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Troubleshooting
PROBLEM
Switches do not work.
Heater Blower Motor.
Heater does not turn on.
Fireplace has Noise with
flames on and heater off.
Power cord gets warm.
Heater emits an odor.
Flames stay on but do not
move.
No power at all.
Emberbed Damaged.
Flame
No Manual
Heater Specs
ROOT CAUSE
Defective Switch, broken, no
longer toggles, loose.
Blower is very noisy when flames
are off.
Blows cold air.
Blower runs but does not
produce heat.
Blower does not come on at all.
Manual reset needed.
Spinner Motor Noisy.
Defective flame generator drive
motor.
Dented back panel.
Normal operation.
Normal operation.
Flames stay in one position.
Unit not plugged in.
Defective Main Power Switch
Emberbed Cracked.
Flame does not light up or no flame
effect.
Needs Manual
What size room does this heater
heat up to?
Contact customer service to replace the switch(s).
Contact customer service to replace the heater/blower assembly.
Turn the POWER to "OFF" and unplug the unit from the wall outlet for 5
minutes. After 5 minutes plug the unit back into wall outlet, and operate as
normal. If the problem persist contact customer service.
Contact customer service to replace the flame generator drive motor.
Check your heater cord and plug connections. Faulty wall outlet
connections or loose plugs can cause the outlet or plug to overheat.
Be sure the plug fits tight in the outlet. Heaters draw more current
than small appliances, overheating of the outlet may occur even if
it has not occurred with the use of other appliances. During use
check frequently to determine if your plug outlet or faceplate
is HOT! If so, discontinue use of the heater and have a qualified
electrician check and/or replace the faulty outlet(s).
It is common for a heater to emit an odor for a brief period after the heater is
initially turned on. The heater is burning off any dust
accumulated during manufacturing, operation or storage.
Contact customer service to replace the Flame Generator Drive Motor.
Check that unit is plugged into a standard 120-V outlet.
Contact customer service to replace the Main Power Switch.
Contact customer service to replace the emberbed.
Contact customer service to replace the flame circuit board.
Go to www.tsicustomerservice.com and use the follow the manual link on the
bottom right portion of the page to download the manual.
Provides supplemental heat up to 400 square feet.
9
Please contact 1-855-HD-HAMPTON for further assistance.
CORRECTIVE ACTION
HAMPTONBAY.COM
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