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MedeaWiz® Sprite® 4K
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Trouble FAQ
My File will not play or will not trigger
Do not use folders. Put files directly on the root of the SD or USB.
Try to play the file using the remote control. Press the blue File button, and then navigate to
the file using the green Enter key and the orange Arrow keys. Select the file and press the Enter
key.
If the file plays, it may not be named properly or the Sprite® is not in the correct Control Mode.
If using video files, the Sprite® must have the Play Mode set to Video or Video Control Mode. If
using audio files, set to the Audio or Audio Control Mode. Control Modes require at least 2 files.
The looping file must be named 000 and the first trigger file named 001.
If the file will not play by using the remote control, then it may be corrupt or made with
parameters not supported by the Sprite® 4K. Make sure the pixel size is a "television" size, 4096
x 2160, 3840 x 2160, 1920 x 1080, 1280 x 720, 720 x 480 or 640 x 480 etc. Videos made for
websites at odd pixel sizes will play on your PC but may not play on the Sprite® 4K. Refer to the
chart on page 36 for maximum bit rates and CODEC's supported. Some other pixel sizes will
play with various results.
No video output on my monitor
If you do not see any video or the Setup Menu displayed, verify the blue power LED is on.
Users often switch the video output by accidentally pressing a button on the remote control.
Try pressing the HDMI or AV keys on the remote to switch the outputs. Point the IR remote
directly at the front of the Sprite® 4K. Verify your monitor is set to the input used. Verify the
monitor and HDMI cable are good by swapping or trying another device on the input.
The HDMI button on the remote sets the Sprite to HDMI Auto and adjusts to your monitor.
Many computer monitors and older televisions are not capable of playing 4K video. If unsure
about your monitor / TV, find another that is rated for 4K video. Then set the Sprite® 4K video
output to a lower HDMI setting of 1920x1080 and try again with your other monitor.
My Sprite® 4K feels warm to the touch
The Sprite's aluminum housing is designed to be part of the heat management system. The internal
microprocessor has a heatsink that transfers heat to the outside air through the housing.
While it is normal for the Sprite® 4K to feel warm, if the ambient temperature is well over 100F (40C),
extra heat management may be desired. Simply placing the Sprite on a metal surface can reduce the
temperature. A clean, unpainted aluminum plate, at least 12 x 12 inches (30 x 30 CM) works well.
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