Troubleshooting - TCL LinkZone User Manual

Troubleshooting

If you encounter problems while using the product, use the troubleshooting information to
help determine the problem and find possible solutions.
General problems
Problem
I forget the Wi-Fi password.
How do I change the Wi-Fi name
and password?
I can't find the Wi-Fi name on my
wireless device.
Where can I find the device name
and firmware version?
Web UI problems
Problem
How can I access the web UI?
I can't log in to the web UI.
How do I change the login
password?
Solution
• Log in the web UI, then go to
Wi-Fi Settings > SSID Settings
and find the current Wi-Fi password.
• Or you can also simultaneously press the power
button and WPS button for 3 seconds to factory
reset the device.
1. Log in to the web UI.
2. Go to Devices Settings
Settings.
• Make sure the signal LED is solid blue.
• Refresh the available network list on your wireless
device.
Log in to the web UI. You can find the related
information on the home page.
Solution
1. Open the web browser, and go to http://192.168.1.1.
2. Enter the login information as required. Find the
default login information on the label inside your
LinkZone.
• Make sure 192.168.1.1 is entered correctly in the
web browser.
• Make sure the LinkZone is powered on.
• Check whether the device is connected to the
LinkZone network properly.
1. Log in to the web UI.
2. Go to System Settings
Password.
17
Devices Settings
> Display Password,
> Wi-Fi Settings > SSID
> System Setting > Modify
>