VeriFone UX100 Setup And User Manual
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VeriFone UX100 Setup And User Manual

VeriFone UX100 Setup And User Manual

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Verifone UX401-
301-100 (3-Box)
Setup and
User Guide
weareplanet.com

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Summary of Contents for VeriFone UX100

  • Page 1 Verifone UX401- 301-100 (3-Box) Setup and User Guide weareplanet.com...

  • Page 2: Table Of Contents

    VeriFone 3 Box Solution Setup and User Guide Table of contents UX 3-box components........................2 Mounting of the 3-Box ........................7 Anti-Removal Switches (ARS) and Reactivation procedure ..............8 Service Menu ..........................12 Configuring Network Parameters ...................... 13 Firmware Download ........................21 Configuration Download ........................

  • Page 3: Ux 3-Box Components

    VeriFone 3 Box Solution Setup and User Guide 1. UX 3-box components The Verifone 3-box consists of the UX 301 (card reader), the UX 100 (pin pad) and the UX 401 (contactless reader). 1.1 UX 301 FRONT BACK weareplanet.com...
  • Page 4 VeriFone 3 Box Solution Setup and User Guide UX301 box contents • Installation guide (DOC159026 EN) • UX301 EMV Card Reader Unit (M159-301-000-UKA) • Grounding/Earthing cable (WIR159 302 02 A) • Optional: o Power Cord UK 2M (CBL258-004-01-A) o 12 Volt PSU, 3.3A 1.5m (PWR159-002-01-A) o UX RS232 Cable (27717-01-R) 1.2 UX 100...
  • Page 5 VeriFone 3 Box Solution Setup and User Guide UX100 contents • Installation guide (DOC159 003 EN) • UX100 Pin Pad with display Unit (M159-100-00-UKB) • USB Cable 1m (CBL000 045 01 B) • USB cable retainer (MET159-103-01-A) 1.3 UX401 FRONT BACK weareplanet.com...
  • Page 6 UX301 to UX401 (Comms): (CBL159 313 02 A) • Optional: Ethernet Cable 5m (744C401X201) 1.4 Cables RJ45 Power Cable (between UX301 – UX401, A) Antenna Cable (between UX301 – UX401, B) USB Data/Power Cable (between UX301 – UX100, C) weareplanet.com...
  • Page 7 VeriFone 3 Box Solution Setup and User Guide Power Cable (in UX301, D) Optional: RS-232 Serial Cable weareplanet.com...

  • Page 8: Mounting Of The 3-Box

    VeriFone 3 Box Solution Setup and User Guide 2. Mounting of the 3-Box weareplanet.com...

  • Page 9: Anti-Removal Switches (Ars) And Reactivation Procedure

    VeriFone 3 Box Solution Setup and User Guide Anti-Removal Switches (ARS) and Reactivation procedure The Anti-Removal Switches (ARS) detect any removal attempt from the device cabinet and disables the PIN processing functionality (PIN entry will not be possible). The devices need to have a plate attached to them that keeps the switches pressed continuously.
  • Page 10 VeriFone 3 Box Solution Setup and User Guide “Armed” means the switch is correctly closed and no further action is needed. “Triggered” means that either there is no plate, or that the plate is not correctly attached, or that the plate is attached, and the ARS have to be reset.
  • Page 11 VeriFone 3 Box Solution Setup and User Guide Otherwise, the terminal will say “Reset succeeded!”. If the switches have been successfully reset or no reset had been needed, you will see the following screen: Choose “supervisor” and then enter the supervisor password provided to you by either CS or the solution engineer.
  • Page 12 VeriFone 3 Box Solution Setup and User Guide Finally, choose “Reboot”, so terminal reboots and you will be back on the main screen weareplanet.com...

  • Page 13: Service Menu

    VeriFone 3 Box Solution Setup and User Guide 4. Service Menu Access to the service menu will be granted by pushing the Yellow Clear button of the UX100 pin pad. With Integra TE Release 1.0.5.14_UXxxx.3C.1.1.0_240221_1700_t and subsequent versions access to the service menu of Integra TE has been limited.

  • Page 14: Configuring Network Parameters

    5. Configuring Network Parameters Step 1: Press the “clear” button on the UX100 pin pad and enter the menu password. For the password of UAT devices, please liaise with the solution engineer that has been assigned to support you during the integration phase.
  • Page 15 VeriFone 3 Box Solution Setup and User Guide Step 2: Select “Config” (option 2). weareplanet.com...
  • Page 16 VeriFone 3 Box Solution Setup and User Guide Step 3: Select “Network” (option 3) weareplanet.com...
  • Page 17 VeriFone 3 Box Solution Setup and User Guide Step 4: Select “LAN” (option 1) weareplanet.com...
  • Page 18 VeriFone 3 Box Solution Setup and User Guide Step 5: Select “Config” (option 2) weareplanet.com...
  • Page 19 VeriFone 3 Box Solution Setup and User Guide Step 6: Select Static or DHCP depending on your network requirements. weareplanet.com...
  • Page 20 VeriFone 3 Box Solution Setup and User Guide Step 7: Select Static IP • Enter Static IP address > Select Enter (green button) • Enter Subnetmask > Select Enter (green button) • Enter Default gateway > Select Enter (green button) •...
  • Page 21 VeriFone 3 Box Solution Setup and User Guide Step 8: Select DHCP weareplanet.com...

  • Page 22: Firmware Download

    To download the last available, Integra TE Firmware package, the user must access the Service Menu of the terminal and trigger a firmware download. Access to the service menu will be granted by pushing the Yellow Clear button of the UX100 pin pad.
  • Page 23 VeriFone 3 Box Solution Setup and User Guide Step 2: Enter the menu password. UAT: Contact Solution Engineering to get your Menu password. • Provide Terminal Identification Number (TID) PROD: Contact Customer support to get your Menu password. • Provide Terminal Identification Number (TID)
  • Page 24 VeriFone 3 Box Solution Setup and User Guide Step 3: Select “Config” (option 2) weareplanet.com...
  • Page 25 VeriFone 3 Box Solution Setup and User Guide Step 4: Select "Update” (option 3) weareplanet.com...
  • Page 26 VeriFone 3 Box Solution Setup and User Guide Step 5: Select “Firmware” (option 1) weareplanet.com...
  • Page 27 VeriFone 3 Box Solution Setup and User Guide Step 6: The TMS IP/DNS should already be populated. Press “Enter” weareplanet.com...
  • Page 28 VeriFone 3 Box Solution Setup and User Guide Step 7: The TMS port is populated. Do not change it. weareplanet.com...
  • Page 29 VeriFone 3 Box Solution Setup and User Guide Step 8: Note: UAT Terminals: The TMS Terminal Identification Number (TID) is pre-configured/populated. PROD: The TMS Terminal Identification Number (TID) is not pre-configured/populated. Merchants will need to contact Onboarding to get the TMS TID number.
  • Page 30 VeriFone 3 Box Solution Setup and User Guide Step 8: Note: UAT Terminals: The Instance Terminal Identification Number (TID) is pre- configured/populated. PROD: The Instance Terminal Identification Number (TID) is not pre-configured/populated. Merchants will need to contact Onboarding to get the TMS TID number. The Instance TID is normally the same as the TMS TID.
  • Page 31 VeriFone 3 Box Solution Setup and User Guide The terminal is now trying to contact our TMS (Terminal Management System) weareplanet.com...
  • Page 32 VeriFone 3 Box Solution Setup and User Guide The terminal will reboot after having finished the installation of the new firmware and go back to the below idle screen. weareplanet.com...
  • Page 33 VeriFone 3 Box Solution Setup and User Guide Step 9: Check that the new Firmware has been installed. Press the “clear” button on the UX100 pin pad and enter the menu password. weareplanet.com...
  • Page 34 VeriFone 3 Box Solution Setup and User Guide For the password of UAT devices, please liaise with the solution engineer that has been assigned to support you during the integration phase. For production devices contact Customer Service. weareplanet.com...
  • Page 35 VeriFone 3 Box Solution Setup and User Guide Step 10: Select “Config” (option 2) weareplanet.com...
  • Page 36 VeriFone 3 Box Solution Setup and User Guide Step 11: Select “Info” (option 1) weareplanet.com...
  • Page 37 VeriFone 3 Box Solution Setup and User Guide Pressing the arrow down key will show you the bottom part of the screen weareplanet.com...

  • Page 38: Configuration Download

    7. Configuration Download To download the latest available configuration for your terminal by following the below steps. Access to the service menu will be granted by pushing the Yellow “Clear” button of the UX100 pin pad. See the below steps.
  • Page 39 VeriFone 3 Box Solution Setup and User Guide Step 2: Enter the menu password. weareplanet.com...
  • Page 40 VeriFone 3 Box Solution Setup and User Guide Step 3: Select “Config” (option 2) weareplanet.com...
  • Page 41 VeriFone 3 Box Solution Setup and User Guide Step 4: Select "Update” (option 3) weareplanet.com...
  • Page 42 VeriFone 3 Box Solution Setup and User Guide Step 5: Select "Config” (option 2) weareplanet.com...
  • Page 43 VeriFone 3 Box Solution Setup and User Guide Step 6: Note: UAT Terminals: The TMS Terminal Identification Number (TID) is pre-configured/populated. PROD: The TMS Terminal Identification Number (TID) is not pre-configured/populated. Merchants will need to contact Onboarding to get the TMS TID number.
  • Page 44 VeriFone 3 Box Solution Setup and User Guide weareplanet.com...
  • Page 45 VeriFone 3 Box Solution Setup and User Guide weareplanet.com...

  • Page 46: Spare Order List

    VeriFone 3 Box Solution Setup and User Guide 8. Spare Order List: Canada: Product Code Description Pictures UX 301 EMV Card Reader STD (no accessories) M159-310-000-UKA UX401 Contactless Card Reader with accessories M159-401-000-WWC UX100 with Display and International Keypad M159-100-01-WWB...
  • Page 47 VeriFone 3 Box Solution Setup and User Guide Product Code Description Pictures UX 301 EMV Card Reader STD (no accessories) M159-310-000-UKA UX401 Contactless Card Reader with accessories M159-401-000-WWC UX100 with Display and International Keypad M159-100-01-WWB weareplanet.com...
  • Page 48 VeriFone 3 Box Solution Setup and User Guide Product Code Description Pictures UX 301 EMV Card Reader STD (no accessories) M159-310-000-UKA UX401 Contactless Card Reader with accessories M159-401-000-WWC UX100 with Display and GB Keypad M159-100-00-UKB weareplanet.com...

  • Page 49: Contact Us

    VeriFone 3 Box Solution Setup and User Guide 9. Contact Us: Need help? If you have a technical issue or need support troubleshooting, please check the relevant portal for assistance. Our Global Support Team will be glad to help. Visit www.weareplanet.com/support...

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