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HP Elite SFF 800 G9 Maintenance And Service Manual
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HP Elite SFF 800 G9 Maintenance And Service Manual

HP Elite SFF 800 G9 Maintenance And Service Manual

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Maintenance and Service Guide
HP Elite SFF 800 G9 Desktop PC
SUMMARY
This guide provides maintenance information about such topics as spare parts, removal and replacement of
parts, security, and backing up.

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Summary of Contents for HP Elite SFF 800 G9

  • Page 1 Maintenance and Service Guide HP Elite SFF 800 G9 Desktop PC SUMMARY This guide provides maintenance information about such topics as spare parts, removal and replacement of parts, security, and backing up.

  • Page 2: Legal Information

    HP End Not all features are available in all and used by HP Inc. under license.

  • Page 3: Table Of Contents

    Table of contents 1 Product features..............................................1 Front panel components .......................................... 1 Rear panel components .......................................... 2 Connecting external Wi-Fi antennas ....................................3 Serial number location ..........................................3 2 Illustrated parts catalog..........................................5 Computer major components......................................5 Mass storage devices..........................................7 Cables ...................................................
  • Page 4 SATA hard drives............................................19 Cable management ..........................................19 4 Removal and replacement procedures.................................... 21 Preparation for disassembly......................................21 Access panel ..............................................22 Battery................................................22 Optical drive..............................................24 Front bezel............................................... 25 Hard drives ..............................................26 Speaker................................................29 WLAN module...............................................30 Solid-state drive............................................32 Memory modules (DIMMs)........................................33 Expansion card............................................36 Fan hood................................................37 Heat sink................................................38...
  • Page 5 Unable to connect to the internet..................................62 Cannot automatically launch internet programs............................ 62 Solving software problems......................................... 62 Computer will not start up and the HP logo does not appear......................63 “Illegal Operation has Occurred” error message is displayed......................63 6 Computer Setup (F10) Utility ........................................64 Using Computer Setup (F10) Utilities ...................................64...
  • Page 6 9 Backing up, restoring, and recovering....................................96 Backing up information and creating recovery media...........................96 Using Windows tools for backing up.................................96 Using the HP Cloud Recovery Download Tool to create recovery media (select products only)......96 Restoring and recovering your system..................................97 Creating a system restore .......................................97 Restoring and recovery methods ..................................97...
  • Page 7 Downloading HP PC Hardware Diagnostics UEFI by product name or number (select products only) .............................................108 Using Remote HP PC Hardware Diagnostics UEFI settings (select products only)..............108 Downloading Remote HP PC Hardware Diagnostics UEFI ......................108 Downloading the latest Remote HP PC Hardware Diagnostics UEFI version............108 Downloading Remote HP PC Hardware Diagnostics UEFI by product name or number......109...

  • Page 8: Product Features

    Drive configuration varies by model. Some models have a bezel blank that covers one or more drive bays. Table 1-1 Identifying the front panel components Front panel components USB Type-C® 20 GBps port with HP Sleep and Power button Charge USB 10 GBps ports (3) Hard Drive activity light...

  • Page 9: Rear Panel Components

    The combo jack supports headphones, line output devices, microphones, line input devices, CTIA-style headsets, or OMTP-style headsets. NOTE: Your model might have additional components available from HP. NOTE: The light on the power button is normally white when the power is on. If the light blinks red, the computer displays a diagnostic code to indicate a problem.

  • Page 10: Connecting External Wi-Fi Antennas

    Dual-mode DisplayPort™ monitor connectors NOTE: Your model might have additional ports available from HP. When a graphics card is installed in one of the system board slots, you can use the video connectors on the graphics card or the integrated graphics on the system board. The specific graphics card installed and software configuration determine the behavior.
  • Page 11 Chapter 1 Product features...

  • Page 12: Illustrated Parts Catalog

    Use this information to determine the spare parts that are available for the computer. NOTE: HP continually improves and changes product parts. For complete and current information about supported parts for your computer, go to https://partsurfer.hp.com/partsurfer/, select your country or region, and then follow the on-screen instructions.
  • Page 13 Table 2-1 Computer major components and their descriptions (continued) Item Description Power supply: 400 W, 3 × 12 V, 92% efficiency, EPA 260 W, 2 × 12 V, 92% efficiency, EPA, ENT22 Optical drive: DVD+/-RW SM DL 9.5 mm with slim tray DVD-ROM 9.5 mm with slim tray Slim optical drive bezel Slim optical drive blank bezel...

  • Page 14: Mass Storage Devices

    Table 2-1 Computer major components and their descriptions (continued) Item Description (10) WLAN module: Intel® AX211 Wi-Fi® 6e + Bluetooth® 5.2 M.2 2230 160 MHz CNVi WW WLAN Intel AX211 Wi-Fi 6E + Bluetooth 5.2 M.2 2230 vPro® 160 MHz CNVi WW WLAN Realtek®...

  • Page 15: Cables

    Table 2-2 Mass storage devices and their descriptions (continued) Description DVD+/-RW SM DL 9.5 mm with slim tray DVD-ROM 9.5 mm with slim tray Slim optical drive adapter Slim optical drive bezel Slim optical blank bezel Slim optical lank latch Solid-state drive: 2 TB, M.2 2280, PCIe, NVMe, solid-state drive with TLC 1 TB, M.2 2280, PCIe-3×4, NVMe, Secure Seal (SS) solid-state drive with TLC...

  • Page 16: Miscellaneous Parts

    Mini DisplayPort–to–DisplayPort adapter Optical drive bay adapter USB–to–serial adapter Expansion card: HP PCIe×1 parallel port expansion card IO1 DisplayPort B2B expansion card IO1 HDMI B2B expansion card IO1 2× USB Type-A 3G1 B2B expansion card IO1 USB Type-C® B2B expansion card IO1 VGA B2B expansion card PCIE-to-RS232 PCIe×1 expansion card...
  • Page 17 Table 2-4 Miscellaneous parts and their descriptions (continued) Description HP keyed cable lock (10 mm) Power cord: Power cord, C13, 1.83 m (6.0 ft) conventional with sticker Power cord, C13, 2.0 m (6.6 ft) conventional with sticker for use in India...

  • Page 18: Routine Care, Drive Guidelines, And Disassembly Preparation

    Routine care, drive guidelines, and disassembly preparation This information provides general service information for the computer. Adherence to the procedures and precautions is essential for proper service. IMPORTANT: When the computer is plugged into an AC power source, DC voltage is always applied to the system board.

  • Page 19: Preventing Electrostatic Damage To Equipment

    Table 3-1 Static electricity occurrence based on activity and humidity Relative humidity Event Walking across carpet 7,500 V 15,000 V 35,000 V Walking across vinyl floor 3,000 V 5,000 V 12,000 V Motions of bench worker 400 V 800 V 6,000 V Removing DIPs (dual in-line packages) from plastic tube 400 V...

  • Page 20: Grounding The Work Area

    ● Use field service tools, such as cutters, screwdrivers, and vacuums, that are conductive. Recommended materials and equipment HP recommends these materials and equipment to prevent static electricity. ● Antistatic tape ● Antistatic smocks, aprons, or sleeve protectors ●...

  • Page 21: Operating Guidelines

    ● Conductive tote boxes ● Opaque shielding bags ● Transparent metallized shielding bags ● Transparent shielding tubes Operating guidelines This information details how to prevent overheating and to help prolong the life of the computer. ● Keep the computer away from excessive moisture, direct sunlight, and extremes of heat and cold. ●...

  • Page 22: Removing Dirt And Debris From Your Computer

    Keep liquids away from the product. Avoid getting moisture in any openings. If liquid makes its way inside your HP product, it can cause damage to the product. Do not spray liquids directly on the product. Do not use aerosol sprays, solvents, abrasives, or cleaners containing hydrogen peroxide or bleach that might damage the finish.

  • Page 23: Cleaning The Computer Case

    Keep liquids away from the product. Avoid getting moisture in any openings. If liquid makes its way inside your HP product, it can cause damage to the product. Do not spray liquids directly on the product. Do not use aerosol sprays, solvents, abrasives, or cleaners containing hydrogen peroxide or bleach that might damage the finish.

  • Page 24: Cleaning The Monitor

    To clean the tops of the keys or the keyboard body, follow the procedures described in Cleaning the computer case on page When cleaning debris from under the keys, review all rules in General cleaning safety precautions on page 14 before following these procedures.

  • Page 25: Screws

    The screws used in the computer are not interchangeable. They could have standard or metric threads and might be of different lengths. If you use an incorrect screw during the reassembly process, it can damage the unit. HP strongly recommends that you keep all screws that you remove during disassembly with the removed part and then return them to their proper locations.

  • Page 26: Sata Hard Drives

    Data transfer rate 6.0 Gbps Always use an HP-approved SATA 6.0 Gbps cable because it is fully backwards compatible with the SATA 1.5 Gbps drives. Current HP desktop products ship with SATA 6.0 Gbps hard drives. SATA data cables are susceptible to damage if overflexed. Never crease a SATA data cable and never bend it tighter than a 30 mm (1.18 in) radius.
  • Page 27 ● Do not bend any cable sharply. A sharp bend can break the internal wires. ● Never bend a SATA data cable tighter than a 30 mm (1. 1 8 in) radius. ● Never crease a SATA data cable. Chapter 3 Routine care, drive guidelines, and disassembly preparation...

  • Page 28: Removal And Replacement Procedures

    Not all features listed in this guide are available on all computers. NOTE: HP continually improves and changes product parts. For complete and current information about supported parts for your computer, go to https://partsurfer.hp.com/partsurfer/, select your country or region, and then follow the on-screen instructions.

  • Page 29: Access Panel

    Do not expose to temperatures higher than 60°C (149°F). ● Do not disassemble, crush, puncture, short external contacts, or dispose of in fire or water. ● Replace the battery only with the HP spare part that is designated for this product. Chapter 4 Removal and replacement procedures...
  • Page 30 You can extend the lifetime of the lithium battery by plugging the computer into an AC outlet. The lithium battery is used only when the computer is not connected to AC power. HP encourages customers to recycle used electronic hardware, HP original print cartridges, and rechargeable batteries. For more information about recycling programs, go to http://www.hp.com/recycle.

  • Page 31: Optical Drive

    To release the battery from its holder, squeeze the metal clamp (1) that extends above one edge of the battery. When the battery (2) pops up, lift it out. With the positive side up, insert the battery (1) onto the battery socket at an angle, and then press the battery (2) down until it locks into place.

  • Page 32: Front Bezel

    Table 4-1 Optical drive descriptions Description DVD+/-RW SM DL 9.5 mm with slim tray DVD-ROM 9.5 mm with slim tray Slim optical drive bezel Slim optical drive blank bezel Before removing the optical drive, follow these steps: Prepare the computer for disassembly (see Preparation for disassembly on page 21).

  • Page 33: Hard Drives

    Position the computer with the front toward you. Disengage the tabs (1) on the top of the front bezel from the slots in the system chassis. Swing the front bezel (2) down and away from the system chassis. Remove the front bezel. To install the front bezel, reverse the removal procedure.
  • Page 34 Slide the hard drive to the left (2), and remove the hard drive from the front chassis. Press and hold the front chassis release tab (1). Swing the rear edge of the front chassis (2) up and forward. Disconnect the hard drive power cable (3) from the hard drive. Disconnect the hard drive data cable (4) from the hard drive.
  • Page 35 Slide the hard drive to the left (2), and remove the hard drive from the front chassis. Pull and hold the hard drive release lever (1). Slide the hard drive to the left (2), and remove the hard drive from the front chassis. Chapter 4 Removal and replacement procedures...

  • Page 36: Speaker

    Release the optical drive data cable from the retention clip that is built into the front chassis. Release the hard drive cables from the retention clips (1) and (2) that are built into the front chassis. Disconnect the hard drive power cable (3) from the system board. Disconnect the hard drive data cables (4) from the system board.

  • Page 37: Wlan Module

    Remove the optical drive (see Optical drive on page 24). Remove the front bezel (see Front bezel on page 25). Remove the speaker: Disconnect the speaker cable (1) from the system board. Release the speaker cable from the retention clip (2) that is built into the system chassis. Release the speaker clips from the rubber retention posts (3) that are built into the system chassis.
  • Page 38 Remove the front bezel (see Front bezel on page 25). Remove the WLAN module: Remove the Phillips screw (1) that secures the module and the WLAN module bracket to the computer. Remove the WLAN module bracket (2). Disconnect the antenna cables from the module (3). NOTE: The WLAN antenna cable labeled 1/MAIN connects to the WLAN module Main terminal.

  • Page 39: Solid-State Drive

    Solid-state drive To remove the solid-state drive module, use these procedures. The system board offers two solid-state drive connectors. Before removing the solid-state drive module, follow these steps: Prepare the computer for disassembly (see Preparation for disassembly on page 21). Remove the access panel (see Access panel on page 22).

  • Page 40: Memory Modules (Dimms)

    Lift the drive up (1), and then pull the drive out of the system board connector (2). To install the solid-state drive module, reverse the removal procedure. Memory modules (DIMMs) To remove the memory modules, use this information and procedures. Table 4-4 Memory module descriptions Description...
  • Page 41 The memory sockets on the system board are populated with at least one preinstalled memory module. To achieve the maximum memory support, you can populate the system board with up to 128 GB of memory configured in a high-performing dual-channel mode. For proper system operation, the DIMMs must adhere to the following specifications: ●...
  • Page 42 ● In any mode, the maximum operational speed is determined by the slowest DIMM in the system. IMPORTANT: You must disconnect the power cord and wait approximately 30 seconds for the power to drain before adding or removing memory modules. Regardless of the power state, voltage is always supplied to the memory modules as long as the computer is plugged into an active AC outlet.

  • Page 43: Expansion Card

    To install a memory module, open both latches of the memory module socket (1), and insert the memory module into the socket (2). Press the module down into the socket so that the module is fully inserted and properly seated. Be sure that the latches are in the closed position (3). NOTE: You can install a memory module in only one way.

  • Page 44: Fan Hood

    Remove the front bezel (see Front bezel on page 25). To remove an expansion card: Remove the Phillips screw (1) that secures the expansion card bracket to the expansion card. Release the expansion card bracket (2) from the expansion card. Release the slot cover retention latch (3) that secures the slot covers by lifting the tab on the latch and rotating the latch to the open position.

  • Page 45: Heat Sink

    Remove the fan hood: Swing the fan hood (1) up and back. Slide the fan hood forward (2) to detach the clips from the tabs that are built into the rear chassis. Remove the fan hood (3). To install the fan hood, reverse the removal procedure. Heat sink To remove the heat sink, use these procedures.

  • Page 46: Processor

    In the order indicated on the heat sink, loosen the four captive Torx screws (2), and then lift the heat sink (3) out of the computer. IMPORTANT: Be sure to loosen the screws in the order indicated by the numbers stamped on the heat sink.
  • Page 47 Remove the optical drive (see Optical drive on page 24). Remove the front bezel (see Front bezel on page 25). Remove the fan hood (see Fan hood on page 37). Remove the heat sink (see Heat sink on page 38). Remove the processor: Slightly press the locking lever, and then slide the locking lever (1) to the right until it can swing back.

  • Page 48: Power Supply

    After installing a new processor onto the system board, always update the system ROM to ensure that the latest version of the BIOS is being used on the computer. You can find the latest system BIOS on the web at: https://support.hp.com/us-en. Power supply To remove the power supply, use these procedures.

  • Page 49: System Board

    Disconnect the power supply P3 (5) cable from the system board. Remove the three Phillips screws (1) that secure the power supply to the computer. Press and hold the power supply release tab (2). Slide the power supply toward the front of the system chassis (3), and then remove the power supply (4).
  • Page 50 Prepare the computer for disassembly (see Preparation for disassembly on page 21). Remove the access panel (see Access panel on page 22). Remove the optical drive (see Optical drive on page 24). Remove the front bezel (see Front bezel on page 25).

  • Page 51: Wireless Antennas (Select Models Only)

    Remove the six Torx15 screws that secure the system board to the system chassis. Remove the system board by lifting it straight up. To install the system board, reverse the removal procedures. NOTE: When replacing the system board, you must change the chassis serial number in the BIOS. When replacing the system board, you must reprogram the SMBIOS information about the affected computer.
  • Page 52 Remove the access panel (see Access panel on page 22). Remove the optical drive (see Optical drive on page 24). Remove the front bezel (see Front bezel on page 25). Remove the wireless antennas: Disconnect the AUX antenna cable from the WLAN module (1). Release the AUX antenna cable from the retention clip (2) that is built into the system chassis.
  • Page 53 Release the MAIN antenna cable from the routing channel (2) that is built into the system chassis. Press down on the tab (1) on the transceiver cover, and then remove the cover (2) by swinging the top edge down and away from the system chassis. Remove the slotted Torx screw (3) that secures the MAIN antenna transceiver to the system chassis.

  • Page 54: Troubleshooting Without Diagnostics

    Boot the computer to the Safe Mode to see if it will boot without all of the drivers loaded. When booting the operating system, use “Last Known Configuration.” ● See the comprehensive online technical support at http://www.hp.com/support. Access HP Business Solutions at https://www.hp.com/us-en/solutions/business-solutions.html...

  • Page 55: Helpful Hints

    ● Spend time troubleshooting the problem with the service technician. ● Restore the system from the Recovery Disc Set that you created or restore the system to its original factory condition in System Software Requirement Disks (SSRD). IMPORTANT: Restoring the system will erase all data on the hard drive. Be sure to back up all data files before running the restore process.

  • Page 56: Cannot Access The Computer Setup (F10) Utility When Booting The Computer

    sure to disconnect the power cord from the AC outlet and allow the internal system components to cool before touching. Cannot access the Computer Setup (F10) Utility when booting the computer Use this information to troubleshoot the computer. Cause Solution The Computer Setup (F10) Utility is set to Before turning on the computer, press and hold f10.

  • Page 57: There Is No Sound Or Sound Volume Is Too Low

    In case of forgotten password, power loss, or computer malfunction, you must manually disable the Smart Cover lock. A key to unlock the Smart Cover Lock is not available from HP. Keys are typically available from a hardware store. Poor performance Use this information to troubleshoot the computer.

  • Page 58: System Does Not Turn On And The Lights On The Front Of The Computer Are Not Blinking

    Some software applications, especially Lower the display resolution for the current application or consult games, are stressful on the graphics the documentation that came with the application for suggestions subsystem. on how to improve performance by adjusting parameters in the application.

  • Page 59: Solving Hard Drive Problems

    Cause Solution If the computer has a voltage selector, the Select the proper AC voltage using the selector switch. voltage selector switch on the rear of the computer chassis (select products only) is not switched to the correct line voltage (115 V or 230 V).

  • Page 60: Nonsystem Disk/Ntldr Missing Message

    Drive responds slowly immediately after Run Computer Setup and increase the POST Delay in Advanced > Boot startup. Options. Nonsystem disk/NTLDR missing message Use this information to troubleshoot the computer. Cause Solution The system is trying to start from the hard Perform Drive Protection System (DPS) testing in system ROM.

  • Page 61: Solving Audio Problems

    Solving audio problems If the computer has audio features and you encounter audio problems, see the common causes and solutions listed in these tables. Sound cuts in and out Use this information to troubleshoot the computer. Cause Solution Processor resources are being used by other Shut down all open processor-intensive applications.

  • Page 62: Solving Printer Problems

    Cause Solution Jack has been reconfigured in the audio In the audio driver or application software, reconfigure the jack or set the driver or application software. jack to its default value. Solving printer problems If you encounter printer problems, see the documentation that came with the printer and the common causes and solutions listed in these tables.

  • Page 63: Solving Keyboard And Mouse Problems

    Solving keyboard and mouse problems If you encounter keyboard or mouse problems, see the documentation that came with the equipment and the common causes and solutions listed in these tables. Keyboard commands and typing are not recognized by the computer Use this information to troubleshoot the computer.

  • Page 64: A New Device Is Not Recognized As Part Of The System

    If you install a plug and play device, Windows automatically recognizes the device and configures the computer. If you install a device that is not plug and play, you must reconfigure the computer after completing installation of the new hardware. In Windows, use the Add Hardware Wizard, and follow the instructions that appear on the screen.

  • Page 65: Network Driver Does Not Detect Network Controller

    Network driver does not detect network controller Use this information to troubleshoot the computer. Cause Solution Network controller is disabled. Run Computer Setup and enable network controller. Enable the network controller in the operating system using Device Manager. To access Device Manager in Windows, type device manager in the taskbar search box, and then select Device Manager from the list of applications.

  • Page 66: Diagnostics Passes, But The Computer Does Not Communicate With The Network

    The network controller is defective. Contact an authorized service provider. Diagnostics passes, but the computer does not communicate with the network Use this information to troubleshoot the computer. Cause Solution Network drivers are not loaded, or Be sure that the network drivers are loaded and that the driver driver parameters do not match current parameters match the configuration of the network controller.

  • Page 67: Solving Memory Problems

    For those systems that support error correction code (ECC) memory, HP does not support mixing ECC and non-ECC memory. Otherwise, the computer will not boot the operating system.

  • Page 68: Solving Usb Flash Drive Problems

    Cause Solution Too many Terminate and Stay Resident Delete any TSRs that you do not need. programs (TSRs) are installed. You have run out of memory for the Check the memory requirements for the application or add more memory application. to the computer.

  • Page 69: Solving Internet Access Problems

    Solving internet access problems If you encounter internet access problems, consult your internet service provider (ISP), or see the common causes and solutions listed in these tables. Unable to connect to the internet Use this information to troubleshoot the computer. Cause Solution Internet Service Provider (ISP) account is not...

  • Page 70: Computer Will Not Start Up And The Hp Logo Does Not Appear

    If you encounter software problems, see the applicable solutions listed in the following table. Computer will not start up and the HP logo does not appear Use this information to troubleshoot the computer. Cause Solution ROM issue - POST error has occurred.

  • Page 71: Computer Setup (F10) Utility

    Computer Setup (F10) Utility This information provides details of the Computer Setup Utility. ● Change settings from the defaults or restore the settings to default values. ● View the system configuration, including settings for processor, graphics, memory, audio, storage, communications, and input devices. ●...

  • Page 72: Computer Setup Main

    Repeatedly press when the power button light turns white to access the utility. You can also press to see a menu that allows you to access different options available at startup, including the Computer Setup utility. A choice of four headings appears in the Computer Setup Utilities menu: Main, Security, Advanced, and UEFI Drivers.
  • Page 73 Table 6-1 Computer Setup Main Option Description System Information Lists all information in following list if Advanced System Information is selected. Lists smaller subset if Basic System Information is selected. ● Product name ● Installed memory size ● Processor type ●...
  • Page 74 Description System Diagnostics If the hard drive has the HP Advanced Diagnostics installed, the application launches. If HP Advanced Diagnostics is not installed, a basic version that is built into the BIOS provides the capability to perform the following functions: ●...
  • Page 75 Check for Update on Next Reboot: Default is disabled. ● BIOS Source: Lets you select either HP.com or a custom URL. If Custom URL is selected, Edit Custom URL becomes active. HP recommends using a custom URL only for a managed IT environment.

  • Page 76: Computer Setup Security

    Update BIOS Using Local Media Lets you access files on either USB storage or the hard drive. The HP BIOS Update and Recovery application included in BIOS Softpaqs at www.hp.com copies the BIOS file to the correct location on the hard drive or USB device.
  • Page 77 Table 6-2 Computer Setup Security Option Description Create BIOS Lets you set and enable a BIOS administrator password, which controls access to the following Administrator Password features: ● Setup Menu (F10) ● Third-Party Option ROM Management (F3) ● Update system ROM ●...
  • Page 78 Manual recovery is intended only for situations when you want forensic analysis before HP Sure Start recovery. When this policy is set to manual, HP Sure Start will not correct any issues that are found until the local user enters the manual recovery key sequence. This can result in a computer that cannot boot until the manual recovery key sequence is entered.
  • Page 79 HP firmware, while the operating system is running. – Log Event Only: HP Sure Start will log all critical security events in the HP Sure Start audio log within the HP Sure Start nonvolatile (flash) memory.
  • Page 80 ● SPM Current State: Displays the current state. Also lets you change the state. ● Unprovision SPM: Deprovisions SPM, which causes HP Sure Run to revert to the inactive state and return HP Sure Recover to default settings. ● HP Sure Run Current State: Displays the current state. Also lets you change the state.
  • Page 81 Table 6-2 Computer Setup Security (continued) Option Description Utilities Hard Drive Utilities ● Save/Restore GPT of System Hard Drive Enabling this feature saves the GUID Partition Table (GPT) of the system hard drive. If the GPT is subsequently changed, the user is prompted to choose whether to restore GPT. Default is disabled.

  • Page 82: Computer Setup Advanced

    Computer Setup Advanced This table provides information about the Computer Setup Advanced menu. NOTE: Support for specific Computer Setup options can vary, depending on the hardware configuration. Table 6-3 Computer Setup Advanced (for advanced users) Option Heading Display Language Lets you select the language of the menus in F10 Setup and the keyboard layout. Scheduled Power-On This feature wakes the system when it is off at a specified date and time.
  • Page 83 Recover before Boot Failure Recovery If enabled and HP Sure Recover is launched because of a boot failure, the user is notified of the boot failure and asked to choose whether to start or cancel HP Sure Recover. This setting is displayed only if Recover after Boot Failure is selected.
  • Page 84 Table 6-3 Computer Setup Advanced (for advanced users) (continued) Option Heading System Options Configure storage controller for Intel Optane™ (Intel products only) Enables the Intel Optane™ memory module. Configure storage controller for RAID Enables RAID. Default is enabled. Limit PCIe Speed (workstation models only) Lets you restrict the maximum speed of the PCI Express devices to previous generations.
  • Page 85 Provides ACPI structure to enable HP common software application framework. The driver is provided in the latest HP support software that you can download from the web. NOTE: Device Manager shows an alert if this setting is enabled without the HP application driver installed. AMD DASH Lets you enable AMD Remote system management capability.
  • Page 86 Table 6-3 Computer Setup Advanced (for advanced users) (continued) Option Heading Built-In Device Options Embedded LAN Controller (select products only) Select to show the device in the operating system. Default is enabled. Wake On LAN Lets you either disable the Wake On LAN feature or configure where the computer boots, including the network or hard drive.
  • Page 87 Increases the minimum fan speeds over the normal settings while still enabling normal control using the internal thermal sensors. Force enable HP Sure View Enables the HP Sure View privacy panel by changing the screen brightness. Chapter 6 Computer Setup (F10) Utility...
  • Page 88 Table 6-3 Computer Setup Advanced (for advanced users) (continued) Option Heading Port Options USB ports (varies by model) Lets you enable specific USB ports. Default is enabled. USB Legacy Port Charging Lets you enable USB charging port capability when the computer is in hibernate or shutdown mode. Default is enabled.
  • Page 89 Table 6-3 Computer Setup Advanced (for advanced users) (continued) Option Heading Power Management Runtime Power Management Options Allows certain operating systems to reduce processor voltage and frequency when the current software load does not require the full capabilities of the processor. Default is enabled. Extended Idle Power States Allows certain operating systems to decrease the processors power consumption when the processor is idle.
  • Page 90 Table 6-3 Computer Setup Advanced (for advanced users) (continued) Option Heading Remote Management Active Management Technology (AMT) Options (Intel only) Allows you to discover, repair, and protect networked computing devices. Default is enabled. USB Key Provisioning Support Enables AMT provisioning using a USB storage device. Default is disabled. USB Redirection Support USB redirection allows USB devices plugged into a client computer to be transparently redirected to the guest operating system.
  • Page 91 Execute Remote HP PC Hardware Diagnostics Select to immediately execute Remote HP PC Hardware Diagnostics based on the how settings are configured. Any unsaved BIOS settings will be lost. Chapter 6 Computer Setup (F10) Utility...

  • Page 92: Post Error Messages

    POST error messages This section lists the error codes, error messages, and the various indicator light and audible sequences that you may encounter during Power-On Self-Test (POST) or computer restart, the probable source of the problem, and steps you can take to resolve the error condition. POST Message Disabled suppresses most system messages during POST, such as memory count and non-error text messages.
  • Page 93 Table 7-1 POST numeric codes and text messages Control panel message Description Recommended action 002-Option ROM Checksum Error System ROM or expansion board option Verify the correct ROM. ROM checksum. Flash the ROM if needed. If an expansion board was recently added, remove it to see if the problem remains.
  • Page 94 Table 7-1 POST numeric codes and text messages (continued) Control panel message Description Recommended action 00B-MEBx Module did not checksum Memory error during POST execution Reboot the computer. correctly of the Management Engine (ME) BIOS Unplug the power cord, reseat the Extensions option ROM.
  • Page 95 Drive Protection System test under using F2 Diagnostics when booting the computer. Apply hard drive firmware patch if applicable. (Available at http://www.hp.com/support.) Back up contents and replace hard drive. Chapter 7 POST error messages...
  • Page 96 F2 Diagnostics when booting the computer. Apply hard drive firmware patch if applicable. (Available at http://www.hp.com/support.) Back up contents and replace hard drive. 309 – 30C: Hard Disk 3–6: SMART Hard Hard drive will soon fail. (Some hard...
  • Page 97 Table 7-1 POST numeric codes and text messages (continued) Control panel message Description Recommended action 402-Serial Port C Address Conflict Both external and internal serial ports Remove any serial port expansion Detected are assigned to the same resources. cards. Clear CMOS. Reconfigure card resources and/or run Computer Setup or Windows utilities.

  • Page 98: Interpreting Post Diagnostic Front Panel Lights And Audible Codes

    Table 7-1 POST numeric codes and text messages (continued) Control panel message Description Recommended action 900-CPU Fan Not Detected CPU fan is not connected or might have Reseat fan. malfunctioned. Reseat fan cable. Replace fan. 901-Chassis, Rear Chassis, Front Fan is not connected or might have Reseat fan.
  • Page 99 to disconnect the power cord from the AC outlet and allow the internal system components to cool before touching. During the system validation phase that occurs at system startup, the BIOS validates the functionality of the following subsystems and conditions: ●...
  • Page 100 The red LED blinks to represent the major error category (long blinks). The white LED blinks to represent the minor error category (short blinks). For example, ‘3.5’ indicates 3 long red blinks and 5 short white blinks to communicate the processor is not detected. Table 7-3 Interpreting POST diagnostic front panel lights and audible codes Category...

  • Page 101: Password Security And Resetting Cmos

    Back up the BIOS settings or save them as custom defaults in case you need them later. You can back up in Computer Setup or with the BiosConfigUtility tool available from www.hp.com. See Computer Setup (F10) Utility on page 64 for information about backing up the BIOS settings.

  • Page 102: Deleting A Setup Or Power-On Password

    Deleting a setup or power-on password Use this procedure to delete a password. To delete the power-on or setup password, complete the following steps: Turn on or restart the computer. To delete the Setup password, go to step 2. To delete the Power-on password, go to step 3. To delete the Setup password, as soon as the computer turns on: - Press while the “Press the ESC key for Startup Menu”...

  • Page 103: Backing Up, Restoring, And Recovering

    Backing up, restoring, and recovering You can use Windows tools or HP software to back up your information, create a restore point, reset your computer, create recovery media, or restore your computer to its factory state. Performing these standard procedures can return your computer to a working state faster.

  • Page 104: Restoring And Recovering Your System

    Recovering using HP Recovery media You can use HP Recovery media to recover the original operating system and software programs that were installed at the factory. On select products, it can be created on a bootable USB flash drive using the HP Cloud Recovery Download Tool.

  • Page 105: Changing The Computer Boot Order

    Restoring and recovery methods on page 97 to restore your computer before you obtain and use the HP recovery discs. Using a recent backup can return your machine to a working state sooner than using the HP recovery discs. After the system is restored, reinstalling all the operating system software released since your initial purchase can be a lengthy process.

  • Page 106: Statement Of Memory Volatility

    No applications, features, or functionality were added to or installed on the system. Following system shutdown and removal of all power sources from an HP business computer system, personal data can remain on volatile system memory (DIMMs) for a finite period of time and also remains in nonvolatile memory.
  • Page 107 Select the Security menu, select Restore Security Settings to Factory Defaults, and then select Yes to restore security level defaults. The computer restarts. During the restart, press while the "Press the ESC key for Startup Menu" message is displayed at the bottom of the screen. NOTE: If the system has a BIOS administrator password, type the password at the prompt.

  • Page 108: Nonvolatile Memory Usage

    System boot ROM (BIOS) Non-volatile memory, 128 Mbit Download the latest BIOS (16 MB) socketed, removable for your model from the HP website and follow the instructions to flash the BIOS that are on the website RTC (CMOS) RAM Volatile memory, 256 bytes...

  • Page 109: Questions And Answers

    HP has provided options in Computer Setup (BIOS) to allow you to run in legacy BIOS, if required by the operating system. Examples of this requirement would be if you upgrade or downgrade the OS.

  • Page 110: Using Hp Sure Start (Select Products Only)

    Those select computer models ship with HP Sure Start configured and enabled. HP Sure Start is configured and already enabled so that most users can use the HP Sure Start default configuration. Advanced users can customize the default configuration.

  • Page 111: Using Hp Pc Hardware Diagnostics

    Select the box next to the 24-digit failure ID to copy your failure code and send it to support. Accessing HP PC Hardware Diagnostics Windows After HP PC Hardware Diagnostics Windows is installed, you can access it from HP Support Assistant or the Start menu.

  • Page 112: Accessing Hp Pc Hardware Diagnostics Windows From The Start Menu (Select Products Only)

    Complete one of the following tasks: ● Select the Search icon in the taskbar, type support in the search box, and then select the HP Support Assistant app. ● Select the question mark icon in the taskbar. Select Fixes & Diagnostics.

  • Page 113: Downloading Hp Hardware Diagnostics Windows By Product Name Or Number

    Downloading HP PC Hardware Diagnostics UEFI to a USB flash drive on page 107. If your PC does not start in Windows, you can use HP PC Hardware Diagnostics UEFI to diagnose hardware issues. Using an HP PC Hardware Diagnostics UEFI hardware failure ID code When HP PC Hardware Diagnostics UEFI detects a failure that requires hardware replacement, a 24-digit failure ID code is generated.

  • Page 114: Only)

    Application. Proceed with the troubleshooting tests. Downloading HP PC Hardware Diagnostics UEFI to a USB flash drive Downloading HP PC Hardware Diagnostics UEFI to a USB flash drive can be useful in some situations. ● HP PC Hardware Diagnostics UEFI is not included in the preinstallation image.

  • Page 115: Downloading The Latest Hp Pc Hardware Diagnostics Uefi Version

    Find out more. Downloading Remote HP PC Hardware Diagnostics UEFI Remote HP PC Hardware Diagnostics UEFI is also available as a SoftPaq that you can download to a server. Downloading the latest Remote HP PC Hardware Diagnostics UEFI version You can download the latest Remote HP PC Hardware Diagnostics UEFI version to a USB flash drive.

  • Page 116: Downloading Remote Hp Pc Hardware Diagnostics Uefi By Product Name Or Number

    Set the location for downloading the diagnostic tools. This feature provides access to the tools from the HP website or from a server that has been preconfigured for use. Your computer does not require the traditional local storage (such as a hard drive or USB flash drive) to run remote diagnostics.

  • Page 117: Power Cord Set Requirements

    Power cord set requirements The power supplies on some computers have external power switches. The voltage select switch feature on the computer permits it to operate from any line voltage of 100 V AC to 120 V AC or 220 V AC to 240 V AC. Power supplies on those computers that do not have external power switches are equipped with internal switches that sense the incoming voltage and automatically switch to the proper voltage.

  • Page 118: Country-Specific Requirements

    Country-specific requirements This information provides additional requirements specific to a country. Table 12-1 Power cord country-specific requirements Country Accrediting Agency Country Accrediting Agency Australia (1) EANSW Italy (1) Austria (1) Japan (3) METI Belgium (1) CEBC Norway (1) NEMKO Canada (2) Sweden (1) SEMKO Denmark (1)

  • Page 119: Specifications

    Specifications This section provides specifications for your computer. Table 13-1 Specifications Metric U.S. Dimensions Height 175 mm 6.9 in Width 177 mm 7.0 in Depth 34 mm 1.3 in Approximate weight 1.3 kg 2.9 lb Temperature range Operating 4°C to 35°C 40°F to 95°F Nonoperating –30°C to 60°C...

  • Page 120: Index

    96 illustrated 5 backups 96 helpful hints 48 battery HP PC Hardware Diagnostics UEFI electrostatic discharge (ESD) 11 disposal 11, 17, 18 downloading 107 preventing damage 11, 12 removal and replacement 22 failure ID code 106...
  • Page 121 57 USB flash drive 97 illustrated 5 nonvolatile memory 99 recovery media 96 removal and replacement 29 numeric error codes 85 creating using HP Cloud specifications Recovery Download computer 112 Tool 96 static electricity 11 operating guidelines 11, 14...
  • Page 122 ventilation, proper 11, 14 Windows backup 96 recovery media 96 system restore point 96 Windows tools, using 96 wireless antennas removal and replacement 44 WLAN module removal and replacement 30 Index...
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