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Troubleshooting
Problem
Possible Cause
Table lift does not
Connection issue
move when motion
control buttons are
pressed.
Table lift travels
Weight issue
significantly slower
than the rated speed.
The table lift is
Weight issue
drifting downwards.
Unusual noise during
Weight issue
travel.
The table lift stops
Obstacle
abruptly during travel.
Desk Frame is not
Out of sync
level.
Error Code
Error Summary
E01
Overworked
E02
E03
Overloaded
E04
Motor or Remote Error
E07
E08
E20
E21
E22
E23
E24
Remote Error
E20
Motor Error
E30
Sensor Error
Disconnect and reconnect the cables to the remote. Ensure the cables are not damaged and
that all connections are secure.
Ensure weight capacity has not exceeded the maximum load rating.
Ensure weight capacity has not exceeded the maximum load rating.
Ensure weight capacity has not exceeded the maximum load rating.
Ensure there are no obstacles in the path of the table lift. If the movement
continues to fail, initiate the Reset Procedure (Page 18).
Disconnect and reconnect all cables (Power cable and Leg Motor cables).
Initiate the Reset Procedure (Page 18).
The table lift is overworked and needs to cool down. Wait 18 minutes then try operating
again. Perform the Reset Procedure (Page 18) if the issue persists.
The table lift is overloaded. Lessen the load then press "▼" until "rSt" appears on the
display. If "rSt" does not appear on the display, perform Reset Procedure (Page 18).
There is a problem with the motor or remote. To confirm whether the motor or the
remote has a problem, switch the connection between the motors and the M1 and M2
ports on the remote.
If there is no change in the displayed error code, there is a problem with the port on the
remote.
If there is a change to the error code:
- E07, E20, or E22 is displayed, the error is for the motor connected to the M1 port.
- E08, E21, or E23 is displayed, the error is for the motor connected to the M2 port.
Remote is broken.
The motor requires a reset. Perform the Reset Procedure (Page 18).
Sensor error. Disconnect from power and wait 18 minutes. Then, perform the Reset
Procedure (Page 18).
Have any queries? Our expert engineers are here to help!
sales@progressivedesk.com
Corrective Action
Description
1-800-828-9414
progressivedesk.com
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