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© Panduit Corp. 2022
Can't Download File to
Memory
(FLASH/DRAM/CARD)
MicroSD Card is Unable
to Use
Poor Print Quality
Missing Printing on the
Left or Right Side of
Label
Gray Line on the Blank
Label
Irregular Printing
Label Feeding is Not
Stable (Skew) When
Printing
Skip Labels When
Printing
B20733-02
USER MANUAL
•
The space of memory
is full.
•
MicroSD card is
damaged.
•
MicroSD card
doesn't insert
correctly.
•
Use the non-
approved SD card
manufacturer.
•
Ribbon and media are
loaded incorrectly.
•
Dust or adhesive
accumulation on the
print head.
•
Print density is not
set properly.
•
Printhead element is
damaged.
•
Ribbon and media are
incompatible.
•
The printhead
pressure is not set
properly.
•
Wrong label size
setup.
•
The printhead is
dirty.
•
The platen roller is
dirty.
•
The printer is in Hex
Dump mode.
•
The RS-232 setting is
incorrect.
•
The media guide does
not touch the edge of
the media.
•
Labe size is not
specified properly.
•
Sensor sensitivity is
not set properly.
•
The media sensor is
covered with dust.
Page 36 of 39
•
If there is no peeler module in front of the
printer, please switch off the printer and
install it.
•
Check if the connector is plugging
correctly.
•
Delete unused files in the memory.
•
Use the supported capacity MicroSD
card.
•
Insert the MicroSD card again.
•
The supported MicroSD card spec and the
approved MicroSD card manufacturers.
•
Reload the supply.
•
Clean the printhead.
•
Clean the platen roller.
•
Adjust the print density and print speed.
•
Run printer self-test and check the
printhead test pattern if there is a dot
missing in the pattern.
•
Change proper ribbon or proper label
media.
•
Adjust the printhead pressure adjustment
knob.
•
The release lever does not latch the
printhead properly.
•
Set the correct label size.
•
Clean the print head.
•
Clean the platen roller.
•
Turn off and on the printer to skip the
dump mode.
•
Re-set the RS-232 setting.
•
If the label is moving to the right side,
please move the label guide to the left.
•
If the label is moving to the left side,
please move the label guide to the right.
•
Check if label size is setup correctly.
•
Calibrate the sensor by Auto Gap or
Manual Gap options.
•
Clear the GAP/Black mark sensor by
blower.
TDP43HET, TDP43HET/E,
TDP46HET,TDP46HET/E
08-2022
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