Warranty - True TRM4M-BLK-WHT1-BLKLLLL-NY-4 Owner's Manual

Retail merchandiser

Table of Contents

TRUE warrants to the original purchaser of every new TRUE refrigerated unit, the cabinet, and all parts thereof, to be free from defects in material or workmanship, under normal

and proper use and maintenance service as specified by TRUE and upon proper installation and start-up in accordance with the instruction packet supplied with each TRUE unit. TRUE' s

obligation under this warranty is limited to a period of three (3) years from the date of the original installation. Any warranty coverage is dependent on the purchase date of the cabinet

being within 39 months of the original ship date from TRUE.

Any part covered under this warranty that is determined by TRUE to have been defective within this time frame, is limited to the repair or replacement, including labor charges, of

defective parts or assemblies. The labor warranty shall include standard straight time labor charges only and reasonable travel time, as determined by TRUE.

Warranty does not cover standard wear parts which include door gaskets. Warranty also does not cover issues caused by improper installation or lack of basic preventative

maintenance.

Compressors determined by TRUE to have been defective within the THREE (3) year time period will, at TRUE' s option, be either repaired or replaced with a compressor or compressor

parts of similar design and capacity.

The compressor warranty will be voided if the following procedure is not carefully adhered to:

1. This system contains R290 refrigerant and polyol ester lubricant. The polyol ester lubricant has rapid moisture absorbing qualities. If long exposure to the ambient conditions occur, the

lubricant must be removed and replaced with new. For oil amounts and specifications please call TRUE technical service department (855-372-1368). Failure to comply with recommended

lubricant specification will void the compressor warranty.

2. Drier replacement is very important and must be changed when a system is opened for servicing. An OEM exact replacement should be used. The new drier must also be the same capacity as

the drier being replaced.

3. Micron level vacuums must be achieved to ensure low moisture levels in the system. 500 microns or lower must be obtained.

4. All True Good Refrigeration Practices must be followed. Visit

All claims for labor or parts must be made directly through TRUE. All claims should include: model number of the unit, the serial number of the unit and refrigeration deck, proof of purchase,

date of installation, and all pertinent information supporting the existence of the alleged defect.

In case of warranty compressor, a picture of the compressor model tag must be returned to TRUE along with above listed information. For warranty claim information, visit www.truemfg. com/

Support/Warranty-Support. Failure to notify TRUE within three (3) months of the defect giving rise to the breach will bar any remedy under warranty. True reserves the right to request any failed part

covered under warranty to be returned.

TRUE' s sole obligation under this warranty is limited to either repair or replacement of parts, at TRUE' s option and subject to the additional limitations below. This warranty neither assumes nor

authorizes any person to assume obligations other than those expressly covered by this warranty.

NO CONSEQUENTIAL DAMAGES. True is not responsible for economic loss; profit loss; or special, indirect or consequential damages, including without limitation, loss or damage arising from

loss of product, whether or not on account of failure of refrigeration.

WARRANTY IS NOT TRANSFERABLE. This warranty is not assignable and applies only in favor of the original purchaser/user to whom delivered. ANY SUCH ASSIGNMENT OR TRANSFER SHALL

VOID THE WARRANTIES HEREIN MADE AND SHALL VOID ALL WARRANTIES, EXPRESS OR IMPLIED.

IMPROPER USAGE/INSTALLATION/MAINTENANCE. TRUE assumes no liability for parts or labor coverage for component failure or other damages resulting from improper usage or installation or

failure to clean and/or maintain product as set forth in the installation manual provided with the unit.

RELOCATION FOR REPAIR. True is not responsible for the cost to move the TRUE unit or any other fixture or piece of equipment for any reason from its position of operation on the user' s

premises to make a warranty repair.

NON-OEM PARTS. OEM parts will be provided under this warranty free of charge to the end-user. True is not responsible for defects or damage caused by parts not approved by TRUE. Warranty

will be voided for any damage caused by a non-OEM part.

ALTERATION, NEGLECT, ABUSE, MISUSE, ACCIDENT, DAMAGE DURING TRANSIT OR INSTALLATION, FIRE, FLOOD, ACTS OF GOD. TRUE is not responsible for the repair or replacement of any parts

that TRUE determines have been subjected after the date of manufacture to alteration, neglect, abuse, misuse, accident, or damage during transit or installation, fire, flood, or act of God.

IMPROPER ELECTRICAL CONNECTIONS. TRUE is not responsible for the repair or replacement of failed or damaged components resulting from incorrect supply voltage, the use of extension

cords, low voltage, or unstable supply voltage.

NO IMPLIED WARRANTY OF MERCHANTABILITY OR FITNESS FOR A PARTICULAR PURPOSE: THERE ARE NO OTHER WARRANTIES, EXPRESSED, IMPLIED OR STATUTORY, EXCEPT AS SET FORTH IN

THIS WARRANTY STATEMENT. THESE WARRANTIES ARE EXCLUSIVE AND IN LIEU OF ALL OTHER WARRANTIES, EXPRESS OR IMPLIED, INCLUDING IMPLIED WARRANTY AND MERCHANTABILITY OR FITNESS

FOR A PARTICULAR PURPOSE. THERE ARE NO WARRANTIES WHICH EXTEND BEYOND THE DESCRIPTION ON THE FACE HEREOF.

OUTSIDE THE US & CANADA: This warranty does not apply to, and TRUE is not responsible for, any warranty claims made on products sold or used outside of the US and Canada

Any and all environmental attributes, including environmental offset credit rights, with respect to TRUE® refrigeration units manufactured after September 1, 2015, shall remain the property of

True Manufacturing Co., Inc. and are not transferred.

This warranty only applies to units shipped from True' s manufacturing facilities after January 1, 2023 for US and Canada.

Page 40 of 44

RETAIL MERCHANDISER

Warranty Information (USA & Canada Only)

THREE-YEAR PARTS & LABOR WARRANTY

HYDROCARBON COMPRESSOR DECK WARRANTY

www.TrueMfg.com

to view Good Refrigeration Practices under the Warranty Claim Form.

WARRANTY CLAIMS

WHAT IS NOT COVERED BY THIS WARRANTY

ENVIRONMENTAL ATTRIBUTES