Table of Contents
Advertisement
Resolving Error Messages
Error #
1
The printer is out of ribbon.
2
The printer is out of paper.
3
Check ribbon cartridge.
4
Check paper tray.
5
Check paper path.
6
Check cutter.
7
The printer is not connected
or the printer power is not
turned on.
40
Error messages appear on the host computer and indicate that a printer or system
problem has occurred.
When an error message appears you can:
• Click Retry to resend the job.
• Click Cancel to cancel the job.
• Click neither button. Every 5 seconds the printer driver will retry the job.
Table 2 will assist you in identifying and correcting printer problems. If you
cannot solve a problem, contact your Kodak representative for
Table 2: Common Printer Driver Error Messages
Message
The ribbon cartridge is
empty.
The paper tray is empty.
The ribbon cartridge is
not loaded correctly.
A protective coating is
requested for your print
and an XTRALIFE
ribbon cartridge is not
loaded.
The paper tray is not
inserted correctly.
Paper is stuck in the
printer.
Paper trimmings stuck in
the cutter.
The printer is not
connected to the PC.
The printer power is not
turned on.
Possible Causes
Remove the ribbon cartridge
and load a new one.
Load paper.
See "Loading the Ribbon
Cartridge" on page 12.
Load an XTRALIFE ribbon
cartridge.
Remove and re-insert the
paper tray, making sure it is
seated correctly.
Clear the paper jam. See
"Handling Paper Jams" on
page 33.
1. Turn off the printer.
2. Remove tray and loose
3. Replace tray in the printer.
4. Turn on the printer.
(These steps should cycle the
cutter and clear the paper.)
Check the 1284 parallel cable
connections.
Check the power cord
connections.
service.
Possible Solutions
paper trimmings.
Photo Printer 4700 Series
Advertisement
Table of Contents
