Dell Pro WH3022 User Manual

Dell Pro WH3022 User Manual

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Dell Pro Stereo Headset
WH3022
User Guide
Regulatory Model: BW3320-M USB-A
June 2021
Rev. A00

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  Summary of Contents for Dell Pro WH3022

  • Page 1 Dell Pro Stereo Headset WH3022 User Guide Regulatory Model: BW3320-M USB-A June 2021 Rev. A00...
  • Page 2 A WARNING indicates a potential for property damage, personal injury, or death. © 2021 Dell Inc. or its subsidiaries. All rights reserved. Dell, EMC, and other trademarks are trademarks of Dell Inc. or its subsidiaries. Other trademarks may be trademarks of their respective owners.
  • Page 3: Table Of Contents

    Contents Chapter 1: Overview........................4 Setup and software................................5 Power and setup................................5 Load software.................................5 Fit.......................................5 Basics....................................7 Chapter 2: Troubleshooting......................9 Headset....................................9 Chapter 3: Getting help and contacting Dell.................10 Contents...
  • Page 4: Chapter 1: Overview

    Overview Standard LEDs Icons Inline control LEDs What they mean Call button Flashing green Incoming call Solid green On a call Slow flashing green Call on hold Volume up button Increases the listening volume Volume down button Decreases the listening volume Mute button Solid red Headset muted...
  • Page 5: Setup And Software

    Some softphones require the installation of Plantronics Hub for Windows/Mac to enable headset call control (answer/end and mute) functionality. Steps Download Plantronics Hub for Windows/Mac by visiting poly.com/software or visit www.dell.com/support. Manage your headset settings on your computer with Plantronics Hub: ● Call control for softphones ● Change headset language ● Update firmware ●...
  • Page 6 Example Position the boom This headset can be worn on the left or right side. Steps Rotate the boom to align with your mouth. Example CAUTION: To avoid breaking the boom, only rotate it up and over 180°. Adjust the boom Steps Gently bend the boom in or out so it is approximately two finger widths from the corner of your mouth.
  • Page 7: Basics

    Download Plantronics Hub for Windows or Mac at poly.com/software or visit www.dell.com/support. . Answer or end a call Steps Tap the Call button or use your softphone.
  • Page 8 Volume Listening volume Steps Press the Volume up (+) or Volume down (-) button. Adjust headset microphone volume (softphone) Steps Place a test softphone call and adjust softphone volume and PC sound volume accordingly. Mute Steps During a call, briefly press the mute button to mute the microphone on the inline controller.
  • Page 9: Chapter 2: Troubleshooting

    Troubleshooting Headset I cannot hear caller. ● Listening volume is too low. Press the volume up button on the headset. and/or ensure that the volume setting on your computer is set accurately. ● Your headset is not set as the default audio device. Use the audio settings in your sound control panel/preferences to select your headset as the default audio device.
  • Page 10: Chapter 3: Getting Help And Contacting Dell

    Getting help and contacting Dell Self-help resources You can get information and help on Dell products and services using these self-help resources: Table 1. Self-help resources Self-help resources Resource location Information about Dell products and services www.dell.com My Dell Tips...