The HP Pro SFF 400 G9 has an optional slim optical drive, as mentioned in the manual. If the system has an empty front slot designed for the optical drive and a compatible 6-pin flat connector for power and data, a slim internal CD drive can be added. Ensure the drive matches the required specifications and connections.

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Summary of Contents for HP Pro SFF 400 G9

Page 1 Maintenance and Service Guide HP Pro SFF 400 G9 Desktop PC SUMMARY This guide provides maintenance information about such topics as spare parts, removal and replacement of parts, security, and backing up.
Page 2: Legal Information
HP End Not all features are available in all and used by HP Inc. under license.
Page 3: Table Of Contents
Table of contents 1 Product features..............................................1 Front panel components .......................................... 1 Rear panel components .......................................... 2 Serial number location ..........................................3 2 Illustrated parts catalog..........................................4 Computer major components......................................4 Mass storage devices..........................................8 Cables ................................................... 9 Miscellaneous parts........................................... 9 3 Routine care, drive guidelines, and disassembly preparation.........................
Page 4 Cable management ..........................................20 4 Removal and replacement procedures................................... 22 Preparation for disassembly......................................22 Access panel ..............................................23 Battery................................................23 Optical drive..............................................25 Front bezel............................................... 26 Hard drives ..............................................27 Speaker................................................29 WLAN module...............................................30 Solid-state drive............................................32 Memory modules (DIMMs)........................................34 Expansion card.............................................37 Fan hood................................................
Page 5 Unable to connect to the internet..................................65 Cannot automatically launch internet programs............................65 Solving software problems.........................................65 Computer will not start up and the HP logo does not appear......................66 “Illegal Operation has Occurred” error message is displayed......................66 6 Computer Setup (F10) Utility ........................................67 Using Computer Setup (F10) Utilities ....................................67...
Page 6 9 Backing up, restoring, and recovering....................................100 Backing up information and creating recovery media..........................100 Using Windows tools for backing up................................100 Using the HP Cloud Recovery Download Tool to create recovery media (select products only).......100 Restoring and recovering your system..................................101 Creating a system restore .....................................101 Restoring and recovery methods ..................................101...
Page 7 Downloading HP PC Hardware Diagnostics UEFI by product name or number (select products only) .............................................. 113 Using Remote HP PC Hardware Diagnostics UEFI settings (select products only)..............113 Downloading Remote HP PC Hardware Diagnostics UEFI ......................113 Downloading the latest Remote HP PC Hardware Diagnostics UEFI version ............113 Downloading Remote HP PC Hardware Diagnostics UEFI by product name or number.......
Page 8: Product Features
Drive configuration varies by model. Some models have a bezel blank that covers one or more drive bays. Table 1-1 Identifying the front panel components Front panel components USB Type-C® 10 GBps port with HP Sleep and Power button Charge USB 10 GBps ports (3) Hard Drive activity light...
Page 9: Rear Panel Components
The combo jack supports headphones, line output devices, microphones, line input devices, CTIA-style headsets, or OMTP-style headsets. NOTE: Your model might have additional components available from HP. NOTE: The light on the power button is normally white when the power is on. If the light blinks red, the computer displays a diagnostic code to indicate a problem.
Page 10: Serial Number Location
NOTE: Your model might have additional ports available from HP. When a graphics card is installed in one of the system board slots, you can use the video connectors on the graphics card or the integrated graphics on the system board. The specific graphics card installed and software configuration determine the behavior.
Page 11: Illustrated Parts Catalog
Use this information to determine the spare parts that are available for the computer. NOTE: HP continually improves and changes product parts. For complete and current information about supported parts for your computer, go to https://partsurfer.hp.com/partsurfer/, select your country or region, and then follow the on-screen instructions.
Page 12 Table 2-1 Computer major components and their descriptions Item Description Spare part number Back cover For use in models with the following processors: 12000 series, G7400, G6900 N08148-001 For use in models with the following processors:13000 series, 14000 series, 300 N45387-001 Power supply 240 W, 92% efficiency...
Page 13 Table 2-1 Computer major components and their descriptions (continued) Item Description Spare part number For use in models with a standard BIOS with the following processors: 12000 series, M99753-001 G7400, G6900 For use in models with a standard BIOS with the following processors: 12000 series, M99753-601 G7400, G6900 For use in models with a NetClone BIOS with the following processors: 12000 series,...
Page 14 Table 2-1 Computer major components and their descriptions (continued) Item Description Spare part number Intel Core i5-14400 (2.5 GHz, 10 core, 65 W) N74716-003 Intel Core i3-14100 (3.5 GHz, 4 core, 60 W) N75827-003 Intel Core i7-13700 (2. 1 GHz, 16 core, 65 W) N33971-003 Intel Core i5-13600 (2.7 GHz, 14 core, 65 W) N35170-003...
Page 15: Mass Storage Devices
Table 2-1 Computer major components and their descriptions (continued) Item Description Spare part number Intel Ethernet Network Adapter I226-T1 N73408-001 Parallel port 830632-001 PS/2 + serial port L13221-001 PCIe-to-RS-232 L47441-001 Option cards USB Type-C M09366-001 (2) USB Type-A ports M09362-001 HDMI M91021-001 DisplayPort...
Page 16: Cables
Table 2-2 Mass storage devices and their descriptions (continued) Description Spare part number 512 GB L85364-001 512 GB, PCIe-4 × 4 N45476-001 256 GB, PCIe-4 × 4, TLC, self-encrypting drive (SED) M52029-001 256 GB, PCIe-4 × 4, self-encrypting drive (SED) N35225-001 256 GB, PCIe-4 ×...
Page 17 HP 125 antimicrobial, wired M27883-001 HP 125 wired M27884-001 HP 128 laser, wired M27885-001 Keyboard (country codes are listed following this table) HP 655 wireless mouse + keyboard M87234-xx1 USB slim, smartcard 911725-xx1 PS/2, slim 803821-xx1 L95712-xx1 HP 125, wired...
Page 18 Table 2-4 Miscellaneous parts and their descriptions (continued) Description Spare parts India M52019-001 Israel M51856-001 Israel (HF) M75114-001 Italy M51842-001 Japan M51864-001 Japan (12A) N49834-001 North America M51844-001 The People's Republic of China M51848-001 South Africa M51858-001 South Korea M51866-001 Switzerland M51860-001 Switzerland (HF)
Page 19: Routine Care, Drive Guidelines, And Disassembly Preparation
Routine care, drive guidelines, and disassembly preparation This information provides general service information for the computer. Adherence to the procedures and precautions is essential for proper service. IMPORTANT: When the computer is plugged into an AC power source, DC voltage is always applied to the system board.
Page 20: Preventing Electrostatic Damage To Equipment
Table 3-1 Static electricity occurrence based on activity and humidity Relative humidity Event Walking across carpet 7,500 V 15,000 V 35,000 V Walking across vinyl floor 3,000 V 5,000 V 12,000 V Motions of bench worker 400 V 800 V 6,000 V Removing DIPs (dual in-line packages) from plastic tube 400 V...
Page 21: Grounding The Work Area
● Use field service tools, such as cutters, screwdrivers, and vacuums, that are conductive. Recommended materials and equipment HP recommends these materials and equipment to prevent static electricity. ● Antistatic tape ● Antistatic smocks, aprons, or sleeve protectors ●...
Page 22: Operating Guidelines
● Conductive tote boxes ● Opaque shielding bags ● Transparent metallized shielding bags ● Transparent shielding tubes Operating guidelines This information details how to prevent overheating and to help prolong the life of the computer. ● Keep the computer away from excessive moisture, direct sunlight, and extremes of heat and cold. ●...
Page 23: Removing Dirt And Debris From Your Computer
Keep liquids away from the product. Avoid getting moisture in any openings. If liquid makes its way inside your HP product, it can cause damage to the product. Do not spray liquids directly on the product. Do not use aerosol sprays, solvents, abrasives, or cleaners containing hydrogen peroxide or bleach that might damage the finish.
Page 24: Cleaning The Computer Case
Keep liquids away from the product. Avoid getting moisture in any openings. If liquid makes its way inside your HP product, it can cause damage to the product. Do not spray liquids directly on the product. Do not use aerosol sprays, solvents, abrasives, or cleaners containing hydrogen peroxide or bleach that might damage the finish.
Page 25: Cleaning The Monitor
To clean the tops of the keys or the keyboard body, follow the procedures described in Cleaning the computer case on page When cleaning debris from under the keys, review all rules in General cleaning safety precautions on page 15 before following these procedures.
Page 26: Screws
The screws used in the computer are not interchangeable. They could have standard or metric threads and might be of different lengths. If you use an incorrect screw during the reassembly process, it can damage the unit. HP strongly recommends that you keep all screws that you remove during disassembly with the removed part and then return them to their proper locations.
Page 27: Sata Hard Drives
Data transfer rate 6.0 Gbps Always use an HP-approved SATA 6.0 Gbps cable because it is fully backwards compatible with the SATA 1.5 Gbps drives. Current HP desktop products ship with SATA 6.0 Gbps hard drives. SATA data cables are susceptible to damage if overflexed. Never crease a SATA data cable and never bend it tighter than a 30 mm (1.
Page 28 ● Do not bend any cable sharply. A sharp bend can break the internal wires. ● Never bend a SATA data cable tighter than a 30 mm (1. 1 8 in) radius. ● Never crease a SATA data cable. Cable management...
Page 29: Removal And Replacement Procedures
Not all features listed in this guide are available on all computers. NOTE: HP continually improves and changes product parts. For complete and current information about supported parts for your computer, go to https://partsurfer.hp.com/partsurfer/, select your country or region, and then follow the on-screen instructions.
Page 30: Access Panel
Access panel To remove the access panel, use these procedures. Before removing the access panel, follow these steps: Table 4-1 Access panel descriptions and part numbers Description Spare part number For use in models with the following processors: 12000 series, G7400, G6900 N08148-001 For use in models with the following processors:13000 series, 14000 series, 300 N45387-001...
Page 31 ● Replace the battery only with the HP spare part that is designated for this product. IMPORTANT: Before replacing the battery, back up the computer CMOS settings. When the battery is removed or replaced, the CMOS settings are cleared. Static electricity can damage the electronic components of the computer or optional equipment.
Page 32: Optical Drive
To release the battery from its holder, squeeze the metal clamp (1) that extends above one edge of the battery. When the battery (2) pops up, lift it out. With the positive side up, insert the battery (1) onto the battery socket at an angle, and then press the battery (2) down until it locks into place.
Page 33: Front Bezel
Table 4-2 Optical drive descriptions and part numbers Description Spare part number DVD-ROM 932497-850 DVD±RW M75172-001 Slim optical drive bezel N05308-001 Slim optical drive bezel blank N05309-001 Optical drive latch 910139-001 Before removing the optical drive, follow these steps: Prepare the computer for disassembly (see Preparation for disassembly on page 22).
Page 34: Hard Drives
Before removing the front bezel, follow these steps: Prepare the computer for disassembly (see Preparation for disassembly on page 22). Remove the access panel (see Access panel on page 23). Remove the optical drive (see Optical drive on page 25). Remove the front bezel: Position the computer with the front toward you.
Page 35 Use the leverage point (1) to swing the front chassis (2) up and toward the front of the computer. Disconnect the hard drive power cable (1) from the hard drive. Disconnect the hard drive data cable (2) from the hard drive. Remove the three Torx15 screws (3) that secure the hard drive to the drive cage.
Page 36: Speaker
Disconnect the drive data cable (4) from the system board. Remove the hard drive drive cables from the computer. To install the hard drive and hard drive cables, reverse the removal procedure. Speaker To remove the speaker, use these procedures. A single speaker is located on the left side of the computer behind the front bezel, inside the chassis.
Page 37: Wlan Module
Release the speaker clips from the rubber retention posts (3) that are built into the system chassis. Remove the speaker and cable. To install the speaker, reverse the removal procedures. WLAN module To remove the WLAN module, use these procedures. Table 4-6 WLAN module descriptions and part numbers Description...
Page 38 Remove the Phillips screw (1) that secures the module and the WLAN module bracket to the computer. Remove the WLAN module bracket (2). Disconnect the antenna cables from the module (3). NOTE: The WLAN antenna cable labeled 1/MAIN connects to the WLAN module Main terminal. The WLAN antenna cable labeled 2/AUX connects to the WLAN module Aux terminal.
Page 39: Solid-State Drive
Solid-state drive To remove the solid-state drive, use these procedures. The system board offers two solid-state drive slots. Table 4-7 Solid-state drive descriptions and part numbers Description Spare part number 2 TB, PCIe-4 × 4, TLC M52027-001 1 TB, PCIe-4 × 4, TLC M16560-001 1 TB, PCIe L85370-001...
Page 40 Locate the solid-state drive on the system board: Remove the screw that secures the drive. NOTE: System board appearance might vary. Solid-state drive...
Page 41: Memory Modules (Dimms)
Lift the drive up (1), and then pull the drive out of the system board connector (2). To install the solid-state drive, reverse the removal procedure. Memory modules (DIMMs) To remove the memory modules, use this information and procedures. Table 4-8 Memory module descriptions and part numbers Description Spare part number...
Page 42 The memory sockets on the system board are populated with at least one preinstalled memory module. To achieve the maximum memory support, you can populate the system board with up to 128 GB of memory configured in a high-performing dual-channel mode. The computer supports the following setups: ●...
Page 43 Static electricity can damage the electronic components of the computer or optional cards. Before beginning these procedures, be sure that you are discharged of static electricity by briefly touching a grounded metal object. For more information, see Electrostatic discharge information on page When handling a memory module, be careful not to touch any of the contacts.
Page 44: Expansion Card
To install a memory module, open both latches of the memory module socket (1), and insert the memory module into the socket (2). Press the module down into the socket so that the module is fully inserted and properly seated. Be sure that the latches are in the closed position (3). NOTE: You can install a memory module in only one way.
Page 45 Table 4-9 Expansion card descriptions and part numbers (continued) Description Spare part number PS/2 + serial port L13221-001 PCIe-to-RS-232 L47441-001 NOTE: You can install a PCI Express ×1, ×8, or ×16 expansion card in the PCI Express ×16 socket. For dual graphics card configurations, install the first (primary) card in the PCI Express ×16 socket. Before replacing the expansion modules, follow these steps: Prepare the computer for disassembly (see Preparation for disassembly on page...
Page 46: Fan Hood
Store the removed card in antistatic packaging. If you are not installing a new expansion card, install an expansion slot cover to close the open slot. IMPORTANT: After removing an expansion card, you must replace it with a new card or expansion slot cover for proper cooling of internal components during operation.
Page 47: Heat Sink
Table 4-10 Option board descriptions and part numbers Description Spare part number USB Type-C M09366-001 USB Type-A ports (2) M09362-001 HDMI M91021-001 DisplayPort M45528-001 Serial port + USB N07478-001 VGA port M52136-001 Before removing the option board, follow these steps: Prepare the computer for disassembly (see Preparation for disassembly on page 22).
Page 48 Table 4-11 Heat sink description and part number Description Spare part number Heat sink N05304-001 IMPORTANT: The bond between the heat sink and the processor can be very tight. If the computer will turn on, before removing the heat sink, turn on the computer until it warms the heat sink.
Page 49: Processor
Thoroughly clean the thermal material from the surfaces of the heat sink and the system board components each time the heat sink is removed. Replacement thermal material is included with the heat sink and system board spare part kits. IMPORTANT: Tighten heat sink retaining screws in diagonally opposite pairs (as in an X) to evenly seat the heat sink on the processor to avoid damage that could require replacing the system board.
Page 50 After installing a new processor onto the system board, always update the system ROM to ensure that the latest version of the BIOS is being used on the computer. You can find the latest system BIOS on the web at: https://support.hp.com/us-en. Processor...
Page 51: Power Supply
Power supply To remove the power supply, use these procedures. Table 4-13 Power supply descriptions and part numbers Description Spare part number 240 W, 90% efficiency N05346-001 180 W, 92% efficiency N05345-001 NOTE: System board appearance can vary. Before removing the power supply, follow these steps: Prepare the computer for disassembly (see Preparation for disassembly on page 22).
Page 52: System Board
Press and hold the power supply release tab (2). Slide the power supply toward the front of the system chassis (3), and then remove the power supply (4). To install the power supply, reverse the removal procedures. System board To remove the system board, use these procedures. Table 4-14 System board descriptions and part numbers Description...
Page 53 Table 4-14 System board descriptions and part numbers (continued) Description Spare part number For use in models with a NetClone BIOS with the following processors: 14000 series, 300 N81936-601 NOTE: All system board spare part kits include replacement thermal material. System board appearance can vary.
Page 54: Wireless Antennas (Select Models Only)
Remove the five Torx15 screws that secure the system board to the system chassis. Remove the system board by lifting it straight up. To install the system board, reverse the removal procedures. NOTE: When replacing the system board, you must change the chassis serial number in the BIOS. When replacing the system board, you must reprogram the SMBIOS information about the affected computer.
Page 55 Before removing the wireless antennas, follow these steps: Prepare the computer for disassembly (see Preparation for disassembly on page 22). Remove the access panel (see Access panel on page 23). Remove the optical drive (see Optical drive on page 25). Remove the front bezel (see Front bezel on page 26).
Page 56 Disconnect the MAIN antenna cable (1) from the WLAN module. Release the MAIN antenna cable from the routing channel (2) that is built into the system chassis. Press down on the tab (1) on the transceiver cover, and then remove the cover (2) by swinging the top edge down and away from the system chassis.
Page 57: Troubleshooting Without Diagnostics
Boot the computer to the Safe Mode to see if it will boot without all of the drivers loaded. When booting the operating system, use “Last Known Configuration.” ● See the comprehensive online technical support at http://www.hp.com/support. Access HP Business Solutions at https://www.hp.com/us-en/solutions/business-solutions.html...
Page 58: Helpful Hints
● Spend time troubleshooting the problem with the service technician. ● Restore the system from the Recovery Disc Set that you created or restore the system to its original factory condition in System Software Requirement Disks (SSRD). IMPORTANT: Restoring the system will erase all data on the hard drive. Be sure to back up all data files before running the restore process.
Page 59: Cannot Access The Computer Setup (F10) Utility When Booting The Computer
sure to disconnect the power cord from the AC outlet and allow the internal system components to cool before touching. Cannot access the Computer Setup (F10) Utility when booting the computer Use this information to troubleshoot the computer. Cause Solution The Computer Setup (F10) Utility is set to Before turning on the computer, press and hold f10.
Page 60: There Is No Sound Or Sound Volume Is Too Low
In case of forgotten password, power loss, or computer malfunction, you must manually disable the Smart Cover lock. A key to unlock the Smart Cover Lock is not available from HP. Keys are typically available from a hardware store. Poor performance Use this information to troubleshoot the computer.
Page 61: System Does Not Turn On And The Lights On The Front Of The Computer Are Not Blinking
Some software applications, especially Lower the display resolution for the current application or consult games, are stressful on the graphics the documentation that came with the application for suggestions subsystem. on how to improve performance by adjusting parameters in the application.
Page 62: Solving Hard Drive Problems
Cause Solution If the computer has a voltage selector, the Select the proper AC voltage using the selector switch. voltage selector switch on the rear of the computer chassis (select products only) is not switched to the correct line voltage (115 V or 230 V).
Page 63: Nonsystem Disk/Ntldr Missing Message
Drive responds slowly immediately after Run Computer Setup and increase the POST Delay in Advanced > Boot startup. Options. Nonsystem disk/NTLDR missing message Use this information to troubleshoot the computer. Cause Solution The system is trying to start from the hard Perform Drive Protection System (DPS) testing in system ROM.
Page 64: Solving Audio Problems
Solving audio problems If the computer has audio features and you encounter audio problems, see the common causes and solutions listed in these tables. Sound cuts in and out Use this information to troubleshoot the computer. Cause Solution Processor resources are being used by other Shut down all open processor-intensive applications.
Page 65: Solving Printer Problems
Cause Solution Jack has been reconfigured in the audio In the audio driver or application software, reconfigure the jack or set the driver or application software. jack to its default value. Solving printer problems If you encounter printer problems, see the documentation that came with the printer and the common causes and solutions listed in these tables.
Page 66: Solving Keyboard And Mouse Problems
Solving keyboard and mouse problems If you encounter keyboard or mouse problems, see the documentation that came with the equipment and the common causes and solutions listed in these tables. Keyboard commands and typing are not recognized by the computer Use this information to troubleshoot the computer.
Page 67: A New Device Is Not Recognized As Part Of The System
If you install a plug and play device, Windows automatically recognizes the device and configures the computer. If you install a device that is not plug and play, you must reconfigure the computer after completing installation of the new hardware. In Windows, use the Add Hardware Wizard, and follow the instructions that appear on the screen.
Page 68: Network Driver Does Not Detect Network Controller
Network driver does not detect network controller Use this information to troubleshoot the computer. Cause Solution Network controller is disabled. Run Computer Setup and enable network controller. Enable the network controller in the operating system using Device Manager. To access Device Manager in Windows, type device manager in the taskbar search box, and then select Device Manager from the list of applications.
Page 69: Diagnostics Passes, But The Computer Does Not Communicate With The Network
The network controller is defective. Contact an authorized service provider. Diagnostics passes, but the computer does not communicate with the network Use this information to troubleshoot the computer. Cause Solution Network drivers are not loaded, or Be sure that the network drivers are loaded and that the driver driver parameters do not match current parameters match the configuration of the network controller.
Page 70: Solving Memory Problems
For those systems that support error correction code (ECC) memory, HP does not support mixing ECC and non-ECC memory. Otherwise, the computer will not boot the operating system.
Page 71: Solving Usb Flash Drive Problems
Cause Solution Too many Terminate and Stay Resident Delete any TSRs that you do not need. programs (TSRs) are installed. You have run out of memory for the Check the memory requirements for the application or add more memory application. to the computer.
Page 72: Solving Internet Access Problems
Solving internet access problems If you encounter internet access problems, consult your internet service provider (ISP), or see the common causes and solutions listed in these tables. Unable to connect to the internet Use this information to troubleshoot the computer. Cause Solution Internet Service Provider (ISP) account is not...
Page 73: Computer Will Not Start Up And The Hp Logo Does Not Appear
If you encounter software problems, see the applicable solutions listed in the following table. Computer will not start up and the HP logo does not appear Use this information to troubleshoot the computer. Cause Solution ROM issue - POST error has occurred.
Page 74: Computer Setup (F10) Utility
Computer Setup (F10) Utility This information provides details of the Computer Setup Utility. ● Change settings from the defaults or restore the settings to default values. ● View the system configuration, including settings for processor, graphics, memory, audio, storage, communications, and input devices. ●...
Page 75: Computer Setup Main
Repeatedly press when the power button light turns white to access the utility. You can also press to see a menu that allows you to access different options available at startup, including the Computer Setup utility. A choice of four headings appears in the Computer Setup Utilities menu: Main, Security, Advanced, and UEFI Drivers.
Page 76 Table 6-1 Computer Setup Main Option Description System Information Lists all information in following list if Advanced System Information is selected. Lists smaller subset if Basic System Information is selected. ● Product name ● Installed memory size ● Processor type ●...
Page 77 Description System Diagnostics If the hard drive has the HP Advanced Diagnostics installed, the application launches. If HP Advanced Diagnostics is not installed, a basic version that is built into the BIOS provides the capability to perform the following functions: ●...
Page 78 Check for Update on Next Reboot: Default is disabled. ● BIOS Source: Lets you select either HP.com or a custom URL. If Custom URL is selected, Edit Custom URL becomes active. HP recommends using a custom URL only for a managed IT environment.
Page 79: Computer Setup Security
Update BIOS Using Local Media Lets you access files on either USB storage or the hard drive. The HP BIOS Update and Recovery application included in BIOS Softpaqs at www.hp.com copies the BIOS file to the correct location on the hard drive or USB device.
Page 80 Table 6-2 Computer Setup Security Option Description Create BIOS Lets you set and enable a BIOS administrator password, which controls access to the following Administrator Password features: Setup Menu (F10) ● ● Third-Party Option ROM Management (F3) ● Update system ROM ●...
Page 81 Manual recovery is intended only for situations when you want forensic analysis before HP Sure Start recovery. When this policy is set to manual, HP Sure Start will not correct any issues that are found until the local user enters the manual recovery key sequence. This can result in a computer that cannot boot until the manual recovery key sequence is entered.
Page 82 HP firmware, while the operating system is running. – Log Event Only: HP Sure Start will log all critical security events in the HP Sure Start audio log within the HP Sure Start nonvolatile (flash) memory.
Page 83 ● SPM Current State: Displays the current state. Also lets you change the state. ● Unprovision SPM: Deprovisions SPM, which causes HP Sure Run to revert to the inactive state and return HP Sure Recover to default settings. ● HP Sure Run Current State: Displays the current state. Also lets you change the state.
Page 84 Table 6-2 Computer Setup Security (continued) Option Description Utilities Hard Drive Utilities ● Save/Restore GPT of System Hard Drive Enabling this feature saves the GUID Partition Table (GPT) of the system hard drive. If the GPT is subsequently changed, the user is prompted to choose whether to restore GPT. Default is disabled.
Page 85: Computer Setup Advanced
Computer Setup Advanced This table provides information about the Computer Setup Advanced menu. NOTE: Support for specific Computer Setup options can vary, depending on the hardware configuration. Table 6-3 Computer Setup Advanced (for advanced users) Option Heading Display Language Lets you select the language of the menus in F10 Setup and the keyboard layout. Scheduled Power-On This feature wakes the system when it is off at a specified date and time.
Page 86 Recover before Boot Failure Recovery If enabled and HP Sure Recover is launched because of a boot failure, the user is notified of the boot failure and asked to choose whether to start or cancel HP Sure Recover. This setting is displayed only if Recover after Boot Failure is selected.
Page 87 Table 6-3 Computer Setup Advanced (for advanced users) (continued) Option Heading System Options Configure storage controller for Intel Optane™ (Intel products only) Enables the Intel Optane memory module. Configure storage controller for RAID Enables RAID. Default is enabled. Limit PCIe Speed (workstation models only) Lets you restrict the maximum speed of the PCI Express devices to previous generations.
Page 88 Provides ACPI structure to enable HP common software application framework. The driver is provided in the latest HP support software that you can download from the web. NOTE: Device Manager shows an alert if this setting is enabled without the HP application driver installed. AMD DASH Lets you enable AMD Remote system management capability.
Page 89 Table 6-3 Computer Setup Advanced (for advanced users) (continued) Option Heading Built-In Device Options Embedded LAN Controller (select products only) Select to show the device in the operating system. Default is enabled. Wake On LAN Lets you either disable the Wake On LAN feature or configure where the computer boots, including the network or hard drive.
Page 90 Increase Idle Fan Speed (%) Increases the minimum fan speeds over the normal settings while still enabling normal control using the internal thermal sensors. Force enable HP Sure View Enables the HP Sure View privacy panel by changing the screen brightness. Computer Setup Advanced...
Page 91 Table 6-3 Computer Setup Advanced (for advanced users) (continued) Option Heading Port Options USB ports (varies by model) Lets you enable specific USB ports. Default is enabled. USB Legacy Port Charging Lets you enable USB charging port capability when the computer is in hibernate or shutdown mode. Default is enabled.
Page 92 Table 6-3 Computer Setup Advanced (for advanced users) (continued) Option Heading Power Management Runtime Power Management Options Allows certain operating systems to reduce processor voltage and frequency when the current software load does not require the full capabilities of the processor. Default is enabled. Extended Idle Power States Allows certain operating systems to decrease the processors power consumption when the processor is idle.
Page 93 Table 6-3 Computer Setup Advanced (for advanced users) (continued) Option Heading Remote Management Active Management Technology (AMT) Options (Intel only) Allows you to discover, repair, and protect networked computing devices. Default is enabled. USB Key Provisioning Support Enables AMT provisioning using a USB storage device. Default is disabled. USB Redirection Support USB redirection allows USB devices plugged into a client computer to be transparently redirected to the guest operating system.
Page 94 Sets the configuration for Remote HP PC Hardware Diagnostics, including the URLs used for download and upload and scheduled execution frequency. Execute Remote HP PC Hardware Diagnostics Select to immediately execute Remote HP PC Hardware Diagnostics based on the how settings are configured. Any unsaved BIOS settings will be lost. Computer Setup Advanced...
Page 95: Post Error Messages
POST error messages This section lists the error codes, error messages, and the various indicator light and audible sequences that you may encounter during Power-On Self-Test (POST) or computer restart, the probable source of the problem, and steps you can take to resolve the error condition. POST Message Disabled suppresses most system messages during POST, such as memory count and non-error text messages.
Page 96 Table 7-1 POST numeric codes and text messages Control panel message Description Recommended action 002-Option ROM Checksum Error System ROM or expansion board option Verify the correct ROM. ROM checksum. Flash the ROM if needed. If an expansion board was recently added, remove it to see if the problem remains.
Page 97 Table 7-1 POST numeric codes and text messages (continued) Control panel message Description Recommended action 00B-MEBx Module did not checksum Memory error during POST execution Reboot the computer. correctly of the Management Engine (ME) BIOS Unplug the power cord, reseat the Extensions option ROM.
Page 98 Drive Protection System test under using F2 Diagnostics when booting the computer. Apply hard drive firmware patch if applicable. (Available at http://www.hp.com/support.) Back up contents and replace hard drive. POST numeric codes and text messages...
Page 99 F2 Diagnostics when booting the computer. Apply hard drive firmware patch if applicable. (Available at http://www.hp.com/support.) Back up contents and replace hard drive. 309 – 30C: Hard Disk 3–6: SMART Hard Hard drive will soon fail. (Some hard...
Page 100 Table 7-1 POST numeric codes and text messages (continued) Control panel message Description Recommended action 402-Serial Port C Address Conflict Both external and internal serial ports Remove any serial port expansion Detected are assigned to the same resources. cards. Clear CMOS. Reconfigure card resources and/or run Computer Setup or Windows utilities.
Page 101 Table 7-1 POST numeric codes and text messages (continued) Control panel message Description Recommended action 800-Keyboard Error Keyboard failure. Reconnect keyboard with computer turned off. Check connector for bent or missing pins. Be sure that none of the keys are pressed.
Page 102: Interpreting Post Diagnostic Front Panel Lights And Audible Codes
Table 7-1 POST numeric codes and text messages (continued) Control panel message Description Recommended action 911–Graphics Module Fan Not Detected Graphics card fan is not connected or Reseat graphics card fan. might have malfunctioned. Reseat fan cable. Replace graphics card fan. 912–Incorrect CPU cooler installed for The processor cooler/heat sink does not Replace the cooler/heat sink to match...
Page 103 Table 7-2 Beep pattern error identification (continued) Number of long beeps or blinks Error category BIOS Hardware Thermal System board Patterns of blink/beep codes are determined by using the following parameters: ● 1-second pause occurs after the last major blink. ●...
Page 104 Table 7-3 Interpreting POST diagnostic front panel lights and audible codes (continued) Category Major/minor code Description System board The embedded controller cannot find valid firmware. The embedded controller has timed out waiting for the BIOS. The embedded controller has timed out waiting for BIOS to return from system board initialization.
Page 105: Password Security And Resetting Cmos
Back up the BIOS settings or save them as custom defaults in case you need them later. You can back up in Computer Setup or with the BiosConfigUtility tool available from www.hp.com. See Computer Setup (F10) Utility on page 67 for information about backing up the BIOS settings.
Page 106: Deleting A Setup Or Power-On Password
Deleting a setup or power-on password Use this procedure to delete a password. To delete the power-on or setup password, complete the following steps: Turn on or restart the computer. To delete the Setup password, go to step 2. To delete the Power-on password, go to step 3. To delete the Setup password, as soon as the computer turns on: - Press while the “Press the ESC key for Startup Menu”...
Page 107: Backing Up, Restoring, And Recovering
Backing up, restoring, and recovering You can use Windows tools or HP software to back up your information, create a restore point, reset your computer, create recovery media, or restore your computer to its factory state. Performing these standard procedures can return your computer to a working state faster.
Page 108: Restoring And Recovering Your System
Recovering using HP Recovery media You can use HP Recovery media to recover the original operating system and software programs that were installed at the factory. On select products, it can be created on a bootable USB flash drive using the HP Cloud Recovery Download Tool.
Page 109: Changing The Computer Boot Order
Restoring and recovery methods on page 101 to restore your computer before you obtain and use the HP recovery discs. Using a recent backup can return your machine to a working state sooner than using the HP recovery discs. After the system is restored, reinstalling all the operating system software released since your initial purchase can be a lengthy process.
Page 110: Statement Of Memory Volatility
No applications, features, or functionality were added to or installed on the system. Following system shutdown and removal of all power sources from an HP business computer system, personal data can remain on volatile system memory (DIMMs) for a finite period of time and also remains in nonvolatile memory.
Page 111 Select the Security menu, select Restore Security Settings to Factory Defaults, and then select Yes to restore security level defaults. The computer restarts. During the restart, press while the "Press the ESC key for Startup Menu" message is displayed at the bottom of the screen. NOTE: If the system has a BIOS administrator password, type the password at the prompt.
Page 112: Nonvolatile Memory Usage
System boot ROM (BIOS) Non-volatile memory, 128 Mbit Download the latest BIOS (16 MB) socketed, removable for your model from the HP website and follow the instructions to flash the BIOS that are on the website RTC (CMOS) RAM Volatile memory, 256 bytes...
Page 113: Questions And Answers
Table 10-1 Troubleshooting information for nonvolatile memory usage (continued) Description Volatility description Storage user data How to erase LOM EEPROM Non-volatile, 2 MB embedded in LAN controller Trusted Platform Module (TPM) Non-volatile; 51 KB ROM for Follow instructions below firmware and 38 KB system under “Clearing TPM”...
Page 114 HP has provided options in Computer Setup (BIOS) to allow you to run in legacy BIOS, if required by the operating system. Examples of this requirement would be if you upgrade or downgrade the OS.
Page 115: Using Hp Sure Start (Select Products Only)
Those select computer models ship with HP Sure Start configured and enabled. HP Sure Start is configured and already enabled so that most users can use the HP Sure Start default configuration. Advanced users can customize the default configuration.
Page 116: Using Hp Pc Hardware Diagnostics
Select the box next to the 24-digit failure ID to copy your failure code and send it to support. Accessing HP PC Hardware Diagnostics Windows After HP PC Hardware Diagnostics Windows is installed, you can access it from HP Support Assistant or the Start menu.
Page 117: Accessing Hp Pc Hardware Diagnostics Windows From The Start Menu (Select Products Only)
Complete one of the following tasks: ● Select the Search icon in the taskbar, type support in the search box, and then select the HP Support Assistant app. ● Select the question mark icon in the taskbar. Select Fixes & Diagnostics.
Page 118: Downloading Hp Hardware Diagnostics Windows By Product Name Or Number
Downloading HP PC Hardware Diagnostics UEFI to a USB flash drive on page 112. If your PC does not start in Windows, you can use HP PC Hardware Diagnostics UEFI to diagnose hardware issues. Using an HP PC Hardware Diagnostics UEFI hardware failure ID code When HP PC Hardware Diagnostics UEFI detects a failure that requires hardware replacement, a 24-digit failure ID code is generated.
Page 119: Only)
Application. Proceed with the troubleshooting tests. Downloading HP PC Hardware Diagnostics UEFI to a USB flash drive Downloading HP PC Hardware Diagnostics UEFI to a USB flash drive can be useful in some situations. ● HP PC Hardware Diagnostics UEFI is not included in the preinstallation image.
Page 120: Downloading The Latest Hp Pc Hardware Diagnostics Uefi Version
Find out more. Downloading Remote HP PC Hardware Diagnostics UEFI Remote HP PC Hardware Diagnostics UEFI is also available as a SoftPaq that you can download to a server. Downloading the latest Remote HP PC Hardware Diagnostics UEFI version You can download the latest Remote HP PC Hardware Diagnostics UEFI version to a USB flash drive.
Page 121: Downloading Remote Hp Pc Hardware Diagnostics Uefi By Product Name Or Number
Set the location for downloading the diagnostic tools. This feature provides access to the tools from the HP website or from a server that has been preconfigured for use. Your computer does not require the traditional local storage (such as a hard drive or USB flash drive) to run remote diagnostics.
Page 122: Power Cord Set Requirements
Power cord set requirements The power supplies on some computers have external power switches. The voltage select switch feature on the computer permits it to operate from any line voltage of 100 V AC to 120 V AC or 220 V AC to 240 V AC. Power supplies on those computers that do not have external power switches are equipped with internal switches that sense the incoming voltage and automatically switch to the proper voltage.
Page 123: Country-Specific Requirements
Country-specific requirements This information provides additional requirements specific to a country. Table 12-1 Power cord country-specific requirements Country Accrediting Agency Country Accrediting Agency Australia (1) EANSW Italy (1) Austria (1) Japan (3) METI Belgium (1) CEBC Norway (1) NEMKO Canada (2) Sweden (1) SEMKO Denmark (1)
Page 124: Specifications
Specifications This section provides specifications for your computer. Table 13-1 Specifications Metric U.S. Dimensions Height 95 mm 3.7 in Width 270 mm 10.6 in Depth (front to back) 308 mm 11.9 in Approximate weight (standard configuration) 3.9 kg 8.6 lb Temperature range Operating 10°C to 35°C...
Page 125 Table 13-1 Specifications (continued) Metric U.S. Standard efficiency 240 W, 92% efficient 180 W, 90% efficient This system uses an active power factor-corrected power supply. This allows the system to pass the CE mark requirements for use in the countries of the European Union. The active power factor-corrected power supply also has the added benefit of not requiring an input-voltage range select switch.
Page 126: Index
95 replacement 40 audio problems 57 helpful hints 51 deleting a Power-On HP PC Hardware Diagnostics UEFI password 99 downloading 112 deleting a Setup password 99 failure ID code 111 backup, creating 100 HP Hotkey Support...
Page 127 101 solid-state drive numeric error codes 88 USB flash drive 101 illustrated 4, 8 recovery media 100 removal and replacement 32 creating using HP Cloud speaker Recovery Download illustrated 4 operating guidelines 12, 15 Tool 100 removal and replacement 29...
Page 128 using Computer Setup Utilities 67 ventilation, proper 12, 15 Windows backup 100 recovery media 100 system restore point 100 Windows tools, using 100 wireless antenna illustrated 4 removal and replacement 47 WLAN module illustrated 4 removal and replacement 30 WLAN module antenna illustrated 4 removal and replacement 47 Index...

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