Axon Fleet 3 User Manual
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Axon Fleet 3 User Manual

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Fleet 3
User Guide
Rev:  01 Mar 2024

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Summary of Contents for Axon Fleet 3

  • Page 1 Fleet 3 User Guide Rev:  01 Mar 2024...
  • Page 2 17800 N 85th St Scottsdale, AZ 85255 , Axon Dock, Axon Evidence, and Axon Fleet are trademarks of Axon Enterprise, Inc., some of which are registered in the US and other countries. For more information, visit www.axon.com/legal. All rights reserved. ©2024 Axon Enterprise, Inc..

  • Page 3: Table Of Contents

    Recording specifications Maximum video length Axon Signal Flock Safety Upload evidence View Fleet 3 results in Flock Safety search Search by location Search by device Flock Safety search Flock Safety integration Sign up for Flock Safety and add vehicle characteristics...
  • Page 4 Fleet 3 User Guide Create Axon API  client Update Flock roles Cradlepoint configuration Fleet 3 requirements and recommendations Management Requirements Recommendations Group creation Update Operating System Group configuration Copy group configuration Move devices into groups Admin settings Video settings Audio settings...
  • Page 5 Fleet 3 User Guide Federal Communications Commission (FCC) statement FCC radiation exposure statement Innovation, Science and Economic Development Canada (ISED) statement Caution: Exposure to radio frequency radiation Compliance Compliance marks EU declaration of conformity Axon Enterprise, Inc.

  • Page 6: Introduction

    Evidence services. Recordings transfer securely to Axon Evidence using LTE, Wi-Fi, or manual operations. Fleet 3 typically consists of at least two cameras: one in the front of the vehicle in a windshield mount and the second pointed at the law enforcement vehicle’s prisoner compartment.

  • Page 7: Axon Fleet 3 Components

    Fleet 3 User Guide Axon Fleet 3 components Dual-View Camera   Evidence capture and ALPR   Wide Field of View (FOV) Sensor - 160° for Video Evidence Capture   Narrow FOV Sensor - 60° for 12x Zoom and Automated License Plate Reader (ALPR)  ...

  • Page 8: Fleet Dashboard

    Fleet 3 User Guide   Automatically starts recording on Fleet 3 cameras when a configured event occurs, such as light bar activation Fleet Dashboard   Software interface for camera activation, evidence review, and evidence tagging.   ALPR hotlist notification and response  ...

  • Page 9: Airgain 5-In-1 Antenna

    3-in-1 antenna   Internally mounted in the vehicle on glass or flat surface with view of sky   Enables communication between Fleet Hub and Axon Body Worn cameras (BWCs)   Enables GNSS positioning data in evidence and Axon Respond.  ...

  • Page 10: Requirements

    Requirements Axon Evidence Axon Fleet 3 requires the Axon Evidence platform to provide a cloud-connected in-car video solution for essential public service organizations. Depending on your need, Fleet 3 can provide video capture, secure digital media storage and management, and paperless tracking and reporting.

  • Page 11: Mobile Data Terminal/Computer (Mdt/C)

    Mobile Data Terminal/Computer (MDT/C) Axon Fleet 3 uses the vehicle’s MDC to interface with the Fleet Hub through software that enables a verified user of the system to initiate and terminate recordings, review and tag videos, and modify user preferences.

  • Page 12: Router/Network

    However, users can't use Automatic License Plate Recognition (ALPR) without an MDC. The Axon Fleet 3 system must be able to transfer data via WAN, otherwise firmware updates, product registration/synchronization, ALPR, system configuration and evidence upload will not occur.

  • Page 13: Vehicle

    Fleet 3 User Guide Vehicle The Axon Fleet 3 system is suitable for use in most emergency vehicles, including some electric vehicles, but excludes marine applications and motorcycles. All components of the system other the external antenna must be enclosed within the vehicle.

  • Page 14: Component Detail

    Additionally, the camera will also provide visual and audible notification of the Axon Fleet 3 system's state of operation. Many of the features activated by the buttons below also can be activated in Fleet Dashboard (see user guide on the Fleet ...

  • Page 15: Camera Rear

    Fleet 3 User Guide Dual-View camera pan and tilt The Axon Fleet 3 Dual-View camera's joint lets you pan and tilt to capture objects of interest otherwise camera’s field of view. The ball joint has detents that click and hold the camera at every 22.5 degrees horizontal pan.

  • Page 16: Interior Camera

    Fleet 3 User Guide Dual-View Camera Status Primary LED Behavior Recording Blinking red Camera updating Blinking white Livestreaming while buffering Blinking purple Livestreaming while recording Blinking red and purple Error encountered Blinking yellow Interior Camera Status Secondary LED Behavior Powering on...

  • Page 17: Hub

    Fleet 3 User Guide   1. LED   2. Restart button   1. LED – Indicates the hub’s current operating status.   2. Restart button – When needed as part of a troubleshooting procedure, use a paperclip to hold this for five seconds to restart the hub and cameras.

  • Page 18: Recording

    Fleet 3 User Guide Recording The Axon Fleet 3 Dual-View and Interior cameras can operate independently of each other. Caution Axon Fleet 3 cameras may become very hot during operation, especially when exposed to increased ambient temperatures. Use caution when touching the surface of the camera to avoid the risk of burn injury.

  • Page 19: Recording Specifications

    Maximum video length The maximum recording length for Axon Fleet 3 cameras is six hours, at which point the hub will automatically terminate the recording and start a new one. The Hours on hub below is for one camera.

  • Page 20: Axon Signal

    Bluetooth range of about 30 feet (9.1  meters). Axon Signal will only trigger a camera to start recording; it will not end a recording. Stop recordings manually. It will only trigger Axon systems that are powered on; Signal will not cause a powered-off Axon camera to turn on.

  • Page 21: Flock Safety

    Axon’s partnership with Flock Safety provides advanced security for communities and the law enforcement agencies that serve them. Agencies can export Flock Safety plate read records to Axon Evidence for convenient evidence management, as well as look up both Axon and Flock Safety records in Flock Safety's search tool.
  • Page 22   3. Enter or select an Owner, Title, Case (optional), and ID (optional).   4. Select Submit evidence. A message confirms successful upload.   5. Select OK. Your evidence is now in your evidence list in Axon Evidence or in the applicable case (if assigned on upload). Axon Enterprise, Inc.

  • Page 23: View Fleet 3 Results In Flock Safety Search

    Expand your search capabilities within Flock by unlocking Axon’s Fleet 3 images alongside Flock’s results. Search by Location or Device (not both). Search by location A location-based search is the only way to retrieve both Axon Fleet 3 and Flock results together. Axon Enterprise, Inc.
  • Page 24 Fleet 3 User Guide   1. On the Flock search page, select the down arrow next to Select by and select Location.   2. Select Open Map. Axon Enterprise, Inc.
  • Page 25 Fleet 3 User Guide   3. In the map Location search bar, enter a location (such as address or city) you want to investigate.   4. Select the polygon button or Set Location, draw a shape around the desired search area, then Save Selection. Switching between cameras or location will reset the previous selection.

  • Page 26: Search By Device

    Fleet 3 User Guide   6. In the Flock and Axon results, filter vehicle and license plate characteristics for Axon and Flock records simultaneously to simplify record keeping and keep evidence uniform. Search by device A device-based search does not retrieve both Axon Fleet 3 and Flock results together.

  • Page 27: Flock Safety Search

    Fleet 3 User Guide Flock Safety search You can find ALPR records by searching in Flock Safety. This requires the Lookup permission in your Flock Safety role (see Update Flock roles on page 25). Axon Enterprise, Inc.
  • Page 28 Fleet 3 User Guide Search for a full or partial plate number and a date range across both ALPR and Flock Safety. For a partial plate search, replace a single unknown number with ? (such as HK7?43) or multiple unknown numbers with * (such as HK*43).
  • Page 29 Fleet 3 User Guide Sample ALPR result Axon Enterprise, Inc.

  • Page 30: Flock Safety Integration

    Viewing this page requires the ALPR System Administration permission. Sign up for Flock Safety and add vehicle characteristics   1. In Axon Evidence, select Admin, then under Agency Settings select ALPR Settings. If your agency doesn’t already have a Flock Safety account, sign up for...

  • Page 31: Create Axon Api Client

    Flock system integration with the new access client information.     1. In Axon Evidence, select Admin, then under Security Settings select API  Settings.   2. Select Create client. For each API resource, the new page provides authorization settings for all currently supported operations.
  • Page 32 Under ALPR:   readrecord.any.list Important Do not select this permission if you don't have Axon ALPR or it may generate errors in Flock search.   5. Select Save . Keep this tab open until you complete the remaining steps. Axon Enterprise, Inc.

  • Page 33: Update Flock Roles

    Partner ID – Your Axon partner ID is the same for every API client you create in Axon Evidence and appears on the confirmation screen.   Client ID – Your API client ID is unique for each API client you create in Axon Evidence and appears on the client creation confirmation screen.  ...
  • Page 34   2. Select the check boxes for Can Add Evidence to Axon and Search.   3. Select Save. Any users assigned this role can now add Flock read records to your agency’s Axon Evidence environment and search for Axon ALPR images in Flock Safety Search.

  • Page 35: Cradlepoint Configuration

    Fleet 3 User Guide Cradlepoint configuration This section is intended for Axon Evidence administrators. For user-based topics, start with Introduction on page 1. Viewing this page requires the ALPR System Administration permission. Cradlepoint NetCloud Manager™ (NCM) is a next-generation software and services platform that provides software-defined and cloud-delivered management, connectivity, security services, and more.

  • Page 36: Fleet 3 Requirements And Recommendations

      Change the router local domain to "local" to enable DNS fallback.   Configure ignition sensing shutdown delay to match Fleet 3 to enable video upload and firmware download while vehicle is off. Group creation Axon recommends creating three new groups to facilitate deployment and future...

  • Page 37: Update Operating System

    Shutdown delay timer – Cradlepoint routers can sense ignition just like Fleet 3. Power and ignition sensing is supplied to the router from the Fleet 3 wire harness. If configuring a shutdown delay in Fleet 3 settings, pick the same time frame for the router.

  • Page 38: Copy Group Configuration

    Fleet 3 User Guide   If there are insufficient LAN ports, the WAN port can be converted to LAN. See NCOS Change the LAN WAN Ethernet Port Mode of a Cradlepoint with Multiple Ethernet Ports.   If using Wi-Fi Direct, ensure http://fleetevidenceping.com...

  • Page 39: Admin Settings

    Axon View XL or connected to an Evidence Sync application. On the menu bar in Axon Evidence, select Admin, then under Devices and Applications select Axon Fleet 3. These settings affect all Axon Fleet 3 cameras at your agency. When done making changes, select Save Settings at the bottom.

  • Page 40: Audio Settings

    Watermark in local time – Sets the time zone displayed in the permanent watermark to the local time zone based on agency configuration. Video recall – Enables powered Fleet 3 cameras to constantly capture video when not actively recording. Video recall stores a maximum of 24 hours of video per camera, continually overwriting the oldest video segments to make room for new.

  • Page 41: Respond Livestreaming Settings

    Include location information in axon respond and device inventory – Determines if GNSS/GPS location data is made available in near real-time to authorized agency users in Axon Respond and on the Axon Evidence Device page. For the best Axon Respond experience, Axon recommends enabling this feature.

  • Page 42: Upload Settings

    Fleet 3 User Guide Upload settings Wi-Fi-only upload – Limits Fleet 3 to only use Wi-Fi for evidence upload. It also limits the download of software updates to Wi-Fi.   This setting requires coordination with vehicle router settings.   The domain (IP) of http://fleetevidenceping.com...

  • Page 43: Troubleshooting

    Fleet 3 User Guide Troubleshooting Axon Fleet 3 is resilient to errors. If it cannot resolve the issue by itself, it will notify you of the error. This article has possible issues and solutions. If the problem is not listed here, contact Axon technical support.

  • Page 44: Axon Fleet 3 And Signal

    Fleet 3 User Guide Dashboard can't connect to hub – high temperature When internal device temperature is too high, the Fleet 3 Hub shuts down to protect itself. Reduce vehicle temperature. After cooling, you may need to restart the Fleet Hub.

  • Page 45: Fleet 3 Devices

    Fleet 3 devices Camera can't record, storage is full If storage is full, Fleet 3 can't record. Move the vehicle where it can connect to the internet or approved Wi-Fi and let it upload video to free up memory. Camera can't record Restart the hub and cameras.
  • Page 46 Dashboard needs to access the videos to add or edit metadata. If the videos have been uploaded to Axon Evidence, Dashboard needs to be able to connect to Axon Evidence. Move vehicle to a location with internet or approved Wi-Fi connectivity to edit metadata.

  • Page 47: Faqs

    Dual-View camera to start or stop recording of the interior camera. What recording capacities are available and can they be upgraded? Fleet 3 has two hub models. Standard capacity hubs support 74 hours of video and 24 hours of video recall per camera at 720p resolution.
  • Page 48 Does Fleet 3 support prisoner transport van configurations? Yes. Fleet 3 supports up to five total cameras for full coverage of the van. It can operate without an MDC via Axon Evidence vehicle assignment. Use of the Fleet 3 Dashboard app is optional.
  • Page 49 Low-light capture is dependent on multiple factors, including headlight brightness, rain on the windshield, the angle of the vehicle's approach, and speed. Very generally, if you can see it with your eyes, so can the Fleet 3 camera. How does Fleet 3 video compare to previous Fleet products? Fleet 3 camera video performance meets or exceeds that of Fleet 2.
  • Page 50 Do I need a router? Fleet 3 requires a Cradlepoint IBR900 router to function. The MDC and Fleet 3 system communicate over the router's configurable network and reach Axon Evidence through the router's WAN connection. Additional routers and routerless upload options include:  ...
  • Page 51 MDCs compatible with Fleet 2 are compatible with Fleet 3. We recommend using a Windows 10 or 11 MDC with Fleet 3. MDCs require 500MB of memory, 4 GB of RAM, and an ethernet port to connect to the router.

  • Page 52: Signal Faqs

    Can Fleet 3 use the LTE SIM in the MDC? No. Fleet 3 relies on the router to connect to the internet and the hub cannot access the internet using the SIM in the MDC. If the SIM is in the MDC and there is no SIM in the router, all the above features will only work when the router has internet access over Wi-Fi.
  • Page 53 How does Fleet 3 start recording automatically? 12V status Fleet 3 has ten 12V inputs that it uses to detect status changes from any compatible trigger, such as door open, light bar on, sirens on, gun lock unlocked, or any other 0–...
  • Page 54 12V trigger status changes are saved in the device audit trail. Does Fleet 3 require an Axon Signal Vehicle (ASV) device to activate? No. Fleet 3 uses the ASV to activate Axon body cameras. After a firmware upgrade, an existing ASV can be reused with your Fleet 3 system.

  • Page 55: Respond Faqs

      2. Determine which triggers you will use, including 12V inputs, CEWs, Signal Sidearm, speed threshold, and/or impact detection.   3. In Evidence.com, go to Admin >  Signal > Fleet 3 and review or adjust your settings. Admins can refer to Signal Configuration for details about this page.
  • Page 56 Alternatively, view livestreams in Respond mobile. Can I see where the vehicle is located? Yes, while a vehicle is on, the Fleet 3 system will provide regular location updates to Respond. Will the officer in the vehicle know if their camera is being livestreamed? Yes, the officer will receive a notification that someone has started a livestream with an audio tone as well as a flashing purple LED on the forward-facing camera.
  • Page 57 Location updates will be transmitted to Aware as long as the router can access the internet through Wi-Fi or LTE. Can I configure Aware alerts with Fleet 3? Yes. Configure any Signal trigger (12V, Bluetooth, speed, or motion) set to activate recordings as a High Priority Alert or General Officer Activity in Evidence.com.

  • Page 58: Body-Worn Camera Faqs

    What connected Axon devices are compatible with Fleet 3? Fleet 3 supports the same devices as Fleet 2: Axon Body  2, Flex  2, Body  3, and Body  4 cameras. Connecting other Axon cameras to Fleet 3 makes your patrol vehicle a powerhouse of consolidated audio and visual signal storage.

  • Page 59: Installation Faqs

    If your BWC  won't pair with Fleet 3, check the following:   A BWC can only pair to Fleet 3 if the camera owner is also signed into Dashboard.   A BWC must be manually paired to Dashboard in each new vehicle you use.
  • Page 60 After you sign an agreement, Axon's Professional Services team will guide you through infrastructure preparation, system configuration, and installation. Our installers are certified by Axon and each vehicle will be reviewed by an expert before installation is complete. Axon will train your administrators and users or will train your trainers, depending on the scale and needs of your organization.
  • Page 61 Fleet 3 User Guide I have an existing Axon system, what do I do with my old Fleet 1 or 2 equipment? Dispose of or recycle the equipment at your convenience. Keep in mind that equipment purchased with grant funds may need to remain with the department for a specific period of time.

  • Page 62: Wireless Offload Server Faqs

    No, the TAP program does not cover installation. When you're ready to take delivery of a TAP upgrade, consult with your sales rep to assess what Fleet 3 services you want to add. Your sales rep can compile a bundle that includes installation, extended warranty, ongoing unlimited storage, and optional Aware and ALPR (Automatic License Plate Recognition) services at the best possible price.
  • Page 63 Fleet 3 User Guide If I already use WOS with Fleet 2, will I need anything new for Fleet 3? You won't need any new hardware. If you purchased a physical WOS server from Axon, your existing hardware will suffice. If you use a virtual machine (VM) for your WOS server, you may need to upgrade its allocated disk space for Fleet 3’s increased load.

  • Page 64: Technical Information

    Fleet 3 User Guide Technical information If you are experiencing problems with your Axon Fleet 3 system, refer to Troubleshooting on page 38. If the information there doesn't resolve the difficulties, contact Axon Customer Service for additional support. Warranty Axon Enterprise warranty provisions are applicable on all Axon Fleet system products.

  • Page 65: Federal Communications Commission (Fcc) Statement

      Consult the dealer or an experienced radio/TV technician for help.   Consult Axon Technical Support for help. This device complies with Part 15 of the FCC Rules. Operation is subject to the following two conditions:   1. This device may not cause harmful interference and  ...

  • Page 66: Caution: Exposure To Radio Frequency Radiation

    Fleet 3 User Guide Operation is subject to the following two conditions:   1. This device may not cause interference, and   2. This device must accept any interference, including interference that may cause undesired operation of the device. Cet appareil numérique de classe B est conforme à la norme NMB-003 et RSS-247 L’émetteur/récepteur exempt de licence contenu dans le présent appareil est conforme aux...

  • Page 67: Eu Declaration Of Conformity

    05/09/2023 ICES-3(B)/NMB-3(B) EU declaration of conformity Hereby, Axon Enterprise, Inc. declares that the radio equipment type Fleet Hub is in compliance with Directive 2014/53/EU. The full text of the EU declaration of conformity is available at www.axon.com. Axon Enterprise, Inc.

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