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Telstra DJA0231 Port Forwarding
Some customers have reported issues with their Telstra NBN Technicolor DJA0231 Smart Modem
Gen 2 when trying to access their cameras using the IVSEC X smartphone app.
Symptoms reported by customers include:
•
Cameras very slow to appear on the app or showing as "offline" or "connect close".
•
Only occurring when using 4G / 5G mobile data on their smartphone. When connected to
their home WIFI the cameras work OK on the app
Image of Telstra DJA0232 Smart Modem Gen 2
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Related Manuals for Telstra NBN Technicolor Smart Modem Gen 2 DJA0231
Summary of Contents for Telstra NBN Technicolor Smart Modem Gen 2 DJA0231
- Page 1 Telstra DJA0231 Port Forwarding Some customers have reported issues with their Telstra NBN Technicolor DJA0231 Smart Modem Gen 2 when trying to access their cameras using the IVSEC X smartphone app. Image of Telstra DJA0232 Smart Modem Gen 2 Symptoms reported by customers include: •...
- Page 2 • If cameras are still showing “offline” when using 4G mobile data then login to the gateway using a web browser and setup port forwarding Default IP address of DJA0231: 192.168.0.1 Username: admin Password: Telstra • Click “Advanced”...
- Page 3 • Click “WAN Services” • Click “Add new IPv4 port mapping”...
- Page 4 • Name: ivsec • Protocol: TCP • WAN Port: 9000 • LAN Port: 9000 • Destination IP: Enter the IP address of your IVSEC Recorder https://www.youtube.com/watch?v=sRS-koV2GJw • Click the save button as showing in image (arrow pointing to button) • Once saved the screen should appear as below •...
- Page 5 Result Meaning Error – Port forwarding has not been setup correctly. If your result is showing Error please repeat the above steps Open – Your port forwarding configuration is successful. Continue to the next step • Go to https://whatismyipaddress.com/ • Take note of the IP address listed against IPv4.
- Page 6 Press “Save“. The status should show as Connected. Option 2 – Contact Telstra to request that they provide a static IP address for your NBN service. A static address is an address that does not change. This may be a chargeable service from Telstra https://www.telstra.com.au/support/category/broadband/manage/more-information-about-ip-...
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Questions and answers
Hi I'm trying to access the 2.4ghz band to set up security cameras, but I can't find any information to access both frequencies