Locate The Service Tag Or Express Service Code Of Your Dell Computer; System Diagnostic Lights - Dell Inspiron 14 5410 2-in-1 Service Manual

NOTE: Some tests are meant for specific devices and require user interaction. Ensure that you are present in front of the
computer when the diagnostic tests are performed.
For more information, see
Locate the Service Tag or Express Service Code of
your Dell computer
Your Dell computer is uniquely identified with a Service Tag or Express Service Code. To view relevant support resources for
your Dell computer, we recommend entering the Service Tag or Express Service Code at
For more information about how to find the Service Tag for your computer, see
Serial Number.

System diagnostic lights

Battery-status light
Indicates the power and battery-charge status.
Solid white — Power adapter is connected and the battery has more than 5 percent charge.
Amber — Computer is running on a battery and the battery has less than 5 percent charge.
Off
● Power adapter is connected, and the battery is fully charged.
● The computer is running on a battery, and the battery has more than 5 percent charge.
● The computer is in a sleep state, hibernation, or turned off.
The battery-status light blinks amber along with beep codes indicating failures.
For example, the battery-status light blinks amber two times followed by a pause, and then blinks white three times followed by
a pause. This 2,3 pattern continues until the computer is turned off indicating no memory or RAM is detected.
The following table shows different power and battery-status light patterns and associated problems.
Table 21. LED codes
Diagnostic light codes
(Amber, white)
1,1
1,2
1,3
1,4
1,5
1,6
2,1
2,2
2,3
2,4
2,5
2,6
2,7
78 Troubleshooting
SupportAssist Pre-Boot System Performance
Problem description
TPM detection failure
Unrecoverable SPI flash failure
Short in hinge cable tripped OCP1
Short in hinge cable tripped OCP2
EC unable to program i-Fuse
EC internal failure
Processor failure
System board: BIOS or Read-Only Memory
(ROM) failure
No memory or Random-Access Memory (RAM)
detected
Memory or Random-Access Memory (RAM)
failure
Invalid memory installed
System-board or chipset error
Display failure - SBIOS message
Check.
Dell Support
Instructions on how to find your Service Tag or
Site.