Related Manuals for Sonova Phonak CROS L-R
Summary of Contents for Sonova Phonak CROS L-R
- Page 1 Phonak CROS L User Guide Phonak CROS L-R Phonak CROS L-R Trial Phonak Charger Ease...
- Page 2 This user guide is valid for: Wireless CROS device Phonak CROS L-R Phonak CROS L-R Trial Charging accessories Phonak Charger Ease...
- Page 3 Your CROS system and charger details If no box is checked and you do not know the model of your CROS device or charging accessories, please ask your hearing care professional. The CROS device described in this user guide contains a built-in and non-removable rechargeable lithium-ion battery.
- Page 4 Your CROS device and charger have been developed by Phonak – a world leader in hearing solutions based in Zurich, Switzerland. These premium products are the result of decades of research and expertise and are designed with your well-being in mind. We thank you for making such a great choice and wish you many years of listening pleasure.
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Page 5: Table Of Contents
Contents Your CROS device and charger Quick guide Parts of the CROS device and charger Using the charger Preparing the charger Charging the CROS system Using the CROS device Left and right CROS device markings Putting on the CROS device Removing the CROS device Multi-function button On/Off... - Page 6 Further information 17. Operating, transport and storage conditions 18. Care and maintenance 19. Exchanging the earpiece 20. Service and warranty 21. Compliance information 22. Information and description of symbols 23. Troubleshooting 24. Important safety information...
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Page 7: Quick Guide
1. Quick guide Charging your CROS device Before using your hearing aid for the first time, it is recommended to charge it for 3 hours. After placing your CROS device in the charger, the indicator light will show the charging state of the battery until the CROS device is fully charged. - Page 8 Multi-function button with indicator light The button has several functions. The primary function is as an on/off switch. Together with your hearing care professional, you can decide if it also allows for balance control, mute and/ or program change. This is indicated in your individual instructions.
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Page 9: Parts Of The Cros Device And Charger
2. Parts of the CROS device and charger The following pictures show the CROS device model and charger accessories described in this user guide. You can identify your personal models by: • checking “Your CROS device and charger details” on page 3. - Page 10 Possible earpieces Dome SlimTip CROS Tip CROS L-R CROS L-R Trial Multi-function button with built-in indicator light Tube Anchor (optional) Speaker dummy (without earpiece attached)
- Page 11 Phonak Charger Ease Charger Case lid Cavity for earpieces Hearing aid charging slots with left/right indicators USB-C port...
- Page 12 External power supply USB cable (< 3 m) Power adapter Power adapter and Charger Ease specifications Power adapter input voltage 100-240 VAC, 50/60 Hz, current 0.25 A Power adapter output voltage 5 VDC +/-5%, current 1 A Charger input voltage 5 VDC +/-5%, current 250 mA USB cable specifications 5 V min.
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Page 13: Preparing The Charger
3. Preparing the charger Connecting to the power supply a) Plug the larger end of the USB cable into the power adapter. b) Plug the smaller end into the USB port on the charger. c) Insert the power adapter into a power outlet. d) The indicator light around the USB port will light up green when the charger is connected to the power outlet. -
Page 14: Charging The Cros System
4. Charging the CROS device Low power: You will hear two beeps in the hearing aid when the battery is low. You will have approximately 60 minutes before you have to charge the CROS system (this can vary, depending on the hearing aid or CROS device settings). - Page 15 Please refer to chapter 3 for how to set up the charger. Insert the CROS device into the charging slot and the earpiece in the large cavity. Make sure the left/right marking on the CROS device matches the left (blue) or right (red) indicator next to the charging slots.
- Page 16 The indicator light on the CROS device will show the charging state of the battery until it is fully charged. When fully charged the indicator light will remain on, i.e. solid green light. The charging process will automatically stop when the battery is fully charged, so the CROS device can be safely left in the charger.
- Page 17 Remove the CROS device from the charging slot by simply lifting it out of the charger. Do not hold the tube to remove the CROS device from the charger as this can damage the tube. To prevent discharge, turn off your CROS device before storing it in the disconnected charger.
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Page 18: Left And Right Cros Device Markings
5. Left and right CROS device markings There is a red or blue marking on the back of the CROS device and on the speaker dummy. This will tell you if the CROS device is meant to be worn on the left or the right ear. -
Page 19: Putting On The Cros Device
6. Putting on the CROS device Place the CROS device behind your ear. Insert the earpiece into your ear canal. If there is an anchor attached to the earpiece, tuck it into the bowl of your ear to secure your CROS device. -
Page 20: Removing The Cros Device
7. Removing the CROS device Pull on the bend of the tube and remove the CROS device from behind the ear. -
Page 21: Multi-Function Button
8. Multi-function button The multi-function button has several functions. It functions as an on/off switch, a mute/unmute switch, a balance control when there is a wireless transmission of sound from the CROS device to the hearing aid and/or a program change depending on the CROS system programming. -
Page 22: On/Off
9. On/Off Switch on CROS device The CROS device can be configured to switch on automatically when removed from the charger. If this function is not configured, firmly press and hold the lower part of the button for 3 seconds until the indicator light blinks. -
Page 23: Tap Control
10. Tap Control Tap Control is available only for L90 and L70 rechargeable models on the Lumity platform. If they are part of the CROS system, the Tap Control functions are available on the CROS device too and are described in the hearing aid user guide. To use Tap Control, tap the top of your ear twice. -
Page 24: Connectivity Overview
11. Connectivity overview The illustration below shows the connectivity options available for your CROS system. Bluetooth enabled device, e.g. cell phone TV Connector connected to TV* Roger** Please note that in a CROS system the connectivity to external devices is routed through the hearing aid only. * The TV Connector can be connected to any audio source such as a TV, PC or hi-fi system. -
Page 25: Initial Pairing
12. Initial pairing 12.1 Initial pairing to a Bluetooth® enabled device It is only necessary to perform the pairing procedure once with each device featuring Bluetooth wireless technology. After the initial pairing, your CROS system will connect automatically to the device. The initial pairing process can take up to 2 minutes. - Page 26 Your device shows a list of Bluetooth enabled devices. Select the hearing aid from the list to pair the CROS system with the device. A beep played through the hearing aid confirms successful paring. For more information about pairing instructions for Bluetooth wireless technology, specific to some of the most popular phone manufacturers, go to: https://www.phonak.com/com/en/support.html...
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Page 27: Phone Calls
13. Phone calls Your CROS system connects directly with Bluetooth enabled phones. When paired and connected to your phone, you will hear notifications, incoming call notification and the caller’s voice directly in your hearing aid. Phone calls are “hands free”, this means that your voice is picked up by the hearing aid microphones and transmitted to the phone. - Page 28 13.1 Making a call Enter the phone number and press the dial button. You will hear the dialing tone through your hearing aid. Your voice is picked up by the hearing aid microphones and transmitted to the phone.
- Page 29 13.2 Accepting a call When receiving a call, an incoming call notification will be heard in the hearing aid (e.g. ring tone or voice notification). The call can be accepted by tapping the top of your ear twice (only if CROS device is paired with performance level L90 or L70), a short press on the upper or lower part of the multi-function button on the hearing aid or CROS device (less than 2 seconds) or directly on your phone.
- Page 30 13.3 Ending a call A call can be ended by tapping the top of your ear twice (only if CROS device is paired with performance level L90 or L70), a long press on the upper or lower part of the multi-function button on the hearing aid or CROS device (more than 2 seconds) or directly on your phone.
- Page 31 13.4 Rejecting a call An incoming call can be rejected by a long press on the upper or lower part of the multi-function button on the hearing aid or CROS device (more than 2 seconds) or directly on your phone. long press >...
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Page 32: Flight Mode
14. Flight mode Your CROS system operates in the 2.4 GHz - 2.48 GHz frequency range. When flying some operators require all devices to be switched into flight mode. Entering flight mode will not disable normal hearing aid functionality, and will only disable the Bluetooth connectivity functions, including the wireless transmission of sound from the CROS device to the hearing aid on the other ear. - Page 33 14.1 Enter flight mode To disable the wireless function and enter flight mode in CROS device: If the CROS device is turned off, proceed to step 2. If the CROS device is on, turn it off by pressing and holding the lower part of the button for 3 seconds, until the indicator light turns solid red for 3 seconds, signifying that...
- Page 34 14.2 Exit flight mode To enable the wireless function and exit flight mode, switch the CROS system off and then on again - refer to chapter 9.
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Page 35: Rebooting Your Cros Device
15. Rebooting your CROS device Use this technique if your CROS device is in an error state. This will not remove or delete any program or settings. Press the lower part of the multi-function button for at least 15 seconds. It does not matter if the CROS device is switched on or off before you start pressing the button. -
Page 36: Myphonak And Myphonak Junior Apps Overview
16. myPhonak and myPhonak Junior apps overview To learn more about myPhonak, please visit the webpage https://www.phonak.com/en-int/hearing- devices/apps/myphonak or scan the QR code To install myPhonak, please scan the QR code To learn more about myPhonak Junior, please visit the webpage www.phonak.com/junior-ug or scan the QR code To install myPhonak Junior, please scan the... -
Page 37: Operating, Transport And Storage Conditions
17. Operating, transport and storage conditions The product is designed such that it functions without problems or restrictions if used as intended, unless otherwise noted in these user guides. Please ensure to use, charge, transport and store the CROS device and the charger according to the following conditions: Charging Transport... - Page 38 Please ensure to charge the CROS device regularly during long-term storage. If the device has been subject to storage and transport conditions outside of the recommended use conditions, bring the device back into recommended use conditions before starting the device. This CROS device is classified as IP68.
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Page 39: Care And Maintenance
Sonova AG will provide a minimum of a five year repair service period after the respective CROS device, charger and essential components have been phased out of the product portfolio. - Page 40 Your CROS device is resistant to water, sweat and dust under the following conditions: • After exposure to water, sweat or dust, the CROS device is cleaned and dried. • The CROS device is used and maintained as described in this user guide.
- Page 41 Charger: Make sure that charger inserts are clean and clean the surfaces with a lint-free cloth. Never use cleaning agents such as household detergents, soap, etc. for cleaning your charger. Weekly CROS device: Clean the earpiece with a soft, damp cloth or with a special cleaning cloth for hearing aids.
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Page 42: Exchanging The Earpiece
19. Exchanging the earpiece 19.1 Removing the earpiece from the speaker dummy Remove the earpiece from the speaker dummy by holding the speaker dummy in one hand and the earpiece in the other. Gently pull off the earpiece to remove. Clean the speaker dummy with a lint-free cloth. - Page 43 19.2 Attaching the earpiece to the speaker dummy Hold the speaker dummy in one hand and the earpiece in the other. Slide the earpiece over the speaker dummy. The speaker dummy and the earpiece should fit perfectly together.
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Page 44: Service And Warranty
CROS system and charger about the terms of the local warranty. International warranty Sonova AG offers a one year limited international warranty, valid from the date of purchase. This limited warranty covers manufacturing and material defects in the CROS device and charger respectively, but not accessories such as tubes, earpieces, external receivers. - Page 45 Warranty limitation This warranty does not cover damage from improper handling or care, exposure to chemicals or undue stress. Damage caused by third parties or non-authorized service centers renders the warranty null and void. This warranty does not include any services performed by a hearing care professional in their office.
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Page 46: Compliance Information
21. Compliance information Europe: Declaration of Conformity Hereby Sonova AG declares that this product meets the requirements of the Medical Devices Regulation (EU) 2017/745 as well as the Radio Equipment Directive 2014/53/EU. The full text of the EU Declaration of Conformity... - Page 47 The wireless models listed on page 2 are certified under: Phonak CROS L-R Phonak CROS L-R Trial FCC ID: KWC-MRP IC: 2262A-MRP Canada...
- Page 48 Notice 2: Changes or modifications made to this device not expressly approved by Sonova AG may void the FCC authorization to operate this device. Notice 3: This device has been tested and found to comply with the limits for a Class B digital device, pursuant to Part 15 of the FCC Rules and ICES-003 of Industry Canada.
- Page 49 no guarantee that interference will not occur in a particular installation. If this device does cause harmful interference to radio or television reception, which can be determined by turning the equipment off and on, the user is encouraged to try to correct the interference by one or more of the following measures: •...
- Page 50 Radio information of your wireless CROS device Antenna type Resonant loop antenna Operation frequency 2.4 GHz – 2.48 GHz Modulation GFSK, GMSK Radiated power < 2.5 mW Bluetooth Range ~1 m Bluetooth version 4.2 LE Profiles supported HFP (Hands-free profile), A2DP Electromagnetic compatibility (EMC) Phonak hearing aids and charging accessories are EMC-tested in conformity with the requirements of IEC...
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Page 51: Information And Description Of Symbols
22. Information and description of symbols With the CE symbol, Sonova AG confirms that this product – including accessories – meets the requirements of the Medical Devices Regulation (EU) 2017/745 as well as the Radio Equipment Directive 2014/53/EU. The numbers after the CE symbol correspond... - Page 52 Indicates the date when the medical device was manufactured Indicates the Authorized representative in the European Community. The EC REP is also the importer to the European Union. This symbol indicates that it is important for the user to read and take into account the relevant information in these user guides.
- Page 53 The Bluetooth® word mark and logos are registered trademarks owned by Bluetooth SIG, Inc. and any use of such marks by Sonova AG is under license. Other trademarks and trade names are those of their respective owners. Japanese mark for certified radio...
- Page 54 Indicates the manufacturer’s serial number so that a specific medical device can be identified. Indicates the manufacturer’s catalogue number so that the medical device can be identified. Indicates that the device is a medical device. This symbol indicates that electronic instructions for use are available.
- Page 55 Indicates the temperature limits to which the medical device can be safely exposed. Indicates the range of humidity to which the medical device can be safely exposed. Indicates the range of atmospheric pressure to which the medical device can be safely exposed.
- Page 56 The symbol with the crossed-out garbage bin is to make you aware that this CROS device as well as the charger may not be thrown away as normal household waste. Please dispose of old or unused CROS device and charger, at waste disposal sites intended for electronic waste, or give your CROS device and charger to your hearing care professional for disposal.
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Page 57: Troubleshooting
23. Troubleshooting Cause Possible remedy Issue: CROS system not functioning Speaker/earpiece of Clean speaker opening/earpiece of hearing hearing aid blocked CROS device or hearing Press lower part of multi-function button aid is switched off for 3 seconds (chapter 9) Battery fully discharged Charge CROS device (chapter 4) Issue: CROS device will not switch on Battery fully discharged... - Page 58 Cause Possible remedy Issue: Indicator light on CROS device is solid red while CROS device is in the charger Clean the contacts of the CROS device and Dirty charging contacts the charger CROS device is out of its Warm CROS device up or cool it down. operating temperature Operating temperature range is +5°...
- Page 59 Cause Possible remedy Issue: Battery does not last the whole day Contact your hearing care professional. A Shortened battery life battery replacement may be required Issue: Phone call function does not work CROS system is in flight Switch CROS device off and then on again mode (chapter 14.2) CROS system not paired...
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Page 60: Important Safety Information
24. Important safety information Please read the relevant safety information and limitations- of-use information on the following pages before using your CROS device. Intended use CROS device: The Phonak CROS device is placed on the unaidable ear and wirelessly transmits sound to the compatible Phonak hearing aid on the other ear. - Page 61 Contraindications CROS device: General clinical contraindications for the use of a CROS device are: • Aidable hearing loss (on the intended CROS side) • Normal hearing (on the intended CROS side) Special consideration will need to be taken when fitting a CROS device to ears with anatomical deformity (e.g.
- Page 62 • Pain or discomfort in the ear • Abnormal appearance of the eardrum and ear canal such as: - Inflammation of the external auditory canal - Perforated eardrum • Other abnormalities which the hearing care professional believes are of medical concern The hearing care professional may decide that referral is not appropriate or in the best interest of the patient when the following applies:...
- Page 63 • The recommended hearing aid system will not have an adverse effect on the patients health or general well-being • The records confirm that the patient´s best interest has been taken into consideration If legally required, the patient has signed a disclaimer to confirm that the referral advice has not been accepted and that it is an informed decision.
- Page 64 The CROS device is suitable for the home healthcare environment and due to its portability it may happen that it is used in professional healthcare facility environment like physician offices, dental offices etc. Intended patient population CROS device: This device is intended for patients with unaidable hearing loss in one ear and better hearing in the other ear, from 6 years of age.
- Page 65 Clinical benefit: CROS device: The CROS device itself does not provide a direct clinical benefit. The clinical benefit, which is the improvement of speech understanding, is provided by the combination of the compatible hearing aid with the CROS device. Charger: The charger itself does not provide a direct clinical benefit.
- Page 66 Side effects CROS device: Wearing your CROS device may result in undesirable physiological side effects or adverse reactions, which all may result from the shape and material of the housing and the earpiece, such as: • Build-up of ear wax, •...
- Page 67 Any serious incident that has occurred in relation to the CROS device should be reported to the manufacturer representative and the competent authority of the state of residence. A serious incident is described as any incident that directly or indirectly led, might have led or might lead to any of the following: a) the death of a patient, user or other person b) the temporary or permanent serious deterioration of...
- Page 68 14. Changes or modifications to the CROS device and the charger that were not explicitly approved by Sonova AG are not permitted. Such changes may damage your ear or the CROS device.
- Page 69 If you feel pain in or behind your ear, if it is inflamed or if skin irritation and accelerated accumulations of earwax occur, please check with your hearing care professional or physician. In very rare cases, the dome can remain in your ear canal when removing the hearing tube from the ear.
- Page 70 WARNING: The CROS device uses a lithium button/coin battery. These batteries are hazardous and can cause severe or fatal injuries in 2 hours or less if they are swallowed or placed inside any part of the body, whether the battery is used or new! Keep out of the reach of children, individuals with cognitive impairment, or pets.
- Page 71 During streaming of phone calls or music to the hearing aid, the signal from the CROS device is no longer transmitted to the hearing aid, which may result in unawareness of acoustical situations indicating danger. Use of this equipment adjacent to or stacked with other equipment should be avoided because it could result in improper operation.
- Page 72 Portable RF communications equipment (including peripherals such as antenna cables and external antennas) should be used no closer than 30 cm (12 inches) to any part of the CROS device or accessory, including cables specified by the manufacturer. Otherwise, degradation of the performance of this equipment could result.
- Page 73 Avoid strong physical impacts to the ear when wearing a CROS device with customized earpiece. The stability of cus- tomized earpieces is designed for normal use. A strong physi- cal impact to the ear (e.g. during sports) may cause the cus- tomized earpiece to break.
- Page 74 Only authorized personnel are allowed to open the charging accessory due to possible electrical hazard. Cables and cords wrapped around the neck may cause strangulation. Do not leave the device and its components unattended with children, individuals with cognitive impairment or pets.
- Page 75 24.2 Information on product safety Your CROS device is water resistant and not waterproof. It is designed to withstand normal activities and occasional accidental exposure to extreme conditions. Never immerse your CROS device in water! The CROS device is not specifically designed for extended periods of water submersion on a continual basis, that is worn in activities such as swimming or bathing.
- Page 76 Do not place the charging accessories close to an induction cooking surface. Conductive structures inside the charging accessories could absorb inductive energy resulting in thermal destruction. The dome should be changed every three months or when it becomes stiff or brittle. This is to prevent the dome from detaching from the tube spout during insertion into or removal from the ear.
- Page 77 Special medical or dental examination including radiation described below, may adversely affect the correct functioning of your CROS device. Remove and keep them outside the examination room/area before undergoing: • Medical or dental examination with X-ray (also CT scan). • Medical examinations with MRI/NMRI scans, generating magnetic fields.
- Page 78 Charger and power supply must be protected from shocks. If the charger or power supply is damaged after a shock, the devices must not be used anymore. Make sure that you always completely dry your hearing aid after use. Store the hearing aid in a safe, dry and clean place.
- Page 79 Notes...
- Page 80 Your hearing care professional: Australian Sponsor: Sonova Deutschland GmbH Sonova Australia Pty Ltd Max-Eyth-Strasse 20 12 Inglewood Place, 70736 Fellbach-Oeffingen Norwest NSW 2153 Germany Australia Manufacturer: Sonova AG Laubisrütistrasse 28 CH-8712 Stäfa Switzerland www.phonak.com...