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Related Manuals for Sonova Phonak Terra
Summary of Contents for Sonova Phonak Terra
- Page 1 Phonak Terra ™ Phonak Terra ™ User Guide Phonak Terra BTE Phonak Terra+ BTE...
- Page 2 If no box is checked and you do not know the model of your hearing aid, please ask your hearing care professional. Wireless hearing aids Phonak Terra BTE-UP Phonak Terra+ BTE-UP Phonak Terra BTE-SP Phonak Terra+ BTE-SP Hearing aid models...
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Page 3: Table Of Contents
Contents Your hearing aid Your hearing aids have been developed by Phonak – a world leader in hearing solutions based in Zurich, Quick guide Switzerland. Parts of the hearing aid Instructions for using the hearing aid These premium products are the result of decades of research and expertise and are designed with your Left and right hearing aid markings well-being in mind. -
Page 4: Quick Guide
1. Quick guide Changing batteries Further information 13. myPhonak and myPhonak Junior apps overview 33 14. Listening in public places 15. Environmental conditions 16. Care and maintenance 17. Exchanging the earpiece 18. Exchanging the earwax protection of your SlimTip 43 19. -
Page 5: Parts Of The Hearing Aid
2. Parts of the hearing aid On/Off The following pages show the hearing aid model and compatible earpieces described in this user guide. You can identify your personal model by: • Checking “Your hearing aid details” on page 3. • Comparing your earpiece and your hearing aid with the following models Multi-function button Compatible earpieces... -
Page 6: Left And Right Hearing Aid Markings
3. Left and right hearing aid markings There is a blue or red marking on the hearing aid to Terra/Terra+ BTE with classic earmold indicate if it is a left or right hearing aid. Multi-function Hook / sound outlet button Blue marking for Red marking for Battery door... -
Page 7: On/Off
4. On/Off 5. Batteries 5.1 Insert battery with a standard battery door The battery door is also the on/off switch. For tamper- proof battery doors refer to chapter 5.2. Closed battery door = hearing aid is on Remove the Open the Place battery in sticker from battery door. - Page 8 • checking the following table. Model Zinc-air Color ANSI battery marking on code code size package Phonak Terra / Terra+ BTE-UP blue PR44 7003ZD Place the tip of the tool in Use the tool as a lever BTE-SP orange PR48 7000ZD...
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Page 9: Putting On The Hearing Aid
6. Putting on the hearing aid Inserting the battery 6.1 Putting on the hearing aid with classic earmold Remove the sticker from the new battery and wait Take the earmold up to your ear for 2 minutes. and place the ear canal part into your ear canal. -
Page 10: Removing The Hearing Aid
7. Removing the hearing aid 6.2 Putting on the hearing aid with dome, 7.1 Removing the hearing aid with classic earmold SlimTip or universal eartip Place the hearing aid behind Lift the hearing aid above the your ear. upper part of your ear. Grasp the earmold with your Insert the earpiece into your fingers and gently remove it. -
Page 11: Multi-Function Button
8. Multi-function button 7.2 Removing the hearing aid with dome, SlimTip or universal eartip The multi-function button has several functions. It functions as, a volume control and/or a program Pull on the bend of the tube change depending on the and remove the hearing aid hearing aid programming. -
Page 12: Connectivity Overview
9. Connectivity overview 10. Initial pairing 10.1 Initial pairing to a Bluetooth® enabled device The illustration below shows the connectivity options available for your hearing aid. It is only necessary to perform the pairing procedure once with each device featuring Bluetooth® wireless Bluetooth®... - Page 13 10.2 Connecting to the device Your device shows a list of Bluetooth® enabled devices. After being paired to your device, your hearing aid will Select the hearing aid from the list to simultaneously pair automatically connect again when switched on. both hearing aids.
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Page 14: Phone Calls
11. Phone calls 11.1 Making a call Your hearing aid connects directly with Bluetooth® enabled phones. When paired and connected to your phone, you will hear notifications and the caller’s voice Enter the phone number and press the dial button. directly in your hearing aid. - Page 15 11.2 Accepting a call 11.3 Ending a call When receiving a call, an incoming-call notification will A call can be ended by a long press on the upper or lower be heard in the hearing aid. part of the multi-function button on the hearing aid (more than 2 seconds) or directly on your phone.
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Page 16: Flight Mode
12. Flight mode 11.4 Rejecting a call Your hearing aid operates between 2.4 GHz–2.48 GHz frequency range. When flying some operators require all An incoming call can be rejected by a long press on devices to be switched into flight mode. Entering flight the upper or lower part of the multi-function button mode will not disable normal hearing aid functionality, on the hearing aid (more than 2 seconds) or directly... - Page 17 13. myPhonak app overview* 12.2 Exit flight mode To learn more about myPhonak app, To enable the wireless function and exit flight mode in please visit the webpage https://www.phonak.com/en-int/ each hearing aid: hearing-devices/apps/myphonak or scan the QR code. Open the battery door. For tamper-proof battery door, refer to chapter 5.2.
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Page 18: Listening In Public Places
14. Listening in public places 15. Environmental conditions The product is designed such that it functions without Your hearing aid has a telecoil option that problems or restrictions if used as intended, unless can help you hear in various public spaces otherwise noted in this user guide. -
Page 19: Care And Maintenance
If the device has been subject to storage and transport Sonova AG will provide a minimum of a five year repair conditions outside of the recommended use conditions, service period after the respective hearing aid and... - Page 20 Daily When you are not using your hearing aid, leave the battery door open so that any moisture can evaporate. Inspect the earpiece and tube for earwax and moisture Make sure that you always completely dry your hearing deposit. Clean the surfaces with a lint-free cloth. Never aid after use.
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Page 21: Exchanging The Earpiece
17. Exchanging the earpiece 17.1 Removing the earpiece from the SlimTube Your hearing aid is fitted with an earpiece, which can be an earmold, a universal eartip, a SlimTip* or a dome*. Please check the earpiece regularly and exchange or clean Remove the earpiece from the it if it looks dirty or if the hearing aid volume or sound SlimTube by holding the SlimTube... -
Page 22: Exchanging The Earwax Protection Of Your Slimtip
18. Exchanging the earwax protection of your SlimTip 17.2 Attaching the earpiece to the SlimTube Hold the SlimTube in one hand Insert the removal side of the and the earpiece in the other. exchange tool into the used earwax protector. The shaft of the holder should touch the rim of the earwax protector. -
Page 23: Service And Warranty
International warranty insertion side of the exchange tool straight into the hole of the Sonova AG offers a one year limited international SlimTip until the outer ring is warranty, valid from the date of purchase. This perfectly aligned. -
Page 24: Compliance Information
Declaration of Conformity for the hearing aid This warranty does not cover damage from improper Hereby Sonova AG declares that this product meets the handling or care, exposure to chemicals or undue stress. requirements of the Medical Devices Regulation (EU) - Page 25 Phonak Terra+ BTE-SP Changes or modifications made to this device not FCC ID: KWC-ARNESP IC: 2262A-ARNESP Canada expressly approved by Sonova AG may void the FCC authorization to operate this device. Phonak Terra BTE-M Notice 3: Phonak Terra+ BTE-M This device has been tested and found to comply with...
- Page 26 Electromagnetic emissions no guarantee that interference will not occur in a particular installation. If this device does cause harmful interference to radio or television reception, which can be determined by turning the equipment off and on, the user Manufacturer’s Declaration: The hearing aids are intended is encouraged to try to correct the interference by one or for use in the electromagnetic environments listed below.
- Page 27 Electromagnetic immunity Immunity IEC 60601-1-2 Compliance Level Immunity IEC 60601-1-2 Compliance Level Test Test Level Test Test Level Electrostatic +/- 8 kV contact +/- 8 kV contact Rated power Discharge frequency +/- 2 kV , +/- 4 kV, +/- 2 kV , +/- 4 kV, 30 A/m 30 A/m (ESD) IEC...
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Page 28: Information And Description Of Symbols
21. Information and description of symbols With the CE symbol, Sonova AG confirms Indicates the date when the medical device that this product – including accessories – was manufactured. meets the requirements of the Medical Devices Regulation (EU) 2017/745 as well as Indicates the Authorized representative in the Radio Equipment Directive 2014/53/EU. - Page 29 Bluetooth to use in magnetic resonance (MR) environ- ment (e.g. during an MRI scan). SIG, Inc. and any use of such marks by Sonova AG is under license. Other trademarks and trade names are those of their respective owners.
- Page 30 Ingress Protection Rating. IP68 rating indicates that the hearing aid is water and The symbol with the crossed-out garbage bin dust resistant. It survived continuous is to make you aware that this hearing aid as immersion in 1 meter of fresh water for 60 well as batteries may not be thrown away as minutes and 8 hours in a dust chamber as normal household waste.
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Page 31: Troubleshooting
22. Troubleshooting Cause Possible remedy Cause Possible remedy Issue: Hearing aid whistles Issue: Hearing aid not functioning (no amplification) Clean earpiece Hearing aid not inserted Earpiece blocked Insert hearing aid correctly (chapter 6) correctly into ear (chapter 16) Press the lower part of the multi-function Hearing aid switched off Cerumen in ear canal Contact your hearing care professional... -
Page 32: Important Safety Information
23. Important safety information Please read the relevant safety information and • Terra BTE-UP, Terra+ BTE-UP: limitations-of-use information on the following pages • Severe, before using your hearing aid. • Profound • Terra BTE-SP, Terra+ BTE-SP: Intended use • Mild, The hearing aid is intended to amplify and transmit sound •... - Page 33 Intended patient population The primary criteria for the referral of a patient for a medical or other specialist opinion and / or treatment This device is intended for patients from 3 years of age who are as follows: fulfil the clinical indication for this product. •...
- Page 34 • Abnormal appearance of the eardrum and ear canal If the patient has given their informed and competent such as: decision not to accept advice to seek a medical opinion, it is • Inflammation of the external auditory canal permissible to proceed to recommend appropriate hearing •...
- Page 35 Changes or modifications to the hearing aid that were not that directly or indirectly led, might have led or might lead explicitly approved by Sonova AG are not permitted. Such to any of the following: changes may damage your ear or the hearing aid.
- Page 36 Hearing programs in the directional microphone mode reduce The following is only applicable for persons with active background noises. Please be aware that warning signals or implantable medical devices (i.e. pacemakers, defibrillators, etc.): noises coming from behind, e. g. cars, are partially or entirely Keep the hearing aid at least 15 cm (6 inches) away from suppressed.
- Page 37 Portable RF communications equipment (including peripherals The majority of hearing aid users have a hearing loss for which such as antenna cables and external antennas) should be used a deterioration in hearing is not to be expected with regular no closer than 30 cm (12 inches) to any part of the hearing use of a hearing aid in everyday situations.
- Page 38 23.2 Information on product safety Special medical or dental examination including radiation described below, may adversely affect the correct functioning These hearing aids are water resistant and not waterproof. of your hearing aids. Remove and keep them outside the They are designed to withstand normal activities and examination room/area before undergoing: occasional accidental exposure to extreme conditions.
- Page 39 Do not use your hearing aid in areas where electronic equipment is prohibited. When you are not using your hearing aid, leave the battery door open so that any moisture can evaporate. Make sure that The dome should be changed every three months or when it you always completely dry your hearing aid after use.
- Page 40 Notes Notes...
- Page 41 Your hearing care professional: Australian Sponsor: Sonova Deutschland GmbH Sonova Australia Pty Ltd Max-Eyth-Strasse 20 12 Inglewood Place, 70736 Fellbach-Oeffingen Norwest NSW 2153 Germany Australia Manufacturer: Sonova AG Laubisrütistrasse 28 CH-8712 Stäfa Switzerland www.phonak.com...