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Panduit TDP43ME Manual

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© Panduit Corp. 2022
NOTE: In the interest of higher quality and value, Panduit products are
continually being improved and updated. Consequently, pictures may vary
from the enclosed product.
Region
USA & Canada
Latin America
Europe/Middle East
Asia Pacific
Japan
TDP43ME
www.panduit.com
Telephone
1-866-871-4571
1-708-532-1800
+31-546-580-452
65-6305-7575
81-3-6863-6060
e-mail
GA-Techsupport@panduit.com
TechSupportLatAm@panduit.com
TechSupportEMEA@panduit.com
TechSupportAP@panduit.com
TechSupportAP@panduit.com
PA26305A01
Rev. 08 11-2022

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  • Page 1 PA26305A01 TDP43ME Rev. 08 11-2022 © Panduit Corp. 2022 NOTE: In the interest of higher quality and value, Panduit products are continually being improved and updated. Consequently, pictures may vary from the enclosed product. www.panduit.com Region Telephone e-mail USA & Canada 1-866-871-4571 GA-Techsupport@panduit.com...
  • Page 2 This equipment is Industrial (Class A) electromagnetic wave suitability equipment and the seller or user should take notice of it, and this equipment is to be used in places except for home. TDP43ME PRINTER TO WHICH THIS DECLARATION RELATES IS IN CONFORMITY WITH THE FOLLOWING STANDARDS EN55022 : 1998,CLSPR 22, Class A / EN55024 : 1998IEC 61000-4 Serial / EN61000-3-2 : 2000 / EN 6100-3-3 : 1995 / CFR 47, Part 15/CISPR 22 3rd Edition : 1997, Class A / ANSI C63.4 : 2001 /...

  • Page 3: Safety Instructions

    Always obtain first aid or medical attention immediately after an injury. Never neglect an injury, no matter how slight it seems. TDP43ME: PA26305A01_08 Page 3 of 75 11-2022...

  • Page 4: Table Of Contents

    If The Printer Is To Be Installed On An Ethernet Port (Win10): ..............52 If The Printer Is To Be Installed On An Ethernet Port (Win7): ..............62 5. WARNING INFORMATION ................. 75 TDP43ME: PA26305A01_08 Page 4 of 75 11-2022...

  • Page 5: Printer

    After unpacking, please check the accessories that come with the package, and store them appropriately.   TDP43ME printer Easy-Mark Plus™ CD (Labeling Software)   Power cord TDP43ME CD (Drivers, control center &  instruction manual) Switching Power Adaptor   USB Cable Label Roll Core ...
  • Page 6 CE, FCC Class A, CCC, CB, cUL, RoHS, WEEE, KC, NOM Length: 11.2” (285 mm) Height: 6.8” (171 mm) Printer Dimension Width: 8.9” (226 mm) Weight: 6 lbs. (2.72 Kg) Specifications are subject to change without notice. TDP43ME: PA26305A01_08 Page 6 of 75 11-2022...

  • Page 7: Communication

    9600 baud rate､no parity､8 data bits､1 stop bit､XON/XOFF protocol and Serial Default Setting RTS/CTS。 RS232 HOUSING (9-pin to 9-pin) DB9 SOCKET DB9 PLUG +5V,max 500mA PRINTER 【 】 Note The total current output from serial port cannot exceed 500mA. TDP43ME: PA26305A01_08 Page 7 of 75 11-2022...
  • Page 8 TDP43ME USB Interface Connector Type : Type B PIN NO. FUNCTION VBUS Internal Interface UART1 wafer Ethernet module E_MD E_MD E_RST E_RST UART2 wafer Expansion module TDP43ME: PA26305A01_08 Page 8 of 75 11-2022...

  • Page 9: Printer Parts

    Label Roll Core Ribbon Rewind Wheel Print Mechanism Ribbon Rewind Shaft + Empty Ribbon Roll Locking Tenon (left/right) Front Cover Piece LED Light (Ready) LED Light (Status) FEED Key CF Card Slot Cover TDP43ME: PA26305A01_08 Page 9 of 75 11-2022...

  • Page 10: Printer Installation

    (Press Calibration-button for 2 seconds, it will autosense to calibrate according to the label and ribbon parameters). 2. Printer Installation This printer model has the following print modes: Thermal Transfer (TT) When printing, ribbon must be installed to transfer the print contents onto the media. TDP43ME: PA26305A01_08 Page 10 of 75 11-2022...

  • Page 11: Ribbon Installation

    Cover Open Buttons on both sides. Loosen and then lift the upper print mechanism by pressing the locking tenons. Place a new ribbon roll onto the ribbon supply shaft. TDP43ME: PA26305A01_08 Page 11 of 75 11-2022...
  • Page 12 Ribbon Shaft (Mandrel). 【 】 Note Ribbon must be coated side out (away from print head contact). Firmly close the upper print mechanism, pressing down firmly on both sides of print mechanism. TDP43ME: PA26305A01_08 Page 12 of 75 11-2022...

  • Page 13: Label Installation

    Roll Core. Loosen and lift the upper print mechanism by pressing the locking tenons. Feed the label through the two Label Guides to the Tear-off Bar. Align the label guides to the label edge. TDP43ME: PA26305A01_08 Page 13 of 75 11-2022...

  • Page 14: Label Roll Core Installation Instruction

    TDP43ME Close the upper print mechanism from the top to finish label installation, pressing down firmly on both sides of the printer mechanism. 2-3. Label Roll Core Installation Instruction 1” roll core installation TDP43ME: PA26305A01_08 Page 14 of 75 11-2022...

  • Page 15: Pc Connection

    3. Connect the USB cable to the USB port on the printer and on the PC. 4. Power on the printer and the printers’ LED will light. TDP43ME: PA26305A01_08 Page 15 of 75 11-2022...

  • Page 16: Driver Installation

    TDP43ME 2-5. Driver Installation If The Printer Is To Be Installed On A USB PORT: Navigate to the Panduit folder from the driver .iso file or from the downloadable .zip file at Panduit.com. Double click Prnlnst.exe. A popup will appear. Click YES.
  • Page 17 TDP43ME Click USB PORT. Follow the directions from the Printer Installation Wizard. Click INSTALL. TDP43ME: PA26305A01_08 Page 17 of 75 11-2022...

  • Page 18: If The Printer Is To Be Installed On An Ethernet Port

    If The Printer Is To Be Installed On An Ethernet Port: There are two basic steps in installing a TDP43ME printer on an Ethernet port. These are: 1. Obtain the IP address that the printer will use in communicating with the computer. Using NetPS Control Center software can determine the IP address for the selected printer.
  • Page 19 DHCP is not providing an IP address. A number/address must appear next to NetPS. If any of the above conditions occurred, the Control Center Software may need to be restarted. TDP43ME: PA26305A01_08 Page 19 of 75 11-2022...
  • Page 20 TDP43ME STEP 2. Install printer on a Network: Navigate to the Panduit folder from the driver .iso file or from the downloadable .zip file at Panduit.com. Double click Prnlnst.exe. A popup will appear. Click YES. Click NEXT. Click INSTALL PRINTER DRIVER.
  • Page 21 TDP43ME Click NETWORK PORT. Select Panduit TDP43ME. Click NEXT. Click the CREATE A NEW NETWORK PORT option. Click Next. TDP43ME: PA26305A01_08 Page 21 of 75 11-2022...
  • Page 22 TDP43ME Enter the address recorded earlier into PRINTER NAME OR IP ADRESS field. Click NEXT. Click INSTALL. Installation completed. TDP43ME: PA26305A01_08 Page 22 of 75 11-2022...

  • Page 23: Control Panel

    Set the See-through Sensor on or off, for READY (Flash) Sensor operation instructions please refer to page STATUS Red on/off Error! Bookmark not defined.. Return to Self Test READY Printer is currently downloading F/W STATUS Red (Flash) TDP43ME: PA26305A01_08 Page 23 of 75 11-2022...

  • Page 24: Feed Key

    Power on the printer (while still holding the FEED key); release the FEED key after printer beeps 3 times. After about 1 second, printer would automatically print out the following. This indicates the printer is operating normally. Self-Test includes the internal printer data setting. TDP43ME: PA26305A01_08 Page 24 of 75 11-2022...

  • Page 25: Direct Thermal / Thermal Transfer Mode Switch

    Dump Mode. 3-7. See-through Sensor on/off There are two types of sensors in the TDP43ME printer - Reflective Sensor and See-through Sensor. Users can set one of them as active sensor. By default, the See-through Sensor is turned on and the Reflective Sensor is turned off.

  • Page 26: Error Messages

    Can’t find the file; printer will Use “~X4” command to print out all the files, and 2 beeps print out “Filename cannot be then check whether the file exist and the file name twice found.” is correct. TDP43ME: PA26305A01_08 Page 26 of 75 11-2022...

  • Page 27: Maintenance And Adjustment

    Check if label is jammed or tangled up ♦ Check if mechanism is not closed (Thermal Print Head not positioned correctly) ♦ Check if sensor is blocked by paper or label (sensor to the right, centered in printer) TDP43ME: PA26305A01_08 Page 27 of 75 11-2022...
  • Page 28 Check if Thermal Print Head is covered with glue or stains 【 】 Note Your distributor is knowledgeable about printers, printing software, and your unique system. Please contact your local distributor, or phone number listed on Tech Support Label. TDP43ME: PA26305A01_08 Page 28 of 75 11-2022...

  • Page 29: Driver Troubleshooting

    If the printer does not appear in Printers & scanners after 2 minutes click the search bar at the bottom left of the home screen and type Device Manager. Click on the Device Manager application TDP43ME: PA26305A01_08 Page 29 of 75 11-2022...
  • Page 30 TDP43ME Once in the Device Manager, expand “Software devices”. Navigate to the device named “Panduit TDP43ME” and right click. Then click on Update Driver Click on Browse my computer for drivers Click BROWSE and find the driver folder (either in C:\Program Files (x86)\Panduit Easy-Mark Plus\PrinterDrivers\TDP43ME or on the included CD in the printer kit.)
  • Page 31 TDP43ME When the TDP43ME is highlighted, click This window will pop back up. Click NEXT. This window indicates the new driver is installing. TDP43ME: PA26305A01_08 Page 31 of 75 11-2022...

  • Page 32: If The Printer Is To Be Installed On A Usb Port Using Windows Updates (Win 10)

    If the printer does not appear in Printers & scanners after 2 minutes click the search bar at the bottom left of the home screen and type Device Manager. Click on the Device Manager application TDP43ME: PA26305A01_08 Page 32 of 75 11-2022...
  • Page 33 TDP43ME Once in the Device Manager, expand “Software devices”. Navigate to the device named “Panduit TDP43ME” and right click. Then click on Update Driver Click on Browse my computer for drivers Click BROWSE and find the driver folder (either in C:\Program Files (x86)\Panduit Easy-Mark Plus\PrinterDrivers\TDP43ME or on the included CD in the printer kit.)
  • Page 34 TDP43ME When the TDP43ME is highlighted, click This window will pop back up. Click NEXT. This window indicates the new driver is installing. TDP43ME: PA26305A01_08 Page 34 of 75 11-2022...

  • Page 35: If The Printer Is To Be Installed On A Usb Port Using Windows Updates (Win 7)

    If you click on the balloon for “Check here for status”, the window at the left will pop up. This indicates that all processes are complete, and the printer has been correctly installed. TDP43ME: PA26305A01_08 Page 35 of 75 11-2022...
  • Page 36 Click on the balloon and then the window at the left will pop up. In this case, no TDP43ME driver was found. Click CLOSE. Go to the WINDOWS orb in the bottom left corner and click. Go to DEVICES and PRINTERS and click.
  • Page 37 Right click on the printer in the “UNSPECIFIED” line and go down to PROPERTIES. Click on PROPERTIES. This window will pop up. Click on HARDWARE tab. This window will pop up. Highlight PANDUIT TDP43ME. Click on the PROPERTIES button. TDP43ME: PA26305A01_08 Page 37 of 75 11-2022...
  • Page 38 This window will pop up. Click on the DRIVER tab. This window will pop up. Click on the DRIVER DETAILS button. If this window pops up, it indicates that no driver has been loaded for the TDP43ME printer. Click OK. This window will pop up.
  • Page 39 Mark Plus™ disc provided or known driver location. Click BROWSE and find the driver folder (either in C:\Program Files (x86)\Panduit Easy-Mark Plus\PrinterDrivers\TDP43ME or on the included CD in the printer kit.) Note if driver should be 32 Bit or 64 Bit depending on machine Operating System.
  • Page 40 If this window pops up at any time, click on Install this driver anyway. This window indicates that the new driver is being installed. This window indicates that the new driver has been successfully installed. Click CLOSE. TDP43ME: PA26305A01_08 Page 40 of 75 11-2022...
  • Page 41 TDP43ME Click CLOSE Click OK. This window indicates that the new driver has been installed and the printer is now ready for use. TDP43ME: PA26305A01_08 Page 41 of 75 11-2022...

  • Page 42: If The Printer Is To Be Installed On An Ethernet Port (Win11)

    TDP43ME If The Printer Is To Be Installed On An Ethernet Port (Win11): There are three basic steps in installing a TDP43ME printer on an Ethernet port in Windows 11. These are: 1. Install printer on USB port and change printer internal circuitry to Ethernet port active.
  • Page 43 In the CUSTOM COMMANDS window, click on the END down arrow and drag the mouse down to TEXT and release. Click on the ellipsis (three dots) button, the following window will pop up. TDP43ME: PA26305A01_08 Page 43 of 75 11-2022...
  • Page 44 Ethernet active once the next print job has been sent. Click APPLY and then OK and this window will disappear. The internal circuitry has now been set to Ethernet port active. TDP43ME: PA26305A01_08 Page 44 of 75 11-2022...
  • Page 45 TDP43ME The printer must now print something for the Custom Command to take effect. In the TDP43ME window, click Print a test page. The printer will print the test page. The printer was previously set to switch Ethernet port to active at the end of the next print command sent.
  • Page 46 TDP43ME Navigate to Devices and Printers from the search bar. Right click Panduit TDP43ME. Click on See what’s printing. Once in the print queue click Printer in the top left. Click to remove the check next to Use Printer Offline. Removing the check will set the printer to ONLINE or READY.
  • Page 47 Below the Printer model line is the LAN interface status line. If the line displays DISCONNECTION, the USB port is active. If the line displays HIGH SPEED, the Ethernet port is active. TDP43ME: PA26305A01_08 Page 47 of 75 11-2022...
  • Page 48 Click the Login button. Click on the Configuration button Click TCP/IP. This will bring up the page to the left. Click STATIC IP and fill in the information provided by the IT or Network Administrator. TDP43ME: PA26305A01_08 Page 48 of 75 11-2022...
  • Page 49 TDP43ME STEP 3. CHANGING THE PORT SELECTION TO THE IP ADDRESS: Once the actual IP Address has been written down, open the Panduit TDP43ME back in the Printers and scanners window. Click on the PRINTER PROPERTIES line. Click on the PORTS tab in the Printer PROPERTIES window.
  • Page 50 NetPS line in Control Center Software. Or, type in the Static IP Address if one is being used for this printer. (Microsoft fills in the Port Name line.) Click NEXT. TDP43ME: PA26305A01_08 Page 50 of 75 11-2022...
  • Page 51 TDP43ME Click NEXT Click FINISH. New port should be checked. Click APPLY and then click CLOSE or The Ethernet port is now active and set as the printer’s port. TDP43ME: PA26305A01_08 Page 51 of 75 11-2022...

  • Page 52: If The Printer Is To Be Installed On An Ethernet Port (Win10)

    USB cable. If The Printer Is To Be Installed On An Ethernet Port (Win10): There are three basic steps in installing a TDP43ME printer on an Ethernet port in Windows 10. These are: 1. Install printer on USB port and change printer internal circuitry to Ethernet port active.
  • Page 53 TDP43ME Click on Panduit TDP43ME, then click manage. Click on the PRINTING PREFERENCES line. In the PRINTING PREFERENCES window, click on the CUSTOM COMMANDS tab. TDP43ME: PA26305A01_08 Page 53 of 75 11-2022...
  • Page 54 After the RETURN key, click OK. This action sets the printer to switch the relay in the printer to Ethernet active once the next print job has been sent. Click APPLY and then OK and this window will disappear. TDP43ME: PA26305A01_08 Page 54 of 75 11-2022...
  • Page 55 The internal circuitry has now been set to Ethernet port active. The printer must now print something for the Custom Command to take effect. In the TDP43ME window, click on the printer to be tested. Click Print a test page The printer will print the test page. The...
  • Page 56 STEP 2. OBTAINING THE IP ADDRESS FOR THE PRINTER: Open and install the Control Center software located on the CD provided in the printer kit or download from Panduit.com. Open the download and install NPS Control Center. TDP43ME: PA26305A01_08 Page 56 of 75 11-2022...
  • Page 57 Below the Printer model line is the LAN interface status line. If the line displays DISCONNECTION, the USB port is active. If the line displays HIGH SPEED, the Ethernet port is active. TDP43ME: PA26305A01_08 Page 57 of 75 11-2022...
  • Page 58 This action opens the internal webpage associated with this printer. The webpage opens. Click on the Login button. The user and password are admin and admin, (both lower case). Click the Login button. TDP43ME: PA26305A01_08 Page 58 of 75 11-2022...
  • Page 59 Network Administrator. STEP 3. CHANGING THE PORT SELECTION TO THE IP ADDRESS: Once the actual IP Address has been written down, open the Panduit TDP43ME back in the Printers and scanners window. Click on the PRINTER PROPERTIES line. Click on the PORTS tab in the Printer PROPERTIES window.
  • Page 60 A new Ethernet port must be added as an option for port printing. Click on ADD PORT button. Click on and highlight STANDARD TCP/IP PORT Click NEW PORT… button. Printer Port Wizard window will open. Click NEXT. TDP43ME: PA26305A01_08 Page 60 of 75 11-2022...
  • Page 61 NetPS line in Control Center Software. Or, type in the Static IP Address if one is being used for this printer. (Microsoft fills in the Port Name line.) Click NEXT. Click NEXT Click FINISH. TDP43ME: PA26305A01_08 Page 61 of 75 11-2022...

  • Page 62: If The Printer Is To Be Installed On An Ethernet Port (Win7)

    If The Printer Is To Be Installed On An Ethernet Port (Win7): There are three basic steps in installing a TDP43ME printer on an Ethernet port in Windows 7. These are: 1. Install printer on USB port and change printer internal circuitry to Ethernet port active.
  • Page 63 The following steps will guide the installer in changing the internal port circuitry. In START Menu, click on DEVICES and PRINTERS. Highlight the printer to be controlled by this computer and right click. Step 1.A Click on the PRINTING PREFERENCES line. Step 1.B TDP43ME: PA26305A01_08 Page 63 of 75 11-2022...
  • Page 64 In the CUSTOM COMMANDS window, click on the END down arrow and drag the mouse down to TEXT and release. Click on the ellipsis (three dots) button, the following window will pop up. Step 1.D TDP43ME: PA26305A01_08 Page 64 of 75 11-2022...
  • Page 65 Ethernet active once the next print job has been sent. Click APPLY and then OK and this window will disappear. Step 1.F The internal circuitry has now been set to Ethernet port active. TDP43ME: PA26305A01_08 Page 65 of 75 11-2022...
  • Page 66 If the printer red-lights, that is ok, simply turn off the printer and then turn it back on. Step 1.H TDP43ME: PA26305A01_08 Page 66 of 75 11-2022...
  • Page 67 Removing the check will set the printer to ONLINE or READY. The heading should now have no OFFLINE note. If nothing is noted, then it is in ONLINE and OK to continue to next step. Step 1.J TDP43ME: PA26305A01_08 Page 67 of 75 11-2022...
  • Page 68 TDP43ME STEP 2. OBTAINING THE IP ADDRESS FOR THE PRINTER: Open and install the Control Center software located on the CD provided in the printer and at Panduit.com. Step 2.A Open the Control Center Software folder. Double click the NPS Control Center icon to start the software.
  • Page 69 IP address. This works well in defined systems, but requires IT or computer personnel input. If a static IP address is used, use the following step in setting this address for the printer. TDP43ME: PA26305A01_08 Page 69 of 75...
  • Page 70 The webpage opens. Click on the Login button. The user and password are admin and admin, (both lower case). Click the Login button. Step 2.E Click on the Configuration button. Step 2.F TDP43ME: PA26305A01_08 Page 70 of 75 11-2022...
  • Page 71 Microsoft Orb in the bottom left corner. Click on the DEVICES AND PRINTERS line. Highlight the same printer to be controlled by this computer and right click. Click on the PRINTER Step 3.A PROPERTIES line. TDP43ME: PA26305A01_08 Page 71 of 75 11-2022...
  • Page 72 A new Ethernet port must be added as an option for port printing. Click on ADD PORT button. Step 3.C Click on and highlight STANDARD TCP/IP PORT Click NEW PORT… button. Step 3.D TDP43ME: PA26305A01_08 Page 72 of 75 11-2022...
  • Page 73 Or, type in the Static IP Address if one is being used for this printer. Type here AA BB CCC DD (Microsoft fills in the Port Name line.) IP AA BB CCC DD Auto-Fills here Click NEXT. Step 3.F TDP43ME: PA26305A01_08 Page 73 of 75 11-2022...
  • Page 74 TDP43ME Click NEXT Click FINISH. Step 3.H TDP43ME: PA26305A01_08 Page 74 of 75 11-2022...

  • Page 75: Warning Information

    USB cable. 5. WARNING INFORMATION Power cord shall be connected to a socket-outlet with earthing connection. This equipment is not suitable for use in locations where children are likely to be present. TDP43ME: PA26305A01_08 Page 75 of 75 11-2022...

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