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HP ProDesk 4 SFF G1i Maintenance And Service Manual
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HP ProDesk 4 SFF G1i Maintenance And Service Manual

HP ProDesk 4 SFF G1i Maintenance And Service Manual

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Maintenance and Service Guide
HP ProDesk 4 SFF G1i Desktop AI PC
SUMMARY
This guide provides information about spare parts, removal and replacement of parts, security, backing up, and
more.

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Summary of Contents for HP ProDesk 4 SFF G1i

  • Page 1 Maintenance and Service Guide HP ProDesk 4 SFF G1i Desktop AI PC SUMMARY This guide provides information about spare parts, removal and replacement of parts, security, backing up, and more.

  • Page 2: Legal Information

    HP End Not all features are available in all used by HP Inc. under license. Intel, Core, User License Agreement (EULA).

  • Page 3: Table Of Contents

    Table of contents 1 Computer features.............................................. 1 Standard configuration features ....................................... 1 Front panel components .......................................... 1 Rear panel components .......................................... 2 Serial number location ..........................................4 Changing from desktop to tower orientation................................4 2 Illustrated parts catalog..........................................6 Computer major components......................................6 Miscellaneous parts...........................................
  • Page 4 Memory modules (DIMMs)......................................24 5 Removal and replacement procedures for authorized service provider parts................. 28 Component replacement procedures ..................................28 Front bezel filter ..........................................28 Access panel ............................................. 29 Graphics card............................................30 WLAN module............................................. 31 Optical drive ............................................32 Front bezel ............................................34 Bezel blank............................................
  • Page 5 Unable to connect to the internet..................................68 Cannot automatically launch internet programs............................69 Solving software problems.........................................69 Computer will not start up and the HP logo does not appear......................69 “Illegal Operation has Occurred” error message is displayed......................69 7 Computer Setup (F10) Utility........................................71 Using Computer Setup (F10) Utilities .....................................71...
  • Page 6 10 Backing up, restoring, and recovering..................................103 Backing up information and creating recovery media..........................103 Using Windows tools for backing up................................103 Using the HP Cloud Recovery Download Tool to create a recovery USB flash drive (select products only).................................................103 Restoring and recovering your system..................................103 Creating a system restore ....................................104...
  • Page 7 Downloading Remote HP PC Hardware Diagnostics UEFI by product name or number........ 111 Customizing Remote HP PC Hardware Diagnostics UEFI settings.................... 111 12 Statement of memory volatility......................................112 Current BIOS steps ..........................................112 Nonvolatile memory usage ....................................... 114 Questions and answers ........................................115 Using HP Sure Start (select products only)................................116...

  • Page 8: Computer Features

    To identify a typical computer configuration, read this section. Features vary depending on the model. For support assistance and to learn more about the hardware and software installed on your computer model, run the HP Support Assistant utility. NOTE: You can use this computer model in a tower orientation or a desktop orientation.

  • Page 9: Rear Panel Components

    Front panel components Slim optical drive Audio-out (headphone)/Audio-in (microphone) combo jack* Optical drive eject button Power button** USB Type-C® 10 Gbps port with HP Sleep Hard drive activity light and Charge USB 10 Gbps ports (3) NOTE: Use a standard USB Type-A...
  • Page 10 HDMI port NOTE: Your model might have additional ports available from HP. When a graphics card is installed in one of the system board slots, you can use the video connectors on the graphics card or the integrated graphics on the system board. The specific graphics card installed and software configuration determine the behavior.

  • Page 11: Serial Number Location

    You can use the computer in a tower orientation with an optional tower stand that you can purchase from HP. NOTE: To stabilize the computer in a tower orientation, HP recommends the use of the optional tower stand. Remove or disengage any security devices that prohibit opening the computer.
  • Page 12 Position the computer so that its right side faces up, and place the computer in the optional stand. Reconnect the power cord and any external devices, and then turn on the computer. NOTE: Be sure that at least 10.2 centimeters (4 inches) of space on all sides of the computer remains clear and free of obstructions.

  • Page 13: Illustrated Parts Catalog

    Use this information to determine the spare parts that are available for the computer. NOTE: HP continually improves and changes product parts. For complete and current information about supported parts for your computer, go to https://partsurfer.hp.com/, select your country or region, and then follow the on-screen instructions. Computer major components To identify the computer major components, use this illustration and table.
  • Page 14 Table 2-1 Computer major components and their descriptions (continued) Item Description Spare part number Intel® Core® Ultra 7 Processor 265 P25099-003 Intel Core Ultra 5 Processor 245 P29916-003 Intel Core Ultra 5 Processor 235 P25098-003 Intel Core Ultra 5 Processor 225 P25097-003 Intel Core Ultra 3 Processor 205 P38440-003...
  • Page 15 Table 2-1 Computer major components and their descriptions (continued) Item Description Spare part number 512 GB, nM N77392-001 512 GB, self-encrypting drive (SED) M52031-001 256 GB, self-encrypting drive (SED) N35225-001 256 GB, nM N77391-001 (12) Hard drive (3.5 in) 2 TB, 7200 rpm L89703-001 1 TB, 7200 rpm L89701-001...

  • Page 16: Miscellaneous Parts

    DisplayPort-to-VGA cable 632484-001 HDMI-to-HDMI 1.4/2.0, 1.8 m (6 ft) cable 936296-001 Mouse HP 125 wired P10666-001 HP 125 antimicrobial, wired P10668-001 HP 128 laser, wired P10669-001 HP USB P10675-001 Keyboard (country codes are listed following this table) USB, slim, smart card...
  • Page 17 Table 2-2 Miscellaneous parts and their descriptions (continued) Description Spare part number HP 125 antimicrobial, wired (the People's Republic of China) P10667-AA1 HP Halley, USB P10674-xx1 HP 725, wireless keyboard + mouse P33679-xx1 Power cord (C13, 1.83 m [6 ft])
  • Page 18 Table 2-3 Spare part country codes (continued) For use in country or Spare part For use in country or Spare part For use in country or Spare part region number region number region number Bulgaria -261 Israel -BB1 Spain -071 Chile -161 Italy...

  • Page 19: Routine Care, Drive Guidelines, And Disassembly Preparation

    Routine care, drive guidelines, and disassembly preparation This information provides general service information for the computer. Adherence to the procedures and precautions is essential for proper service. IMPORTANT: When the computer is plugged into an AC power source, DC voltage is always applied to the system board.

  • Page 20: Preventing Electrostatic Damage To Equipment

    Table 3-1 Static electricity occurrence based on activity and humidity (continued) Relative humidity Relative humidity Relative humidity Walking across carpet 7,500 V 15,000 V 35,000 V Walking across vinyl floor 3,000 V 5,000 V 12,000 V Motions of bench worker 400 V 800 V 6,000 V...

  • Page 21: Grounding The Work Area

    ● Use field service tools, such as cutters, screwdrivers, and vacuums, that are conductive. Recommended materials and equipment HP recommends these materials and equipment to prevent static electricity. ● Antistatic tape ● Antistatic smocks, aprons, or sleeve protectors ●...

  • Page 22: Operating Guidelines

    ● Opaque shielding bags ● Transparent metallized shielding bags ● Transparent shielding tubes Operating guidelines This information details how to prevent overheating and to help prolong the life of the computer. ● Keep the computer away from excessive moisture, direct sunlight, and extremes of heat and cold. ●...

  • Page 23: Removing Dirt And Debris From Your Computer

    Keep liquids away from the product. Avoid getting moisture in any openings. If liquid makes its way inside your HP product, it can cause damage to the product. Do not spray liquids directly on the product. Do not use aerosol sprays, solvents, abrasives, or cleaners containing hydrogen peroxide or bleach that might damage the finish.

  • Page 24: Cleaning The Computer Case

    Keep liquids away from the product. Avoid getting moisture in any openings. If liquid makes its way inside your HP product, it can cause damage to the product. Do not spray liquids directly on the product. Do not use aerosol sprays, solvents, abrasives, or cleaners containing hydrogen peroxide or bleach that might damage the finish.

  • Page 25: Cleaning The Monitor

    To clean the tops of the keys or the keyboard body, follow the procedures described in Cleaning the computer case on page When cleaning debris from under the keys, review all rules in General cleaning safety precautions on page 15 before following these procedures.

  • Page 26: Screws

    The screws used in the computer are not interchangeable. They could have standard or metric threads and might be of different lengths. If you use an incorrect screw during the reassembly process, it can damage the unit. HP strongly recommends that you keep all screws that you remove during disassembly with the removed part and then return them to their proper locations.

  • Page 27: Lithium Coin Cell Battery

    Data transfer rate 6.0 Gbps Always use an HP-approved SATA 6.0 Gbps cable because it is fully backwards compatible with the SATA 1.5 Gbps drives. Current HP desktop products ship with SATA 6.0 Gbps hard drives. SATA data cables are susceptible to damage if overflexed. Never crease a SATA data cable and never bend it tighter than a 30 mm (1.

  • Page 28: Cable Management

    Cable management Always follow good cable management practices when working inside the computer. ● Keep cables away from major heat sources like the heat sink. ● Keep cables clear of sliding or moveable parts to prevent them from being cut or crimped when the parts are moved.

  • Page 29: Removal And Replacement Procedures For Customer Self-Repair Parts

    NOTE: HP continually improves and changes product parts. For complete and current information about supported parts for your computer, go to https://partsurfer.hp.com/, select your country or region, and then follow the on-screen instructions. Make special note of each screw size and location during removal and replacement.

  • Page 30: Battery

    Do not disassemble, crush, puncture, short external contacts, or dispose of in fire or water. ● Replace the battery only with the HP spare part that is designated for this product. IMPORTANT: Before replacing the battery, back up the computer CMOS settings. When the battery is removed or replaced, the CMOS settings are cleared.

  • Page 31: Memory Modules (Dimms)

    To release the battery from its holder, squeeze the metal clamp (1) that extends above one edge of the battery. When the battery (2) pops up, lift it out. With the positive side up, insert the battery (1) onto the battery socket at an angle, and then press the battery (2) down until it locks into place.

  • Page 32: Necc N77572-001

    Table 4-1 Memory module descriptions and part numbers Description Spare part number 32 GB, NECC N77572-001 32 GB, NMIC P13754-001 16 GB, NECC N77570-001 8 GB, NECC N77571-001 The memory sockets on the system board are populated with at least one preinstalled memory module. To achieve the maximum memory support, you can populate the system board with up to 64 GB of memory configured in a high-performing dual-channel mode.
  • Page 33 When handling a memory module, be careful not to touch any of the contacts. Doing so can damage the module. Before replacing the memory modules, follow these steps: Prepare the computer for disassembly (see Preparation for disassembly on page 22). Remove the access panel (see Access panel on page 29).
  • Page 34 To install a memory module, open both latches (1) of the memory module socket, and insert the memory module (2) into the socket. Press the module down into the socket so that the module is fully inserted and properly seated. Be sure that the latches (3) are in the closed position. NOTE: A memory module can be installed in only one way.

  • Page 35: Removal And Replacement Procedures For Authorized Service Provider Parts

    NOTE: HP continually improves and changes product parts. For complete and current information about supported parts for your computer, go to https://partsurfer.hp.com/, select your country or region, and then follow the on-screen instructions. Make special note of each screw size and location during removal and replacement.

  • Page 36: Access Panel

    ■ While pressing the optical drive (1), pull the filter (2) off the bezel. To install the filter, reverse the removal procedure. Access panel To remove the access panel, use these procedures. Before removing the access panel, follow these steps: ■...

  • Page 37: Graphics Card

    Graphics card The computer has one PCI Express ×16 expansion socket, and one PCI Express ×16 (wired at ×4) expansion socket. Table 5-2 Graphics card descriptions and part numbers Description Spare part number AMD Radeon RX 6300 N39834-001 NVIDIA RTX A1000 N91236-002 NVIDIA RTX A400 N91237-002...

  • Page 38: Wlan Module

    Store a removed card in antistatic packaging. If you are not installing a new graphics card, install an expansion slot cover to close the open slot. CAUTION: After removing an installed graphics card, you must replace it with a new card or expansion slot cover to properly cool internal components during operation.

  • Page 39: Optical Drive

    Remove the screw (1) that secures the module to the computer. Remove the plastic shield (2) that covers the antennas. Disconnect the antenna cables (3) from the module. Pull the module (4) out of the socket. NOTE: The WLAN antenna cable labeled 1/MAIN connects to the WLAN module Main terminal. The WLAN antenna cable labeled 2/AUX connects to the WLAN module Aux terminal.
  • Page 40 Table 5-4 Optical drive descriptions and part numbers Description Spare part number DVD-ROM 932497-001 DVD-RW M75172-001 Optical drive latch M52203-001 Optical drive bezel P24512-001 Optical drive blank (for use in models without an optical drive) P24511-001 Before removing the optical drive, follow these steps: Prepare the computer for disassembly (see Preparation for disassembly on page 22).

  • Page 41: Front Bezel

    Install the release latch onto the drive. Align the small pin on the release latch with the small hole on the side of the drive and press the latch firmly onto the drive. Connect the power cable and data cable to the rear of the drive, and then connect the opposite end of the data cable to one of the SATA connectors labeled SATA1 or SATA2 on the system board.

  • Page 42: Bezel Blank

    Rotate the top of the bezel (2) downward, and then pull the bezel (3) off the front of the computer. To install the front bezel, reverse the removal procedure. Bezel blank To remove a bezel blank, use these procedures. On some models, bezel blanks might be covering the optical drive bays. You must remove the bezel blank before installing an optical drive.

  • Page 43: Hard Drive

    ■ Press the release tab (1) on both sides of the inside of the blank, and then pull the blank (2) off the front of the bezel. Hard drive To remove the hard drive, use these procedures. Table 5-6 Hard drive descriptions and part numbers Description Spare part number 2 TB, 7200 rpm...

  • Page 44: Solid-State Drive

    Remove the four Torx screws (1) that secure the hard drive to the cage, and then remove the drive (2) from the cage. To install the hard drive, reverse these procedures. Solid-state drive To remove the solid-state drive (SSD), use these procedures. Table 5-7 SSD descriptions and part numbers Description...

  • Page 45: Speaker

    If the SSD you are removing is under the drive cage, remove the drive cage (see Hard drive on page 36). Remove the SSD: Remove the Phillips M2.0 × 2.5 screw (1) that secures the drive to the computer. Pull the drive (2) away from the socket to remove it. To install the SSD, reverse the removal procedure.

  • Page 46: Power Supply

    Pull the right side rubber post (4) away from the speaker, and then release the right side of the speaker (5). NOTE: System component appearance might vary. To install the speaker, reverse the removal procedures. Power supply To remove the power supply, use these procedures. Table 5-9 Power supply descriptions and part numbers Description...
  • Page 47 ● PWRCMD (2) ● PWR (3) Remove the power supply cables from the clips built into the side (4) and bottom (5) of the chassis. NOTE: System component appearance might vary. Remove the three Torx screws (1) that connect the power supply to the rear of the chassis. Press the release lever (2) at the front of the power supply, slide the power supply (3) toward the front of the computer, and then lift the power supply (4) out of the computer.

  • Page 48: Fan With Duct And Heat Sink

    Fan with duct and heat sink To remove the fan with duct and heat sink, use these procedures. Table 5-10 Fan with duct and heat sink description and part number Description Spare part number Fan with duct and heat sink P29840-001 Before removing the fan with duct and heat sink, follow these steps: Prepare the computer for disassembly (see...

  • Page 49: Serial Port

    Before removing the hood sensor, follow these steps: Prepare the computer for disassembly (see Preparation for disassembly on page 22). Remove the access panel (see Access panel on page 29). Remove the fan with fan with duct and heat sink (see Fan with duct and heat sink on page 41).

  • Page 50: Processor

    Pull the serial port (3) into the computer to remove it. To install the serial port, reverse the removal procedure. Processor To remove the processor, use these procedures. Table 5-13 Processor descriptions and part numbers Description Spare part number Intel Core Ultra 7 Processor 265 P25099-003 Intel Core Ultra 5 Processor 245 P29916-003...

  • Page 51: Wireless Antennas And Cables

    Carefully lift the processor (4) from the socket. IMPORTANT: Do not handle the pins in the processor socket. These pins are fragile, and handling them could cause irreparable damage. If pins are damaged, you might have to replace the system board.

  • Page 52: Prepare The Computer For Disassembly (See Preparation For Disassembly

    Table 5-14 Wireless antennas and cables description and part number Description Spare part number Wireless antennas and cables P30532-001 Before removing the wireless antennas and cables, follow these steps: Prepare the computer for disassembly (see Preparation for disassembly on page 22).

  • Page 53: Option Board

    Option board To remove the option board, use these procedures. Table 5-15 Option board descriptions and part numbers Description Spare part number USB-to-serial N07478-001 USB-C P27710-001 DisplayPort 2. 1 P27712-001 HDMI 2. 1 P27713-001 P27714-001 2× USB A P37127-001 Before removing the option board, follow these steps: Prepare the computer for disassembly (see Preparation for disassembly on page 22).

  • Page 54: System Board

    Lift to disengage the board (2) from the system board connector and remove the option board from the computer. To install the option board, reverse the removal procedure. System board To remove the system board, use these procedures. Table 5-16 System board descriptions and part numbers Description Spare part number...

  • Page 55: Processor

    ● Graphics card (see Graphics card on page ● WLAN module (see WLAN module on page ● Solid-state drive (see Solid-state drive on page ● Processor (see Processor on page ● Option board (see Option board on page Remove the system board: Position the computer with the front toward you.
  • Page 56 To install the system board, reverse the removal procedures. Use the following illustration and table to determine system board component locations. Table 5-17 System board components Item Component Item Component Power supply (11) WLAN module Processor (12) Solid-state drive 2 Processor fan (13) Power supply...
  • Page 57 Table 5-17 System board components (continued) Item Component Item Component Drive power (18) Solid-state drive 1 SATA drive connectors (19) Hood sensor (10) Speaker When installing the system board, be sure the first screws you install are in the top right (1) and top left (2) corners of the system board.

  • Page 58: Troubleshooting Without Diagnostics

    Boot the computer to the Safe Mode to see if it will boot without all of the drivers loaded. When booting the operating system, use “Last Known Configuration.” ● See the comprehensive online technical support at http://www.hp.com/support. Access HP Business Solutions at https://www.hp.com/us-en/solutions/business-solutions.html...

  • Page 59: Helpful Hints

    Modern Standby is a low-power sleep mode designed to keep a device connected to the network and allow background tasks to run even while in sleep mode. However, some older devices or drivers might not fully support Modern Standby, leading to excessive power consumption, louder fan noise during standby, or system crashes and blue screens.

  • Page 60: Cannot Access The Computer Setup (F10) Utility When Booting The Computer

    Cannot access the Computer Setup (F10) Utility when booting the computer Use this information to troubleshoot the computer. Cause Solution The Computer Setup (F10) Utility is set to Complete one of these tasks: Fast Boot, causing the F10 access screen to - Before turning on the computer, press and hold f10.

  • Page 61: Cannot Remove Computer Cover Or Access Panel

    In case of forgotten password, power loss, or computer malfunction, you must manually disable the Smart Cover lock. A key to unlock the Smart Cover Lock is not available from HP. Keys are typically available from a hardware store. Poor performance Use this information to troubleshoot the computer.

  • Page 62: Computer Turns Off With Four Red Blinks And Two White Blinks

    Some software applications, especially Lower the display resolution for the current application or consult games, are stressful on the graphics the documentation that came with the application for suggestions subsystem. on how to improve performance by adjusting parameters in the application.

  • Page 63: Solving Power Problems

    Cause Solution System unable to power on. Press and hold the power button for fewer than 4 s. If the hard drive light turns white: If the computer has a voltage selector, check that the voltage selector located on the rear of the power supply is set to the appropriate voltage.

  • Page 64: Four Red Blinks Then Four Beeps

    Cause Solution Processor thermal protection has been Be sure that the computer air vents are not blocked and the activated. A fan might be blocked or not processor cooling fan is running. turning, or the heat sink is not properly Open the access panel, press the power button, and see if the attached to the processor.

  • Page 65: Drive Not Found (Identified)

    Cause Solution Either the directory structure is bad or there is In Windows, type file in the taskbar search box, and then select File a problem with a file. Explorer from the list of applications. In the left column, expand This PC, right-click a drive, select Properties, and then select the Tools tab.

  • Page 66: Computer Seems To Be Locked Up

    Cause Solution The device is attached to a SATA port that has Check SATA cable connections. been hidden in Computer Setup. Run the Computer Setup utility, and be sure that Device Available is selected for the device's SATA port in Advanced > Port Options. Boot order is not correct.

  • Page 67: Computer Appears To Be Locked Up While Recording Audio

    Computer is in the Sleep state. Press the power button to resume from the Sleep state. IMPORTANT: When attempting to resume from the Sleep state, do not hold down the power button for more than 4 seconds. Otherwise, the computer will shut down, and you will lose any unsaved data. Internal speaker is disabled in Computer Enable the internal speaker in Computer Setup.

  • Page 68: Printer Will Not Turn On

    If you are on a network, you might not have Make the proper network connections to the printer. made the connection to the printer. Printer might have failed. Run printer self-test. The printer might be out of paper. Check the paper tray, and refill it if it is empty. Printer will not turn on Use this information to troubleshoot the computer.

  • Page 69: Mouse Does Not Respond To Movement Or Is Too Slow

    Computer is in the Sleep state. Press the power button to resume from the Sleep state. IMPORTANT: When attempting to resume from the Sleep date, do not hold down the power button for more than 4 seconds. Otherwise, the computer will shut down, and you will lose any unsaved data. Mouse does not respond to movement or is too slow Use this information to troubleshoot the computer.

  • Page 70: A New Device Is Not Recognized As Part Of The System

    A new device is not recognized as part of the system Use this information to troubleshoot the computer. Cause Solution Cables of new external device are loose or Be sure that all cables are properly and securely connected and that pins power cables are unplugged.

  • Page 71: Solving Network Problems

    NOTE: DIMM1 or XMM1 must always be installed. DIMM1 must be installed before DIMM3. Replace third-party memory with HP memory. Replace the system board. Solving network problems Some common causes and solutions for network problems are listed in these tables. The guidelines do not discuss the process of debugging the network cabling.

  • Page 72: Diagnostics Reports A Failure

    Network controller is disabled. Run Computer Setup and enable network controller. Enable the network controller in the operating system using Device Manager. To access Device Manager in Windows, type device manager in the taskbar search box, and then select Device Manager from the list of applications.

  • Page 73: Cannot Connect To Network Server When Attempting Remote System Installation

    For those systems that support error correction code (ECC) memory, HP does not support mixing ECC and non-ECC memory. Otherwise, the computer will not boot the operating system.

  • Page 74: Out Of Memory Error

    Memory is installed incorrectly or is bad. Reseat DIMMs. Turn on the system. Replace DIMMs one at a time to isolate the faulty module. Replace third-party memory with HP memory. Replace the system board. Solving USB flash drive problems If you encounter USB flash drive problems, common causes and solutions are listed in these tables.

  • Page 75: Usb Flash Drive Not Found (Identified)

    Cause Solution The drive letter after the last physical drive is Change the default drive letter for the flash drive in Windows. not available. USB flash drive not found (identified) Use this information to troubleshoot the computer. Cause Solution The device is attached to a USB port that has Run the Computer Setup utility and enable the USB ports in Advanced >...

  • Page 76: Cannot Automatically Launch Internet Programs

    If you encounter software problems, see the applicable solutions listed in the following table. Computer will not start up and the HP logo does not appear Use this information to troubleshoot the computer. Cause Solution ROM issue - POST error has occurred.
  • Page 77 Cause Solution Software being used is not Microsoft-certified Verify that the software is certified by Microsoft for your version of for your version of Windows. Windows (see program packaging for this information). Configuration files are corrupt. If possible, save all data, close all programs, and restart the computer. Chapter 6 Troubleshooting without diagnostics...

  • Page 78: Computer Setup (F10) Utility

    Computer Setup (F10) Utility This information provides details of the Computer Setup Utility. ● Change settings from the defaults or restore the settings to default values. ● View the system configuration, including settings for processor, graphics, memory, audio, storage, communications, and input devices. ●...

  • Page 79: Computer Setup Main

    A choice of four headings appears in the Computer Setup Utilities menu: Main, Security, Advanced, and UEFI Drivers. NOTE: If you do not press at the appropriate time, you must restart the computer and again repeatedly press when the power button light turns white to access the utility. NOTE: Selecting UEFI Drivers restarts the computer into the third-party option ROM management application.
  • Page 80 Table 7-1 Computer Setup Main Option Description System Information Lists all information in following list if Advanced System Information is selected. Lists smaller subset if Basic System Information is selected. ● Product name ● Installed memory size ● Processor type ●...
  • Page 81 Description System Diagnostics If the hard drive has the HP Advanced Diagnostics installed, the application launches. If HP Advanced Diagnostics is not installed, a basic version that is built into the BIOS provides the capability to perform the following functions: ●...
  • Page 82 Check for Update on Next Reboot: Default is disabled. ● BIOS Source: Lets you select either HP.com or a custom URL. If Custom URL is selected, Edit Custom URL becomes active. HP recommends using a custom URL only for a managed IT environment.

  • Page 83: Computer Setup Security

    Update BIOS Using Local Media Lets you access files on either USB storage or the hard drive. The HP BIOS Update and Recovery application included in BIOS Softpaqs at www.hp.com copies the BIOS file to the correct location on the hard drive or USB device.
  • Page 84 Table 7-2 Computer Setup Security Option Description Create BIOS Lets you set and enable a BIOS administrator password, which controls access to the following Administrator Password features: Setup Menu (F10) ● ● Third-Party Option ROM Management (F3) ● Update system ROM ●...
  • Page 85 Manual recovery is intended only for situations when you want forensic analysis before HP Sure Start recovery. When this policy is set to manual, HP Sure Start will not correct any issues that are found until the local user enters the manual recovery key sequence. This can result in a computer that cannot start until the manual recovery key sequence is entered.
  • Page 86 HP firmware, while the operating system is running. – Log Event Only: HP Sure Start will log all critical security events in the HP Sure Start audio log within the HP Sure Start nonvolatile (flash) memory.
  • Page 87 ● SPM Current State: Displays the current state. Also lets you change the state. ● Unprovision SPM: Deprovisions SPM, which causes HP Sure Run to revert to the inactive state and return HP Sure Recover to default settings. ● HP Sure Run Current State: Displays the current state. Also lets you change the state.
  • Page 88 Table 7-2 Computer Setup Security (continued) Option Description Utilities Hard Drive Utilities ● Save/Restore GPT of System Hard Drive Enabling this feature saves the GUID Partition Table (GPT) of the system hard drive. If the GPT is subsequently changed, the user is prompted to choose whether to restore GPT. Default is disabled.

  • Page 89: Computer Setup Advanced

    Computer Setup Advanced This table provides information about the Computer Setup Advanced menu. NOTE: Support for specific Computer Setup options can vary, depending on the hardware configuration. Table 7-3 Computer Setup Advanced (for advanced users) Option Heading Display Language Lets you select the language of the menus in F10 Setup and the keyboard layout. Scheduled Power-On This feature wakes the system when it is off at a specified date and time.
  • Page 90 Recover before Boot Failure Recovery If enabled and HP Sure Recover is launched because of a boot failure, the user is notified of the boot failure and asked to choose whether to start or cancel HP Sure Recover. This setting is displayed only if Recover after Boot Failure is selected.
  • Page 91 Table 7-3 Computer Setup Advanced (for advanced users) (continued) Option Heading System Options Configure storage controller for RAID Enables RAID. Default is disabled. Limit PCIe Speed (workstation models only) Lets you restrict the maximum speed of the PCI Express devices to previous generations. The following settings are possible: ●...
  • Page 92 Provides ACPI structure to enable HP common software application framework. The driver is provided in the latest HP support software that you can download from the web. NOTE: Device Manager shows an alert if this setting is enabled without the HP application driver installed. AMD DASH Lets you enable AMD Remote system management capability.
  • Page 93 Table 7-3 Computer Setup Advanced (for advanced users) (continued) Option Heading Built-In Device Options Embedded LAN Controller (select products only) Select to show the device in the operating system. Default is enabled. Wake On LAN Lets you either disable the Wake On LAN feature or configure where the computer boots, including the network or hard drive.
  • Page 94 Increase Idle Fan Speed (%) Increases the minimum fan speeds over the normal settings while still enabling normal control using the internal thermal sensors. Force enable HP Sure View Enables the HP Sure View privacy panel by changing the screen brightness. Computer Setup Advanced...
  • Page 95 Table 7-3 Computer Setup Advanced (for advanced users) (continued) Option Heading Port Options USB ports (varies by model) Lets you enable specific USB ports. Default is enabled. USB Legacy Port Charging Lets you enable USB charging port capability when the computer is in hibernate or shutdown mode. Default is enabled.
  • Page 96 Table 7-3 Computer Setup Advanced (for advanced users) (continued) Option Heading Power Management Runtime Power Management Options Allows certain operating systems to reduce processor voltage and frequency when the current software load does not require the full capabilities of the processor. Default is enabled. Extended Idle Power States Allows certain operating systems to decrease the processors power consumption when the processor is idle.
  • Page 97 Table 7-3 Computer Setup Advanced (for advanced users) (continued) Option Heading Remote Management Active Management Technology (AMT) Options (Intel only) Allows you to discover, repair, and protect networked computing devices. Default is enabled. USB Key Provisioning Support Enables AMT provisioning using a USB storage device. Default is disabled. USB Redirection Support USB redirection allows USB devices plugged into a client computer to be transparently redirected to the guest operating system.
  • Page 98 Sets the configuration for Remote HP PC Hardware Diagnostics, including the URLs used for download and upload and scheduled execution frequency. Execute Remote HP PC Hardware Diagnostics Select to immediately execute Remote HP PC Hardware Diagnostics based on the how settings are configured. Any unsaved BIOS settings will be lost. Computer Setup Advanced...

  • Page 99: Post Error Messages

    POST error messages This section lists the error codes, error messages, and the various indicator light and audible sequences that you might encounter during Power-On Self-Test (POST) or computer restart, the probable source of the problem, and steps you can take to resolve the error condition. POST Message Disabled suppresses most system messages during POST, such as memory count and non-error text messages.
  • Page 100 Table 8-1 POST numeric codes and text messages (continued) Control panel message Description Recommended action 005-Real-Time Clock Power Loss Invalid time or date in configuration Reset the date and time under Control memory. RTC (real-time clock) battery Panel (you can also use Computer might need to be replaced.
  • Page 101 Table 8-1 POST numeric codes and text messages (continued) Control panel message Description Recommended action 00D-Setup Error during MEBx Execution MEBx selection or exit resulted in a setup Reboot the computer. failure. Unplug the power cord, reseat the memory modules, and reboot the computer.
  • Page 102 F2 Diagnostics when booting the computer. Apply hard drive firmware patch if applicable. The patch is available at http://www.hp.com/support. Back up contents and replace hard drive. 302-Hard Disk 2: SMART Hard Drive Hard drive will soon fail. Some hard...
  • Page 103 Table 8-1 POST numeric codes and text messages (continued) Control panel message Description Recommended action 3F1–Hard Disk 1 Error Hard disk 1 error. Check cables and replace if necessary. Clear CMOS. Replace the hard disk drive. 3F2–Hard Disk 2 Error Hard disk 2 error.
  • Page 104 Table 8-1 POST numeric codes and text messages (continued) Control panel message Description Recommended action 43B-More Than One USB type-C Cards More than one USB Type-C card is Remove USB Type-C card so that only Are Installed installed. one is installed. 500-BIOS Recovery A system BIOS recovery has occurred.

  • Page 105: Interpreting Post Diagnostic Front Panel Lights And Audible Codes

    Table 8-1 POST numeric codes and text messages (continued) Control panel message Description Recommended action 90B-Fan Failure The system has detected that a cooling Reseat fan. fan is not operating correctly. Reseat fan cable. Replace fan. 90D-System Temperature Thermal shutdown occurred. The system Be sure system has proper airflow.
  • Page 106 ● Memory failure ● Graphics failure ● System board failure ● BIOS authentication failure If an error is detected, specific patterns of long and short blinks, accompanied by long and short beeps (where applicable) are used to identify the error. These patterns make up a two-part code: ●...
  • Page 107 Table 8-3 Interpreting POST diagnostic front panel lights and audible codes (continued) Category Major/minor code Description Hardware The embedded controller has timed out waiting for BIOS to return from memory initialization. The embedded controller has timed out waiting for BIOS to return from graphics initialization.

  • Page 108: Password Security And Resetting Cmos

    Back up the BIOS settings or save them as custom defaults in case you need them later. You can back up in Computer Setup or with the BiosConfigUtility tool available from www.hp.com. See Computer Setup (F10) Utility on page 71 for information about backing up the BIOS settings.

  • Page 109: Clearing Cmos

    Turn on or restart the computer. ● To delete the Setup password, go to step 2. ● To delete the Power-on password, go to step 3. To delete the Setup password, as soon as the computer turns on: ● Press while the “Press the ESC key for Startup Menu”...

  • Page 110: Backing Up, Restoring, And Recovering

    HP USB flash drive. Using a recent backup can return your machine to a working state sooner than using the HP USB flash drive. After the system is restored, reinstalling all the operating system software released since your initial purchase can be a lengthy process.

  • Page 111: Creating A System Restore

    HP USB flash drive. Using a recent backup can return your machine to a working state sooner than using the HP USB flash drive. After the system is restored, reinstalling all the operating system software released since your initial purchase can be a lengthy process.

  • Page 112: Changing The Computer Boot Order

    Changing the computer boot order If your computer does not restart using the HP Recovery USB flash drive, you can change the computer boot order, which is the order of devices listed in BIOS for startup information. IMPORTANT: For a tablet with a detachable keyboard, connect the tablet to the keyboard base before beginning these steps.

  • Page 113: Using Hp Pc Hardware Diagnostics

    After HP PC Hardware Diagnostics Windows is installed, follow these steps to access it from HP Support Assistant: Complete one of the following tasks: ● Select the Search icon in the taskbar, type support in the search box, and then select the HP Support Assistant app. ● Select the question mark icon in the taskbar.

  • Page 114: Accessing Hp Pc Hardware Diagnostics Windows From The Start Menu (Select Products Only)

    To stop a diagnostic test, select Cancel. Accessing HP PC Hardware Diagnostics Windows from the Start menu (select products only) After HP PC Hardware Diagnostics Windows is installed, follow these steps to access it from the Start menu: Select the Start button, and then select All apps.

  • Page 115: Downloading Hp Hardware Diagnostics Windows By Product Name Or Number

    Downloading HP PC Hardware Diagnostics UEFI to a USB flash drive on page 109. If your PC does not start in Windows, you can use HP PC Hardware Diagnostics UEFI to diagnose hardware issues. Using an HP PC Hardware Diagnostics UEFI hardware failure ID code When HP PC Hardware Diagnostics UEFI detects a failure that requires hardware replacement, a 24-digit failure ID code is generated.

  • Page 116: Only)

    Application. Proceed with the troubleshooting tests. Downloading HP PC Hardware Diagnostics UEFI to a USB flash drive Downloading HP PC Hardware Diagnostics UEFI to a USB flash drive can be useful in some situations. ● HP PC Hardware Diagnostics UEFI is not included in the preinstallation image.

  • Page 117: Downloading The Latest Hp Pc Hardware Diagnostics Uefi Version

    Remote PC Hardware Diagnostics UEFI, and then select Learn More. Downloading Remote HP PC Hardware Diagnostics UEFI Remote HP PC Hardware Diagnostics UEFI is also available as a SoftPaq that you can download to a server. Downloading the latest Remote HP PC Hardware Diagnostics UEFI version You can download the latest Remote HP PC Hardware Diagnostics UEFI version to a USB flash drive.

  • Page 118: Downloading Remote Hp Pc Hardware Diagnostics Uefi By Product Name Or Number

    Set the location for downloading the diagnostic tools. This feature provides access to the tools from the HP website or from a server that has been preconfigured for use. Your computer does not require the traditional local storage, such as a hard drive or USB flash drive, to run remote diagnostics.

  • Page 119: Statement Of Memory Volatility

    No applications, features, or functionality were added to or installed on the system. Following system shutdown and removal of all power sources from an HP business computer system, personal data can remain on volatile system memory (DIMMs) for a finite period of time and also remains in nonvolatile memory.
  • Page 120 If an asset or ownership tag is set, select the Security menu and scroll down to the Utilities menu. Select System IDs, and then select Asset Tracking Number. Clear the tag, and then make the selection to return to the prior menu. If a DriveLock password is set, select the Security menu, and scroll down to Hard Drive Utilities under the Utilities menu.

  • Page 121: Nonvolatile Memory Usage

    System boot ROM (BIOS) Nonvolatile memory, 128 Mbit Download the latest BIOS (16 MB) socketed, removable for your model from the HP website and follow the instructions to flash the BIOS that are on the website. RTC (CMOS) RAM Volatile memory, 256 bytes...

  • Page 122: Questions And Answers

    Under typical operation, the only user data stored on the primary storage device are preferences for device configuration and settings for connections. However, the administrator can configure the system to allow users to store data locally. The only user data potentially stored in BIOS Settings are the ownership and asset tags, administrator password, and startup password.

  • Page 123: Using Hp Sure Start (Select Products Only)

    BIOS for attacks or corruption. If the BIOS becomes corrupted or is attacked, HP Sure Start automatically restores the BIOS to its previously safe state, without user intervention. HP Sure Start is configured and already enabled so that most users can use the HP Sure Start default configuration. Advanced users can customize the default configuration.

  • Page 124: Power Cord Set Requirements

    Power cord set requirements The power supplies on some computers have external power switches. The voltage select switch feature on the computer permits it to operate from any line voltage of 100 V AC to 120 V AC or 220 V AC to 240 V AC. Power supplies on those computers that do not have external power switches are equipped with internal switches that sense the incoming voltage and automatically switch to the proper voltage.
  • Page 125 Table 13-1 Power cord country-specific requirements Country Accrediting Agency Country Accrediting Agency Australia (1) EANSW Italy (1) Austria (1) Japan (3) METI Belgium (1) CEBC Norway (1) NEMKO Canada (2) Sweden (1) SEMKO Denmark (1) DEMKO Switzerland (1) Finland (1) SETI United Kingdom (1) France (1)

  • Page 126: Specifications

    Specifications This section provides specifications for your computer. Table 14-1 Specifications Metric U.S. Dimensions Height 100.0 mm 3.94 in Width 303.5 mm 11.95 in Depth 308 mm 12. 1 3 in Approximate weight (standard configuration) 4.7 kg 10.35 lb Temperature range Operating 10°C to 35°C 50°F to 95°F...

  • Page 127: Index

    Setup 82 hood sensor audible codes 98 removal and replacement 41 deleting a Power-On audio problems 59 HP PC Hardware Diagnostics UEFI password 101 downloading 109 deleting a Setup password 101 failure ID code 108 backup, creating 103 HP Hotkey Support...
  • Page 128 USB flash drive 104 problems 69 installation 32 recovery media 103 servicing computer 12, 18 removal 32 creating using HP Cloud solid-state drive option board Recovery Download removal and replacement 37 removal and replacement 46 Tool 103 speaker...
  • Page 129 ventilation, proper 12, 15 Windows backup 103 recovery media 103 system restore point 103 Windows tools, using 103 wireless antennas removal and replacement 44 WLAN module illustrated 8 removal and replacement 31 Index...