Troubleshooting - TCL LINKZONE User Manual

Troubleshooting

If you encounter problems while using the product, use the troubleshooting information to
help determine the problem and find possible solutions.
General problems
Problem
I forget the Wi‑Fi password.
How do I change the Wi‑Fi name
and password?
The network indicator is solid red.
I can't find the Wi‑Fi name of the
LinkZone on my wireless device.
How do I set a new PIN code for my
SIM card?
Where can I find the device's model
number and firmware version?
Web UI problems
Problem
How can I access the web UI?
Solution
• Log in the web UI, then go to
Basic, and find the current Wi‑Fi password.
• Or use a paperclip to press the reset button for 3
seconds to factory reset the device.
1. Log in to the web UI.
2. Go to Settings >
When the SIM card or network service is not available,
or the device is not registered to the network, the
network indicator is off.
• If you are using a SIM card, make sure the SIM card
is valid and inserted correctly, or place the LinkZone
in an area with better signal (for example near a
window), and try again.
• If you are using an Ethernet connection, check if the
network is working properly.
• Make sure the Wi‑Fi indicator of your LinkZone is
solid blue.
• Refresh the available network list on your wireless
device.
1. Log in to the web UI.
2. Go to Settings >
3. Enable PIN operation, and enter a new PIN code.
4. Click Apply.
1. Log in to the web UI.
2. Go to System >
Solution
1. Open the web browser, and go to http://192.168.1.1.
2. Enter the login information as required. Find the
default login information on the label inside your
LinkZone.
15
Settings
Wi‑Fi > Basic.
Security > SIM PIN
Device information.
> Wi‑Fi >
management.