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Avaya G430 Deploying And Upgrading

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Deploying and Upgrading Avaya G430
Branch Gateway
Release 10.2.x
Issue 1
December 2023

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  • Page 1 Deploying and Upgrading Avaya G430 Branch Gateway Release 10.2.x Issue 1 December 2023...
  • Page 2 © written consent of Avaya can be a criminal, as well as a civil offense 2010-2023, Avaya LLC under the applicable law. All Rights Reserved. Virtualization Notice The following applies if the product is deployed on a virtual machine. While reasonable efforts have been made to ensure that the Each product has its own ordering code and license types.
  • Page 3 2. This equipment returns answer supervision signals on all Electromagnetic Compatibility (EMC) (DID) calls forwarded back to the PSTN. Avaya LLC is not responsible for any radio or television interference Permissible exceptions are: caused by unauthorized modifications of this equipment or the substitution or attachment of connecting cables and equipment •...
  • Page 4 FCC Part 68 Supplier’s Declarations of Conformity Means of Connection: Avaya LLC in the United States of America hereby certifies that the Connection of this equipment to the telephone network is shown in equipment described in this document and bearing a TIA TSB-168 the following table: label identification number complies with the FCC’s Rules and...
  • Page 5 Avaya Product or Cloud Service. For a list of support telephone numbers and contact addresses, go to the Avaya Support website: https://support.avaya.com (or such successor site as designated by Avaya), scroll to the bottom of the page, and select Contact Avaya Support.

  • Page 6: Table Of Contents

    Limitations of media module combinations .........................  31 Slot allocation ................ 33 Media module installation precautions .................... 33 Installing S8300 Server .................... 34 Installing media modules ....................  34 General grounding requirements ...................... 35 Installation location December 2023 Deploying and Upgrading Avaya G430 Branch Gateway Comments on this document?
  • Page 7 Configuring basic Branch Gateway connectivity Chapter 7: Post-installation verification................ 56 .................... 56 Roadmap for post installation ........................ 56 Installation testing .................... 56 Testing data connectivity ...................... 56 Testing telephones ........................ 57 Testing trunks December 2023 Deploying and Upgrading Avaya G430 Branch Gateway Comments on this document?
  • Page 8 Firmware upgrades using Solution Deployment Manager .... 78 Upgrading firmware using the command line interface through SCP/FTP/TFTP/HTTPS .... 79 CLI commands for upgrading Branch Gateway firmware via SCP/FTP/TFTP/HTTPS December 2023 Deploying and Upgrading Avaya G430 Branch Gateway Comments on this document?
  • Page 9 .........  83 Checking the G430 hardware vintage from the Branch Gateway CLI .... 84 Checking the G430 hardware vintage from the Communication Manager web interface ........ 85 Upgrading Branch Gateway firmware using the CLI via a USB device ...... 86 CLI commands for upgrading Branch Gateway firmware via a USB device .............. 86...
  • Page 10 Switch ports (ETH LAN) .................... 106 RST and ASB buttons ...... 107 Loading firmware from a bank other than the default bank during startup ............. 107 The front panel of the Avaya MM710B media module ...................... 107 MM710B ports ...................... 108 MM710B LEDs ...............  108 The front panel of the Avaya MM711 media module .........................
  • Page 11 Finding documents on the Avaya Support website ................ 133 Accessing the port matrix document .................  133 Avaya Documentation Center navigation .......................... 134 Training .................... 135 Viewing Avaya Mentor videos .......................... 135 Support December 2023 Deploying and Upgrading Avaya G430 Branch Gateway Comments on this document?

  • Page 12: Chapter 1: Introduction

    Chapter 1: Introduction Purpose This document contains Branch Gateway installation, configuration, upgrading, basic maintenance checklist, and procedures. This document is intended for system administrators, implementation, and support personnel. December 2023 Deploying and Upgrading Avaya G430 Branch Gateway Comments on this document?

  • Page 13: Chapter 2: Planning And Pre-Configuration

    - Screws to fasten the plywood board to the wall (10-12 pan head screws of at least 3/4 in.). Installation hardware If you install an S8300 server, ensure that you have the following hardware: • One USB CD/DVD-ROM drive (Avaya Comcode 700406267). • A laptop computer with Internet Explorer. December 2023...

  • Page 14: Obtaining The Branch Gateway Serial Number

    5. Click the search icon for Company Name. 6. In the Search Companies dialog box, do the following: a. In the %Name field, type Avaya or the Partner company name. b. Click Search Companies. c. Locate the correct entry and click the Select link.

  • Page 15: License File With Survivable Remote Server

    In this case, if control passes to the SRS, it can have the same level of call processing as the primary controller. ® The SRS must have a version of Avaya Aura Communication Manager, which is the same as the primary controller version.

  • Page 16: Branch Gateway Authentication File

    32 to 104˚F (0 to 40˚C). The humidity must not be higher than 90%. If the conditions are beyond the recommended limits, the thermal sensors can shut down the equipment and it can be damaged. December 2023 Deploying and Upgrading Avaya G430 Branch Gateway Comments on this document?

  • Page 17: Power Outlet Verification

    • 700503274 : G430 120 channel DSP daughter board – Single MP120 for upgrades • 700506957 : G430 MP120 Media Gateway – New bundle no on board MP20 and preinstalled MP120 • 700506958 : G430 MP120 Media Gateway Non-GSA – New bundle number on board MP20 and preinstalled MP120 •...
  • Page 18 AA 8.1.x, CM 8.1.x AA 8.0.x, CM 8.0.x You can upgrade to Release 10.1 from Build 42.4.0 and earlier only after installing Release 7.1.0.5 Build 38.21.3. Table continues… December 2023 Deploying and Upgrading Avaya G430 Branch Gateway Comments on this document?
  • Page 19 7.0.x + AA 6.3.x, CM 6.3.x + You can upgrade to Release 8.0 from Build 40.10.0 and earlier only after installing Release 7.1.0.3 Build 38.21.1. Table continues… December 2023 Deploying and Upgrading Avaya G430 Branch Gateway Comments on this document?
  • Page 20 AA 7.1, CM 6.3.x, AA 7.0, CM 7.1.2 You can upgrade to Release 7.1.3 from Build 39.12.0 and earlier only after installing Release 7.1.0.3 Build 38.21.1. Table continues… December 2023 Deploying and Upgrading Avaya G430 Branch Gateway Comments on this document?
  • Page 21 AA 7.1, CM 6.3.x, AA 7.0, CM 7.1.2 You can upgrade to Release 7.1.2 from Build 39.5.0 and earlier only after installing Release 7.1.0.3 Build 38.21.1. Table continues… December 2023 Deploying and Upgrading Avaya G430 Branch Gateway Comments on this document?
  • Page 22 AA 7.0, CM 7.0 BGW 7.0.1 37.38.0 MP120 Support AA 7.0 FP 1, CM 7.0.1 AA 7.0, CM 7.0+ AA 6.2 FP 4, CM 6.3.6+ Table continues… December 2023 Deploying and Upgrading Avaya G430 Branch Gateway Comments on this document?
  • Page 23 (CM supports all 120 channels) BGW 6.3 33.13.0 No BGW AA 6.2 FP2 CM support MP120 6.3 – May 2013 (CM supports all 120 channels) Table continues… December 2023 Deploying and Upgrading Avaya G430 Branch Gateway Comments on this document?

  • Page 24: Unpacking And Checking Package Contents

    Do not move the shipping carton until the operator examines it. The operator or regional representative initiates the necessary procedure to process the RMA. They guide the network administrator on how to return the damaged package, if necessary. December 2023 Deploying and Upgrading Avaya G430 Branch Gateway Comments on this document?

  • Page 25: Branch Gateway Package Contents

    - Four rubber feet • Auto-run CD The Avaya Partner Contact Closure adjunct box, if ordered, comes in a separate package. EM200 package contents The EM200 chassis and accessories are shipped in a box. If you ordered an EM200 expansion units, each EM200 package contains the following items: •...

  • Page 26: Chapter 3: Branch Gateway And Em200 Installation

    There are two types of mounting brackets provided with the Branch Gateway: • Without cable guides: two mounting brackets are provided. December 2023 Deploying and Upgrading Avaya G430 Branch Gateway Comments on this document?

  • Page 27: Brackets Without Cable Guides

    It is recommended to attach the mounting bracket with cable guides to the right side of the rack, so as not to block your view of the system LEDs. December 2023 Deploying and Upgrading Avaya G430 Branch Gateway Comments on this document?

  • Page 28: Mounting Branch Gateway In The Rack

    Use a minimum of four wood screws and ensure the screws are driven into wall studs, or use four wall anchors rated with a shear strength of more than 50 lb (22.5 December 2023 Deploying and Upgrading Avaya G430 Branch Gateway Comments on this document?

  • Page 29: Mounting The Branch Gateway On A Wall

    Mounting the Branch Gateway on a wall About this task You can only mount G430 Branch Gateway on a wall if you do not attach any EM200 modules to Procedure 1. Attach a wall mounting bracket to each side of the Branch Gateway, as shown in the following image.

  • Page 30: Installing The Em200 Expansion Modules

    EM200s one above the other. If you are mounting G430 and EM200 modules on a table, always place G430 on top of the EM200s. In this case, you can open G430 cover if you need to add or replace a DSP module or the RAM card.

  • Page 31: Limitations Of Media Module Combinations

    EM200 expansion modules has two media module slots. The EM200 slots connected to the EXPANSION OUT 1 connector on the rear of the G430 Branch Gateway are slots V5 and V6. The EM200 slots connected to the EXPANSION OUT 2 connector on the rear of the G430 Branch Gateway are slots V7 and V8.
  • Page 32 V2: slot for a media module 10/100M Services (SVCS) port V3: slot for a media module Figure 1: The G430 Branch Gateway front panel ports and slots System LEDs V5/V7 — slot for media module V6/V8 — slot for media module...

  • Page 33: Media Module Installation Precautions

    5. Apply firm pressure to engage the connectors. The connector has pins of different length. Long pins get engaged first to provide grounding. Medium and short length pins provide power and signal. December 2023 Deploying and Upgrading Avaya G430 Branch Gateway Comments on this document?

  • Page 34: Installing Media Modules

    System grounding must comply with the general grounding rules provided in Article 250 of the National Electrical Code (NEC), National Fire Protection Agency (NFPA) 70, or the applicable electrical codes in the country of installation. December 2023 Deploying and Upgrading Avaya G430 Branch Gateway Comments on this document?

  • Page 35: Installation Location

    Failure to install all safety grounds provided with the Branch Gateway voids the UL and the CE mark product safety certifications. It is hazardous and can cause death or severe personal injury. December 2023 Deploying and Upgrading Avaya G430 Branch Gateway Comments on this document?

  • Page 36: Restricted Access Location (Ral)

    Only service personnel or customers who have been instructed about the restricted access, and safety precautions can access RAL. Service personnel can access G430 or EM200 devices using a tool, such as a lock and key, or other means of security.
  • Page 37 If the approved ground or approved floor ground can be accessed only inside a dedicated power equipment room, then a licensed electrician must make connections to the ground. December 2023 Deploying and Upgrading Avaya G430 Branch Gateway Comments on this document?

  • Page 38: Ansi/Eia/Tia-607

    In buildings where a ground-cabling infrastructure complying with TIA-607 has been implemented, the Avaya equipment must be grounded according to the TIA-607 standard. In a TIA-607 installation, the Telecommunications Main Grounding Busbar (TMGB) or Telecommunications Grounding Busbar (TGB) links the telecommunications equipment to the ground.

  • Page 39: Safety Ground Connections

    An improper ground can cause an electrical shock, equipment failures, and service outages. Attaching the ground wires About this task Perform the following procedure for each Branch Gateway and EM200s. December 2023 Deploying and Upgrading Avaya G430 Branch Gateway Comments on this document?

  • Page 40: Attaching Ground Wires To Purchased Ground Blocks

    41 Connecting the EM200 expansion module to a power source About this task Before you connect power to G430, you must connect the EM200 expansion modules to a power source. December 2023 Deploying and Upgrading Avaya G430 Branch Gateway...

  • Page 41: Connecting Branch Gateway To A Power Source

    Connecting Branch Gateway to a power source Warning: If you need to move the EM200 expansion modules in a working system consisting of G430 and one or two EM200s housing media modules, you must disconnect the EM200 from a power source before reconnecting the expansion cable to another slot.

  • Page 42: Chapter 4: Connecting Peripheral Devices

    Gateway front panel. IP phone connections You must connect an IP phone to the external Ethernet switch that has connectivity with G430 Branch Gateway. You can power an IP phone either by the switch or by its own power supply.

  • Page 43: Connecting A Phone To Branch Gateway

    1. Connect each BRI station to an RJ-45 splitter that provides two RJ-45 4-pair jacks and one RJ-45 male connector. The following image shows the correct wiring for the RJ-45 splitter. December 2023 Deploying and Upgrading Avaya G430 Branch Gateway Comments on this document?

  • Page 44: Connecting An Analog Phone

    Analog line ports support up to 2,000 ft (609.6 m) for the phone equipment with a ringer load below 3 REN. For a full list of supported phones, see Avaya G430 Branch Gateway Overview and Specification. Procedure 1. Connect the phone to one of the following analog ports: •...

  • Page 45: Connecting A Dcp Phone To An Mm712 Or Mm717 Media Module

    The MM712 media module supports 8 DCP ports and the MM717 media module supports 24 DCP ports, via a single 25-pair amphenol socket on the Branch Gateway front panel. For a list of supported DCP phones, see Avaya G430 Branch Gateway Overview and Specification.

  • Page 46: Connecting An Analog Trunk

    Connecting peripheral devices Warning: Avaya MM712 and MM717 DCP lines require 146E IROB protectors, or 4C3S-75 solid- state 5-pin protectors when they are used for any connection routed out-of-building. These protection devices provide both overvoltage and overcurrent protection. Procedure Wire a telephone port to a DCP port on Branch Gateway.

  • Page 47: Connecting An E1/T1 Trunk

    Connect the trunk to any ISDN port on an MM720, MM721, or MM722 media module. The following images show the ISDN port location on MM720, MM721, and MM722 media modules. Figure 13: MM720 media module ISDN ports December 2023 Deploying and Upgrading Avaya G430 Branch Gateway Comments on this document?

  • Page 48: Connecting Phones To Mm716 And Mm717 Media Modules

    5. Fasten the tie wrap around the cable to secure the cable to the right side of the front panel socket. The following image shows attaching and securing an amphenol cable to the MM716 or MM717 25-pair socket. December 2023 Deploying and Upgrading Avaya G430 Branch Gateway Comments on this document?

  • Page 49: Circuit Protection Installation

    NFPA 70: NEC Article 800 , or local safety codes. Field installed sneak current protectors must have a maximum current rating of 350mA and a minimum voltage rating of 600V. The following over-voltage and sneak current protection devices are approved for use with G430 Branch Gateway: Media modules...

  • Page 50: Coupled Bonding Conductor Installations

    Ensure the phone lines are cross-connected to the required media module. Procedure 1. Connect one end of the conductor to a phone cable building entrance protector ground that is connected to an approved ground. December 2023 Deploying and Upgrading Avaya G430 Branch Gateway Comments on this document?

  • Page 51: Avaya Partner Contact Closure Adjunct Installations

    Installing the contact closure About this task To connect the Avaya Partner Contact Closure adjunct box to the Branch Gateway, use a 24 gauge minimum phone wire, no longer than 200 ft, with a standard four wire RJ-11 connector. During the installation, note which device you connect to each relay. You will need this information for configuration.

  • Page 52: Chapter 5: Connecting And Enabling A Usb Modem For Remote Access

    If S8300 is installed in Branch Gateway, leave a modem connected permanently to enable reporting of alarms to remote locations. Modem access is not supported if FIPS mode is enabled in the gateway. December 2023 Deploying and Upgrading Avaya G430 Branch Gateway Comments on this document?

  • Page 53: Chapter 6: Branch Gateway Configuration

    The Branch Gateway requires software configuration. The Branch Gateway can be configured by using the Avaya Branch Gateway Command Line Interface (CLI). The CLI is a comprehensive tool for configuring the gateway and includes all supported configuration tasks. For information about configuration by using the CLI, see Administering Avaya G430 Branch Gateway.
  • Page 54 Please confirm whether Avaya is granted login access this system. You may change this setting any time after confirmation is completed. Enable EASG: (Recommended) By enabling Avaya Logins you are granting Avaya access to your system. This is necessary to maximize the performance and value of you Avaya support entitlements, allowing Avaya to resolve product issues in a timely manner.
  • Page 55 12. Connect the Ethernet port to the network to enable remote access to the Branch Gateway. A remote technician can now further configure the Branch Gateway using the CLI. December 2023 Deploying and Upgrading Avaya G430 Branch Gateway Comments on this document?

  • Page 56: Chapter 7: Post-Installation Verification

    (within the local network) and an external (outside the local network) call. 2. Make a call to the telephone from both within the network and outside of the network. December 2023 Deploying and Upgrading Avaya G430 Branch Gateway Comments on this document?

  • Page 57: Testing Trunks

    IP addresses for the primary controllers) (MGC). If you are using Avaya IW to configure Branch Gateway, the following are the key actions that must be done in the wizard to ensure correct IP address configuration: a.

  • Page 58: Ip Addresses And Controllers

    Remove all equipment that you used during the installation process. This may include the CD- ROM drive, the software upgrade CDs, the laptop computer, and the modem (for installations without an S8300 server module only). December 2023 Deploying and Upgrading Avaya G430 Branch Gateway Comments on this document?

  • Page 59: Chapter 8: Media Module And Device Additions

    Communication Manager. Also, for an MM710, MM720, MM721, or MM722, it is usually advisable to set the media module as the synchronization source of the Branch Gateway. For information about setting the synchronization source of the Branch Gateway, see the Avaya Branch Gateway G430 CLI Reference.

  • Page 60: Telephone Connections

    Connecting a DCP telephone to an MM312, MM712, or MM717 media module on page 45 Configuration of telephones on Communication Manager Standalone: ® • Media gateway phones are configured on Avaya Aura Communication Manager, see the ® Administering Avaya Aura Communication Manager guide for more information.

  • Page 61: Trunk Additions

    Connecting the trunk Trunk configurations on Communication Manager ® • Trunks on the media gateway are configured on Avaya Aura Communication Manager, see the Communication Manager administration guide for more information. • LSP: Configuration is done on the primary Communication Manager server.

  • Page 62: Trunk Information Recordings For Software Configuration

    Chapter 5: Connecting and enabling a USB modem for remote access on page 52. For information about configuration, see Chapter 6: Branch Gateway configuration on page 53. December 2023 Deploying and Upgrading Avaya G430 Branch Gateway Comments on this document?

  • Page 63: Testing The Broadband Link

    WAN FastEthernet IP address, and performing a trace route test in order to test connectivity with the network and outside the network. Avaya Partner Contact Closure Adjunct additions To install an Avaya Partner Contact Closure Adjunct, follow the instructions in Installing the Avaya Partner Contact Closure Adjunct on page 51.

  • Page 64: Chapter 9: Field Replaceable Unit Upgrades And Replacements

    Note: The G430 v1 has an on board MP20. However, if an MP120 is installed on G430 v1, the on board MP20 will be disabled. G430 v2 has no on board media processor but a pre-installed MP120 module.

  • Page 65: Removing The G430 Cover

    1. Disconnect the power cable from the mains power supply. 2. Make a note of the cable connections, so that you can reconnect them correctly. 3. Disconnect all cables (data and power) connected to the G430 gateway and the media modules, both front and rear.

  • Page 66: Inserting A Voip Module

    Field Replaceable Unit upgrades and replacements Note: POE POWER INPUT connector is not present in G430 (v2 or v3). Table 2: Figure notes: a. G430 top cover screw Figure 17: Removing G430 cover screws from the right side Table 3: Figure notes: a.
  • Page 67 3. Position the VoIP module at a 45 degree angle to the main board, and start inserting it into the VoIP module slot (see the figure on page 68). December 2023 Deploying and Upgrading Avaya G430 Branch Gateway Comments on this document?

  • Page 68: Removing A Voip Module

    The connector pins can be bent or damaged if the module is handled roughly or if you misalign the module before forcing the module into position. Procedure 1. Locate the VoIP module slot (see the figure on page 66). December 2023 Deploying and Upgrading Avaya G430 Branch Gateway Comments on this document?

  • Page 69: Replacing The G430 Cover

    3. If applicable install the mounting brackets to the G430 gateway. 4. Put the G430 gateway in the rack or mount on the wall. 5. Re-connect all cables (data and power) that you disconnected from the G430 gateway and its media modules, both front and rear.

  • Page 70: Installation Of The Upgrade Memory Kit

    • One memory card with 512 MB of RAM: Only for G430 v1 and G430 v2 The upgrade memory kit The G430 has a single RAM slot housing a 256 MB RAM card. If you wish to support an increased number of announcement files, you must upgrade the G430 memory by replacing the 256 MB RAM card with a 512 MB RAM card.

  • Page 71: Ram Card Replacement

    RAM card replacement The RAM slot is located on the G430 main board. You must remove the G430 cover to replace a RAM card. This procedure includes the following steps: Removing The G430 cover on page 65. Replacing The RAM card on page 71.

  • Page 72: Compact Flash Memory Cards

    Result Figure 21: Replacing the RAM card Note: RAM card replacement is applicable only for G430 v1 and G430 v2. Compact flash memory cards The Branch Gateway supports hot insertion and removal of a compact flash memory card without power drop, provided the compact flash is not in use when it is removed.
  • Page 73 The announcement files are copied from internal flash to the compact flash, and the compact flash's yellow CARD IN USE (CF BSY) LED flashes. 4. Use the show platform mainboard command to make sure the G430 is working properly and to check the status of the compact flash and RAM memory.

  • Page 74: Compact Flash Memory Card Removals

    Replacing a compact flash memory card while retaining the current announcements Procedure 1. Make sure the yellow CARD IN USE (CF BSY) LED associated with the compact flash is not flashing. December 2023 Deploying and Upgrading Avaya G430 Branch Gateway Comments on this document?

  • Page 75: Downgrading From A Compact Flash To Internal Flash Memory

    6. Make sure there are no more than 256 announcement files in the backup. If the number of announcement files exceeds 256, manually delete as many as necessary in the backup directory. December 2023 Deploying and Upgrading Avaya G430 Branch Gateway Comments on this document?
  • Page 76 If you copy the announcement files one by one, you can restore them using the CLI command copy ftp announcement-file. 8. Attach the blank plate with screws to cover the compact flash (CMPCT FLSH) slot. December 2023 Deploying and Upgrading Avaya G430 Branch Gateway Comments on this document?

  • Page 77: Chapter 10: Branch Gateway Firmware Upgrade

    To enable Avaya Logins. b. no login authentication services: To disable Avaya Logins. 2. Confirm that Avaya Logins can be enabled or disabled during firmware download. If the confirmation was not completed previously, you can confirm this when you download the software using one of the following commands: a.

  • Page 78: Firmware Upgrades Using Solution Deployment Manager

    Solution Deployment Manager can also check the software versions currently in use against the latest versions available from Avaya and recommend updates when a newer version is available. Based on this information, you can download new firmware to multiple network devices simultaneously from a single management station, ensuring all devices are updated.

  • Page 79: Cli Commands For Upgrading Branch Gateway Firmware Via Scp/Ftp/Tftp/Https

    HTTP or HTTPS server. • Use the copy https SW_imageA command to upgrade the Branch Gateway firmware into Bank A from an HTTP or HTTPS server. December 2023 Deploying and Upgrading Avaya G430 Branch Gateway Comments on this document?

  • Page 80: Example Upgrade Via Scp/Ftp/Tftp/Https Using The Cli

    The above specified path is the FTP server directory. Set the boot bank location for the new firmware as per your customized configuration, and reboot the gateway. See Avaya Branch Gateway G430 CLI Reference guide for a list of all commands for the gateway.

  • Page 81: File Server Setup

    The File Download window appears. Downloading files can occasionally add “1” to the file name. Rename the file if necessary. 5. Select Save this file to disk. December 2023 Deploying and Upgrading Avaya G430 Branch Gateway Comments on this document?

  • Page 82: Sample Software And Firmware File Names

    MM711 Analog Port/Trunk media mm711h20v54.fdl module (version 20 or later) MM712 DCP media module mm712v14.fdl MM714 Analog Port/Trunk media mm714v5.fdl module MM714B Analog Port/Trunk media mm714h10v93.fdl module Table continues… December 2023 Deploying and Upgrading Avaya G430 Branch Gateway Comments on this document?

  • Page 83: Example Failure Message If The Wrong Image Is Used

    Checking the G430 hardware vintage from the Branch Gateway CLI About this task You can check the hardware vintage of the model before downloading the G430 software image. Procedure 1. Login to the application CLI interface. 2. To check the hardware vintage, run the command: show system and check the rows Model and HW Vintage.

  • Page 84: Checking The G430 Hardware Vintage From The Communication Manager Web Interface

    Checking the G430 hardware vintage from the Communication Manager web interface About this task You can check the hardware vintage of the model before downloading the G430 software image from the Communication Manager web interface. December 2023 Deploying and Upgrading Avaya G430 Branch Gateway...

  • Page 85: Upgrading Branch Gateway Firmware Using The Cli Via A Usb Device

    You can upgrade firmware via a USB mass storage device using the CLI. The upgrade files must first be downloaded to a local PC. Procedure 1. Prepare installation worksheets. Preparing installation worksheets on page 80. 2. Download the firmware files to a PC. December 2023 Deploying and Upgrading Avaya G430 Branch Gateway Comments on this document?

  • Page 86: Cli Commands For Upgrading Branch Gateway Firmware Via A Usb Device

    4. Double-click the file name of the file you want to download. The File Download window appears. 5. Select Save this file to disk. 6. Save the file to a directory on the local computer. December 2023 Deploying and Upgrading Avaya G430 Branch Gateway Comments on this document?
  • Page 87 Upgrading Branch Gateway firmware using the CLI via a USB device 7. (Optional) Use WinZip or another zip file tool to unzip the firmware file before copying it to the local computer. December 2023 Deploying and Upgrading Avaya G430 Branch Gateway Comments on this document?

  • Page 88: Chapter 11: Upgrading Ip Phone Configuration And Firmware Files

    The following IP phones are supported by the local TFTP server feature: • H.323: - 4601 - 4601+ - 4602 - 4602SW - 4602SW+ - 4606 - 4610SW - 4612/24 - 4620 - 4620SW December 2023 Deploying and Upgrading Avaya G430 Branch Gateway Comments on this document?

  • Page 89: Cli Commands For Upgrading Branch Gateway Firmware Via Scp

    • Use the copy scp SW_imageA command to upgrade the Branch Gateway firmware into Bank A from an SCP server • Use the copy scp SW_imageB command to upgrade the Branch Gateway firmware into Bank B from an SCP server December 2023 Deploying and Upgrading Avaya G430 Branch Gateway Comments on this document?

  • Page 90: Administering The Upgrade

    You can download these files to a remote FTP/TFTP/SCP server, or you can download them to a laptop and copy them to a USB device. You can then copy the upgrade files to the Branch Gateway. December 2023 Deploying and Upgrading Avaya G430 Branch Gateway Comments on this document?
  • Page 91 4. Reset the Branch Gateway using the reset command. 5. From the Avaya Support website, obtain the desired phone upgrade files (script files, boot image files, phone application image files), using either of the following methods: • Download the phone upgrade files to a remote FTP/TFTP/SCP server. Note that SCP can be used to download script files but not image files.

  • Page 92: Tftp Ip Telephone Upgrade Examples

    3. Copy the running configuration to the start-up configuration using the copy running- config startup-config command. For example: Gxxx-001(super)# copy running-config startup-config Beginning copy operation ....Done! December 2023 Deploying and Upgrading Avaya G430 Branch Gateway Comments on this document?
  • Page 93 Please refrain from any other operation during this time. For more information , use 'show download phone-script-file status' command Gxxx-001(super)# 7. Copy the boot image files for the Avaya 4602 IP phone using the copy ftp phone- image command. For example: Gxxx-001(super)# copy ftp phone-imageA pub\4602dbte1_8.bin 192.168.49.10...

  • Page 94: Upgrading 4620 Ip Phones

    For more information , use 'show download phone-image-file status' command 2. Copy the phone application image files for the 4620 IP phone using the copy ftp phone-image command. December 2023 Deploying and Upgrading Avaya G430 Branch Gateway Comments on this document?

  • Page 95: Failure Scenarios And Repair Actions

    The remote file is larger than the Free more space in the RAM available RAM. using the erase phone- script or erase phone- image command. Table continues… December 2023 Deploying and Upgrading Avaya G430 Branch Gateway Comments on this document?

  • Page 96: Upgrading Considerations

    • File names for IP phone image files and script files are limited to 32 characters December 2023 Deploying and Upgrading Avaya G430 Branch Gateway Comments on this document?

  • Page 97: Chapter 12: Branch Gateway Backups And Restores

    In the FIPS mode, you can only restore from a backup that you perform on the same gateway. You cannot restore from a backup that you perform on a gateway that is in the non-FIPS mode. December 2023 Deploying and Upgrading Avaya G430 Branch Gateway Comments on this document?

  • Page 98: Chapter 13: Troubleshooting

    If the new telephone works, the problem is with the telephone itself. If the new telephone does not ® work, go on to the next step. For more information , see Maintenance Commands for Avaya Aura Communication Manager, Branch Gateways and Servers...

  • Page 99: Cli Is Not Accessible

    2. Locate the NVRAM init jumper (jumper J3801 for G430 v1 and v2 and jumper J701 for G430 v3) on the front of the Branch Gateway motherboard. Refer to the figures below. Note that the jumper’s two pins closest to the rear of the G430 are bridged.
  • Page 100 Troubleshooting Figure 22: Branch Gateway G430 v1 and v2 NVRAM INIT J3801 Jumper Location December 2023 Deploying and Upgrading Avaya G430 Branch Gateway Comments on this document?
  • Page 101 NVRAM Init Figure 23: Branch Gateway G430 v3 NVRAM INIT J701 Jumper Location 3. Move the bridge on jumper J3801 so the two pins closest to the front of the G430 are bridged. 4. Put the G430 cover back on the unit, and attach it with at least the top cover screw.
  • Page 102 Reboot is complete when the CPU LED starts blinking. 8. Disconnect the G430 power cable from the mains power supply. 9. Disconnect the G430 power cable from the G430. 10. Remove the top cover screw, and remove the Branch Gateway cover.

  • Page 103: Chapter 14: Front Panel Description

    • Reset and recover from the alternate bank The front panel of the Branch Gateway chassis without media modules Figure 24: The G430 front panel ports and slots 1. System (SYSTM) LEDs 7. 10/100M ETH WAN port 2. RST button 8.

  • Page 104: Media Module Slots

    EM200 expansion modules has two media module slots each. The slots of the EM200 connected to the EXPANSION OUT 1 connector on the rear of the G430 are slots V5 and V6, and the slots of the EM200 connected to the EXPANSION OUT 2 connector on the rear of the G430 are slots V7 and V8.

  • Page 105: Usb Ports

    Note that, since the announcements are played from the RAM, you must also increase the RAM from 256 MB to 512 MB. You can obtain an Avaya upgrade memory kit which includes both, a compact flash memory card and a RAM memory card. For instructions on installing and enabling the compact flash memory card, see Job Aid: Installing the upgrade memory kit components in the Avaya Branch Gateways, 03-603203.

  • Page 106: The Emergency Transfer Relay (Etr) Port

    Each ETH LAN port is a standard RJ-45 network port. Use ETH LAN to connect a data device to the switch through a 10/100 Mbps Ethernet port (10/100/1000 for G430 hardware vintage 3). You can connect an external LAN to ETH LAN.

  • Page 107: Loading Firmware From A Bank Other Than The Default Bank During Startup

    The front panel of the Avaya MM710B media module The Branch Gateway has two firmware banks: • Bank A • Bank B Each firmware bank contains a version of the Branch Gateway firmware. These may be different versions. The purpose of this feature is to provide software redundancy. If one of the versions becomes corrupted, you can reset the Branch Gateway using the other version.

  • Page 108: Mm710B Leds

    Green The physical connection is up. The front panel of the Avaya MM711 media module The MM711 media module provides analog line, trunk and telephone features and functionality. The MM711 front panel includes eight universal analog ports. These ports can be used for analog telephone or fax machines, or for analog trunks.

  • Page 109: Mm711 Leds

    The front panel of the Avaya MM712 media module MM711 LEDs Table 12: MM711 LEDs Name Color Indication Alarm The module type is not the type configured in the MSG for the slot Test Green Either a test is being performed on the module via...

  • Page 110: The Front Panel Of The Avaya Mm714 Media Module

    Front panel description The front panel of the Avaya MM714 media module The MM714 analog media module includes four analog telephone ports and four analog trunk ports. Note: The four analog trunk ports can not be used for analog DID trunks. Instead, the four analog line ports must be used.

  • Page 111: Mm714B Ports

    The front panel of the Avaya MM716 media module Figure 30: The MM714B media module front panel MM714B ports The MM714B’s four analog telephone ports are labeled 1 through 4. These ports can also be used for DID trunks. The MM714B’s four analog trunk ports are labeled 5 through 8.

  • Page 112: Mm716 Ports

    Green Brown Slate Black Blue Black Orange Black Green Black Brown Black Slate Yellow Blue Yellow Orange Yellow Green Yellow Brown Yellow Slate Violet Blue Table continues… December 2023 Deploying and Upgrading Avaya G430 Branch Gateway Comments on this document?

  • Page 113: Mm716 Leds

    The front panel of the Avaya MM717 media module Station port Cable pair Violet Orange Violet Green Violet Brown OPEN Violet Slate MM716 LEDs Table 17: MM716 LEDs Name Color Indication Alarm The module type is not the type configured in the...

  • Page 114: Mm717 Leds

    Either a test is being performed on the module via the server, or the module is performing a self-test upon initial insertion Activity Yellow A device connected to the module is in use December 2023 Deploying and Upgrading Avaya G430 Branch Gateway Comments on this document?

  • Page 115: The Front Panel Of The Avaya Mm720 Media Module

    The front panel of the Avaya MM720 media module The front panel of the Avaya MM720 media module The MM720 ISDN BRI media module contains eight 4-wire S/T ISDN BRI ports. These ports interface to the central office at the ISDN T reference point.

  • Page 116: Mm721 Media Module Leds

    Yellow A trunk connected to the module is in use. The front panel of the Avaya MM722 media module The MM722 ISDN BRI media module provides two 4-wire S/T ISDN BRI (Basic Rate Interface) 2B+D access ports with RJ-45 jacks.

  • Page 117: Chapter 15: Technical Specifications

    18 in. (45 cm) Humidity 10–90% relative humidity, non-condensing Voltage 90 to 264 V AC, 48 to 63 Hz Power rating 800 BTU/h (234 W) Max current 2.4 A December 2023 Deploying and Upgrading Avaya G430 Branch Gateway Comments on this document?

  • Page 118: Em200 Specifications

    Marked IEC 60320, sheet C13 type connector rated 10 A, 250 V and the other end to a 3- conductor grounding-type attachment plug rated at a minimum of 10 A, 250 V and a configuration December 2023 Deploying and Upgrading Avaya G430 Branch Gateway Comments on this document?

  • Page 119: Usb Modems Supported By The Branch Gateway

    • Multitech USB modem, model MT5634ZBA-USB-V92 USB modems supported by the S8300 • USRobotics USB modem, model 5637 • Multitech USB modem, model MT5634ZBA-USB-V92 • Multitech USB modem, model MT9234-ZBA December 2023 Deploying and Upgrading Avaya G430 Branch Gateway Comments on this document?

  • Page 120: Chapter 16: Power Supplies And Adjunct Systems

    The 400B2 adapter is convenient for connecting local -48 VDC power to a modular plug. See figure on page 121. See Documentation for Communication Manager, Branch Gateway and Servers CD, 03-300151, for detailed power supply information and installation procedures. December 2023 Deploying and Upgrading Avaya G430 Branch Gateway Comments on this document?

  • Page 121: Typical Adjunct Power Connections End-To-End

    6. Destination Service Access Point (DSAP) Power Cord Typical adjunct power connections end-to-end The figure shows typical connection locations for adjunct power. Figure 36: Example Adjunct Power Connections December 2023 Deploying and Upgrading Avaya G430 Branch Gateway Comments on this document?

  • Page 122: Avaya Aura Communication Manager Messaging Application

    Branch Gateway. You can substantially increase the number of supported announcement files on the Branch Gateway if you install a compact flash and increased RAM. See Job Aid: Installing the upgrade memory kit. December 2023 Deploying and Upgrading Avaya G430 Branch Gateway Comments on this document?

  • Page 123: Chapter 17: Information Checklists

    FTP server program. TFTP server program and SCP server program are recommended SSH program terminal emulation program: HyperTerminal or other TCP/IP networking software: bundled with Windows OS web browser: Netscape or Internet Explorer Table continues… December 2023 Deploying and Upgrading Avaya G430 Branch Gateway Comments on this document?

  • Page 124: Serial Number And Login Information

    Enter the context of the Primary Management interface which you want Interface (PMI) to set as the Primary Management Interface (PMI). For example: interface vlan Table continues… December 2023 Deploying and Upgrading Avaya G430 Branch Gateway Comments on this document?
  • Page 125 File location Install trusted certificates connection is root-ca h248 reg required Display device show system information Display the current show image version firmware and boot bank information. December 2023 Deploying and Upgrading Avaya G430 Branch Gateway Comments on this document?

  • Page 126: Installation Site Information

    Sales/AE phone: Other Contact Info: Notes to installer: access procedures, safety/security procedures Access Contact Name: Title: Phone: Fax: Mobile: Pager: E-mail: Off-hours contact: Installer Name: Date of Installation: December 2023 Deploying and Upgrading Avaya G430 Branch Gateway Comments on this document?

  • Page 127: Chapter 18: Equipment List

    Table 24: Equipment List: G430 G430 The G430 Branch Gateway is a 19-inch 1.5U rack-mountable device. The Branch Gateway contains VoIP resources, a layer 2 switch, modular interface connectivity for traditional trunk and station access, and performs the function of a gateway or gatekeeper. It also houses three Media Module bays, and can be extended to provide up to seven Media Module bays.
  • Page 128 • Administration and maintenance provisioning software • Web server • Linux OS • H.248 Branch Gateway Signaling Protocol • CCMS messages tunneled over H.248 Signaling Protocol Table continues… December 2023 Deploying and Upgrading Avaya G430 Branch Gateway Comments on this document?
  • Page 129 Also included is support for caller ID signaling, ring voltage generation for a variety of international frequencies and cadences, and administrable line termination styles. MM711 is RoHS compliant. MM714B Analog Media Module Comcodes (for Services Ordering Only): 700453889, 700466618 Table continues… December 2023 Deploying and Upgrading Avaya G430 Branch Gateway Comments on this document?
  • Page 130 AT&T BRI, World Class BRI, or National ISDN NI1/NI2 BRI standards. The MM720 BRI media module provides -40 volt phantom power to the BRI endpoints. Table continues… December 2023 Deploying and Upgrading Avaya G430 Branch Gateway Comments on this document?
  • Page 131 Each port interfaces with the central office at the ISDN T reference point. Information is communicated in the same manner as the MM720. MM722 is RoHS compliant. December 2023 Deploying and Upgrading Avaya G430 Branch Gateway Comments on this document?

  • Page 132: Chapter 19: Resources

    Finding documents on the Avaya Support website Procedure 1. Go to https://support.avaya.com. 2. At the top of the screen, click Sign In. 3. Type your EMAIL ADDRESS and click Next. December 2023 Deploying and Upgrading Avaya G430 Branch Gateway Comments on this document?

  • Page 133: Accessing The Port Matrix Document

    For some programs, the latest customer documentation is now available on the Avaya Documentation Center website at https://documentation.avaya.com. Important: For documents that are not available on Avaya Documentation Center, click More Sites > Support on the top menu to open https://support.avaya.com. Using the Avaya Documentation Center, you can: •...

  • Page 134: Training

    Some functionality is only available when you log in to the website. The available functionality depends on your role. Training The following courses are available on https://www.avaya-learning.com. To search for the course, in the Search field, enter the course code and click Go. Course code Course title ®...

  • Page 135: Viewing Avaya Mentor Videos

    Avaya Mentor videos provide technical content on how to install, configure, and troubleshoot Avaya products. About this task Videos are available on the Avaya Support website, listed under the video document type, and on the Avaya-run channel on YouTube. • To find videos on the Avaya Support website, go to https://support.avaya.com/...
  • Page 136 ............commands for upgrading firmware ....79, 86, Backing up the gateway to USB mass storage device ..commands for upgrading firmware, via a USB device ..86 December 2023 Deploying and Upgrading Avaya G430 Branch Gateway Comments on this document?
  • Page 137 SW_imageB CLI command ........telephone ..............60 Coupled Bonding Conductor telephone software, ............installing ................50 trunk ................61 see CBC ............... trunk software, .............. WAN ................configuration file upgrade ................ description ................116 December 2023 Deploying and Upgrading Avaya G430 Branch Gateway Comments on this document?
  • Page 138 ........... configuration ..............example using SCP/FTP/TFTP ........... examples of ETR ................4602SW and 4602D ............. firmware ................86 external devices front panel ............105, connecting ..............installation ...............13, December 2023 Deploying and Upgrading Avaya G430 Branch Gateway Comments on this document?
  • Page 139 MM711 ................ installing MM712 ................109 checklist ..............123 MM714 ................ EM200 ................MM714B ..............110 media modules ............. MM716 ................ S8300 media module ............33 MM717 ................ intalling MM720 ................ December 2023 Deploying and Upgrading Avaya G430 Branch Gateway Comments on this document?
  • Page 140 ....52 ETR .................................119 MM710B ..............mounting MM711 ................ Branch Gateway ............. 28, MM712 ................109 equipment ..............13 MM714 ................ Gateway chassis ............MM714B ..............111 mounting bracket December 2023 Deploying and Upgrading Avaya G430 Branch Gateway Comments on this document?
  • Page 141 ..............RJ-45 splitter connecting ..............for two BRI stations ............roadmap software configuration ..........post installation .............56 testing ..............56, RST button .................106 troubleshooting ............. telephones ................December 2023 Deploying and Upgrading Avaya G430 Branch Gateway Comments on this document?
  • Page 142 CLI via SCP/FTP/TFTP ........78 upgrading gateway firmware using CLI via USB device ............. Upgrading gateway firmware using CLI via USB device ............. mass storage device ..........86, December 2023 Deploying and Upgrading Avaya G430 Branch Gateway Comments on this document?

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