Dell Pro WL5024 User Manual page 22

• It does not correctly reflect
the mute status on my
headset or within
applications such as Teams
and Zoom.
• It results in delayed
response on mute state in
Teams and Zoom.
• It displays error messages
on Teams and Zoom.
The sound coming through the
headset appears to be at a
lower or quieter level when I
open the system control panel
for audio devices.
Media key or volume control
not working.
Headset button not working.
Dell Pair notification does not
open when a Bluetooth
devices turned on for the first
time.
21
supports HID Telephony but not by the Windows mute settings.
Click the mute control on Teams and Zoom to fix the slow
response or error message.
● Check the headset connection mode – audio receiver or
Bluetooth.
●Connect using the audio receiver because headset buttons
don't work when connected through Bluetooth.
● Close the control panel before using the headset to listen to
music or audio. The headset has call and music modes with varying
audio volumes. Accessing the system control panel temporarily
switches it to call mode, but it reverts to music mode once you
leave the control panel.
● The media key (play or pause) and volume control key work
when the media is actively playing in the background.
● Check the headset connection mode – audio receiver or
Bluetooth.
● Connect using the audio receiver because headset buttons
don't work when connected through Bluetooth.
● Windows 10 (version 19041) is the oldest version to support Dell
Pair.
● Bluetooth version 5.0 or later is available.
● Bluetooth is supported on the computer. It has turned on under
Windows settings.
● The Bluetooth device supports detection by Dell Pair.
● If the Bluetooth device is within the computer's detection range,
and if the peripheral being connected is a mouse or keyboard, then
pick up the device and move it closer to the PC.
● Check that the computer and the Bluetooth devices have
sufficient battery charge to operate.
● The Bluetooth device must be updated to the latest firmware.
● The Bluetooth controller on the computer is from Intel.
● Power cycle the Bluetooth device.