet browser.
  • Page 174 — A bay that supports devices such as optical parallel connector — An I/O port often used to connect a drives, a second battery, or a Dell TravelLite™ module. parallel printer to your computer. Also referred to as an LPT port.
  • Page 175 book.book Page 175 Friday, October 27, 2006 4:02 PM partition — A physical storage area on a hard drive that is processor — A computer chip that interprets and executes assigned to one or more logical storage areas known as program instructions.
  • Page 176 Service Tag — A bar code label on your computer that protectors. Always disconnect the network cable from the identifies your computer when you access Dell Support at network connector during electrical storms. support.dell.com or when you call Dell for customer service or technical support.
  • Page 177 book.book Page 177 Friday, October 27, 2006 4:02 PM SVGA — super-video graphics array — A video standard for video cards and controllers. Typical SVGA resolutions UMA — unified memory allocation — System memory are 800 x 600 and 1024 x 768. dynamically allocated to video.
  • Page 178 book.book Page 178 Friday, October 27, 2006 4:02 PM video mode — A mode that describes how text and WLAN — wireless local area network. A series of graphics are displayed on a monitor. Graphics-based interconnected computers that communicate with each software, such as Windows operating systems, displays in other over the air waves using access points or wireless video modes that can be defined as x horizontal pixels by y...

  • Page 179: Index

    Dell crashes, 50-51 contacting, 145, 147 inside view, 78 support policy, 143 restore to previous state, 69 support site, 11 stops responding, 50 Dell Diagnostics, 64 battery connectors problems, 45 Dell Premier Support center subwoofer/LFE, 18 replacing, 125 website, 9...
  • Page 180 TV, 20 hard drive connect VGA, 20-21 activity light, 15 labels connecting, 20 problems, 47 Microsoft Windows, 10 connecting two, 20-21 Service Tag, 10 hardware display settings, 25 Dell Diagnostics, 64 dual monitors, 20 drives, RAID configuration, 25 Index...
  • Page 181 50-51 type, 129 CD, 12 computer stops responding, 50 Product Information Guide, 9 reinstalling, 12 Dell Diagnostics, 64 reinstalling Windows XP , 71 Program Compatibility diagnostic lights, 61 Wizard, 51 Operating System CD, 12 drives, 45...
  • Page 182 129 problems, 56 video, 129-130 screen. See monitor standby mode, 39 Service Tag, 10 support video contacting Dell, 145, 147 settings problems, 58 policy, 143 system setup, 134 volume support website, 11 adjusting, 57 See Scalable Link Interface...

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