Telstra Smart Modem 3 Setup page 6

FAQs
General FAQs
Can I use my service at another location?
You may only use the modem at the home address you
provided when you took up the service. If you move your
modem outside of your home your service may stop working.
Where should I place the modem?
We strongly recommend placing your modem off the ground / up high in
an open area, close to an external window and away from other electrical
equipment.
Don't place your modem near large metal objects that may block or
interfere with its signal, such as: refrigerators, microwaves, TVs and steel-
mesh window security screens
I rely on a safety-critical device, do I need to do
anything before I install Telstra Home Wireless?
If you use a medical alarm, fire alarm or lift emergency phone, contact your
device provider to check that it will work on your new Telstra Home Wireless
service on our 4G network, or whether you'll need to find an alternate solution,
such as a wireless/mobile alarm solution.
Will my alarms work?
If you have a medical alarm, fire alarm, security alarm or emergency lift
phone that you wish to use with your Telstra Home Wireless service, contact
your device provider to check that it will work on your new service. You many
need to find an alternate solution, such as a wireless/mobile enabled alarm
solution that doesn't rely on your Home Wireless voice service. We strongly
discourage the use of these types of devices over this service as we are unable
to confirm that they will function in an emergency.
Starlink FAQs
Why is there a delay in my internet connection?
Occasionally, the Starlink Kit may be required to connect to a
different satellite, potentially causing a delay of up to 15 seconds.
Why do I have a Starlink router?
The Starlink router provides power to the Starlink Kit.
Why do I need a Telstra Smart Modem
The Telstra Smart Modem facilitates your voice service, and
without this box, you won't have any voice or internet connection.
Why don't I see the Starlink Wi-Fi?
Starlink via Telstra necessitates the use of the Telstra modem;
consequently, the Starlink router has been deactivated and now
solely serves as a power source for the dish.
Can I use the Starlink app?
Yes, if you download the app and connect to your Telstra Smart
Modem, you will be able to see some Starlink network diagnostics
to understand obstructions and service outage information.