TWR Lighting E-1DBSL Manual page 31

DUAL MEDIUM INTENSITY LED/STROBE
RMA Replacements – Replacement part(s) will be shipped and billed to the customer for product(s)
considered as Warranty, pending return of defective product(s). When available, a certified
reconditioned part is shipped as warranty replacement with a Return Merchandise Authorization
(RMA) number attached. Upon receipt of returned product(s), inspection, testing, and evaluation will
be performed to determine the cause of defect. The customer is then notified of the determination of
the testing.
x Product(s) that is deemed defective and/or unrepairable and covered under warranty - a credit
will be issued to the customer's account.
x Product(s) found to have no defect will be subject to a $75.00 per hour testing charge (1
hour minimum), which will be invoiced to the customer. At this time the customer may
decide to have the tested part(s) returned and is responsible for the return charges.
x Product(s) under warranty, which the customer does not wish returned, the customer
will be issued a credit against the replacement invoice.
RMA Repair & Return – A Return Merchandise Authorization (RMA) will be issued for all part(s)
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returned to TWR for repair. Upon receipt of returned product(s), inspection, testing, and evaluation
will be performed to determine the cause of defect.
determination of the testing. If the returned part(s) is deemed unrepairable, or the returned part(s) is
found to have no defect, the customer will be subject to a $75.00 per hour testing charge (1 hour
minimum), which will be invoiced to the customer. Should the returned parts be determined to be
repairable, a written estimated cost of repair will be sent to the customer for their written approval
prior to any work being performed. In order to have the tested part(s) repaired and/or returned, the
customer must issue a purchase order and is responsible for the return shipping charges.
RMA Return to Stock – Any product order that is returned to TWR
or found to be unneeded upon receipt by the customer, the customer may be required to pay a
minimum 20% restocking fee. Product returned for credit must be returned within 60-days of
original purchase, be in new and resalable condition, and in original packaging. Once the product is
received by TWR it's condition will be evaluated and a credit will be issued only once it is determined
that the RMA Return Terms have been met.
M.E-2018.E-1DBSL
11-11-08 REV 1-19-18
MODEL E-1DBSL
Warranty & Return Policy
(continued)
The customer is then notified of the
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for part(s) ordered incorrectly