Table of contents Table of contents Introduction ................................. Foreword ............................. Support ............................... Product Overview ..........................Safety ..................................Explanation of warning symbols ......................General safety instructions ........................Safety instructions for the use of tools and appliances ................Safety instructions for service and maintenance tasks ................
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Table of contents 4.14 Seat ..............................4.14.1 Replacing the seat plate ........................4.14.2 Replacing the hook-and-loop closure ..................... 4.15 Back ..............................4.15.1 Replacing the clamping pins (clamps) ....................4.15.2 Replacing the back support ........................4.15.3 Replacing the back support upholstery ....................
Introduction 1 Introduction INFORMATION Date of last update: 2021-10-19 INFORMATION ► New information regarding product safety and product recalls as well as the declaration of conformity can be obtained at ccc@ottobock.com or from the manufacturer’s service department (see inside or outside of back cover for addresses).
Introduction 1.3 Product Overview Back support Leg support with foot plate Arm support (flip-up) Caster wheel Control panel with joystick Drive wheel Seat cushion Anti-tipper with anti-tipper rollers Positioning belt (lap belt) Motors with brake release Cantilever frame Back support angle adjustment Battery cover Push bar Wingus...
Safety 2 Safety 2.1 Explanation of warning symbols Warning regarding possible serious risks of accident or injury. WARNING Warning regarding possible risks of accident or injury. CAUTION Warning regarding possible technical damage. NOTICE 2.2 General safety instructions WARNING Risk of suffocation ►...
Safety 2.4 Safety instructions for service and maintenance tasks WARNING Uncontrolled movement of components following loosening of plug and screw connections Pinching, crushing and shearing of body parts ► Ensure that body parts, such as hands and feet, are never in the danger zone. ►...
Transport and storage NOTICE Incorrect cable routing Plug connections coming loose or damage to the cables due to assembly errors ► Take note of the cables attached to the product with cable ties during all assembly work. ► Carefully cut the cable ties with suitable side-cutting pliers if necessary. Ensure that you do not damage the cables during this process.
Service Work 3.2 Storage Switch off the wheelchair control device and disconnect the battery cable prior to prolonged storage (see fig. 3). Store the product in a dry, enclosed room with sufficient air circulation and protection from external influences. Maintain an ambient temperature from -15 °C to +40 °C [5 °F to 104 °F] and relative humidity of 45% to 85%. 4 Service Work 4.1 General Information INFORMATION...
Service Work 4.4 Required tools The following tools are required in order to perform the service work: INFORMATION Please note: Always use insulated tools for work on current-carrying components. • Set of screwdrivers • Phillips head screwdriver (size: 2) • Allen keys in sizes 2 –...
Service Work 2) Tip the wheelchair back onto the anti-tipper rollers with the active support of a helper. INFORMATION: Grasp the base frame when tipping. Do not use the arm supports or forearm supports to lift the wheelchair. Do not pull or push on the arm supports or forearm supports. 3) Set an assembly stand of sufficient load capacity and size in the centre under the wheelchair’s battery carrier.
Service Work 4.6.2 Replacing the battery straps ► Prerequisites: Turn the control device off and disconnect the battery cable (see page 11). ► Tools: Allen key, size 3 1) Remove the battery cover (see page 11). 2) Open the upper fastening strap on the battery carrier (see fig. 8). 3) Open the side fastening strap on the battery carrier (not illustrated).
Service Work 4.6.4 Replacing the battery cable ► Prerequisites: Turn the control device off and disconnect the battery cable (see page 11). ► Tools: Insulated open-ended or ring wrench, size 10; Allen key, size 3 1) Remove the battery cover (see page 11). 2) Loosen the hexagon head screws on the battery cable (see fig. 12, item 1).
Service Work 4.6.5 Replacing the batteries NOTICE Installation of untested batteries Damage to the batteries or limited driving distance range due to different charge levels ► If batteries with different charge levels are connected in series, or if a defective battery is installed, the battery set may fail prematurely or the wheelchair’s driving distance range may be limited.
Service Work ► Tools: Open-ended or ring wrench, size 10; Allen key, size 4 1) Remove the battery cover (see page 11). 2) Disconnect the connection plug of the controller cable under the seat plate (see fig. 17, item 1). The cable tie may have to be opened in order to disconnect the connection plug. 3) Disconnect the motor cables from the controller (see fig. 18, item 1).
Service Work 3) Loosen the hexagon socket screws between the control panel holder and the control panel (standard control panel: see fig. 22, item 1; swing-away control panel: see fig. 23, item 1). 4) Remove and replace the control panel. 5) Reinstall the control panel on the control panel holder. To do so, insert and firmly tighten the hexagon socket screws (standard control panel: see fig. 22, item 1;...
Service Work 3) If necessary: Loosen the Allen screws between the push-button module for lighting and the retaining plate (see fig. 25, item 3). Replace and reinstall the retaining plate. 4) Remove and replace the control panel holder. 5) Reattach the retaining plate of the control panel holder to the arm pad. To do so, insert the Allen screws (see fig. 25, item 2) and tighten them firmly.
Service Work Mounting the holder for attendant control on the head support mounting kit (variant 2) 1) Place the holder on the exposed adapter plate (see fig. 87; see fig. 28, item 2). 2) Screw the holder to the back support tube with the head support/neck support mounting kit and the hexagon socket screws, washers and cap nuts at hand (see fig. 28, item 3).
Service Work 4) Insert the Allen screw. 5) Tighten the cap nut to 25 Nm. 4.8.2 Replacing the caster fork ► Prerequisites: Turn the control device off and disconnect the battery cable (see page 11). Jack up the wheelchair (see page 10). ► Tools: Open-ended or ring wrench, size 19; socket wrench, size 19 1) Pry out and remove the cover cap on the caster attachment device (see fig. 31, item 1).
Service Work 4.9 Drive unit 4.9.1 Replacing the drive wheel INFORMATION When replacing the wheels, check the tyres on both sides to ensure the tread is even and sufficient. Replace both wheels when needed. ► Prerequisites: Turn the control device off and disconnect the battery cable (see page 11). Jack up the wheelchair (see page 10).
Service Work 4) Install the splash guard on the frame with the two Allen head screws (see fig. 37, item 1). The Allen head screws are inserted from the outside to the inside. 5) Tighten the Allen head screws to 5 Nm. 6) Reinstall the drive wheel (see previous section, see fig. 38). 4.9.3 Replacing the drive motor ►...
Service Work 4.10 Leg support 4.10.1 Replacing the foot plate ► Prerequisites: Turn the control device off and disconnect the battery cable (see page 11). ► Tools: 2x Allen key, size 5; screwdriver; torque wrench 1) Loosen the Allen head screw and the sleeve bolt in the mounting holes of the foot plate (see fig. 41). 2) Remove and replace the foot plate.
Service Work 4.10.3 Replacing the positioning belt ► Prerequisites: Turn the control device off (see page 11). ► Tools: None required 1) Rotate the threading device of the positioning belt and pull the positioning belt out of the outer slot in the foot plate (see fig. 44, item 1).
Service Work 4.11.2 Replacing the arm pads ► Prerequisites: Turn the control device off and disconnect the battery cable (see page 11). If necessary: Remove the control panel holder (see page 16). ► Tools: Allen key, size 3 1) Loosen the clamping pin (see previous section) and pull the arm support up and out. 2) Loosen the Allen head screws and replace the arm pads (see fig. 47, item 1).
Service Work 4.11.4 Replacing the arm support tube ► Prerequisites: Turn the control device off and disconnect the battery cable (see page 11). ► Tools: Open-ended or ring wrench, size 13; Allen key, size 5; torque wrench 1) Remove the arm support (see previous section). 2) Only on the control panel side: Remove the cable ties on the arm support tube (see fig. 21, item 1).
Service Work 4.13 Chest and shoulder support 4.13.1 Replacing the sternum harness ► Prerequisites: Turn the control device off and disconnect the battery cable (see page 11). ► Tools: Open-ended or ring wrench, size 13; Allen key, size 4, 6; torque wrench Removing/installing the sternum harness on the lower back support tube 1) Unthread the ends of the lower belt straps from the three-slot mounting brackets (see fig. 54, item 1).
Service Work 4.14 Seat 4.14.1 Replacing the seat plate NOTICE Incorrect cable routing Damage to cables due to pinching ► When positioning the cables make sure that they cannot be pinched. ► Prerequisites: Turn the control device off and disconnect the battery cable (see page 11). Only if lighting for road traffic is installed: Remove the lighting from the seat plate (see page 32).
Service Work 2) Carefully pull the loop strap of the hook-and-loop closure off the seat plate (see fig. 58). Replace the loop strap. 3) Slowly affix the new loop strap in the original position, close to the punched holes (see fig. 59). 4.15 Back 4.15.1 Replacing the clamping pins (clamps) ►...
Service Work 4.15.3 Replacing the back support upholstery ► Prerequisites: Turn the control device off and disconnect the battery cable (see page 11). ► Tools: Phillips head screwdriver 1) Remove the back support (see previous section). 2) Prepare the back support with the illustrated alignment (see fig. 63). 3) Loosen the Phillips head screws (see fig. 63, item 1).
Service Work 4.16 Base frame 4.16.1 Replacing the battery carrier ► Prerequisites: Turn the control device off and disconnect the battery cable (see page 11). Remove the battery cover (see page 11), take off the battery straps (see page 12), unscrew the battery terminal screws and remove the batteries (see page 14;...
Service Work 4.16.3 Replacing the earth contact ► Prerequisites: Turn the control device off and disconnect the battery cable (see page 11). Remove the battery cover (see page 11) and batteries (see page 14). ► Tools: Open-ended or ring wrench, size 8; Allen key, size 3 1) Remove the parts listed under “Prerequisites”.
Service Work 4.17 Lighting 4.17.1 Replacing the lighting for road traffic INFORMATION ► Leave the lighting set assembled as delivered for the installation described below. The lamps are already installed on the supplied cable of the lighting set. The cable is labelled with information that makes it easier to position the lamps: Front left;...
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Service Work Removing/installing the push-button module for lighting 1) Loosen the retaining plate of the push-button module (see fig. 75, item 1) from the retaining plate of the control panel (see fig. 75, item 2). 2) Remove the push-button module (see fig. 75, item 3) from the push-button module retaining plate (see fig. 75, item 4).
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Service Work 1) Set the cable of the lighting set with the connected lamps onto the battery cover under the seat, aligning them correctly. INFORMATION: You can disconnect the lamps from the cable of the lighting set for easier assembly. Be sure to observe the corresponding information at the start of this section.
Service Work 4.17.2 Replacing the footpath lighting ► Prerequisites: Turn the control device off (see page 11). ► Tools: None required 1) Open the rubber band. 2) Remove the lamp from the frame tube and replace it. 3) Hold the new lamp against the frame tube. 4) Pass the rubber band around the frame tube and push it onto the retaining pin.
Service Work 5) If necessary: Remove the glued hook strap. Affix the supplied loop strap to prevent rattling (see fig. 83, item 5). 6) Slide the crutch holder component group onto the anti-tipper tube (see fig. 83, item 2). 7) Insert the screw of the anti-tipper roller from the inside through the retaining plate of the crutch holder and through the anti-tipper tube (see fig. 83, item 1).
Service Work 4.18.3 Replacing the adapter for the head support mounting kit ► Prerequisites: Turn off the control device. ► Tools: Open-ended or ring wrench, size 13; Allen key, size 5; torque wrench 1) Loosen the screw connection of the adapter plate on the back support tube (see fig. 87). 2) Remove and replace the adapter plate (see fig. 87, item 1).
Troubleshooting nVR2 Replacing the beverage holder 1) Loosen the hook-and-loop strap on the arm support tube (see fig. 88, item 2). 2) Attach the holder to the side of the arm support tube with the hook-and-loop strap. Replacing the seat cushion; attaching alternative seat cushions 1) Pull the existing seat cushion off the hook-and-loop closure on the seat plate (not illustrated).
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Troubleshooting nVR2 LED display Meaning Measure INFORMATION: The fewer LEDs are flashing, less battery capacity remains. Display continuously The control system does not register an Read the diagnostics report from the control illuminated error trigger, but an error was possibly system, determine the error code and take triggered before.
Troubleshooting nVR2 Flashing LED Error/warning Cause Possible measure Controller/motor error Defective plug connec Check all plug connections tion/defective control Read error code and proceed accord ler/defective motor ing to the following section 5.3 If the error code is not on the list, 8x flashing replace the controller Brake release...
Troubleshooting nVR2 Error code* Error/warning Cause Possible measure If error persists: Contact the manufac turer. 1E03 Battery charger is connec Battery charger is connec Disconnect battery charger prior to ted to charging receptacle driving. 2C00 Low battery voltage Battery deep discharge Charge as soon as possible.
nVR2 wheelchair control device – installation and programming Error Possible cause Measure Control system does No connection between the battery and the Check plug connections and battery cable. not switch on control system Defective cable connection between the Check plug connections and cables. controller and modules Defective controller or modules Check and replace controller with modules.
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nVR2 wheelchair control device – installation and programming *) Preconfigured motor assignment. Can be changed by programming. Joystick move MOTOR 1 (M1) MOTOR 2 (M2) Wheelchair ment movement Forward ** Forward Reverse ** Reverse **) Preconfigured assignment of the joystick direction and motor direction of rotation Pin assignment on the charging receptacle of the control panel 1 Battery, positive 3 Switch for drive-away lock...
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nVR2 wheelchair control device – installation and programming Cabling of the modules and components 1 Controller 3 Batteries 2 Drive motor 4 Control panel Wingus...
nVR2 wheelchair control device – installation and programming 6.2 Programming tools INFORMATION ► Read and ensure you understand the user manual for the programming devices in full before using such a device. This also applies for the use of the PC programming software. ►...
nVR2 wheelchair control device – installation and programming 6.3 Programmable parameters WARNING Incorrect configuration of the control device Falling, tipping over, collision due to incorrect parameter settings ► The parameter settings of the control device may only be changed by qualified personnel instructed by the manufacturer.
nVR2 wheelchair control device – installation and programming Parameter Setting range Description On: An acoustic warning signal sounds. Off: The alarm is deactivated. Lock Function On, Off The locking sequence can be activated to prevent the wheelchair Enabled being driven by an unauthorised person. On: The lock function is available.
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nVR2 wheelchair control device – installation and programming Parameter Setting range Description Programming example: • Maximum current = 50 ampere • Power (profile 1) = 100% • Power (profile 2) = 50% (i.e. the power of the VR2 control device is 50 A in profile 1, and the power is 50% of 50 A = 25 A in profile 2).
Appendices 8.3 Record of delivery INFORMATION ► On delivery, also observe the information in the section "Maintenance schedule". ► Retain the completed record of delivery. It may be requested by the manufacturer in case of complaints. ► Provide the user or attendant with a copy of the completed record of delivery. The user or attendant has been instructed in the use of the product and was informed of the residual risks.
Appendices 8.4 Maintenance Schedule INFORMATION ► Also observe the information for delivery in the previous section. ► Retain the completed maintenance report. It may be requested by the manufacturer in case of complaints. ► Provide the user or attendant with a copy of the completed maintenance report. Maintenance Type of wheelchair: Customer:...
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