Dell Pro Wireless Headset User Manual

Dell Pro Wireless Headset User Manual

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Dell Pro Wireless Headset
WL5022
User's Guide
Regulatory Model: B4220T / BT600
June 2021
Rev. A00

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  Summary of Contents for Dell Pro Wireless Headset

  • Page 1 Dell Pro Wireless Headset WL5022 User's Guide Regulatory Model: B4220T / BT600 June 2021 Rev. A00...
  • Page 2 A WARNING indicates a potential for property damage, personal injury, or death. © 2021 Dell Inc. or its subsidiaries. All rights reserved. Dell, EMC, and other trademarks are trademarks of Dell Inc. or its subsidiaries. Other trademarks may be trademarks of their respective owners.
  • Page 3: Table Of Contents

    Contents Chapter 1: Introduction......................... 5 Chapter 2: Package contents ....................... 6 Chapter 3: Overview........................7 Headset overview................................7 Charge stand (charge stand model only)........................8 USB Bluetooth adapter..............................8 Chapter 4: Connect and pair......................9 Connect to PC..................................9 Pair to mobile device................................9 Pair USB adapter again..............................10 Chapter 5: Fit and charge......................
  • Page 4 Chapter 11: Getting help and contacting Dell................21 Contents...
  • Page 5: Chapter 1: Introduction

    Introduction The Dell Pro Wireless Headset is a device that allows connectivity to computers and mobile devices with high-quality audio. The headset features a lightweight design with on-ear controls, and long-battery life for uninterrupted and hands-free audio experience. Introduction...
  • Page 6: Chapter 2: Package Contents

    Package contents Your headset ships with the components shown listed below. Ensure that you have received all the components and contact Dell (see your invoice for contact information) if something is missing. ● Wireless Headset ● USB cable ● Quick Start Guide (QSG) ●...
  • Page 7: Chapter 3: Overview

    Overview Headset overview LEDs/Online indicator Mute/unmute Power Bluetooth pairing Charging port Volume Call button/Press to interact with Microsoft Teams (app required) Siri, Google Assistant Smartphone feature: Default voice assistant Play/pause** Next track** Previous track** NOTE: **Functionality varies by application. The controls may not work with web-based apps. Overview...
  • Page 8: Charge Stand (Charge Stand Model Only)

    Charge stand (charge stand model only) NOTE: The charge stand plugs into a computer or wall charger's USB port. USB Bluetooth adapter Your high-fidelity Bluetooth USB adapter comes pre-paired to your device. Plug it into your computer to connect to computer audio.
  • Page 9: Chapter 4: Connect And Pair

    USB adapter flashes blue. When not on a call the LED is solid. 3. OPTIONAL Load Plantronics Hub for Windows/Mac by visiting poly.com/software or visit www.dell.com/support. This allows you to customize your headset behavior through advanced settings and options. Pair to mobile device Steps 1.
  • Page 10: Pair Usb Adapter Again

    ● Android Settings > On > Scan for devices* NOTE: *Menus may vary by device. 3. Select Dell Headset WL5022. If necessary, enter four zeros (0000) for the passcode or accept the connection. Once successfully paired, you hear “pairing successful” and the headset LEDs stop flashing.
  • Page 11: Chapter 5: Fit And Charge

    Fit and charge Wear on the right or left Steps To position the microphone on the right or left side, rotate the microphone boom up and over. Gently bend the boom so it is approximately 2 finger widths from the corner of your mouth. NOTE: For true stereo sound, wear the boom on your right side.
  • Page 12: Check Headset Battery Status

    Table 3. Charging your headset Figure 2. Charge stand (sold separately) Figure 1. Micro USB cable Check headset battery status There are 3 ways to check the headset battery status. Choose: Steps ● Plantronics Hub for iOS/Android: check the home screen ●...
  • Page 13 NOTE: To reset the accuracy of the talk time alert, deplete the headset battery then charge fully. Fit and charge...
  • Page 14: Chapter 6: Load Software

    Some softphones require the installation of Plantronics Hub for Windows/Mac to enable headset call control (answer/end and mute) functionality. Steps Download Plantronics Hub for Windows/Mac by visiting poly.com/software or visit www.dell.com/support. Manage your headset settings on your computer with Plantronics Hub: ● Call control for softphones ● Change headset language ● Update firmware ●...
  • Page 15: Chapter 7: The Basics

    The Basics About this task Power on/off Steps Slide the switch to power on or off. Adjust the volume Steps Tap the Volume up (+) or down (–) button. Make/Take/End Calls Interact with Microsoft softphone Steps ● For Microsoft Teams, tap the headset's Call button to interact (application required).
  • Page 16: Play Or Pause Audio

    Play or pause audio Steps Tap the Call button. Track selection Steps Double-tap the Call button to skip to the next track or triple-tap the Call button to play the previous track. NOTE: Functionality varies by application. May not function with web-based apps. Fast forward/rewind Steps Double-tap and hold the Call...
  • Page 17: Chapter 8: More Features

    More Features Select language Steps You can wirelessly change your headset language using Plantronics Hub software. Download: poly.com/software. Choose: ● With your headset paired to your smartphone, select headset language in Plantronics Hub for iOS/Android ● With your headset connected to your computer via USB adapter or cable, select headset language in Plantronics Hub for Windows/Mac* *USB adapter not included in all models.
  • Page 18: Corded Mode (Audio Over Usb)

    Corded mode (audio over USB) If your audio is cutting out during softphone calls, you may be experiencing Bluetooth density problems. Improve audio performance by using density-friendly corded mode. Steps 1. Disconnect your Bluetooth USB adapter from your computer 2. Connect your headset directly to your computer with the provided 1.5 m USB cable 3.
  • Page 19: Chapter 9: Update Firmware

    Update your firmware using your computer or mobile device with Plantronics Hub for Windows/Mac or Plantronics Hub for iOS/Android, respectively. Download Plantronics Hub at poly.com/software or visit www.dell.com/support. Choose: ● Plantronics Hub for Windows/Mac: With your headset connected your computer, check Updates for available firmware update ●...
  • Page 20: Chapter 10: Troubleshooting

    2. Ensure that only one softphone application is opened at a time. 3. If required, enable headset control (answer/end and mute) functionality using the Dell Peripheral Manager app. 4. Ensure the softphone you are using is supported by the Dell WL5022.
  • Page 21 Getting help and contacting Dell Self-help resources You can get information and help on Dell products and services using these self-help resources: Table 6. Self-help resources Self-help resources Resource location Information about Dell products and services www.dell.com My Dell Tips...

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