Troubleshooting
If you have difficulty operating your telephone, please try the suggestions below. For Customer Service, visit our website at
www.vtechphones.com, or call VTech Communications at 1 (800) 595-9511; In Canada, visit our website at www.vtechcanada.
com, or call VTech Telecommunications Canada Ltd. at 1 (800) 267-7377.
Problem
My telephone does not
work at all.
Low Battery is
displayed on screen.
28
Suggestion
•
Make sure the battery is installed and charged correctly (see pages 3 and 27). For optimum
daily performance, return the cordless handset to the telephone base after use.
•
Make sure the power adapter is securely plugged into an outlet not controlled by a wall
switch.
•
Make sure the telephone line cord is plugged firmly into the telephone base and the modular
wall jack.
•
Unplug the unit's electrical power. Wait for approximately 15 seconds, then plug it back in.
Allow up to one minute for the cordless handset and base to synchronize.
•
Charge the battery in the cordless handset for at least 16 hours.
•
Remove and re-insert the battery. If that still does not work, it may be necessary to purchase
a new battery.
•
Disconnect the telephone base from the modular jack and plug in a working telephone. If this
telephone does not work, the problem is probably in the wiring or the local service. Call the
local telephone company.
•
Place the handset in the telephone base or charger for recharging.
•
Remove and re-install the battery and use it normally until fully discharged, then recharge the
handset on the telephone base or charger for 16 hours.
•
If the above measures do not correct the problem, the battery may need to be replaced.
www.vtechphones.com