Sonova Phonak TV Connector User Manual
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Sonova Phonak TV Connector User Manual

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Summary of Contents for Sonova Phonak TV Connector

  • Page 1 TV Connector User Guide...

  • Page 2: Table Of Contents

    Contents 1. Welcome 2. Getting to know your TV Connector 3. Getting started 3.1 Setting up the power supply 3.2 Supported audio connections 3.3 Connecting to an audio device 3.4 Optional: Connecting to an audio device using the optical socket 3.5 Connecting the TV Connector to the hearing aids 4.
  • Page 3 6. Service and warranty 6.1 Local warranty 6.2 International warranty 6.3 Warranty limitation 7. Compliance information 8. Information and explanation of symbols 9. Important safety information...

  • Page 4: Welcome

    2. Getting to know your TV Connector The intended use of the TV Connector is to establish a wireless connection between your hearing aids and a TV (or any other audio source). It sends audio signals within a 15 meter (50 ft) radius wirelessly to the hearing aids.
  • Page 5 1. Welcome Congratulations on choosing the TV Connector. The TV Connector allows you to connect your hearing aids to your TV or other entertainment/communication devices. Please read this user guide carefully to discover how to benefit from the features of your TV Connector. If you have any questions, please consult your hearing care professional or go to www.phonak.com/tvconnector Phonak –...
  • Page 6 Hearing aid Up to 15 meters (50 ft) TV Connector Line-of-sight between your hearing aids and the TV Connector is not required. However, environmental interference like walls or furniture may reduce the operating range.
  • Page 7 2.1 Device description Connect button Indicator light (LED) microUSB power socket Audio socket for optical (Toslink) or 3.5mm jack (analog) cable...

  • Page 8: Getting Started

    3. Getting started 3.1 Setting up the power supply 1. Insert the larger end of the USB cable into the power supply unit. 2. Plug the power supply unit into the socket outlet of the mains power. Upon the very first time powering the device, the connection to the hearing aids will be...
  • Page 9 3. Insert the smaller end of the USB cable into the free socket of the TV Connector. Alternatively the TV Connector can be powered via USB cable on the TV. Insert the larger end of the USB cable into the USB socket of the TV.

  • Page 10: Supported Audio Connections

    3.2 Supported audio connections The TV Connector can be connected to any audio source such as a TV, PC or HiFi system. It supports two different audio cable inputs: Optical (Toslink) or Analog. Both of the audio cables can be plugged into the dedicated audio socket on the TV Connector.

  • Page 11: Connecting To An Audio Device

    3.3 Connecting to an audio device Connect the free end of the “3.5 mm jack (analog)” cable into the headset output socket of your TV (or audio device). Some TVs will switch off their loudspeakers when using the headset socket – the TV will not be audible for other people.

  • Page 12: Optional: Connecting To An Audio Device Using The Optical Socket

    3.4 Optional: Connecting to an audio device using the optical socket Replace the supplied 3.5mm jack (analog) cable on the TV Connector with the optical (Toslink) cable. Insert the bigger end of the optical (Toslink) cable into the TV Connector and connect the small end of the optical (Toslink) cable into the optical output of your TV (or audio device).

  • Page 13: Connecting The Tv Connector To The Hearing Aids

    3.5 Connecting the TV Connector to the hearing aids When the TV Connector is plugged into a power source the very first time upon installation, the connection to the hearing aids will be initiated automatically and the hearing aids will play a confirmation tone.
  • Page 14 J You will hear a confirmation beep in your hearing aids when the connection was successful. This may take up to 10 seconds. The TV Connector will connect to any compatible hearing aid, which is within the range during the connection process.

  • Page 15: Daily Use Of The Tv Connector

    4. Daily use of the TV Connector The TV Connector can only receive and transmit audio in mono or stereo. Please make sure that no Dolby digital or DTS audio settings are used by the TV (or audio device). If present, these audio signals will be indicated by a blinking red LED indicator light on the TV Connector.
  • Page 16 You might need to accept the incoming audio signal on the hearing aid by pressing the hearing aid button. You will hear the sound of the TV/audio device directly in your hearing aids. Make sure the TV/audio device is switched on. If no audio input is available, the TV Connector automatically stops the audio transmission to the hearing aids.

  • Page 17: Tv Connector And Phone Calls

    4.1 TV Connector and phone calls If the hearing aids are connected to your cell phone, you can still receive phone calls, even when using the TV Connector. In case of an incoming call, the hearing aids automatically stops the audio signal from the TV Connector and the alerts will be played signalizing to the incoming call.

  • Page 18: Understanding The Indicator Light (Led)

    4.3 Understanding the indicator light (LED) Solid green Switched on and transmitting audio Solid red Switched on and no audio input Blinking blue Connecting mode Blinking red Wrong audio input format (Dolby or DTS)

  • Page 19: Troubleshooting

    5. Troubleshooting 5.1 Testing the audio transmission If you cannot hear the sound from the audio source (e.g. TV), check the following options: J Test the connection of the TV Connector to the hearing aids J Go through the steps described in chapter 3.5 J Test the connection of TV Connector to the audio device (e.g.

  • Page 20: Questions And Answers

    5.2 Questions and answers A summary of frequently asked questions and answers: Causes What to do I don‘t hear any sound although the TV is switched on and connected to the TV Connector No audio input available at Check if the optical cable the TV Connector (indicator (Toslink) or 3.5mm light is solid red or blinking...
  • Page 21 Causes What to do The volume during streaming is not comfortable (too low or too high) The different TV audio If TV Connector is sources have different output connected to the optical volume. (Toslink) socket of your TV, adjust the volume by using the volume buttons of your hearing aids or the environmental...
  • Page 22 Causes What to do The audio from the TV loudspeakers is delayed compared to the streamed audio in my hearing aids The delay setting of the TV Adjust the audio delay time loudspeakers is too high. of your TV loudspeakers (reduce the delay) in the audio settings menu of your...

  • Page 24: Service And Warranty

    6. Service and warranty 6.1 Local warranty Please ask the hearing care professional, where you purchased your devices, about the terms of the local warranty. 6.2 International warranty Phonak offers a one year limited international warranty, valid as of the date of purchase. This limited warranty covers manufacturing and material defects.

  • Page 25: Warranty Limitation

    6.3 Warranty limitation This warranty does not cover damage from improper handling or care, exposure to chemicals, immersion in water or undue stress. Damage caused by third parties or non-authorized service centers renders the warranty null and void. This warranty does not cover any services performed by a hearing care professional in his/her office.

  • Page 26: Compliance Information

    7. Compliance information Europe: Declaration of Conformity Hereby Sonova AG declares that this product is in compliance with the essential requirements of the Radio Equipment Directive 2014/53/EU. The full text of the EU Declaration of Conformity can be obtained from the...
  • Page 27 1) this device may not cause harmful interference, and 2) this device must accept any interference received, including interference that may cause undesired operation. Notice 2: Changes or modifications made to this device not expressly approved by Sonova AG may void the FCC authorization to operate this device.
  • Page 28 Notice 3: This device has been tested and found to comply with the limits for a Class B digital device, pursuant to Part 15 of the FCC Rules and ICES-003 of Industry Canada. These limits are designed to provide reasonable protection against harmful interference in a residential installation.
  • Page 29 Notice 4: Japanese Radio Law Compliance. This device is granted pursuant to the Japanese Radio Law (電波法). This device should not be modified (otherwise the granted designation number will become invalid).” More details can be found in the data sheet which can be downloaded from www.phonak.com/tvconnector Notice 5: FCC/Industry Canada RF Radiation Exposure...

  • Page 30: Information And Explanation Of Symbols

    8. Information and explanation of symbols The CE symbol is confirmation by Sonova AG that this product meets the requirements as the Radio Equipment Directive 2014/53/EU. This symbol indicates that it is important for the user to read and take into account the relevant information in this user guide.
  • Page 31 With the UK Conformity Assessed mark,Sonova AG confirms that the product is conform to applicable Great Britain legislations Operating The device is designed such that conditions it functions without problems or restrictions if used as intended, unless otherwise noted in this user guide.
  • Page 32 8. Information and explanation of symbols Humidity during transportation and storage: <90% (non-condensing). Humidity operation: <90% (non- condensing). Atmospheric pressure: 500 hPa to 1500 hPa. This symbol on the product or its packaging means that it should not be disposed of with your other household waste.

  • Page 33: Important Safety Information

    9. Important safety information Please read the information on the following pages before using your device. Hazard warnings This device is not for children below 36 months. It contains small parts that can cause choking, if swallowed by children. Keep out of reach of children and mentally challenged people or pets.
  • Page 34 Dispose of electrical components in accordance with your local regulations. Changes or modifications to any of the devices that were not explicitly approved by Sonova AG are not permitted. External devices may only be connected if they have been tested in accordance with corresponding IECXXXXX standards.
  • Page 35 For safety reasons, only use chargers supplied by Sonova AG or stabilized chargers with a rating of 5 VDC, min. 500 mA. Caution: electric shock. Do not insert plug alone into electrical outlets. Do not use the device in explosive areas (mines or...
  • Page 36 Product safety information Protect the device connectors, plugs, power supply from dirt and debris. Do not use excessive force when connecting your device to its different cables. Protect the device from excessive moisture (bathing or swimming areas) and heat sources (radiator). Protect the device from excessive shock and vibration.
  • Page 37 If the device has been dropped or damaged, if it overheats, has a damaged cord or plug, or has been dropped into liquid, stop using your device and contact authorized service centre. Other important information High-powered electronic equipment, larger electronic installations and metallic structures may impair and significantly reduce the operating range.
  • Page 38 Notes...
  • Page 40 Your hearing care professional: Australian Sponsor: Sonova Australia Pty Ltd 12 Inglewood Place, Norwest NSW 2153 Australia Manufacturer: Sonova AG Laubisrütistrasse 28 CH-8712 Stäfa Switzerland www.phonak.com...

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