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XI
Return Policy
When a Breeze Concentrator is received, it
should be inspected immediately.
If a problem with the unit should be
encountered, reference should be made to the
Troubleshooting Chart in Section IV, page 7-8.
lf these procedures do not provide a solution for
the problem, the following steps should be
taken:
1.
Call CAIRE, using one of the toll-free
numbers, and request a Medical Technical
Service Representative. State the problem
with the unit. If it is determined that the
problem cannot be solved by the TSR, a
"Return Authorization Number" will be
assigned to the unit or part(s). Ifa
Purchase Order Number is to be
referenced, please give this number to the
Technical Service Representative at that
time.
2.
Carefully package the parts, or repack
the unit in its original shipping
container, precisely as shipped.
3.
Write the Return Authorization Number on
the top of the shipping container.
Note:
Otherwise unit will be returned.
4..
Return the unit or parts by professional
carrier to:
CAIRE, Inc.
3505 County Road 42 West
Burnsville, MN
55306-3803 U.S.A.
All equipment returned to CAIRE must be
shipped "prepaid:
When the defective item(s) is received at
CAIRE, it will be serviced and returned to
the distributor as soon as possible. A copy
of the "Repair Cost Sheet" will be enclosed
giving a detailed listing of any maintenance
performed.
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Restocking Policy
If it becomes necessary to cancel an order with
CAIRE after the shipment has been received,
use the following "Restock Policy" procedure:
1.
Notify the Customer Service Department at
CAIRE using one of the toll-free numbers.
When contacting customer service
personnel, it will be necessary to relay the
following information:
a.
State the quantity and description of
equipment to be returned.
b.
Give the Serial Number of each unit to
be returned.
c.
State the equipment purchase date.
2.
A Return Authorization Number will be
issued in the name of the distributor by
CAIRE for the equipment to be returned.
When the equipment is shipped to the
factory, the Return Authorization Number
must appear on the packing slip and boxes.
Note:
Otherwise box will be returned.
3.
All equipment must be returned "prepaid"
to:
-
CAIRE, Inc.
3505 County Road 42 West
Burnsville, MN 55306-3803 U.S.A.
4.
Finally, a "Credit Memo" will be issued to
the distributor when all equipment has been
received, inspected, and restocked by
CAIRE.
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