TSC MH241 Series User Manual
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TSC MH241 Series User Manual

Industrial barcode printers
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SFSFGHJKL;'RFTGTT5RT12
MH241 Series
Thermal Transfer
Direct Thermal
Industrial Barcode Printers
Series Lists:
User Manual
MH241/MH341/MH641
MH241T/MH341T/MH641T
MH241P/MH341P/MH641P

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Summary of Contents for TSC MH241 Series

  • Page 1 SFSFGHJKL;’RFTGTT5RT12 MH241 Series   Thermal Transfer Direct Thermal Industrial Barcode Printers Series Lists: User Manual MH241/MH341/MH641 MH241T/MH341T/MH641T MH241P/MH341P/MH641P...
  • Page 2 All other trademarks are the property of their respective owners. Information in this document is subject to change without notice and does not represent a commitment on the part of TSC Auto ID Technology Co. No part of this manual may be reproduced or transmitted in any form or by any means, for any purpose other than the purchaser’s personal use, without the...

  • Page 3: Table Of Contents

    Table of Contents 1. Introduction ........................................1 1.1 Product Specification .......................................2 2. Operation Overview ......................................6 2.1 Unpacking and Inspection ....................................6 2.2 Printer Overview ......................................7 2.2.1 Front View ......................................7 2.2.2 Interior View ......................................8 2.2.3 Rear View ......................................10 2.3 Operator Control ......................................10 2.3.1 LED Indication and Keypads ................................
  • Page 4 5. TSC Console ........................................30 5.1 Start TSC Console ..................................... 30 5.2 Setup Ethernet Interface .................................... 32 5.3 Set WiFi and Add to TSC Console Interface .............................. 34 5.4 Initialize the Printer WiFi Setting ................................37 5.5 TPH Care ........................................38 5.6 Printer Function ......................................
  • Page 5 6.5 Interface ........................................50 6.5.1 Serial Comm......................................51 6.5.2 Ehernet ........................................ 52 6.5.3 Wi-Fi ........................................53 6.5.4 Bluetooth ......................................54 6.6 Advanced ........................................55 6.7 File Manager ......................................57 6.8 Diagnostic ........................................58 6.9 Favorites ........................................59 7. TroubleShooting ......................................60 8.

  • Page 6: Introduction

    GPIO ports, WiFi module and internal Bluetooth module are available as an option. This document provides an easy reference for operating the MH241 series. TSC printers include the Windows labeling software for creating your label template. For system integration, the TSPL/TSPL2 printer programming manual or SDKs can be found on TSC website at: https://www.tscprinters.com.

  • Page 7: Product Specification

    1.1 Product Specification STANDARD Advanced PREMIUM Model MH241 MH341 MH641 MH241T MH341T MH641T MH241P MH341P MH641P Resolution dots/mm 8 dots/mm 24 dots/mm 8 dots/mm 12 dots/mm 24 dots/mm Printing method dots/mm dots/mm dots/mm (203 (203 DPI) (600 DPI) (203 DPI) (300 DPI) (600 DPI) (300 DPI)
  • Page 8 256MB DDR2 TPH feature  microSD Flash memory card reader for Flash memory expansion, up to 32 GB  Interface Support TSC TPH Care and TPH odometer  RS-232  USB 2.0 (High speed mode)  Internal Ethernet, 10/100 Mbps ...
  • Page 9  Head open sensor  Ribbon encoder sensor  Ribbon end sensor  Internal font Standard  8 alpha-numeric bitmap fonts  Bar code One Monotype Imaging® CG Triumvirate Bold Condensed scalable font  Built-in Monotype True Type Font engine 1D bar code Code 39, Code 93, Code128UCC, Code128 subsets A.B.C, Codabar, Interleave 2 of 5, EAN-8, EAN-13, EAN-128, Font &...
  • Page 10 Operation: 0 ~ 40˚C ( 32 ~ 104˚F), 25~85% non-condensing Safety regulation Storage: -40 ~ 60 ˚C (-40 ~ 140˚F), 10~90% non-condensing Environmental FCC Class A, CE Class A, RCM Class A, UL, cUL, TÜ V/safety, CCC, KC, BIS, ENERGY STAR® concern Accessories Comply with RoHS, WEEE...

  • Page 11: Operation Overview

    2. Operation Overview 2.1 Unpacking and Inspection This printer has been specially packaged to withstand damage during shipping. Please carefully inspect the packaging and printer upon receiving the bar code printer. Please retain the packaging materials in case you need to reship the printer. Unpacking the printer, the following items are included in the carton.

  • Page 12: Printer Overview

    2.2 Printer Overview 2.2.1 Front View MH241P Series MH241T Series MH241 Series LED indicator LED indicator LED indicator LCD display LCD display LCD display Front panel buttons Front panel buttons Front panel buttons USB host x 2 USB host x 2...

  • Page 13: Interior View

    2.2.2 Interior View MH241/MH241T Series Ribbon rewind spindle Print head pressure position adjustment knob Print head pressure adjustment knob Print head release lever Ribbon supply spindle Label supply spindle Media near end sensor (movable, MH241T Series only) Label roll guard External label entrance chute Damper Print head...
  • Page 14 For MH241P Series Ribbon rewind spindle Print head pressure position adjustment knob Print head pressure adjustment knob Print head release lever Ribbon supply spindle Label supply spindle Media near end sensor (movable, MH241T/MH241P Series only) Label roll guard Media guide bar & rear label guide Media rewind guide Media rewind spindle External label entrance chute...

  • Page 15: Rear View

    2.2.3 Rear View MH241P Series MH241/MH241T Series External label entrance chute External label entrance chute RS-232C interface Slot-in Wi-Fi module (Option) Ethernet interface RS-232C interface USB interface Ethernet interface USB interface microSD card slot microSD card slot Centronics interface (Option) Centronics interface (Option) GPIO interface (Option) Power switch...

  • Page 16: Operator Control

    2.3 Operator Control LED indicator Printer status Firmware version Printer model Time & Date Touch screen (MH241T,MH241P) Ethernet / Wi-Fi IP Icons Select Keys Navigotion Keys...

  • Page 17: Led Indication And Keypads

    2.3.1 LED Indication and Keypads LED color indication: Color Meaning Solid: Power is on and ready to be used. (Green) Flash :System is downloading data or printer is paused. System is clearing data. (Amber) Solid - Printer head open, cutter error. (Red) Flash - Printing error, such as paper empty, paper jam, ribbon empty, or memory error etc.
  • Page 18 LCD/LED Icon Indication: Main Page Icon Icon Indication Wi-Fi device is ready (option). Ethernet is connected. Bluetooth device is ready (option). Remaining amount of ribbon(m). Security lock. TPH cleaning. Enter the menu. Calibrate the media sensor. Enter the “Favorites” option. Enter cursor (be marked in green) located option.

  • Page 19: Touch Screen Manipulation

    2.3.2 Touch Screen Manipulation Tap an item to open/use it. Be selected (Green) Scroll up Scroll down Return Return Enter...

  • Page 20: Power-On Utilities

    2.3.3 Power-on Utilities Power-on Utilities provides the basic functions and can be activated by below procedures: Turn off the power > Hold the buttons > Open the power > Release the button depending on the the color of the LED. MH Series: power down and hold the right side of the Select Keys to restart the printer.

  • Page 21: Setup

    3. Setup 3.1 Setting up the printer Place the printer on flat surface. Make sure the printer is power off. Connect the printer to the computer with the provided USB cable. Plug in the power cord.  Note: Please switch OFF the printer before plugging in the power cord to printer power jack.

  • Page 22: Loading The Ribbon

    3.2 Loading the Ribbon Open the media Install ribbon on the ribbon supply spindle. cover. Thread ribbon as indicated direction and wind the ribbon Release the lever. rewind spindle until ribbon is properly stretched and wrinkle- free.
  • Page 23 Ribbon Loading Path Close the print head mechanism and the lever. Ink coated inside Ink coated outside...

  • Page 24: Loading The Media

    3.3 Loading the Media Open the meida cover. Move the label roll guard to the end of the spindle, then turn it down and intall the media and use it to make label fixed. Note: The media near end sensor is movable, which can detect the capacity of media and remind users to change the media roll.
  • Page 25 Release the lever and thread the label through Adjust the lable the media guide bar, guide to make the damper, media sensor, media position and label guide to install fixed. the media. Black mark Gap sensor sensor (shown as▽) (shown as ↓) Adjust the sensor the Close the print sensor to make sure the...

  • Page 26: Loading The Fanfold/External Media

    3.4 Loading the Fanfold/External Media Open the printer right side cover. Insert the fanfold media through the rear external label entrance chute. Refer 3.3 to load the media. Note: Please calibrate the gap/black mark sensor when changing media. Loading path for fan-fold labels...

  • Page 27: Loading Media In Peel-Off Mode (Option)

    3.5 Loading Media in Peel-off Mode (Option) Release lever, pull the label off Open the media about 650mm and remove the cover and load the label. Remove several labels to meida. leave liner. Theread the label as Feed the leading edge of liner indicated and set through the peel-off module slot as printer mode to...

  • Page 28: Loading Media In Rewinder Mode (Option-Mh241P)

    3.6 Loading Media in Rewinder Mode (Option-MH241P) Open the media Install the label as indicated cover and load and set printer mode to Rewinder Mode. the meida. Feed the leading edge of liner Install the paper through the peel-off module core onto the slot as indicated.

  • Page 29: Loading Media In Rewinder Mode (Option-Mh241/Mh241T)

    3.7 Loading Media in Rewinder Mode (Option-MH241/MH241T) Install the paper core Open the media onto the rewind cover and load spindle. the meida. Spin the rewind spindle to make the Thread the label label be fixed. Then through the slot close the right cover on the front and print head, and set...

  • Page 30: Knob Adjustment

    4. Knob Adjustment Printhead Pressure Adjustment Knob has 5 levels’ adjustment.Different number means different pressure to the springs . Due to media is aligned to the inbound of the printer mechanism, different media width requires the different pressure. Users can try which level can meet their expectation.

  • Page 31: Ribbon Tension Adjustment Knob

    4.1 Ribbon Tension Adjustment Knob Ribbon Tension Adjustment Knob has 5 positions for adjustment. Due to the ribbon is aligned to the inbound of print mechanism, different width of ribbons may need to adjust the tension adjustment knob to avoid the ribbon wrinkle and get the best print quality.

  • Page 32: Mechanism Fine Adjustment To Avoid Ribbon Wrinkles

    4.2 Mechanism Fine Adjustment to Avoid Ribbon Wrinkles Ribbon wrinkle is related to the media width, thickness, print head pressure balance, ribbon film characteristics, print darkness setting…etc. In case the ribbon wrinkle happens, please follow the instructions below to adjust the printer parts. Ribbon Tension Adjustment Knob has 5 positions for adjustment.
  • Page 33 Wrinkle happens from label lower right to upper left direction Feed Direction  Make sure the Print Head Pressure Adjustment Knob is in correct position for the current media. Ex: 1~2”, 3~4”  Turn the screw clockwise per level and print to see if the winkle has gone. If the ribbon tension adjustment knob has positioned on the level of innermost side but dosnt’t improve the ribbon wrinkle, ...
  • Page 34 Wrinkle happens from label lower left to upper right direction Feed Direction  Make sure the Print head Pressure Adjustment Knob is in correct position for the current media. Ex: 1~2”, 3~4”  Turn the screw counterclockwise per level and print to see if the winkle has gone. ...

  • Page 35: Tsc Console

    5. TSC Console TSC Console is a management tool combining the Printer Management, Diagnostic Tool, CommTool and Printer Webpage settings, which enables you to adjust printer’s settings/status; change printers’ settings; download graphics, deploy fonts, graphics, label templates or upgrade the firmware to the group of printers, and send additional commands to printers at the same time ※...
  • Page 36 Select the current interface of the printer. The printer will be added to TSC Console’s interface. Select the printer and set the settings.  For more information, please refer to TSC Console User Manual.

  • Page 37: Setup Ethernet Interface

    5.2 Setup Ethernet Interface  Use USB or COM to establish the interface on TSC Console.  Double click to enter the Printer Configuration Page > Click Ethernet tab > Check the IP Address.
  • Page 38  Choose Network > Key in the IP Address > Click Discover to establish the Ehternet interface.  The notification will pop up > Click OK to close the window > The Ethernert interface will be shown on TSC Console.

  • Page 39: Set Wifi And Add To Tsc Console Interface

    5.3 Set WiFi and Add to TSC Console Interface  Use USB or COM Port to set up the interface. (refer to chp.5.1)  Double click to enter the printer configuration page.  Click Get to receive printer’s information. ...
  • Page 40 For WPA-Personal Fill-in the SSID. Select the Encryption option to WPA-Personal. III. Fill-in the Key. Select DHCP to ON. (For OFF option, please fill-in the IP Address, Subnet Mask and Gateway) After setting, click the Set button. Note: Before setting, the entered field will be shown in yellow for reminding.
  • Page 41  After clicking Set button, it'll pop-up the window tip as below shown.  IP address will be shown in the “IP address” field and the Wi-Fi logo and IP address will be displayed on the LCD control panel. Note: IP address should be shown within about 5~15 seconds after printer turn on.

  • Page 42: Initialize The Printer Wifi Setting

    5.4 Initialize the Printer WiFi Setting Return to the main page of TSC Console. Click Functions to expand the page. Click Wi-Fi Default to initialize the printer Wi-Fi module setting to factory default setting.

  • Page 43: Tph Care

    5.5 TPH Care TPH Care provides users to check the condition of the print head and be able to set the dot failure threshold for indicating errors when the threshold is triggered. This option is used to set the This option is used to enable treshhold for unhealthy TPH dot (ON)/ disable (OFF) the TPH number.

  • Page 44: Printer Function

    5.6 Printer Function Printer Function could be found in Printer Configuration. “Printer Function” will be shown on the left side of the window. Functions Description Calibrate Sensor Detect media types and the size of the label RTC Setup Synchronize printer with Real Time Clock on PC Factory Default Initialize the printer to default settings Reset Printer...

  • Page 45: Setting Post-Print Action

    When the printer is equipped with other opton kits, ex: cutter, peeler, rewinder, please select the mode after finishing the calibration. Follow below procedure to set the post action for the printing: Refer Chp 5.1 to Connect the printer with TSC Console > Double click the printer >...

  • Page 46: Lcd Menu Function

    6. LCD Menu Function 6.1 Enter the Menu  By touch display: Tap the (Menu) icon on LCD main page to enter the menu.  By Keys: Select keys Navigational keys Use navigational keys to select the (Menu) icon (be marked in green) and press the left soft key button (means ) to enter the menu.

  • Page 47: Menu Overview

    6.2 Menu Overview There are 6 categories on the menu. Users can easily set the settings of the printer without connecting the computer. Please refer to following sections for more details. Advanced : To set LCD, initialization, cutter Setting : To set up the printer settings for TSPL & type,…etc.

  • Page 48: Setting

    6.3 Setting Tap the Command Set on LCD to switch between TSPL and ZPL2. Command Set can also be activated by Navigational Keys.

  • Page 49: Tspl

    6.3.1 TSPL TSPL category can set up the printer settings for TSPL. Speed Slew Speed BackFeed None Speed Density Batch Mode Direction Peeler Mode Print mode Cutter Mode TSPL Offset Cutter Batch Shift X Rewinder Mode Shift Y Applicator Reference X Reference Y Code Page Country...
  • Page 50 Item Description Default 203 dpi: 6 Speed Set the print speed. Setting range: 2~14 for 203dpi; 2~12 for 300dpi; 1~6 for 600dpi 300 dpi: 4 600 dpi: 3 203 dpi: 6 Slew Speed Set feed speed 300 dpi: 4 600 dpi: 3 Back Speed Set back speed Density...

  • Page 51: Zpl2

    Darkness Print Speed 6.3.2 ZPL2 Slew Speed This “ZPL2” category can set up the printer settings for ZPL2. Back Speed Tear Off Peeler Off Tear Off Cutter Print Mode Print Width Rewind List Fonts Applicator List Images List Formats List Setup Control Prefix Menu ZPL2...
  • Page 52 Item Description Default Density Set the printing darkness. Available setting range: 0 to 30. 203 dpi: 6 Set the print speed. Available setting range is 2~18 for 203dpi and 2~14 for 300dpi; 1.5~6 Print Speed 300 dpi: 4 for 300dpi.. 600 dpi: 3 203 dpi: 6 Slew Speed...
  • Page 53 Delimiter Char Set delimiter character. Set the action of the media when turning on the printer. Feed: Printer will advance one label. Media Power Up Calibration: Printer will make calibration. No Motion Length: Printer determine length and feed label. No Motion: Printer will not move media. Set the action of the media when closing the print head.

  • Page 54: Sensor

    6.4 Sensor This option is used to calibrate the selected sensor. We recommend calibrate the sensor before printing when changing the media. Black Mark Auto Calibration Continuous Preprint Manual Standard Black Mark Calibration Menu Sensor Auto Continuous Threshold Detect Fixed Maximum Length BMark Transmitter...

  • Page 55: Interface

    6.5 Interface Interface can set the printer interface settings. Serial Ethernet Menu Interface Wi-Fi Bluetooth...

  • Page 56: Serial Comm

    6.5.1 Serial Comm Serial comm can set the printer RS-232 settings. 1200 bps 2400 bps 4800 bps 9600 bps Baud Rate 19200 bps 38400 bps 57600 bps 115200 bps None Menu Interface Serial Parity Even Data Bits Stop Bit(s) Item Description Default Baud Rate...

  • Page 57: Ehernet

    6.5.2 Ehernet Ethernet configures internal Ethernet configuration and checks the printer’s Ethernet module status, and reset the Ethernet module. Status Menu Interface Ethernet Config Item Description Default Status Check the Ethernet IP address and MAC setting status. DHCP: On or OFF the DHCP (Dynamic Host Configuration Protocol) network protocol. Config.

  • Page 58: Wi-Fi

    6.5.3 Wi-Fi Wi-Fi can set the printer Wi-Fi settings. Status Config Menu Interface Wi-Fi SSID Security Password Item Description Default Status Check the Wi-Fi IP address, MAC setting status,…etc. DHCP: ON/OFF the DHCP (Dynamic Host Configuration Protocol) networkprotocol. Config. DHCP Static IP:Set the printer’s IP address, subnet mask and gateway.

  • Page 59: Bluetooth

    6.5.4 Bluetooth Bluetooth can set the printer Bluetooth settings. Status Local Name Menu Interface Bluetooth Ping Code Item Description Default Status Check the Bluetooth status. Local Name Set the local name for Bluetooth. RF-BHS Ping Code Set the local ping code for Bluetooth. 0000...

  • Page 60: Advanced

    6.6 Advanced Language Printer Information Initialization Display Brightness Date Format Touchscreen Calibration Date Date & Time Time Format Time Menu Advanced Menu Lock Menu Password Security MyMenu Lock Cutter Type MyMenu Password Media Low Warning Ribbon Low Warning Warning Printer Head Care Reset Counter Interval Contact Us...
  • Page 61 Date & Time Setup the date and time on display. Security Set the password for locking the menu or favorites. The default password is 8888. Disable Cutter Type Set the cutter type. Guillotine Set the warning for ribbon low. For example, if setting value is 30m, when ribbon Ribbon Low Warning capacity was lower than 30m, the will be shown in red.

  • Page 62: File Manager

    6.7 File Manager File Manager is used to check the printer available memory, show the files list, delete the files or run the files that saved in the printer DRAM/Flash/Card memory. DRAM Menu File Manager FLASH CARD...

  • Page 63: Diagnostic

    6.8 Diagnostic Print Config. Dump Mode Menu Diagnostic Print Head Diag Gap Display Diag Black Mark Sensor Diag Ribbon End Diag Media Item Description Print current printer configuration to the label. The configuration printout contains print head test pattern, which is useful Print Config.

  • Page 64: Favorites

    6.9 Favorites Favorites helps users build a commomly used list. Arrange the commonly used setting options by Favorites Add items: Touch and hold the item > window of Join Favorites will pop up > tap Yes to add the item to Favorites. Delete items: Touch and hold the item >...

  • Page 65: Troubleshooting

    7. TroubleShooting Problem Possible Cause Recovery Procedure  Plug the power cord in printer and outlet.  The power cord is not properly connected. Power indicator does not illuminate   The power switch is closed. Switch the printer on. ...
  • Page 66 mechanism.  If peeler module is installed, please remove the label.  If there is no peeler module in front of the printer, please  Peel function is enabled. Take Label switch off the printer and install it.  Check if the connector is plugging correctly. Can’t downloading the file to ...
  • Page 67   Sensor sensitivity is not set properly. Calibrate the sensor by Auto Gap or Manual Gap options.   The media sensor is covered with dust. Clear the GAP/Black mark sensor by blower.  Printhead pressure is incorrect.  Please refer to the chapter 4.

  • Page 68: Maintenance

    8. Maintenance This session presents the clean tools and methods to maintain the printer.  For Cleaning Depending on the media used, the printer may accumulate residues (media dust, adhesives, etc.) as a by-product of normal printing. To maintain the best printing quality, you should remove these residues by cleaning the printer periodically. Regularly clean the print head and supply sensors once change a new media to keep the printer at the optimized performance and extend printer life.
  • Page 69 Cleaning Tools  Cotton swab  Lint-free cloth  Brush with soft non-metallic bristles  Vacuum cleaner  75% Ethanol (for disinfecting)  99% Isopropyl alcohol (for printhead and platen roller cleaning)  Genuine printhead cleaning pen  Mild detergent (without chlorine) Cleaning Process: Printer Part Method...

  • Page 70: Angency Compliance And Approvals

    9. Angency Compliance and Approvals EN 55032: Class A EN 55024 EN 60950-1 EN 62368 This is a class A product. In a domestic environment this product may cause radio interference in which case the user may be required to take adequate measures. FCC part 15B, Class A ICES-003, Class A This equipment has been tested and found to comply with the limits for a Class A digital device, pursuant to...
  • Page 71 EN 62368-1:2014/A11:2017 KN 32 KN 35 K60950-1(2011-12) 이 기기는 업무용(A 급) 전자파적합기기로서 판매자 또는 사용자는 이 점을 주의하시기 바라며, 가정외의 지역에서 사용하는 것을 목적으로 합니다. GB 4943.1 GB/T9254, Class A GB 17625.1 此为 A 级产品，在生活环境中，该产品可能会造成无线电干扰， 在这种情况下，可能需要用户对干扰采取切实可行的措施。 Energy Star for Imaging Equipment Version 3.0 IS 13252(Part 1)/ IEC 60950-1 Note: There may have certification differences in the series models, please refer to product label for accuracy.
  • Page 72 8. Please refer to user manual for maximum operation ambient temperature. provided by manufacture. WARNING: Moving parts. Keep finger or body away from moving parts. CAUTION: For equipment with RTC (CR2032) battery or rechargeable battery pack Risk of explosion if battery is replaced by an incorrect type. Dispose of used batteries according to the Instructions as below.
  • Page 73 30mW 5470-5725MHz Hereby, TSC Auto ID Technology Co., Ltd. declares that the radio equipment type [Wi-Fi] IEEE 802.11 a/b/g/n is in compliance with Directive 2014/53/EU The full text of the EU declaration of conformity is available at the following internet address: http:// www.tscprinters.com...
  • Page 74 The equipment complies with FCC RF exposure limits set forth for an uncontrolled environment. The equipment must not be co-located or operating in conjunction with any other antenna or transmitter. Canada, Industry Canada (IC) Notices This Class B digital apparatus complies with Canadian ICES-003 and RSS-210. Operation is subject to the following two conditions: (1) this device may not cause interference, and (2) this device must accept any interference, including interference that may cause undesired operation of the device.
  • Page 75 l'IC lorsqu'il est connecté à des dispositifs hôtes spécifiques opérant dans des conditions d’utilisation mobile. (Pour le Wi-Fi) Ce périphérique a également été évalué et démontré conforme aux limites d'exposition radio-fréquence par l'IC pour des utilisations par des opérateurs mobiles (les antennes sont à moins de 20 cm du corps d'une personne). (Pour le Bluetooth) NCC 警語: 經型式認證合格之低功率射頻電機，非經許可，公司、商號或使用者均不得擅自變更頻率、加大功率或變更原設計之特性及功能。(即...
  • Page 76 For US Model Made for iPhone® XS Max, iPhone XS, iPhone XR, iPhone X, iPhone 8, iPhone 8 Plus, iPhone 7, iPhone 7 Plus, iPhone SE, iPhone 6s, iPhone 6s Plus, iPhone 6, iPhone 6 Plus, iPhone 5s, iPad Pro® 12.9-inch (2nd generation), iPad Pro 10.5-inch, iPad® (6th generation), iPad (5th generation), iPad Pro 9.7-inch, iPad Pro 12.9-inch (1st generation), iPad Air®...

  • Page 77: Revise History

    10. Revise History Date Content Editor...

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