HP Elite SFF 805 G9 Maintenance And Service Manual
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HP Elite SFF 805 G9 Maintenance And Service Manual

HP Elite SFF 805 G9 Maintenance And Service Manual

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Maintenance and Service Guide
HP Elite SFF 805 G9 Desktop PC
SUMMARY
This guide provides maintenance information about such topics as spare parts, removal and replacement of
parts, security, and backing up.

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Summary of Contents for HP Elite SFF 805 G9

  • Page 1 Maintenance and Service Guide HP Elite SFF 805 G9 Desktop PC SUMMARY This guide provides maintenance information about such topics as spare parts, removal and replacement of parts, security, and backing up.

  • Page 2: Legal Information

    HP End Not all features are available in all by HP Inc. under license. Intel is a trademark User License Agreement (EULA).

  • Page 3: Table Of Contents

    Table of contents 1 Computer features.............................................. 1 Standard configuration features ....................................... 1 Front panel components .......................................... 1 Rear panel components .......................................... 2 Serial number location ..........................................4 Changing from desktop to tower orientation................................4 2 Illustrated parts catalog..........................................6 Computer major components......................................6 Cables ...................................................
  • Page 4 Battery................................................23 Optical drive..............................................25 Front bezel............................................... 26 Hard drives ..............................................27 Speaker................................................30 WLAN module..............................................31 Solid-state drive............................................33 Memory modules (DIMMs)........................................35 Expansion card.............................................37 Fan duct ................................................39 Heat sink................................................39 Processor ................................................. 41 Power supply ..............................................42 System board..............................................44 Wireless antennas (select models only) ...................................46 5 Troubleshooting without diagnostics....................................50 Before you call for technical support..................................50...
  • Page 5 Unable to connect to the internet..................................65 Cannot automatically launch internet programs............................65 Solving software problems.........................................65 Computer will not start up and the HP logo does not appear......................66 “Illegal Operation has Occurred” error message is displayed......................66 6 Computer Setup (F10) Utility ........................................67 Using Computer Setup (F10) Utilities ....................................67...
  • Page 6 9 Backing up, restoring, and recovering....................................99 Backing up information and creating recovery media...........................99 Using Windows tools for backing up.................................99 Using the HP Cloud Recovery Download Tool to create recovery media (select products only)......99 Restoring and recovering your system..................................99 Creating a system restore ....................................100 Restoring and recovery methods ..................................100...
  • Page 7 General requirements ........................................... 113 Japanese power cord requirements..................................113 Country-specific requirements ...................................... 113 13 Specifications..............................................115 Index....................................................116...

  • Page 8: Computer Features

    To identify a typical computer configuration, read this section. Features vary depending on the model. For support assistance and to learn more about the hardware and software installed on your computer model, run the HP Support Assistant utility. NOTE: You can use this computer model in a tower orientation or a desktop orientation.

  • Page 9: Rear Panel Components

    Slim optical drive (optional) Audio-out (headphone)/Audio-in (microphone) combo jack* USB Type-C® port with HP Sleep and Charge Power button** USB ports (2) Hard drive activity light NOTE: Use a standard USB Type-A...
  • Page 10 External antennas (2) NOTE: Your model might have additional ports available from HP. When a graphics card is installed in one of the system board slots, you can use the video connectors on the graphics card or the integrated graphics on the system board. The specific graphics card installed and software configuration determine the behavior.

  • Page 11: Serial Number Location

    You can use the computer in a tower orientation with an optional tower stand that you can purchase from HP. NOTE: To stabilize the computer in a tower orientation, HP recommends the use of the optional tower stand. Remove or disengage any security devices that prohibit opening the computer.
  • Page 12 Reconnect the power cord and any external devices, and then turn on the computer. NOTE: Be sure that at least 10.2 centimeters (4 inches) of space on all sides of the computer remains clear and free of obstructions. Lock any security devices that were disengaged before the computer was moved. Changing from desktop to tower orientation...

  • Page 13: Illustrated Parts Catalog

    Use this information to determine the spare parts that are available for the computer. NOTE: HP continually improves and changes product parts. For complete and current information about supported parts for your computer, go to https://partsurfer.hp.com/partsurfer/, select your country or region, and then follow the on-screen instructions.
  • Page 14 Table 2-1 Computer major components and parts numbers (continued) Item Description Spare part number DVD+/-RW M75172-001 DVD-ROM 932497-001 Slim optical drive bezel M15634-001 Slim optical drive blank bezel M15635-001 Memory modules (DDR5-5600, 1. 1 V, NECC, UDIMM) 32 GB N77572-001 16 GB N77570-001 8 GB...

  • Page 15: Cables

    Table 2-1 Computer major components and parts numbers (continued) Item Description Spare part number (12) Solid-state drive (PCIe-4 × 4) NOTE: The solid-state drive heat sink is available as spare part number N02705-001. 2 TB, triple-layer cell (TLC) M52027-001 1 TB, TLC M16560-001 1 TB N45474-001...

  • Page 16: Miscellaneous Parts

    HP 128 laser wired mouse M27885-001 Keyboard (country codes are listed following this table) HP 655 wireless mouse + keyboard combination M87234-xx1 HP 655 wireless mouse + keyboard combination (C) M87234-xx2 HP USB Slim Smartcard CCID keyboard 911725-xx1 HP USB Keyboard...
  • Page 17 AMD® Radeon® RX 6300 graphics card N39834-001 NVIDIA® T400 graphics card N02795-002 Hood sensor module (includes cable) 638816-001 Chassis stand N83250-001 HP keyed cable lock (10 mm) 840158-001 Second serial port M51207-001 PS/2 + serial port L13221-001 Low profile bracket for P400 graphics card N10027-001...
  • Page 18 Table 2-3 Miscellaneous parts and their descriptions (continued) Description Spare part number Switzerland (HF) M54994-001 Taiwan M51870-001 Thailand M51868-001 United Kingdom M51852-001 United Kingdom (HF) M75112-001 Power cord (OPT-949 adapter) 621829-001 Table 2-4 Spare part country codes For use in country or Spare part For use in country or Spare part...

  • Page 19: Routine Care, Drive Guidelines, And Disassembly Preparation

    Routine care, drive guidelines, and disassembly preparation This information provides general service information for the computer. Adherence to the procedures and precautions is essential for proper service. IMPORTANT: When the computer is plugged into an AC power source, DC voltage is always applied to the system board.

  • Page 20: Preventing Electrostatic Damage To Equipment

    Table 3-1 Static electricity occurrence based on activity and humidity (continued) Relative humidity Walking across carpet 7,500 V 15,000 V 35,000 V Walking across vinyl floor 3,000 V 5,000 V 12,000 V Motions of bench worker 400 V 800 V 6,000 V Removing DIPs (dual in-line packages) from plastic tube 400 V...

  • Page 21: Grounding The Work Area

    ● Use field service tools, such as cutters, screwdrivers, and vacuums, that are conductive. Recommended materials and equipment HP recommends these materials and equipment to prevent static electricity. ● Antistatic tape ● Antistatic smocks, aprons, or sleeve protectors ●...

  • Page 22: Operating Guidelines

    ● Opaque shielding bags ● Transparent metallized shielding bags ● Transparent shielding tubes Operating guidelines This information details how to prevent overheating and to help prolong the life of the computer. ● Keep the computer away from excessive moisture, direct sunlight, and extremes of heat and cold. ●...

  • Page 23: Removing Dirt And Debris From Your Computer

    Keep liquids away from the product. Avoid getting moisture in any openings. If liquid makes its way inside your HP product, it can cause damage to the product. Do not spray liquids directly on the product. Do not use aerosol sprays, solvents, abrasives, or cleaners containing hydrogen peroxide or bleach that might damage the finish.

  • Page 24: Cleaning The Computer Case

    Keep liquids away from the product. Avoid getting moisture in any openings. If liquid makes its way inside your HP product, it can cause damage to the product. Do not spray liquids directly on the product. Do not use aerosol sprays, solvents, abrasives, or cleaners containing hydrogen peroxide or bleach that might damage the finish.

  • Page 25: Cleaning The Monitor

    To clean the tops of the keys or the keyboard body, follow the procedures described in Cleaning the computer case on page When cleaning debris from under the keys, review all rules in General cleaning safety precautions on page 15 before following these procedures.

  • Page 26: Screws

    The screws used in the computer are not interchangeable. They could have standard or metric threads and might be of different lengths. If you use an incorrect screw during the reassembly process, it can damage the unit. HP strongly recommends that you keep all screws that you remove during disassembly with the removed part and then return them to their proper locations.

  • Page 27: Sata Hard Drives

    Data transfer rate 6.0 Gbps Always use an HP-approved SATA 6.0 Gbps cable because it is fully backwards compatible with the SATA 1.5 Gbps drives. Current HP desktop products ship with SATA 6.0 Gbps hard drives. SATA data cables are susceptible to damage if overflexed. Never crease a SATA data cable and never bend it tighter than a 30 mm (1.
  • Page 28 ● Do not bend any cable sharply. A sharp bend can break the internal wires. ● Never bend a SATA data cable tighter than a 30 mm (1. 1 8 in) radius. ● Never crease a SATA data cable. Cable management...

  • Page 29: Removal And Replacement Procedures

    Not all features listed in this guide are available on all computers. NOTE: HP continually improves and changes product parts. For complete and current information about supported parts for your computer, go to https://partsurfer.hp.com/partsurfer/, select your country or region, and then follow the on-screen instructions.

  • Page 30: Battery

    Do not expose to temperatures higher than 60°C (149°F). ● Do not disassemble, crush, puncture, short external contacts, or dispose of in fire or water. ● Replace the battery only with the HP spare part that is designated for this product. Battery...
  • Page 31 You can extend the lifetime of the lithium battery by plugging the computer into an AC outlet. The lithium battery is used only when the computer is not connected to AC power. HP encourages customers to recycle used electronic hardware, HP original print cartridges, and rechargeable batteries. For more information about recycling programs, go to http://www.hp.com/recycle.

  • Page 32: Optical Drive

    To release the battery from its holder, squeeze the metal clamp (1) that extends above one edge of the battery. When the battery (2) pops up, lift it out. With the positive side up, insert the battery (1) onto the battery socket at an angle, and then press the battery (2) down until it locks into place.

  • Page 33: Front Bezel

    Table 4-2 Optical drive descriptions and part numbers Description Spare part number DVD+/-RW M75172-001 DVD-ROM 932497-001 Slim optical drive bezel M15634-001 Slim optical drive blank bezel M15635-001 Before removing the optical drive, follow these steps: Prepare the computer for disassembly (see Preparation for disassembly on page 22).

  • Page 34: Hard Drives

    Prepare the computer for disassembly (see Preparation for disassembly on page 22). Remove the access panel (see Access panel on page 22). Remove the optical drive (see Optical drive on page 25). Remove the front bezel: Position the computer with the front toward you. Disengage the tabs (1) on the top of the front bezel from the slots in the system chassis.
  • Page 35 Slide the hard drive (2) to the left, and remove the hard drive from the front chassis. (Bottom 3.5-inch hard drive) Press and hold the drive cage release tab (1). Swing the rear edge of the drive cage (2) up and forward. Disconnect the power cable (3) from the hard drive.
  • Page 36 Slide the hard drive to the left (2), and remove the hard drive from the front chassis. (Bottom 5.25-inch hard drive) Disconnect the cables from the back of the hard drive. Pull and hold the hard drive release lever (1). Slide the hard drive (2) to the left, and remove the hard drive from the front chassis.

  • Page 37: Speaker

    Release the optical drive data cable from the retention clip that is built into the front chassis. Release the hard drive cables from the retention clips (1) and (2) that are built into the front chassis. Disconnect the hard drive power cable (3) from the system board. Disconnect the hard drive data cables (4) from the system board.

  • Page 38: Wlan Module

    Before removing the speaker, follow these steps: Prepare the computer for disassembly (see Preparation for disassembly on page 22). Remove the access panel (see Access panel on page 22). Remove the optical drive (see Optical drive on page 25). Remove the front bezel (see Front bezel on page 26).
  • Page 39 Prepare the computer for disassembly (see Preparation for disassembly on page 22). Remove the access panel (see Access panel on page 22). Remove the WLAN module: Remove the Phillips screw (1) that secures the module and the WLAN module bracket to the computer.

  • Page 40: Solid-State Drive

    To install the WLAN module, reverse the removal procedure. NOTE: WLAN modules are designed with a notch to prevent incorrect insertion. Solid-state drive To remove the solid-state drive module, use these procedures. The system board offers two solid-state drive connectors. Table 4-7 Solid-state drive descriptions and part numbers Description...
  • Page 41 Remove the screw that secures the drive. NOTE: System board appearance might vary. Chapter 4 Removal and replacement procedures...

  • Page 42: Memory Modules (Dimms)

    Lift the drive up (1), and then pull the drive out of the system board connector (2). To install the solid-state drive module, reverse the removal procedure. Memory modules (DIMMs) To remove the memory modules, use this information and procedures. Table 4-8 Memory module descriptions and part numbers Description...
  • Page 43 ● The system operates in a higher-performing dual-channel mode if the total memory capacity of the DIMMs in channel A is equal to the total memory capacity of the DIMMs in channel B. The technology and device width can vary between the channels. For example, if channel A is populated with two 8 GB DIMMs and channel B is populated with one 16 GB DIMM, the system operates in dual-channel mode.

  • Page 44: Expansion Card

    The computer has one PCI Express ×1 expansion socket, two PCI Express ×16 expansion sockets, and one PCI Express ×8 expansion socket. Table 4-9 Expansion card descriptions and part numbers Description Spare part number AMD Radeon RX 6300 graphics card N39834-001 NVIDIA T400 graphics card N02795-002 HP PCIe×1 parallel port expansion card 830632-001 Expansion card...
  • Page 45 Table 4-9 Expansion card descriptions and part numbers (continued) Description Spare part number PCIe-to-RS232 PCIe×1 expansion card L47441-001 NOTE: You can install a PCI Express ×1, ×8, or ×16 expansion card in the PCI Express ×16 socket. For dual graphics card configurations, install the first (primary) card in the PCI Express ×16 socket. Before replacing the expansion modules, follow these steps: Prepare the computer for disassembly (see Preparation for disassembly on page...

  • Page 46: Fan Duct

    Reassemble and reconfigure the computer, if necessary. Fan duct To remove the fan duct, use these procedures. Table 4-10 Fan duct description and part number Description Spare part number Fan duct N05301-001 Before removing the fan duct, follow these steps: Prepare the computer for disassembly (see Preparation for disassembly on page 22).
  • Page 47 Table 4-11 Heat sink description and part number Description Spare part number Heat sink P04867-001 IMPORTANT: The bond between the heat sink and the processor can be very tight. If the computer will turn on, before removing the heat sink, turn on the computer until it warms the heat sink.

  • Page 48: Processor

    IMPORTANT: Tighten heat sink retaining screws in diagonally opposite pairs (as in an X) to evenly seat the heat sink on the processor to avoid damage that could require replacing the system board. To replace the heat sink, reverse the removal procedures. Processor To remove the processor, use these procedures.

  • Page 49: Power Supply

    After installing a new processor onto the system board, always update the system ROM to ensure that the latest version of the BIOS is being used on the computer. You can find the latest system BIOS on the web at: https://support.hp.com/us-en. Power supply To remove the power supply, use these procedures.
  • Page 50 Remove the access panel (see Access panel on page 22). Remove the optical drive (see Optical drive on page 25). Remove the front bezel (see Front bezel on page 26). Rotate the drive cage to the upright position (see Hard drives on page 27).

  • Page 51: System Board

    Slide the power supply toward the front of the system chassis (3), and then remove the power supply (4). To install the power supply, reverse the removal procedures. System board To remove the system board, use these procedures. Table 4-14 System board descriptions and part numbers Description Spare part number...
  • Page 52 Remove the WLAN module (see WLAN module on page 31). Remove the expansion card (see Expansion card on page 37). Remove the fan duct (see Fan hood on page 39). Remove the heat sink (see Heat sink on page 39). Remove the system board: Disconnect the following cables from the system board: Table 4-15...

  • Page 53: Wireless Antennas (Select Models Only)

    Remove the six Torx15 screws that secure the system board to the system chassis. Remove the system board by lifting it straight up. To install the system board, reverse the removal procedures. NOTE: When replacing the system board, you must change the chassis serial number in the BIOS. When replacing the system board, you must reprogram the SMBIOS information about the affected computer.
  • Page 54 Table 4-16 Antenna description and part number Description Spare part number Wireless antenna N93429-001 Before removing the wireless antennas, follow these steps: Prepare the computer for disassembly (see Preparation for disassembly on page 22). Remove the access panel (see Access panel on page 22).
  • Page 55 Remove the AUX antenna cable and transceiver (3). Disconnect the MAIN antenna cable (1) from the WLAN module. Release the MAIN antenna cable from the routing channel (2) that is built into the system chassis. Press down on the tab (1) on the transceiver cover, and then remove the cover (2) by swinging the top edge down and away from the system chassis.
  • Page 56 Remove the MAIN antenna cable and transceiver (5). To install the wireless antenna, reverse the removal procedures. Wireless antennas (select models only)

  • Page 57: Troubleshooting Without Diagnostics

    Boot the computer to the Safe Mode to see if it will boot without all of the drivers loaded. When booting the operating system, use “Last Known Configuration.” ● See the comprehensive online technical support at http://www.hp.com/support. Access HP Business Solutions at https://www.hp.com/us-en/solutions/business-solutions.html...

  • Page 58: Helpful Hints

    NOTE: For sales information and warranty upgrades (Care Packs), call your local authorized service provider or dealer. Helpful hints If you encounter problems with the computer or software, see this list of general suggestions before taking further action. ● Check that the computer is plugged into a working electrical outlet. ●...

  • Page 59: Computer Appears Locked Up And Will Not Turn Off When The Power Button Is Pressed

    Cause Solution The Computer Setup (F10) Utility is set to Complete one of these tasks: Fast Boot, causing the F10 access screen to Before turning on the computer, press and hold f10. Turn on the computer display too briefly when booting the computer. and continue to hold until the Computer Setup (F10) Utility is displayed.

  • Page 60: Cannot Remove Computer Cover Or Access Panel

    In case of forgotten password, power loss, or computer malfunction, you must manually disable the Smart Cover lock. A key to unlock the Smart Cover Lock is not available from HP. Keys are typically available from a hardware store. Poor performance Use this information to troubleshoot the computer.

  • Page 61: System Does Not Turn On And The Lights On The Front Of The Computer Are Not Blinking

    Some software applications, especially Lower the display resolution for the current application or consult games, are stressful on the graphics the documentation that came with the application for suggestions subsystem. on how to improve performance by adjusting parameters in the application.

  • Page 62: Solving Hard Drive Problems

    Cause Solution If the computer has a voltage selector, the Select the proper AC voltage using the selector switch. voltage selector switch on the rear of the computer chassis (select products only) is not switched to the correct line voltage (115 V or 230 V).

  • Page 63: Nonsystem Disk/Ntldr Missing Message

    Drive responds slowly immediately after Run Computer Setup and increase the POST Delay in Advanced > Boot startup. Options. Nonsystem disk/NTLDR missing message Use this information to troubleshoot the computer. Cause Solution The system is trying to start from the hard Perform Drive Protection System (DPS) testing in system ROM.

  • Page 64: Solving Audio Problems

    Solving audio problems If the computer has audio features and you encounter audio problems, see the common causes and solutions listed in these tables. Sound cuts in and out Use this information to troubleshoot the computer. Cause Solution Processor resources are being used by other Shut down all open processor-intensive applications.

  • Page 65: Solving Printer Problems

    Cause Solution Jack has been reconfigured in the audio In the audio driver or application software, reconfigure the jack or set the driver or application software. jack to its default value. Solving printer problems If you encounter printer problems, see the documentation that came with the printer and the common causes and solutions listed in these tables.

  • Page 66: Solving Keyboard And Mouse Problems

    Solving keyboard and mouse problems If you encounter keyboard or mouse problems, see the documentation that came with the equipment and the common causes and solutions listed in these tables. Keyboard commands and typing are not recognized by the computer Use this information to troubleshoot the computer.

  • Page 67: A New Device Is Not Recognized As Part Of The System

    If you install a plug and play device, Windows automatically recognizes the device and configures the computer. If you install a device that is not plug and play, you must reconfigure the computer after completing installation of the new hardware. In Windows, use the Add Hardware Wizard, and follow the instructions that appear on the screen.

  • Page 68: Network Driver Does Not Detect Network Controller

    Network driver does not detect network controller Use this information to troubleshoot the computer. Cause Solution Network controller is disabled. Run Computer Setup and enable network controller. Enable the network controller in the operating system using Device Manager. To access Device Manager in Windows, type device manager in the taskbar search box, and then select Device Manager from the list of applications.

  • Page 69: Diagnostics Passes, But The Computer Does Not Communicate With The Network

    The network controller is defective. Contact an authorized service provider. Diagnostics passes, but the computer does not communicate with the network Use this information to troubleshoot the computer. Cause Solution Network drivers are not loaded, or Be sure that the network drivers are loaded and that the driver driver parameters do not match current parameters match the configuration of the network controller.

  • Page 70: Solving Memory Problems

    For those systems that support error correction code (ECC) memory, HP does not support mixing ECC and non-ECC memory. Otherwise, the computer will not boot the operating system.

  • Page 71: Solving Usb Flash Drive Problems

    Cause Solution Too many Terminate and Stay Resident Delete any TSRs that you do not need. programs (TSRs) are installed. You have run out of memory for the Check the memory requirements for the application or add more memory application. to the computer.

  • Page 72: Solving Internet Access Problems

    Solving internet access problems If you encounter internet access problems, consult your internet service provider (ISP), or see the common causes and solutions listed in these tables. Unable to connect to the internet Use this information to troubleshoot the computer. Cause Solution Internet Service Provider (ISP) account is not...

  • Page 73: Computer Will Not Start Up And The Hp Logo Does Not Appear

    If you encounter software problems, see the applicable solutions listed in the following table. Computer will not start up and the HP logo does not appear Use this information to troubleshoot the computer. Cause Solution ROM issue - POST error has occurred.

  • Page 74: Computer Setup (F10) Utility

    Computer Setup (F10) Utility This information provides details of the Computer Setup Utility. ● Change settings from the defaults or restore the settings to default values. ● View the system configuration, including settings for processor, graphics, memory, audio, storage, communications, and input devices. ●...

  • Page 75: Computer Setup Main

    NOTE: Selecting UEFI Drivers restarts the computer into the third-party option ROM management application. You can access this application directly by pressing during startup. Use the left and right arrow keys to select the appropriate heading. Use the up and down arrow keys to select the option you want, and then press enter.
  • Page 76 Table 6-1 Computer Setup Main Option Description System Information Lists all information in following list if Advanced System Information is selected. Lists smaller subset if Basic System Information is selected. ● Product name ● Installed memory size ● Processor type ●...
  • Page 77 Description System Diagnostics If the hard drive has the HP Advanced Diagnostics installed, the application launches. If HP Advanced Diagnostics is not installed, a basic version that is built into the BIOS provides the capability to perform the following functions: ●...
  • Page 78 Check for Update on Next Reboot: Default is disabled. ● BIOS Source: Lets you select either HP.com or a custom URL. If Custom URL is selected, Edit Custom URL becomes active. HP recommends using a custom URL only for a managed IT environment.

  • Page 79: Computer Setup Security

    Update BIOS Using Local Media Lets you access files on either USB storage or the hard drive. The HP BIOS Update and Recovery application included in BIOS Softpaqs at www.hp.com copies the BIOS file to the correct location on the hard drive or USB device.
  • Page 80 Table 6-2 Computer Setup Security Option Description Create BIOS Lets you set and enable a BIOS administrator password, which controls access to the following Administrator Password features: Setup Menu (F10) ● ● Third-Party Option ROM Management (F3) ● Update system ROM ●...
  • Page 81 Manual recovery is intended only for situations when you want forensic analysis before HP Sure Start recovery. When this policy is set to manual, HP Sure Start will not correct any issues that are found until the local user enters the manual recovery key sequence. This can result in a computer that cannot start until the manual recovery key sequence is entered.
  • Page 82 HP firmware, while the operating system is running. – Log Event Only: HP Sure Start will log all critical security events in the HP Sure Start audio log within the HP Sure Start nonvolatile (flash) memory.
  • Page 83 ● SPM Current State: Displays the current state. Also lets you change the state. ● Unprovision SPM: Deprovisions SPM, which causes HP Sure Run to revert to the inactive state and return HP Sure Recover to default settings. ● HP Sure Run Current State: Displays the current state. Also lets you change the state.
  • Page 84 Table 6-2 Computer Setup Security (continued) Option Description Utilities Hard Drive Utilities ● Save/Restore GPT of System Hard Drive Enabling this feature saves the GUID Partition Table (GPT) of the system hard drive. If the GPT is subsequently changed, the user is prompted to choose whether to restore GPT. Default is disabled.

  • Page 85: Computer Setup Advanced

    Computer Setup Advanced This table provides information about the Computer Setup Advanced menu. NOTE: Support for specific Computer Setup options can vary, depending on the hardware configuration. Table 6-3 Computer Setup Advanced (for advanced users) Option Heading Display Language Lets you select the language of the menus in F10 Setup and the keyboard layout. Scheduled Power-On This feature wakes the system when it is off at a specified date and time.
  • Page 86 Recover before Boot Failure Recovery If enabled and HP Sure Recover is launched because of a boot failure, the user is notified of the boot failure and asked to choose whether to start or cancel HP Sure Recover. This setting is displayed only if Recover after Boot Failure is selected.
  • Page 87 Table 6-3 Computer Setup Advanced (for advanced users) (continued) Option Heading System Options Configure storage controller for Intel Optane™ (Intel products only) Enables the Intel Optane memory module. Configure storage controller for RAID Enables RAID. Default is enabled. Limit PCIe Speed (workstation models only) Lets you restrict the maximum speed of the PCI Express devices to previous generations.
  • Page 88 Provides ACPI structure to enable HP common software application framework. The driver is provided in the latest HP support software that you can download from the web. NOTE: Device Manager shows an alert if this setting is enabled without the HP application driver installed. AMD DASH Lets you enable AMD Remote system management capability.
  • Page 89 Table 6-3 Computer Setup Advanced (for advanced users) (continued) Option Heading Built-In Device Options Embedded LAN Controller (select products only) Select to show the device in the operating system. Default is enabled. Wake On LAN Lets you either disable the Wake On LAN feature or configure where the computer boots, including the network or hard drive.
  • Page 90 Increase Idle Fan Speed (%) Increases the minimum fan speeds over the normal settings while still enabling normal control using the internal thermal sensors. Force enable HP Sure View Enables the HP Sure View privacy panel by changing the screen brightness. Computer Setup Advanced...
  • Page 91 Table 6-3 Computer Setup Advanced (for advanced users) (continued) Option Heading Port Options USB ports (varies by model) Lets you enable specific USB ports. Default is enabled. USB Legacy Port Charging Lets you enable USB charging port capability when the computer is in hibernate or shutdown mode. Default is enabled.
  • Page 92 Table 6-3 Computer Setup Advanced (for advanced users) (continued) Option Heading Power Management Runtime Power Management Options Allows certain operating systems to reduce processor voltage and frequency when the current software load does not require the full capabilities of the processor. Default is enabled. Extended Idle Power States Allows certain operating systems to decrease the processors power consumption when the processor is idle.
  • Page 93 Table 6-3 Computer Setup Advanced (for advanced users) (continued) Option Heading Remote Management Active Management Technology (AMT) Options (Intel only) Allows you to discover, repair, and protect networked computing devices. Default is enabled. USB Key Provisioning Support Enables AMT provisioning using a USB storage device. Default is disabled. USB Redirection Support USB redirection allows USB devices plugged into a client computer to be transparently redirected to the guest operating system.
  • Page 94 Sets the configuration for Remote HP PC Hardware Diagnostics, including the URLs used for download and upload and scheduled execution frequency. Execute Remote HP PC Hardware Diagnostics Select to immediately execute Remote HP PC Hardware Diagnostics based on the how settings are configured. Any unsaved BIOS settings will be lost. Computer Setup Advanced...

  • Page 95: Post Error Messages

    POST error messages This section lists the error codes, error messages, and the various indicator light and audible sequences that you might encounter during Power-On Self-Test (POST) or computer restart, the probable source of the problem, and steps you can take to resolve the error condition. POST Message Disabled suppresses most system messages during POST, such as memory count and non-error text messages.
  • Page 96 Table 7-1 POST numeric codes and text messages (continued) Control panel message Description Recommended action 005-Real-Time Clock Power Loss Invalid time or date in configuration Reset the date and time under Control memory. RTC (real-time clock) battery Panel (you can also use Computer might need to be replaced.
  • Page 97 Table 7-1 POST numeric codes and text messages (continued) Control panel message Description Recommended action 00D-Setup Error during MEBx Execution MEBx selection or exit resulted in a setup Reboot the computer. failure. Unplug the power cord, reseat the memory modules, and reboot the computer.
  • Page 98 F2 Diagnostics when booting the computer. Apply hard drive firmware patch if applicable. The patch is available at http://www.hp.com/support. Back up contents and replace hard drive. 302-Hard Disk 2: SMART Hard Drive Hard drive will soon fail. Some hard...
  • Page 99 Table 7-1 POST numeric codes and text messages (continued) Control panel message Description Recommended action 3F1–Hard Disk 1 Error Hard disk 1 error. Check cables and replace if necessary. Clear CMOS. Replace the hard disk drive. 3F2–Hard Disk 2 Error Hard disk 2 error.
  • Page 100 Table 7-1 POST numeric codes and text messages (continued) Control panel message Description Recommended action 43B-More Than One USB type-C Cards More than one USB Type-C card is Remove USB Type-C card so that only Are Installed installed. one is installed. 500-BIOS Recovery A system BIOS recovery has occurred.

  • Page 101: Interpreting Post Diagnostic Front Panel Lights And Audible Codes

    Table 7-1 POST numeric codes and text messages (continued) Control panel message Description Recommended action 90B-Fan Failure The system has detected that a cooling Reseat fan. fan is not operating correctly. Reseat fan cable. Replace fan. 90D-System Temperature Thermal shutdown occurred. The system Be sure system has proper airflow.
  • Page 102 ● Graphics failure ● System board failure ● BIOS authentication failure If an error is detected, specific patterns of long and short blinks, accompanied by long and short beeps (where applicable) are used to identify the error. These patterns make up a two-part code: ●...
  • Page 103 Table 7-3 Interpreting POST diagnostic front panel lights and audible codes (continued) Category Major/minor code Description The embedded controller has timed out waiting for BIOS to return from graphics initialization. The system board displays a power failure (crowbar).* The processor is not detected.* The processor does not support an enabled feature.

  • Page 104: Password Security And Resetting Cmos

    Back up the BIOS settings or save them as custom defaults in case you need them later. You can back up in Computer Setup or with the BiosConfigUtility tool available from www.hp.com. See Computer Setup (F10) Utility on page 67 for information about backing up the BIOS settings.
  • Page 105 Turn on or restart the computer. To delete the Setup password, go to step 2. To delete the Power-on password, go to step 3. To delete the Setup password, as soon as the computer turns on: Press while the “Press the ESC key for Startup Menu” message is displayed. Press to enter Computer Setup.

  • Page 106: Backing Up, Restoring, And Recovering

    Backing up, restoring, and recovering You can use Windows tools or HP software to back up your information, create a restore point, reset your computer, create recovery media, or restore your computer to its factory state. Performing these standard procedures can return your computer to a working state faster.

  • Page 107: Creating A System Restore

    Recovering using HP Recovery media You can use HP Recovery media to recover the operating system and drivers that were installed at the factory. On select products, you can create recovery media on a bootable USB flash drive using the HP Cloud Recovery Download Tool.

  • Page 108: Changing The Computer Boot Order

    Changing the computer boot order If your computer does not restart using the HP Recovery media, you can change the computer boot order, which is the order of devices listed in BIOS for startup information. You can select an optical drive or a USB flash drive, depending on the location of your HP Recovery media.

  • Page 109: Using Hp Pc Hardware Diagnostics

    After HP PC Hardware Diagnostics Windows is installed, follow these steps to access it from HP Support Assistant: Complete one of the following tasks: ● Select the Search icon in the taskbar, type support in the search box, and then select the HP Support Assistant app. ● Select the question mark icon in the taskbar.

  • Page 110: Accessing Hp Pc Hardware Diagnostics Windows From The Start Menu (Select Products Only)

    To stop a diagnostic test, select Cancel. Accessing HP PC Hardware Diagnostics Windows from the Start menu (select products only) After HP PC Hardware Diagnostics Windows is installed, follow these steps to access it from the Start menu: Select the Start button, and then select All apps.

  • Page 111: Installing Hp Pc Hardware Diagnostics Windows

    Downloading HP PC Hardware Diagnostics UEFI to a USB flash drive on page 105. If your PC does not start in Windows, you can use HP PC Hardware Diagnostics UEFI to diagnose hardware issues. Using an HP PC Hardware Diagnostics UEFI hardware failure ID code When HP PC Hardware Diagnostics UEFI detects a failure that requires hardware replacement, a 24-digit failure ID code is generated.

  • Page 112: Only)

    Application. Proceed with the troubleshooting tests. Downloading HP PC Hardware Diagnostics UEFI to a USB flash drive Downloading HP PC Hardware Diagnostics UEFI to a USB flash drive can be useful in some situations. ● HP PC Hardware Diagnostics UEFI is not included in the preinstallation image.

  • Page 113: Downloading The Latest Hp Pc Hardware Diagnostics Uefi Version

    Find out more. Downloading Remote HP PC Hardware Diagnostics UEFI Remote HP PC Hardware Diagnostics UEFI is also available as a SoftPaq that you can download to a server. Downloading the latest Remote HP PC Hardware Diagnostics UEFI version You can download the latest Remote HP PC Hardware Diagnostics UEFI version to a USB flash drive.

  • Page 114: Customizing Remote Hp Pc Hardware Diagnostics Uefi Settings

    Set the location for downloading the diagnostic tools. This feature provides access to the tools from the HP website or from a server that has been preconfigured for use. Your computer does not require the traditional local storage, such as a hard drive or USB flash drive, to run remote diagnostics.

  • Page 115: Statement Of Memory Volatility

    No applications, features, or functionality were added to or installed on the system. Following system shutdown and removal of all power sources from an HP business computer system, personal data can remain on volatile system memory (DIMMs) for a finite period of time and also remains in nonvolatile memory.
  • Page 116 If an asset or ownership tag is set, select the Security menu and scroll down to the Utilities menu. Select System IDs, and then select Asset Tracking Number. Clear the tag, and then make the selection to return to the prior menu. If a DriveLock password is set, select the Security menu, and scroll down to Hard Drive Utilities under the Utilities menu.

  • Page 117: Nonvolatile Memory Usage

    System boot ROM (BIOS) Nonvolatile memory, 128 Mbit Download the latest BIOS (16 MB) socketed, removable for your model from the HP website and follow the instructions to flash the BIOS that are on the website RTC (CMOS) RAM Volatile memory, 256 bytes...

  • Page 118: Questions And Answers

    HP has provided options in Computer Setup (BIOS) to allow you to run in legacy BIOS, if required by the operating system. Examples of this requirement would be if you upgrade or downgrade the OS.

  • Page 119: Using Hp Sure Start (Select Products Only)

    Those select computer models ship with HP Sure Start configured and enabled. HP Sure Start is configured and already enabled so that most users can use the HP Sure Start default configuration. Advanced users can customize the default configuration.

  • Page 120: Power Cord Set Requirements

    Power cord set requirements The power supplies on some computers have external power switches. The voltage select switch feature on the computer permits it to operate from any line voltage of 100 V AC to 120 V AC or 220 V AC to 240 V AC. Power supplies on those computers that do not have external power switches are equipped with internal switches that sense the incoming voltage and automatically switch to the proper voltage.
  • Page 121 Table 12-1 Power cord country-specific requirements Country Accrediting Agency Country Accrediting Agency Australia (1) EANSW Italy (1) Austria (1) Japan (3) METI Belgium (1) CEBC Norway (1) NEMKO Canada (2) Sweden (1) SEMKO Denmark (1) DEMKO Switzerland (1) Finland (1) SETI United Kingdom (1) France (1)

  • Page 122: Specifications

    Specifications This section provides specifications for your computer. Table 13-1 Specifications Metric U.S. Dimensions Height 95 mm 3.7 in Width 270 mm 10.6 in Depth 303 mm 11.9 in Approximate weight 3.9 kg 8.6 lb Temperature range Operating 4°C to 35°C 40°F to 95°F Nonoperating –30°C to 60°C...

  • Page 123: Index

    Index country power cord set helpful hints 51 requirements 113 HP PC Hardware Diagnostics UEFI access panel Customer Support 50 downloading 105 illustrated 6 failure ID code 104 locked 51 HP Hotkey Support removal and replacement 22 software 105 deleting a Power-On password 97...
  • Page 124 60 USB flash drive 100 specifications nonvolatile memory 108 recovery media 99 computer 115 numeric error codes 88 creating using HP Cloud static electricity 12 Recovery Download system board Tool 99 illustrated 6 creating using Windows operating guidelines 12, 15...

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