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Frequently asked questions
HOW TO USE / CONNECTING THE UNITS
Question
Why doesn't the power-
on light of the baby unit
turn on when I switch
it on?
Why doesn't the parent
unit charge when I plug
it in?
Why doesn't the baby
unit charge when I plug
it in?
Why can't I establish a
connection?
Why is the connection
lost every now and then?
Why are there sound
interference?
What happens during a
power failure?
This chapter summarizes the most common problems you could
encounter with the appliance� If you are unable to solve the problem
with the information below, visit www.philips.com/support for a list of
frequently asked questions or contact the Consumer Care Center in your
country�
Answer
Perhaps the adapter is not plugged in properly� Connect the baby unit
to the adapter and plug the adapter to the mains outlet� Then turn the
on/off slide of the baby unit upwards to the ON position to establish a
connection with the parent unit�
Perhaps the adapter is not plugged in properly� Make sure the adapter is
plugged into the wall socket properly�
The parent unit may already be fully charged� The battery status light will
be green when the battery is fully charged and the device is connected to
the mains power�
The baby unit does not have a charging function, it only works when
connected to the mains�
The baby unit and the parent unit are probably close to the outer limits
of the operating range or there is interference from other 2.4 GHz
wireless devices. Try a different location, decrease the distance between
the units or switch off other 2.4 GHz wireless devices (laptops, mobile
phones, microwaves, etc) . It can take up to 10 seconds before the
connection between the units is reestablished�
If the signal is lost, the parent unit will make a beeping sound every
20 seconds.
The baby unit and parent unit might be too close to each other, keep
them at least 2�5 meters/ 8�2 feet away from each other to prevent
interference�
As the parent unit works on a rechargeable battery, the parent unit
continues to work if the battery is sufficiently charged. However, the
baby unit stops working because it has no rechargeable battery and only
works on a mains power� The parent unit will give a beeping sound to
indicate that the link with the baby unit is lost�
You can temporarily connect the baby unit to a power bank during mains
power failure. When mains power is restored, you can connect the baby
unit to the mains�
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