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Phonak Vitus+
ITE
User Guide

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Summary of Contents for Sonova Phonak Vitus+ ITE

  • Page 1 Phonak Vitus+ User Guide...
  • Page 2 This user guide is valid for: Wireless models CE mark applied Phonak Vitus+ ITE-312 2018 Phonak Vitus+ ITE-13 2018 Non wireless models CE mark applied Phonak Vitus+ ITE-10 NW O 2018...
  • Page 3 If no box is checked and you do not know the model of your hearing aid, please ask your hearing care professional. Model Battery size Phonak Vitus+ ITE-10 NW O Phonak Vitus+ ITE-312 Phonak Vitus+ ITE-13 Your hearing care professional:...
  • Page 4 Your hearing aids have been developed by Phonak – the world leader in hearing solutions based in Zurich, Switzerland. These premium products are the result of decades of research and expertise and are designed to keep you connected to the beauty of sound! We thank you for making such a great choice and wish you many years of listening pleasure.
  • Page 5: Table Of Contents

    Contents Your hearing aid Quick guide Parts of the hearing aid Using the hearing aid Left & right hearing aid markings On/Off Batteries Putting on the hearing aid Removing the hearing aid Push button Volume control Further Information 10. Care and maintenance 11.
  • Page 6: Quick Guide

    1. Quick guide Left & right hearing aid markings Blue marking for left hearing aid. Red marking for right hearing aid. Left Right Changing batteries Remove the Open the Place battery in the sticker from the battery door. battery door with the new battery “+”...
  • Page 7 On/Off Push button Models with this option only: The push button on your hearing aid can have various functions. Volume control Models with this option only: To increase the volume, turn the volume control forwards. To decrease the volume, turn the volume control backwards.
  • Page 8: Parts Of The Hearing Aid

    2. Parts of the hearing aid The pictures below show the models described in this user guide. You can identify your personal model by: • Checking “Your hearing aid details” on page 3. • Or comparing your hearing aid with the following shown models.
  • Page 9 Vitus+ ITE-312 Sound output / wax protection system Custom made shell Push button Battery door Volume control (optional) Vitus+ ITE-13 Custom made shell Sound output / wax protection system Push button Battery door Volume control (optional)
  • Page 10: Left & Right Hearing Aid Markings

    3. Left & right hearing aid markings There is a red or blue marking to tell you if it is a left or a right hearing aid. The color mark is located on the shell (text printed in red or blue), or shell is colored red or blue.
  • Page 11: On/Off

    4. On/Off The battery door is also the on/off switch. Closed battery door = hearing aid is on Opened battery door = hearing aid is off When you switch on the hearing aid you may hear a start-up melody.
  • Page 12: Batteries

    5. Batteries Remove the Open the Place battery in the sticker from the battery door. battery door with the new battery and “+” symbol facing wait two upwards. minutes. If it is difficult to close the battery door: Check that the battery is inserted correctly and the “+”...
  • Page 13 Replacement battery This hearing aid requires zinc-air batteries. Identify the correct battery size (10, 312 or 13) by: • Checking “Your hearing aid details” on page 3. • Checking the marking on the inner side of the battery door. • Checking the following table. Model Zinc air Color...
  • Page 14: Putting On The Hearing Aid

    6. Putting on the hearing aid (all models) Take your hearing aid up to your ear and place the ear canal part into your ear canal.
  • Page 15: Removing The Hearing Aid

    7. Removing the hearing aid 7.1 Removing the hearing aid with a removal handle Hold the removal handle and carefully pull the hearing aid up and out of the ear.
  • Page 16 7.2 Removing the hearing aid without a removal handle Put your thumb behind your lobe and gently press your ear upward to push the hearing aid out of the canal. In order to help it along, make chewing movements with your jaw. Grasp the protruding hearing aid and remove it.
  • Page 17: Push Button

    8. Push button Models with this option only: The push button on your hearing aid can have various functions or is not active. This depends on the programming of the hearing aid, which is indicated in your individual “Hearing aid instructions”.
  • Page 18: Volume Control

    9. Volume control Models with this option only: To increase the volume, turn the volume control forwards. To decrease the volume, turn the volume control backwards. The volume control can be disabled by the hearing care professional.
  • Page 19: Care And Maintenance

    10. Care and maintenance Diligent and routine care of your hearing aid contributes to outstanding performance and a long service life. Please use the following specifications as a guideline. For further information regarding product safety, see chapter 16.2. General information Before using hair spray or applying cosmetics, you should remove your hearing aid from your ear, because these products may damage it.
  • Page 20 Daily Daily cleaning and the use of a drying system is highly recommended. C&C line from Phonak is a complete set of cleaning products. Your hearing care professional will be glad to advise you. Never use household cleaning products (washing powder, soap, etc.) to clean your hearing aids.
  • Page 21 Wax protection SmartGuard is a unique SmartGuard wax protection system developed by Phonak. The unique membrane design completely protects your hearing aid from wax and moisture. Cerustop wax guards are also commonly used as an alternative protection system. Please ask your hearing care professional for detailed information on the use of the wax...
  • Page 22: Wireless Accessories

    11. Wireless accessories 11.1 Communication in noise and over distance The Roger portfolio provides an outstanding microphone performance to help you better understand in noise and over distance. With Roger you can benefit from: • understanding every word in a noisy situation e.g. restaurants, public areas and over distance •...
  • Page 23 Microphone* Body-worn receiver option Note: Only available for models with telecoil * Some Roger microphones also support input from audio sources via Bluetooth® or cable. Bluetooth® is a registered trademark owned by the Bluetooth SIG, Inc.
  • Page 24: Service And Warranty

    International warranty Sonova AG offers a one year limited international warranty, valid starting from the date of purchase. This limited warranty covers manufacturing and material defects in the hearing aid itself, but not accessories such as batteries, tubes, earmolds and external receivers.
  • Page 25 Warranty limitation This warranty does not cover damage from improper handling or care, exposure to chemicals or undue stress. Damage caused by third parties or non-authorized service centers renders the warranty null and void. This warranty does not include any services performed by a hearing care professional in their office.
  • Page 26: Compliance Information

    13. Compliance information Europe: Declaration of Conformity Hereby Sonova AG declares that this product meets the requirements of the Medical Devices Directive 93/42/EEC as well as the Radio Equipment Directive 2014/53/EU. The full text of the EU Declaration of Conformity can be...
  • Page 27 Radio information of your wireless hearing aid Antenna type Integrated ferrite coil antenna (inductive) Operation frequency 10.6 MHz Occupied bandwidth approx. 500 kHz (99% BW) Modulation DQPSK Channel Single channel radio Operating range 18 cm (7”) Use case Streaming of audio or command signal to receiving hearing aid on the other ear...
  • Page 28: Information And Description Of Symbols

    14. Information and description of symbols With the CE symbol, Sonova AG confirms that this product – including accessories – meets the requirements of the Medical Devices Directive 93/42/EEC as well as the Radio Equipment Directive 2014/53/EU. The numbers after the...
  • Page 29 During transportation keep dry. This symbol indicates that it is important for the user to read and take into account the relevant information in these user guides. This symbol indicates that it is important for the user to pay attention to the relevant warning notices in these user guides.
  • Page 30 Indicates the manufacturer’s serial number so that a specific medical device can be identified. Indicates the manufacturer’s catalogue number so that the medical device can be identified. Temperature during transportation and storage: –20° to +60° Celsius (–4° to +140° Fahrenheit). Humidity during transportation: Up to 90% (non condensing).
  • Page 31 Atmospheric pressure: 200 hPA to 1500 hPa The symbol with the crossed-out garbage bin is to make you aware that this hearing aid may not be thrown away as normal household waste. Please dispose of old or unused hearing aids, at waste disposal sites intended for electronic waste, or give your hearing aid to your hearing care professional for disposal.
  • Page 32: Troubleshooting

    15. Troubleshooting Problem Causes Hearing aid not functioning Flat battery Blocked speaker Battery not inserted correctly Hearing aid switched off Hearing aid whistles Hearing aid not inserted correctly Earwax in ear canal Hearing aid not loud enough Volume too loud or distorted Low battery Blocked speaker...
  • Page 33 What to do Change battery (chapter 1 + 5) Clean speaker opening Insert battery correctly (chapter 1 + 5) Switch hearing aid on by completely closing the battery door (chapter 4) Insert hearing aid correctly (chapter 6) Contact your ENT/GP or hearing care professional Decrease volume (chapter 8 + 9) Change battery (chapter 1 + 5) Clean speaker opening...
  • Page 34: Important Safety Information

    16. Important safety information Please read the information on the following pages before using your hearing aid. A hearing aid will not restore normal hearing and will not prevent or improve a hearing impairment resulting from organic conditions. Infrequent use of a hearing aid does not permit a user to attain full benefit from it.
  • Page 35 If batteries are Changes or modifications swallowed, consult your to the hearing aid that physician immediately! were not explicitly approved by Sonova AG are not permitted. Such changes may damage your ear or the hearing aid.
  • Page 36 If you feel pain in or This hearing aid is not for behind your ear, if it is children below 36 months. inflamed or if skin It contains small parts that irritation and accelerated can cause choking, if accumulations of earwax swallowed by children.
  • Page 37 The following is only 15 cm (6 inches) away applicable for persons with from the active implant. active implantable medical devices (i.e. pacemakers, Avoid strong physical defibrillators, etc.): impacts to the ear when Keep the wireless hearing wearing in-the-ear hearing aid at least 15 cm aids.
  • Page 38 16.2 Information on product safety Never immerse your hearing Protect your hearing aid aid in water! Protect it from from heat (never leave near excessive moisture. Always a window or in the car). remove your hearing aid Never use a microwave before showering, bathing, or other heating devices or swimming, as the hearing...
  • Page 39 Do not drop your hearing The batteries used in these aid! Dropping onto a hard hearing aids should not surface can damage your exceed 1.5 Volts. Please do hearing aid. not use silver-zinc or Li-ion (lithium-ion) rechargeable Always use new batteries batteries as these may for your hearing aid.
  • Page 40 Special medical or dental Do not use your hearing examination including aid in areas where radiation described below, electronic equipment may adversely affect the is prohibited. correct functioning of your hearing aids. Remove and keep them outside the examination room/area before undergoing: Medical or dental examination with X-ray...
  • Page 42 Notes...
  • Page 44 Manufacturer: Sonova AG Laubisrütistrasse 28 CH-8712 Stäfa Switzerland www.phonak.com Your hearing care professional:...

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