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TSC RE310 Series User Manual

Mobile barcode printer
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Mobile Barcode Printer
RE310 Series
Direct Thermal
Series Models
RE310
User Manual
www.tscprinters.com

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Summary of Contents for TSC RE310 Series

  • Page 1 Mobile Barcode Printer RE310 Series Direct Thermal Series Models RE310 User Manual www.tscprinters.com...
  • Page 2 All other trademarks are the property of their respective owners. Information in this document is subject to change without notice and does not represent a commitment on the part of TSC Auto ID Technology Co. No part of this manual may be reproduced or transmitted in any form or by any means, for any purpose other than the purchaser’s personal use, without the expressed written...

  • Page 3: Table Of Contents

    6 TSC Console ..............................26 6.1 Launching TSC Console ..............................26 6.2 Printer’s Main Functions ............................... 28 6.3 Calibrating Media Sensor by TSC Console .......................... 29 6.4 Setting Bluetooth by TSC Console ............................30 7 Troubleshooting............................31 8 Maintenance ..............................33...
  • Page 4 9 Agency Compliance and Approvals ......................36 Revision History ..............................47...

  • Page 5: Introduction

    This document provides an easy reference for operating this printer. TSC printers include the Windows labeling software for creating your label template. For system integration, the TSPL/TSPL2 printer programming manual or SDKs can be found on TSC website at: https://www.tscprinters.com.

  • Page 6: Specifications

    1.1 Specifications RE310 Model Resolution 8 dots/mm (203 dpi) Print Method Direct Thermal Max. Print Speed up to 102 mm (4”)/second Max. Print Width 72 mm (2.83") Max. Print Length 2,794 mm (110”) Enclosure plastic with rubber over molded 115 mm (W) x 125 mm (H) x 63 mm (D) Dimension 4.53”...
  • Page 7 RE310 Model ▪ USB charge Charging Method ▪ Supports 18W PD 3.0 (and above) NOTE: A power adapter which is compliant with the PD specifications is required. User Interface LCD (Resolution: 128 x 32 pixels) ▪ Feed/ Pause button x 1 Buttons ▪...
  • Page 8 RE310 Model ▪ Standard: 12.7 mm (0.5”) Media Core Diameter ▪ Optional: 19.1 mm (0.75”) ▪ Operation: -10˚C - 50˚C (14˚F - 122˚F), 10% - 85% non-condensing Environment Condition ▪ Storage: -20˚C - 60˚C (-4˚F - 140˚F), 5% - 90% non-condensing ▪...

  • Page 9: Battery Information

    1.2 Battery Information Capacity Life Cycle Warning Conditions Charging Hours Working Hours • Normal charge: 3 to 5 hours 3,080 mAh 500 times GOOD 26 hours • Fast charge: 2 to 4 hours (An discharged count <= 550, or - 12.5% printing ratio absolute battery capacity >= 70% adapter which complies with - 1 label per two minutes...

  • Page 10: Unpacking And Inspecting

    2 Unpacking and Inspecting The printer has been specially packaged to withstand damage during shipment. Retaining the packaging materials is recommended in case you need to ship the printer. When unpacking, ensure that you have received all the following items: ▪...

  • Page 11: Getting To Know Your Printer

    3 Getting to Know Your Printer 3.1 Front View Feed/Pause button LCD screen (indicates battery status / media type / firmware version / Bluetooth MAC address / error messages) Media cover Media cover release button Power button Type C USB interface / Power jack Interface / power jack cover...

  • Page 12: Interior View

    3.2 Interior View Tear edge Printhead Media sensor (printhead side) Media sensor (roller side) Media holder Platen roller...

  • Page 13: Rear View

    3.3 Rear View Battery open clasp Battery pack Belt clip installation bar...

  • Page 14: Operator Control

    3.4 Operator control Feed/Pause button LCD monitor (indicates battery status / media type / firmware version / Bluetooth MAC address / error messages) Power on/off button Function ▪ Press and hold for 2-3 seconds to turn on the printer. ▪ Press and hold for 2-3 seconds to turn off the printer.

  • Page 15: Battery Charging Cycle

    3.5 Battery Charging Cycle Fully charged then turn off Charging mode the printer automatically. ▪ Charging the battery when the printer is turned on. Charging Cycle Battery Level Charging the battery when 1 block blinking Charging level: 0-25% the printer is turned off. 2 blocks blinking Charging level: 25-50% 3 blocks blinking...
  • Page 16 ▪ Charging the battery when the printer is turned off. Charging Cycle Battery Level Charging the battery when 1 block blinking Charging level: 0-25% the printer is turned off. 2 blocks blinking Charging level: 25-50% 3 blocks blinking Charging level: 50-75% 4 blocks blinking Charging level: 75-100% Solid 4 blocks...

  • Page 17: Setting Up The Printer

    4 Setting up the Printer 4.1 Installing the Battery 1. Insert the battery into its compartment. 2. Press down to secure the battery in place. 3. Pull the battery latch to lock the battery in place. WARNIING: DO NOT throw the battery in fire. DO NOT short circuit the contacts. DO NOT disassemble the battery.

  • Page 18: Charging The Battery

    4.2 Charging the Battery It takes 1.5 to 2 hours to fully charge the battery before the first time usage. The lifetime of the battery is 300 times for charge/discharge cycles. 1. Install the battery into its compartment on the bottom side of the printer. 2.

  • Page 19: Communication

    Turn on the printer and make sure the Bluetooth device opened. The default setting: Printer’s model name + the last 4 digits of Bluetooth MAC address Name 0000 NOTE: If you want to change the Bluetooth name and PIN code, please refer to Setting Bluetooth by TSC Console.

  • Page 20: Loading The Media

    4. Perform a media calibration for the media in use. For how to that the leading edge of the media roll extends out of the tear bar. perform a media calibration, please refer to Calibrating Media Sensor by TSC Console.
  • Page 21 The media holder for RE310 can be adaptable to 0.5-inch or 0.75-inch core through easy adjustment. Follow the steps below to adjust the media holder for the media you want to use. 1. Carefully pull to remove the wheel from the media holder. 2.

  • Page 22: Installing The Belt Clip

    4.5 Installing the Belt Clip 1. Thread the belt clip through under the metal bar on the rear side 2. Fold back to adhere the adhesive hook to the loop tape. of the printer. 3. Use the clip to secure the printer to your belt.

  • Page 23: Power-On Utilities

    5 Power-on Utilities The printer features a set of utilities which provides quick access to the printer’s mostly used functions. Follow the procedures below to launch the power-on utilities and select the function you need. 1. Turn off the printer. 2.
  • Page 24 Media Sensor Calibration It allows you to calibrate a media sensor’s sensitivity. Self-Test When entering the self-test stage, the printer will sequentially calibrate all media sensors, measure the media length, print out the printer’s configuration, and then enter the dump mode. You can use the self-test printout to check if there is any dot damage on the heater element Self-test Printout SYSTEM INFORMATION...
  • Page 25 Self-test Printout PRINTING SETTING Print speed (inch/sec) Print darkness Label size (inch) Black mark height (inch) Gap/black mark sensor intension Code page Country code Sleep time NOTE: If the printer is idle for more than 120 seconds, the printer will enter standby mode.
  • Page 26 Self-test Printout Numbers of files saved in the memory Total & available memory space Printhead check pattern...
  • Page 27 Dump Mode The printer will enter the dump mode after the self-test and printout of the printer’s configuration. In the dump mode, all received characters will be printed in a two-column format. The left column displays the data which is sent from your computer while the right column shows the same data in the hexadecimal format.

  • Page 28: Tsc Console

    Follow the steps below to launch TSC Console: 1. Connect the USC cable with PC and printer. Turn on the printer. 2. Double click the TSC Console icon on the desktop of your computer to launch TSC Console. After launching TSC Console, the following screen will appear.
  • Page 29 4. Select the USB and press the button to find the printer, then select OK to add the printer. 5. Select and start configuring the printer. NOTE: You may refer to TSC Console Manual for further information.

  • Page 30: Printer's Main Functions

    6.2 Printer’s Main Functions The function buttons are located on the left side of the Printer Configuration page. You can use the function buttons to manage and configure the printer. Item Description Calibration Detects the media type and label size. Synchronizes the printer with the real time clock on RTC Setup the computer.

  • Page 31: Calibrating Media Sensor By Tsc Console

    Make sure the media is already installed and media cover is closed. Launch the TSC Console and add the new printer to the TSC Console main page. Select the printer you want to configure and then select Functions > Printer Configuration.

  • Page 32: Setting Bluetooth By Tsc Console

    6.4 Setting Bluetooth by TSC Console Launch the TSC Console and add the new printer to the TSC Console main page. Select and start configuring the printer. Select the Bluetooth tab. Enter a name and PIN code in the BT Name and BT PIN Code field.

  • Page 33: Troubleshooting

    7 Troubleshooting The following guide lists the most common problems that may be encountered when operating this bar code printer. If the printer still does not function after all suggested solutions have been invoked, please contact the Customer Service Department of your purchased reseller or distributor for assistance.
  • Page 34 Problem Possible Cause Recommended Solution Missing printing on the left or right side of Wrong label size setup Set the correct label size. label   The printhead is dirty. Clean the printhead. Gray line on the blank label  ...

  • Page 35: Maintenance

    8 Maintenance This section provides cleaning and maintenance procedures. Cleaning: ▪ Depending on the media used, the printer may accumulate residues (media dust, adhesives, etc.) as a by-product of normal printing. To maintain the best printing quality, you should remove these residues by cleaning the printer periodically. Regularly clean the printhead and supply sensors once change a new media to keep the printer at the optimized performance and extend printer life.
  • Page 36 ▪ Cleaning Supplies The following supplies are recommended for cleaning the printer:  Cotton swab  Lint-free cloth  Brush with soft and non-metallic bristles  Vacuum cleaner 75% Ethanol used for disinfection   99% Isopropyl alcohol used for cleaning the printhead and platen roller Genuine printhead cleaning pens ...
  • Page 37 Component Method Recommended Frequency Use a piece of water-dampened lint-free cloth to wipe the surface. If necessary, you Exterior can apply the chlorine free detergent. After finishing cleaning, use the 75% ethanol to Clean as needed. disinfect the surface. Use the brush with soft and non-metallic bristles or vacuum cleaner to remove the Interior dust or particles.
  • Page 38 9 Agency Compliance and Approvals EN 55032:2015+A1: 2020 EN 55035:2017+A11:2020 EN 61000-3-2: 2019/A1:2021 EN 61000-3-3: 2013/A2:2021 EN 62368-1:2014+A11:2017 EN 50663: 2017 EN 301 489-1 V2.2.3 EN 301 489-17 V3.2.4 EN 300 328 V2.2.2 EN 50665: 2017 EN 301893 V2.1.1 EN 300 440 V2.2.1 BS EN 55032:2015+A1: 2020 BS EN 55035:2017+A11:2020 BS EN 61000-3-2: 2019+A1:2021...
  • Page 39 FCC part 15B, Class B FCC 47 CFR Part 2.1093 FCC KDB 447498; KDB 248227; KDB 865664 ICES-003, Class B This equipment has been tested and found to comply with the limits for a Class B digital device, pursuant to part 15 of the FCC Rules.
  • Page 40 45 (E) Dated 28-01-2005 TP TC 004 TP TC 020 KS C 9832: 2023 KS C 9835: 2019 KS X 3124: 2020 KS X 3126: 2020 CNS 15936 CNS 15598-1 LP0002...
  • Page 41 NBTC Important safety instructions: 1. Read all of these instructions and keep them for later use. 2. Follow all warnings and instructions on the product. 3. Disconnect the power plug from the AC outlet before cleaning or if fault happened. Do not use liquid or aerosol cleaners.
  • Page 42 WARNING: Hazardous moving parts, keep fingers and other body parts away. CAUTION: Risk of explosion if battery is replaced by an incorrect type. Dispose of used batteries according to the Instructions as below. 1. DO NOT throw the battery in fire. 2.
  • Page 43 电池安全警告： ◎ 勿将电池扔于火中。 ◎ 勿将电池接点短路。 ◎ 不可拆解电池。 ◎ 不乱将电池当成一般废弃物处理。 ◎ 打叉的垃圾桶 符号表示电池不应该被放置到一般废弃堆中。 注意: ◎ 更换不正确型号类型的电池, 将产生爆炸危险。 ◎ 请根据使用说明处理用过的电池。 鋰電安全使用指南: 注意：電池若未正確更換，可能會爆炸。請用原廠建議之同款或同等級的電池來更換。請依原廠指示處理廢棄電池。 CAUTION: The printhead may be hot and could cause severe burns. Allow the printhead to cool. CAUTION: Any changes or modifications not expressly approved by the grantee of this device could void the user's authority to operate the equipment.
  • Page 44 CE Statement: This equipment complies with EU radiation exposure limits set forth for an uncontrolled environment. This equipment should be installed and operated with minimum distance 20 cm between the radiator & your body. All operational modes: 2.4GHz: 802.11b, 802.11g, 802.11n (HT20), 802.11n (HT40) 5GHz: 802.11a, The frequency, mode and the maximum transmitted power in EU are listed below: 2400 MHz –...
  • Page 45 30mW 5470-5725MHz Hereby, TSC Auto ID Technology Co., Ltd. declares that the radio equipment type [Wi-Fi] IEEE 802.11 a/b/g/n is in compliance with Directive 2014/53/EU The full text of the EU declaration of conformity is available at the following internet address: http://www.tscprinters.com...
  • Page 46 RF exposure warning (For Bluetooth) The equipment complies with FCC RF exposure limits set forth for an uncontrolled environment. The equipment must not be co-located or operating in conjunction with any other antenna or transmitter. Canada, Industry Canada (IC) Notices This Class B digital apparatus complies with Canadian ICES-003 and RSS-210.
  • Page 47 Canada, avis de l'Industry Canada (IC) Cet appareil numérique de classe B est conforme aux normes canadiennes ICES-003 et RSS-210. Son fonctionnement est soumis aux deux conditions suivantes : (1) cet appareil ne doit pas causer d'interférence et (2) cet appareil doit accepter toute interférence, notamment les interférences qui peuvent affecter son fonctionnement.
  • Page 48 限用物質含有情況標示聲明書 / Declaration of the Presence Condition of the Restricted Substances Marking...
  • Page 49 Revision History Date Description Editor Peter Yao 2024/06/07 Official release.
  • Page 50 www.tscprinters.com...

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