TSC PRINTRONIX AUTO ID TE200 Series Service Manual

Thermal transfer/dicrect thermal desktop barcode printers
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;'RFTGTT5RT12
TE200 Series
Thermal Transfer / Dicrect Thermal
Desktop Barcode Printers
Series Lists:
TE200 / TE300
TE210 / TE310
Service Manual

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Summary of Contents for TSC PRINTRONIX AUTO ID TE200 Series

  • Page 1 ;’RFTGTT5RT12 TE200 Series Thermal Transfer / Dicrect Thermal Desktop Barcode Printers Series Lists: Service Manual TE200 / TE300 TE210 / TE310...
  • Page 2 All other trademarks are the property of their respective owners. Information in this document is subject to change without notice and does not represent a commitment on the part of TSC Auto ID Technology Co. No part of this manual may be reproduced or transmitted in any form or by any means, for any purpose other than the purchaser’s personal use, without the...
  • Page 3: Table Of Contents

    Table of Content 1. Fundamental of the System ....................................1 1.1 Printer Overview ......................................1 Front View ........................................1 Interior View .........................................2 Rear View ........................................3 2. Electronics .........................................4 2.1 Summary of the Board Connectors ................................4 3. Mechanism ........................................13 3.1 Replacing the Planten Roller ..................................13 3.2 Replacing the Main Board ..................................
  • Page 4 3.13 Replacing the Label Guide Module ................................33 3.14 Replacing Wi-Fi module Assembly (TE210/TE310 Series option) ......................37 4. TroubleShooting ......................................38 5. Maintenance ........................................41 Revise History ........................................43...
  • Page 5: Fundamental Of The System

    1. Fundamental of the System 1.1 Printer Overview Front View Paper exit chute LED indicator Feed/Pause button Top cover open tab...
  • Page 6: Interior View

    Interior View Printer top cover Ribbon supply spindle Ribbon supply hub Ribbon rewind hub Ribbon rewind spindle Fixing tabs Media supply spindle Print head release button Print head Media guide adjustment knob Media guide Platen roller Gap sensor Black mark sensor...
  • Page 7: Rear View

    Rear View Power switch Power jack socket USB interface (USB 2.0/Hi-Speed mode) USB host (TE210/TE310 Series only) RS-232 interface (TE210/TE310 Series only) Ethernet interface (TE210/TE310 Series only)
  • Page 8: Electronics

    2. Electronics 2.1 Summary of the Board Connectors Main board top...
  • Page 9 Connector Description Switch DCIN USB connector SDRAM BT connector Ribbon Encode connector Description Voltage Power 3.3V Encoder signal 3.3V Gap sensor emit connector Description Voltage Power 3.3V Emitter on : 2.1~2.3V Gap sensor emitter Emitter off: 2.6~2.8V Gap sensor receive connector Description Voltage Power...
  • Page 10 BM sensor connector Description Voltage Power 3.3V 2.1~2.2V: Emitter on BM sensor emitter 2.6~2.7V: Emitter off BM sensor receiver A/D : 0~3.3V Key& LED connector Description Voltage POWER 3.3V LED light on:1.1~1.4V LED Green LED light off:1.6~1.9V LED light on:1.4~1.7V LED Red LED light off:1.8~2.1V 0V: Push key...
  • Page 11 Main board bottom 16 15...
  • Page 12 Connector Description Remark Power switch connector Power supply (24V DC) connector DCIN1 USB Device connector USB1 USB Host connector USB2 RS-232C connector Ethernet connector LAN1 RTC battery connector LED & KEY connector CON19 Description Voltage POWER 3.3V LED light on:1.1~1.4V LED Green LED light off:1.6~1.9V LED light on:1.4~1.7V...
  • Page 13 GAP sensor connector (for Transmit signals) CON20 Description Voltage Power 3.3V Emitter on : 2.1~2.3V Gap sensor emitter Emitter off: 2.6~2.8V Wi-Fi / Bluetooth connector CON13 Buzzer (Factory option) ESD_GND_PIN Description Voltage Ribbon Encode connector CON12 Description Voltage Power 3.3V Encoder signal 3.3V BM sensor connector...
  • Page 14 Emitter on : 2.1~2.3V Peel sensor emitter Emitter off: 2.6~2.8V Peel sensor receiver AD 0~3.3V ESD_GND_PIN Description Voltage Cutter connector CON6 Description Voltage Cutter power 0V: Cutter positive cut Cutter direction 5V: Cutter negative cut 0V: Cutter work Cutter enable 5V: Cutter stop 0V: Cutter stop Cutter position sensor switch...
  • Page 15 TE210/310 SERIES ONLY: RS-232C CONFIGURATION +5 V USB Device CONFIGURATION CONFIGURATION...
  • Page 16 Ethernet CONFIGURATION...
  • Page 17: Mechanism

    3. Mechanism Please turn off the power and unplug the power adapter before replacing parts. 3.1 Replacing the Planten Roller Open the printer cover. Use a tool to take the platen roller off. Replace the platen roller. Remove the 4 screws on media holder and disengage it. Remove the 2 screws on the print engine which besides the platen roller.
  • Page 18 Please remove the screw and all of the cables connected to the main board and disengage the print engine. Push the print engine forward and leave the slots, then lift it up to disconnect the print cover assembly. Reassemble the parts in the reverse procedure.
  • Page 19 Print engine mechanism measurements Bottom View Note: ◼ All dimensions in millimeters. ◼ There are 4 location holes in this print engine mechanism, the fixing location holes are marked in red on bottom view drawing which can be fixed by the customer’s reference.
  • Page 20: Replacing The Main Board

    3.2 Replacing the Main Board Refer to section 3.1 to remove the printer engine Remove/replace the main board. Reassemble the parts in the reverse procedure.
  • Page 21: Replacing The Stepping Motor

    3.3 Replacing the Stepping Motor Please refer to the section 3.1 to remove the print engine mechanism. Turn the print engine mechanism upside down and the stepping motor is installed below as indicated. Remove the 3 screws on the left side lower cover and open it.
  • Page 22 After the stepping motor left side lower cover opened, please remove the two screws as indicated to disengage the stepping motor module. Reassemble the parts in the reverse procedures. Disconnect the stepping motor connectors on the main board. Remove/replace the stepping motor module. Reassemble the parts in the reverse procedure.
  • Page 23: Replacing The Gap Sensor Module

    3.4 Replacing the Gap Sensor Module Please refer to the section 3.1 to remove the print engine. Turn the print engine upside down and remove the screw as indicated. Screw on Gap Sensor (receiver) Remove/replace the gap sensor (receiver). Gap sensor (receiver) (Fixed position, shift 4 mm to right)
  • Page 24 Remove the 3 screws on lower print engine right side cover as indicated and open it. Remove/replace the gap sensor emitter. Reassemble the parts in the reverse procedure.
  • Page 25: Replacing The Black Mark Sensor Module

    3.5 Replacing the Black Mark Sensor Module Please refer to the section 3.3 to remove the stepping motor module. Open the Mylar film cover. Remove the screw on the black-mark sensor module. Remove/replace the black-mark sensor module. Reassemble the parts in the reverse procedure.
  • Page 26: Replacing The Platen Roller Assembly

    3.6 Replacing the Platen Roller Assembly Open the printer top cover then push the print head release button to open the print head mechanism. Remove the lower front panel. Disengage the platen roller by pulling out the tabs located on each side. Rotate the tabs into the upward position. (see pictures below) Default setting Default setting...
  • Page 27: Replacing The Stepping Motor

    3.7 Replacing the Stepping Motor Open the printer top cover and press the print head release button to open the print head mechanism. Disengage the print head module by push it forward and leave the slots as indicated. Slots Disconnect the ground line (green cable) and print head harness. Push down and release the print head bracket hooks as indicated.
  • Page 28 Push the front tab of the print head bracket to the right side and open the print head bracket as pictured. Remove/Replace the print head assembly. Reassemble the parts in the reverse procedures.
  • Page 29: Installing The Cutter Module (Te210/Te310 Series Option)

    3.8 Installing the Cutter Module (TE210/TE310 Series Option) Open the printer top cover by pressing the top cover open tabs located on each side of the printer. Push the print head release button to open the print head mechanism. Remove the lower front panel. Insert the cable and ground line of cutter module through the hole as indicated to the main board.
  • Page 30 Connect the cable and ground line to the socket on main board as indicated. Push down the cutter module and fix on the lower front panel location hole. Complete the installation of cutter module. Reassemble the parts in the reverse procedures.
  • Page 31: Installing The Peeler Module (Te210/Te310 Series Option)

    3.9 Installing the Peeler Module (TE210/TE310 Series Option) Open the printer top cover by pressing the top cover open tabs located on each side of the printer. Push the print head release button to open the print head mechanism and remove the lower front panel. Insert the cable and ground line of peeler module through the hole as indicated to the main board.
  • Page 32 Connect the cable and ground line to the socket on main board as indicated. Push down the cutter module and fix on the lower front panel location hole. Complete the installation of cutter module. Reassemble the parts in the reverse procedures.
  • Page 33: Replacing The Key Module (Lce Module / Option)

    3.10 Replacing the Key Module (LCE MODULE / Option) Please refer to the section 3.1 to take out the print engine mechanism. Remove the three screws on right side upper cover and open it. After the right side upper cover opened, please disengage the LED module. Remove the two screws and cable on the LED key module.
  • Page 34: Replacing The Print Head Open Sensor Assembly

    3.11 Replacing the Print Head Open Sensor Assembly Please refer to the section 3.1 to remove the print engine. Disconnect the three screws to remove the right side lower cover. Remove the print head open sensor by disengage the screw and cable (black) as indicated. Reassemble the parts in the reverse procedure.
  • Page 35: Replacing The Encoder Assembly

    3.12 Replacing the Encoder Assembly Please refer to Ch.3.1 to uninstall the print engine mechanism. Open the print engine mechanism, and then turn to left side to disconnect six screws as indicated to remove upper and lower cover.
  • Page 36 Remove the screw on the Encoder assembly. Push the latch on ribbon base hinge to left side, pull out the ribbon base hinge and remove the Encoder assembly. Reassemble the parts in the reverse procedure.
  • Page 37: Replacing The Label Guide Module

    3.13 Replacing the Label Guide Module Please check the direction of label guide (L: Left; R: Right). L (Left) R (Right) Check label guide shaft direction. The bottom side has round marks as indicated. Bottom of label guide shaft...
  • Page 38 Place the label guide shaft as below. The round mark is at the bottom side. Please notice about the placement position 1, 2, and 3 at right side and left side. 2 3 2 1 Push the label guide R and L to the shaft.
  • Page 39 Push the label guide R and L to the shaft and touch the cover. Push the label guide R and L upward. Push the label guides to the end of center.
  • Page 40 Check if the shaft is fit to the fix hole of the mechanism. Install the knob to the shaft. Reassemble the parts in the reverse procedures.
  • Page 41: Replacing Wi-Fi Module Assembly (Te210/Te310 Series Option)

    3.14 Replacing Wi-Fi module Assembly (TE210/TE310 Series option) Please refer to the section 3.1 to remove the print engine. Remove the three screws on lower print engine right side cover as indicated and open it. Remove the three screws on Wi-Fi module assembly and disconnect the connectors.Remove/Replace the Wi-Fi module assembly.
  • Page 42: Troubleshooting

    * Please close the print carriage. * The printer carriage is open. shows “Head Open”. - The LED shows “Red (solid)”. - The printer status from TSC Console * Supply a new ribbon roll. * Running out of ribbon. shows “Ribbon End Err.” Or “Ribbon * Please refer to the steps on section 3.2 to re-install the...
  • Page 43 end of the file and there must have CRLF at the end of each command line. * Delete unused files in the FLASH/DRAM. Memory full * The space of FLASH/DRAM is full. ( FLASH / DRAM ) * Reload the supply. * Clean the print head.
  • Page 44 Missing printing on the left or right side of * Wrong label size setup. * Set the correct label size. label * Ribbon installation is incorrect. * Please set the suitable density to have good print quality. * Media installation is incorrect. * Make sure the label guide touch the edge of the media Wrinkle problem * Print density is incorrect.
  • Page 45: Maintenance

    5. Maintenance This session presents the clean tools and methods to maintain the printer. ◼ For Cleaning Depending on the media used, the printer may accumulate residues (media dust, adhesives, etc.) as a by-product of normal printing. To maintain the best printing quality, you should remove these residues by cleaning the printer periodically. Regularly clean the print head and supply sensors once change a new media to keep the printer at the optimized performance and extend printer life.
  • Page 46 Cleaning Tools ◼ Cotton swab ◼ Lint-free cloth ◼ Brush with soft non-metallic bristles ◼ Vacuum cleaner ◼ 75% Ethanol (for disinfecting) ◼ 99% Isopropyl alcohol (for printhead and platen roller cleaning) ◼ Genuine printhead cleaning pen ◼ Mild detergent (without chlorine) Cleaning Process: Printer Part Method...
  • Page 47: Revise History

    Revise History Date Content Editor 2023/7/11 Modify the Installing the Peeler Module section Camille...

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