Frequently Asked Questions / Faq - ELRO IP CAMERA User Manual

10. Frequently asked questions / FAQ

View all frequently asked questions on our website www.elro.eu. Is your question not among
them? Then contact our customer service team at info@elro.eu.
Q: My wifi name is not entered automatically during installation.
A: Make sure the location feature is on. This way, the wifi name is filled in automatically.
Q: After installing a new router, my camera remains offline.
A: Reset and reinstall the camera with the data from the new internet router.
Q: How big should the hole be for cabling?
A: At least 2cm.
Q: Why is my SD card not recognized?
A: Check the camera settings and make sure the camera is recording through the SD card. Also
try inserting the SD card into the camera when it is active.
Q: Why am I not receiving notifications?
A: Make sure all notifications permissions are accepted and that the app is allowed to send you
messages.
Q: Can I add multiple cameras to the app?
A: Yes, you can add multiple and different ELRO cameras to the ELRO Home Safe App.
- 10 -