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Lantronix 4120 Series User Manual

Lantronix 4120 Series User Manual

Ion system 10 gbps copper-to-fiber converter
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ION System x4120 Series
10 Gbps Copper-to-Fiber Converter
Slide-in-Card and NID
User Guide
Part Number 33551
Revision C August 2023

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Summary of Contents for Lantronix 4120 Series

  • Page 1 ION System x4120 Series 10 Gbps Copper-to-Fiber Converter Slide-in-Card and NID User Guide Part Number 33551 Revision C August 2023...
  • Page 2 User Guide Intellectual Property © 2023 Lantronix, Inc. All rights reserved. No part of the contents of this publication may be transmitted or reproduced in any form or by any means without the written permission of Lantronix. Lantronix is a registered trademark of Lantronix, Inc. in the United States and other countries.
  • Page 3 Lantronix x4120 User Guide Cautions and Warnings Definitions Cautions indicate that there is the possibility of poor equipment performance or potential damage to the equipment. Warnings indicate that there is the possibility of injury to person. Cautions and Warnings appear here and may appear throughout this manual where appropriate.
  • Page 4 Lantronix x4120 User Guide Warnings Warning: Use of controls, adjustments or the performance of procedures other than those specified herein may result in hazardous radiation exposure. Warning: Visible and invisible laser radiation when open. Do not stare into the beam or view the beam directly with optical instruments.

  • Page 5: Table Of Contents

    Lantronix x4120 User Guide Table of Contents 1: Introduction ............................6 Document Overview ..........................6 Related Manuals and Online Helps ......................8 2: Management Methods ........................... 9 3: Configuration ............................20 Device Description Configuration ......................23 Agent III C1|S17|L1D>set device description thenewone ..............23 Agent III C1|S17|L1D>show dev descr ....................

  • Page 6: 1: Introduction

    IONMM (ION Management Module), also installed in the ION chassis. See the related x4120 Installation Guide on the web at https://www.lantronix.com/products-class/chassis/. Document Overview The purpose of this manual is to provide the user with an understanding of the Lantronix x4120 Ethernet media converter. This manual documents the following models: •...

  • Page 7: Table 1: Documentation Conventions

    Lantronix x4120 User Guide Documentation Conventions The conventions used within this manual for commands/input entries are described in the table below. Table 1: Documentation Conventions Convention Meaning Indicates the entry must be made as shown. For example: ipaddr=<addr> Boldface text In the above, only ipaddr= must be entered exactly as you see it, including the equal sign (=).

  • Page 8: Related Manuals And Online Helps

    8. Release Notes (software version specific) This manual may provide links to third part web sites for which Lantronix is not responsible. Information in this document is subject to change without notice. All information was deemed accurate and complete at the time of publication.

  • Page 9: 2: Management Methods

    Lantronix x4120 User Guide 2: Management Methods General The x4120s are managed either directly or through the IONMM. Whether the x4120is managed directly or indirectly, management is accomplished through one of the following methods. • Telnet session – uses a command line interface (CLI) to access and control the IONMM through the network.

  • Page 10: Figure 1: Cli Location Hierarchy

    Lantronix x4120 User Guide A representation of the hierarchy is shown in the figure below. Figure 1: CLI Location Hierarchy In the above figure, there are three levels of devices: • L1D, or level one device, refers to devices (IONMM and other chassis-resident devices) that are installed in the chassis.
  • Page 11 Lantronix x4120 User Guide is used to connect to a service device that is not managed by the IONMM. L1AP1 indicates that the port is used to connect to a level two device that can be managed by the IONMM.
  • Page 12 Lantronix x4120 User Guide Managing Slide-In and Remote Modules via the Web Interface 1. Access the x4120 through the Web interface (see “Starting the Web Interface” on page 45). 2. Click on the slide-in module or port to be managed.
  • Page 13 Lantronix x4120 User Guide Direct Managed Devices Direct management is for standalone devices that are not connected to a module that is managed through the ION Management Module (IONMM). In direct management, the network and/or USB cable is connected directly to the module to be managed.
  • Page 14 Lantronix x4120 User Guide Managing Standalone Modules via the IONMM Web Interface 1. Access the x4120through the Web interface (see “Starting the Web Interface” on page 45). 2. Click the plus sign [+] next to ION Stack to unfold the "ION Stack" node in the left tree view if not already done.

  • Page 15: Table 2: System-Level Menu Description

    Lantronix x4120 User Guide Menu System Descriptions The table below describes the ION Web interface in terms of its system-level pane, dropdowns, tabs and sub-tabs. Note that menus and tabs vary slightly by model. Table 2: System-Level Menu Description Dropdown / Tab Description ION Stack - consists of one chassis or one standalone device.

  • Page 16: Table 3: Port-Level Menu Description

    (Port 2 only) Note: not all x4120 and SFP models support DMI. Lantronix models that support DMI have a “D” at the end of the model number. If you click the DMI tab on a x4120 model that does not support DMI, the message “The DMI feature is not supported on current port.”...
  • Page 17 Lantronix x4120 User Guide Reboot, Reset, and Power Off Function Notes Certain functions such as a System Reboot, Reset to Factory Configuration, Reset Power to a Slot, and Power Off a Slot) cause the system to delete certain stored files. Caution: In some circumstances, these stored files are lost unless you first perform a System Backup.
  • Page 18 Lantronix x4120 User Guide Reset To Factory Config Clicking the Reset To Factory Config button resets the entire system configuration to the state it was in when it shipped from the factory. This permanently removes all current configuration details and loads the factory default settings.
  • Page 19 Lantronix x4120 User Guide Power Off a Slot At the Chassis > MAIN tab, you can click the Off button to remove power to a selected slot in the chassis. The message “Are you sure to power off this slot?” displays.

  • Page 20: 3: Configuration

    – Loopback Management Note: Lantronix recommends as a “best practice” to back up each SIC card’s configuration after it is fully configured so that in the event of an error or hardware failure, the configuration can be easily and rapidly restored.
  • Page 21 Lantronix x4120 User Guide System Configuration The system configuration defines: • a name for the C4120 • a device description (optional) The entry for the system name must be a text string with no spaces between characters. Note that numbers, upper/lower case characters, and special characters (~!@#$%^&*()_+") are allowed.
  • Page 22 Lantronix x4120 User Guide System Configuration – Web Method 1. Access the x4120 through the Web interface (see “Starting the Web Interface” on page 45). 2. At the device’s MAIN tab, locate the System Configuration section. 3. In the System Name field, enter the name and for the x4120. The name can be alphabetic, numeric or a combination, but cannot contain any spaces between the characters.

  • Page 23: Device Description Configuration

    Lantronix x4120 User Guide Device Description Configuration The x4120 supports a Device Description at the device level and a Circuit ID at the port level. The Device Description provides the option to configure an ASCII text string up to 63 bytes and override the default information, which is vlan-module-port in binary format.
  • Page 24 Lantronix x4120 User Guide Device Description Config – Web Method 1. Access the x4120 through the Web interface (see “Starting the Web Interface” on page 45). 2. At the x4120 MAIN tab, locate the Device Description section. 3. Enter the Device Description of up to 64 bytes for the device.
  • Page 25 Lantronix x4120 User Guide Circuit ID Configuration The x4120 supports a Device Description at the device level and a Circuit ID at the port level. The Circuit ID provides the option to configure an ASCII text string up to 63 bytes and override the default information, which is vlan-module-port in binary format.
  • Page 26 Lantronix x4120 User Guide Circuit ID Config – Web Method 1. Access the x4120 via the Web interface (see “Starting the Web Interface” on page 45). 2. Select the appropriate port and locate the Circuit ID field. 3. Enter the Circuit ID of up to 64 bytes for the port. The default is blank.

  • Page 27: Transparent Link Pass Through (Tlpt) Configuration

    Lantronix x4120 User Guide Transparent Link Pass Through (TLPT) Configuration The x4120 supports Transparent Link Pass Through (TLPT) at the device level. The TLPT feature can be configured in the x4120 using either the CLI or Web method. Note that x4120 FW v2.0.1 upgraded TLPT to operate correctly.
  • Page 28 Lantronix x4120 User Guide Transparent Link Pass Through (TLPT) Config – Web Method Access the x4120 through the Web interface (see “Starting the Web Interface” on page 45). 2. At the MAIN tab, locate the Transparent Link Pass Through (TLPT) section.
  • Page 29 • This feature is defined on a port level; depending on the physical connector it is not applicable for all ports. Lantronix recommends leaving AutoCross in default mode, Auto. • AutoCross Config – CLI Method 1. Access the x4120 through either a USB connection or a Telnet session.
  • Page 30 Lantronix x4120 User Guide AutoCross Config – Web Method 1. Access the x4120 through the Web interface (see “Starting the Web Interface” on page 45). 2. Select the appropriate port’s MAIN tab. 3. Locate the Port Configuration section. 4. In the AutoCross Mode field, select the mode to be used.
  • Page 31 Lantronix x4120 User Guide Displaying Auto Negotiation The auto negotiate feature is defined on a port basis, letting you set the capabilities that will be advertised for a device over a specific port. Auto negotiation is a feature that can be used by devices that are capable of different transmission rates (such as 10 Mbit/sec and 100 Mbit/sec), different duplex modes (half-duplex and full duplex), and/or different standards at the same speed.
  • Page 32 Lantronix x4120 User Guide Auto Negotiation – CLI Method 1. Access the x4120 through either a USB connection or a Telnet session. 2. Verify the configuration settings Type: show ether config and press Enter. The current Ethernet configuration displays. For example: Agent III C1|S17|L1P1>show ether config...

  • Page 33: Auto Negotiation - Web Method

    Lantronix x4120 User Guide Auto Negotiation – Web Method 1. Access the x4120 through the Web interface (see “Starting the Web Interface” on page 45). 2. Select the appropriate port. 3. Locate the Auto Negotiation Settings section on the MAIN tab.
  • Page 34 Lantronix x4120 User Guide Check Ethernet Port Configuration With auto negotiate disabled, the connection is forced to the desired speed and duplex mode of operation as long as both devices can support the operation. Note: The Auto Negotiate feature is always enabled for gigabit devices/ports.

  • Page 35: Check Ethernet Port Config - Web Method

    Lantronix x4120 User Guide Check Ethernet Port Config – Web Method Use this procedure to define the transmission speed and Duplex mode to be used on the Ethernet port. The defaults are 10 Mbps and Full Duplex. Note: This command is only applicable on a copper port.

  • Page 36: Loopback Management

    Lantronix x4120 User Guide Loopback Management The x4120 provides a PHY Layer loopback test from the CLI and Web interface. Loopback Management – CLI Method Use this procedure to set the type of loopback test and to start and stop the selected loopback test.
  • Page 37 Lantronix x4120 User Guide Loopback Management – Web Method Use this procedure to perform a PHY Layer loopback test from the x4120 Web interface. 1. Access the x4120 through the Web interface (see “Starting the Web Interface” on page 45).

  • Page 38: 4: Operation

    CLI commands into the backup file. The backup file is stored in the IONMM. Note: Lantronix recommends as a “best practice” to back up each SIC card’s configuration after it is fully configured, so that in the event of an error or hardware failure, the configuration can be easily and rapidly restored.
  • Page 39 Lantronix x4120 User Guide Reset to Factory Defaults If need be, you can reset all configurations in the IONMM back to their original factory defaults. This operation can be accomplished through either the CLI or Web method. IMPORTANT This operation deletes all configuration information that was saved in the IONMM, including the IP address you assigned to the IONMM.
  • Page 40 Lantronix x4120 User Guide Resetting Defaults – Web Method Caution: This operation deletes all configuration information that was saved in the x4120, including the IP address you assigned to the x4120. 1. Access the x4120 through the Web interface (see “Starting the Web Interface”...

  • Page 41: Table 4: File Status After A Reset To Factory Defaults

    Lantronix x4120 User Guide File Status after Reset to Factory Defaults The table below shows the status of x4120 files after a system re-boot. Table 4: File Status after a Reset to Factory Defaults Status after Re- File Type Filename...
  • Page 42 Lantronix x4120 User Guide Resetting Uptime The x4120 system uptime field displays the amount of time that the x4120 has been in operation. The System Up Time is displayed in the format days:hours:minutes:seconds.milliseconds. For example, a System Up Time field display of 9:8:15:18.26 indicates the ION system has been running for 9 days, 8 hours, 15 minutes, 18 seconds, and 26 milliseconds.
  • Page 43 Lantronix x4120 User Guide Reset System Uptime – Web Method 1. Access the x4120 through the Web interface (see “Starting the Web Interface” on page 26). 2. At the MAIN tab, locate the System Configuration section. 3. If desired, observe and record the System Up Time field count.

  • Page 44: Reboot

    Lantronix x4120 User Guide Reboot At times you may have to reboot (restart) the ION system. This operation can be accomplished by either the CLI or Web method. Note: this operation can take several minutes. The amount of time for the reboot to complete depends on the ION system configuration.
  • Page 45 Lantronix x4120 User Guide Rebooting – Web Method Caution: Doing a system reboot will cause all configuration backup files, HTTPS certification file, SSH key file, and Syslog file to be lost. Note: If you have a USB or Telnet session established, terminate the session before doing the reboot.

  • Page 46: Table 5: File Content And Location After A System Reboot

    Lantronix x4120 User Guide Reboot File Content and Location The table below shows file content and location resulting from a system re-boot. Table 5: File Content and Location after a System Reboot Lost after File Type Filename File Description Stored Directory...
  • Page 47 This could occur because of features, fixes or enhancements being added. Note: Lantronix recommends that before completing any steps on an install that you verify that the management module has the latest firmware version installed and running. The latest firmware version is...

  • Page 48: Transfer Files Via Serial Protocol (X/Y/Zmodem) - Cli Method

    Lantronix x4120 User Guide Transfer Files via Serial Protocol (X/Y/Zmodem) – CLI Method Use the serial (get|put|upgrade) protocol=(xmodem|xmodem-1k|ymodem|zmodem) commands to transfer a file over a serial line. These commands can only be entered at the device level (e.g., when the command line prompt is C1|S8|L1P1>...
  • Page 49 Lantronix x4120 User Guide Replacing a Chassis Resident C4120 The C4120 is a “hot swappable” device (it can be removed and installed while the chassis is powered on). To replace a chassis resident C4120, do the following. 1. Backup the configuration (see “Backing Up Slide-In and Remote...

  • Page 50: 5: Troubleshooting

    6. Write down your initial 2-3 guesses as to the cause of the problem. 7. Verify that the Lantronix product supports the function you are attempting to perform. Your partic- ular Lantronix product or firmware version may not support all the features documented for this module.

  • Page 51: Error Indications And Recovery Procedures

    Lantronix x4120 User Guide 10. For the failed function or operation, verify that you entered valid parameters using the cursor- over-help (COH) and/or the ION system manual. 11. Based on the symptoms recorded, work back through each step in the process or operation to recall a point at which the problem occurred, and examine for a possible failure point and fix for each.

  • Page 52: Led Fault And Activity Displays

    Lantronix x4120 User Guide LED Fault and Activity Displays Refer to this section if the LEDs indicate a problem. For any LED problem indication: 1. Check the power cord connections and power outlet. 2. Check the data cables for obvious problems, incorrect cable type, incorrect wiring, etc.
  • Page 53 Lantronix x4120 User Guide Problem Conditions Cannot access the IONMM via Telnet Cannot access the IONMM via the Web Cannot access the IONMM via USB port Management Module does not power on Telnet connection is lost after a CLI command is executed...
  • Page 54 Settings” section on page for details on hardware mode configuration. 2. Contact Lantronix for more information. Ethernet connection works, but at a very low speed 1. Check if the Auto Negotiate feature is enabled. 2. If Auto Negotiate is enabled, check if one device is using full duplex while the other one is using half- duplex (a duplex mismatch condition).
  • Page 55 Lantronix x4120 User Guide Parameter Boxes Outlined in Red / Cannot Enter Parameters 1. Check if the device is physically connected and powered on. 2. Verify the x4120 DIP switch settings and HW/SW Jumper setting. 3. Refresh the IONMM or x4120 by clicking the Refresh button.
  • Page 56 INF files for the driver. If they do not match, the driver cannot be installed for that device without either reprogramming the device EEPROM or modifying the INF files. 1. Contact Lantronix for more information. Contact Technical Support. Page 56 of 142 33551 Rev.
  • Page 57 Also, it may be indicative of USB root hub drivers being incorrectly installed. 1. Contact Lantronix for more information. Contact Technical Support in the US/Canada at 1-800-260- 1312, or International at 00-1-952-941-7600.
  • Page 58 Lantronix x4120 User Guide For other USB Driver / OS Messages (Win2K, Vista, Windows 7, Linux, Mac) refer to the separate document with Driver / OS install, uninstall and troubleshooting information. Little indication of an IONPS-D Power Supply failure in Web interface Meaning: If a power supply is powered down or loses input power, the only indication on the web inter- face is a Power reading of 0.0.
  • Page 59 Lantronix x4120 User Guide CLI Messages The following are messages that may appear during CLI (Command Line Interface) operations. Ambiguous command A. This message indicates either a) the input for one of the parameters is incorrect, or b) a hyphen is missing between two parts of the command.
  • Page 60 Lantronix x4120 User Guide Bad advertisement capability! This message indicates that the capabilities specified for the Set Ethernet Port Advertisement Capability command are not valid choices. 1. Verify the command syntax. 2. Retry the operation. For a complete list of the available commands, see the x4120 CLI Reference Manual, 33497.
  • Page 61 Lantronix x4120 User Guide Cannot get port security on this port! This message indicates that a port level command was entered for the IONMM but the command is only valid for the other types of slide-in modules. 1. Use the go command to change location of where the command operates. The go command format...
  • Page 62 Lantronix x4120 User Guide Error: this command should be executed on a device This message indicates that the CLI command was entered for a port and it is only applicable for a device. 1. Use the go command to change location of where the command operates. The go command format...
  • Page 63 Lantronix x4120 User Guide 6. If the problem persists, contact Technical Support. Fail to get port type! This message indicates that a port level command was entered for the IONMM but the command is only valid for the other types of slide-in modules.
  • Page 64 Lantronix x4120 User Guide Error location parameter number! Error: parameter out of range, chassis-id range is (0 .. 15)!) Error: parameter out of range, slot-id range is (1 .. 32) Error: parameter out of range, slot-id range is (0 .. 32) Incomplete location command! This message indicates that one or more parameters for the go command are missing.
  • Page 65 No DMI support on this port! This message indicates that you entered a DMI command for a port that does not support DMI. 1. Verify that the port supports DMI. For Lantronix x4120s and SFPs, the model number will have a “D” at the end.
  • Page 66 Lantronix x4120 User Guide This message indicates that HyperTerminal no longer recognizes which COM port to use for its connection. 1. Check that the USB cable is connected to the management station and the IONMM. 2. Check that the COM port is listed for the device manager on the management station.
  • Page 67 Lantronix x4120 User Guide Error, you should first give full location parameters The location value is incomplete; it is missing the module, slot and/or port value(s). This message can display when a device-level command is entered (e.g., show lpt config).
  • Page 68 Lantronix x4120 User Guide This command is only available on <x222x / x32xx> card! 1. Verify the command entered is the one you want. 2. Verify that the device for the command entered can support the function of the command.
  • Page 69 Lantronix x4120 User Guide Error location parameter number! The go command you entered had an invalid or missing parameter. 1. Enter the go command with all of the location parameters (chassis / slot / port) in the format: go [c=CHASSIS] [s=SLOT] [l1ap=PORT] [l2ap=PORT] (l1p=PORT|l2p=PORT|l3p=PORT|l1d|l2d|l3d) Fail to set link pass through state! You tried to set the LPT state to an unacceptable state.
  • Page 70 Lantronix x4120 User Guide Fail to transfer the file! The file transfer attempt failed. The command you entered to do a tftp file transfer was unsuccessful (e.g., tftp get or tftp put or tftp transfer). 1. Check the command syntax. See “TFTP...
  • Page 71 Lantronix x4120 User Guide C1|S7|L1P1>show dmi info DMI is only supported on FIBER port! 1. Verify if the card supports DMI. 2. Use the go command to switch to a different card port supporting Fiber. 3. Verify the command entry. See “DMI...
  • Page 72 Lantronix x4120 User Guide 4 packets transmitted, 0 packets received, 100% packet loss The attempted ping command failed. For example: PING 192.168.1.10 (192.168.1.10): 56 data bytes --- 192.168.1.10 ping statistics --- 4 packets transmitted, 0 packets received, 100% packet loss 1.
  • Page 73 1. Press the Enter key towards the end of the command string and continue entering command text. 2. Try using HyperTerminal or the Web interface, at least temporarily. 3. Contact Lantronix for more information. Page 73 of 142 33551 Rev. C...
  • Page 74 2. Verify the command syntax. 3. Use the go command to switch to the slot containing the power supply (typically slot 22 and/or 23). 4. Contact Lantronix for more information. IP management is not supported on this card! No tdm loopback supported on this card!
  • Page 75 Lantronix x4120 User Guide At one time we can only backup at most 10 cards! At one time we can only restore at most 10 cards! Buckup finished Error: this command should be executed on a device! Error: this command should be executed on IONMM or a standalone SIC! Fail to set card entity index! Processing...
  • Page 76 Lantronix x4120 User Guide Can't open any requested files. cannot open /tftpboot/xxxx: No such file or directory now start to transfer the file ... file transfer failed! file transfer succeeded! now start to upgrade the system ... /usr/local/bin/flash_firmware /tftpboot/ upgrade failed!
  • Page 77 Lantronix x4120 User Guide Receiving Files - No response from remote system You entered a Serial File Transfer command, but the ZModem file transfer failed. 1. Click the OK button to clear the message dialog box. 2. See the HyperTerminal Helps or the Hilgraeve web site for more HT information.
  • Page 78 Lantronix x4120 User Guide This command is only valid on an IONMM! Cannot show slot info on this card! You entered a "show slot info" command on an ION card other than an IONMM card. 1. Enter another (supported) show command on this card, or use the "go" command to switch to the IONMM.
  • Page 79 Lantronix x4120 User Guide ERROR: Software version of this card (0.7.1) is not supported, please upgrade to the same ver- sion as the IONMM You selected a device in the tree, but its firmware version is not compatible with the IONMM.
  • Page 80 Lantronix x4120 User Guide Current power status of this slot is off, please turn it on before you reset it! The reset function only works when the slot power is in the On position for the unit to reboot/reset. 1. At Chassis > MAIN > Chassis Members click the "On" button in the Power Status column of the device before you click the "Reset"...
  • Page 81 Lantronix x4120 User Guide Fail to set aging time! Get aging time failed! CLI command remove fwddb all failed Redundancy is not supported on this card! Fail to set SSH server state! Fail to set management VLAN id! Fail to set management VLAN state!
  • Page 82 Lantronix x4120 User Guide Web Interface Messages IMPORTANT For each procedure described below, do each step sequentially as indicated. If the result of a step causes the problem to be corrected, do not continue with the other steps in the procedure.
  • Page 83 Lantronix x4120 User Guide Failed to start Virtual Cable Test. This message indicates that the VCT test could not be started. 1. Check the following: • Module has power. • Cable is properly connected to the port. 2. Retry the operation.
  • Page 84 Lantronix x4120 User Guide Invalid input found! This message indicates that you entered a parameter outside the valid range (e.g., VLAN ID = 0). 1. Verify the parameter value to be entered; check the online Help for valid input information.
  • Page 85 Lantronix x4120 User Guide This is the current operational state of the interface. The 'Link Status' Testing state indicates that no operational packets can be passed. If 'Admin Status' is Down then 'Link Status' likely will be Down. If 'Admin Status' is changed to Up, then 'Link Status' should change to Up if the interface is ready to transmit and receive network traffic.
  • Page 86 Lantronix x4120 User Guide Message: Setting values failed (http server error) This message indicates a configuration entry error (e.g., https). 1. Enter a valid value. Refer to the Help screen for more information. 2. Retry the operation. See “Configuring HTTPS” on page 208.
  • Page 87 Lantronix x4120 User Guide TFTP for Restore upload operation: 1. Check: • The IP address of the TFTP server is correct. • The TFTP server in online and available. • The file to be uploaded is in the default directory on the server.
  • Page 88 Lantronix x4120 User Guide Message: Web UI Management connection Lost 1. With the "Egress Rate Limit" set to "Unlimited", the PC can ping the device (e.g., S2220-1013). 2. After reducing the "Egress Rate Limit" to "80m", the ping fails. The return traffic to the PC is non-mgmt packet and is subjected to Egress rate-limiting, hence these packets are getting dropped.
  • Page 89 Message: The DMI feature is not supported on current port Meaning: Not all x4120 models support DMI. Lantronix x4120s that support DMI have a “D” at the end of the model number. If you click the DMI tab on a x4120 model that does not support DMI, the message “The DMI feature is not supported on current port.”...
  • Page 90 Lantronix x4120 User Guide Message: Loading Template agent_main_view.htm failed Message: Loading htm files failed Meaning: The status displays at the lower left corner during Port 1 page loading. Recovery: 1.Wait for the Loading, please wait... message to clear. This may take 1 minute or more. 2.
  • Page 91 Lantronix x4120 User Guide Message: Trap manager settings changed and a system reboot is required for the changes to take effect. – Do you want to reboot the system right now? Meaning: Information only. At IONMM > MAIN > SNMP Configuration > Trap Manager x you entered an IP address for a trap server.
  • Page 92 Lantronix x4120 User Guide In IE8 or IE9, at C3220 > FDB, the ‘Refresh’, ‘Add’, ‘Edit’, ‘Delete’, ‘Help’ buttons of FDB do not dis- play. 1. Select IE8 Tools > Compatibility Mode to use the IE8 ‘Compatibility View’. The message “Compati- bility View - 192.168.1.10 is now running in Compatibility View.’...
  • Page 93 Lantronix x4120 User Guide Website displays incorrectly in Internet Explorer 8 or 9 Websites that were designed for earlier versions of Internet Explorer might not display correctly in the cur- rent version. However, you can often improve how a website will look in Internet Explorer by using the new ‘Compatibility View’...
  • Page 94 Lantronix x4120 User Guide Script error message received. Stop running this script? A script on this page is causing Internet Explorer to run slowly. If it continues, your computer might become unresponsive. Yes / No Error: Object doesn't support this property or method.
  • Page 95 Lantronix x4120 User Guide Windows Event Viewer Messages A sample Event Log file is shown below. Windows Event Viewer - Event Log 1: Message: Informati o n 6/25/2010 7:37:12 AM Servi c e Control Manager None 7035 SYSTEM Meaning: Information message regarding SCM.

  • Page 96: The Config Error Log (Config.err) File

    Lantronix x4120 User Guide The Config Error Log (config.err) File The error log file (.ERR file) is downloaded to the TFTP server address specified, in TFTP-Root with a filename such as 1-11-C2210-1013.config. You can open the file in WordPad or a text editor.
  • Page 97 Lantronix x4120 User Guide config.err Messages Sample config.err file information is provided below. 1-2-2-C3220-1040_20100608.config.err Line 1 AGENT PM ERROR: CLI command remove vlan all failed 2 AGENT PM ERROR: CLI command remove fwddb all failed 3 AGENT PM ERROR: CLI command add fwddb mac=01:00:00:00:00:10 conn-port=1 priority=1 type=staticNRL failed...
  • Page 98 Lantronix x4120 User Guide Message: set ip type=ipv4 addr=192.168.0.10 subnet-mask=255.255.255.0 failed Response: 1. Check if this is a recurring problem. 2. Verify the operation in the related section of this manual. Retry the operation. 3. See the related command in the x4120 CLI Reference Manual, 33497. 4. If the problem persists, contact Technical Support.
  • Page 99 Lantronix x4120 User Guide Message: add vlan-db vid=100 priority=0 pri-override=disable failed Response: 1. Check if this command is supported. 2. If the problem persists, contact Technical Support. Message: add vlan-db vid=200 priority=0 pri-override=disable failed Response: 1. Check if this command is supported. 2. If the problem persists, contact Technical Support.
  • Page 100 Lantronix x4120 User Guide Webpage Messages Certain menu operations will display a webpage verification message to verify that you want to proceed. These messages also provide information on the effect that the operation will have if you continue. These messages display for operations such as Reset to Factory Config, Reboot the System, or other operational confirmation messages.
  • Page 101 TFTP Server with an FTP client. 3. Make sure that you downloaded the correct IONMM firmware file from the Lantronix web site. 4. Verify the TFTP Server Address entry. It should be the IP address of your TFTP Server (e.g., 192.168.1.30).
  • Page 102 2. Make sure you are using a TFTP Server package (not an FTP package). You will not be able to connect to the TFTP Server with an FTP client. 3. Make sure that you downloaded the correct IONMM firmware file from the Lantronix web site. 4. Make sure the TFTP server is running and correctly configured.
  • Page 103 Lantronix x4120 User Guide Message: Are you sure to power reset this slot? (After power reset, it will take a while to see card change in this slot; please fold/unfold the Chassis node in the left tree panel to check the progress. If the card information changes on the Tree, then click the Refresh button on this page.)
  • Page 104 Lantronix x4120 User Guide Message: Are you sure you want to power off this slot? (After power off, it will take a while to see Card Disappear in this slot; please fold/unfold the Chassis node in the left tree panel to check the progress. If the card information changes on the Tree, then click the Refresh button on this page.)
  • Page 105 Lantronix x4120 User Guide Message: The Connection was Reset Meaning: The FireFox web browser connection failed to load the page. Recovery: 1. Verify the URL (e.g., http:// versus https://). 2. Check if the applicable server is running (TFTP, Syslog, HTTPS server) in the expected location.
  • Page 106 Lantronix x4120 User Guide Message: Static Non Rate Limit entry must have a multiple cast MAC address! Meaning: When setting up MAC filtering, you entered a unicast MAC address and selected a Static NRL (Non Rate Limit) Entry Type. Recovery: 1.
  • Page 107 Lantronix x4120 User Guide Message: Problem loading page – Mozilla Firefox Meaning: You tried to log in to the ION system from the Mozilla Firefox browser, but the login failed. Recovery: Make sure the web browser you are using is supported. See “Web Browsers...
  • Page 108 Lantronix x4120 User Guide Meaning: Verification message that you indeed want to upgrade the x4120 firmware. Recovery: 1. If you are not sure you want to upgrade the x4120 firmware, click Cancel and continue operation. 2. If you are sure you want to upgrade the x4120 firmware, click OK. The upgrade process will continue.
  • Page 109 Lantronix x4120 User Guide DMI (Diagnostic Maintenance Interface) The DMI (Diagnostic Maintenance Interface) function displays x4120 diagnostic / maintenance information such as fiber interface characteristics, diagnostic monitoring parameters, and supported fiber media lengths. DMI Config – CLI Method 1. Access the x4120 through either a USB connection or a Telnet session.

  • Page 110: Table 6: Dmi Parameters

    Lantronix x4120 User Guide DMI Config – Web Method 1. Access the x4120 through the Web interface. 2. Select the desired device and port. 3. Select the DMI tab. The Interface Characteristics, Diagnostic Monitoring, and Supported Media Length information fields display.
  • Page 111 Lantronix x4120 User Guide Possible Parameter Description Parameters Specifies the physical device from SFF-8472 Rev 9.5 Standard: Unknown, GBIC, 00h Unknown or unspecified soldered to moth- 01h GBIC DMI ID erboard, SFP, Re- 02h Module/connector soldered to motherboard served, vendor-...
  • Page 112 Lantronix x4120 User Guide Normal -1, Not Supported - 2, Alarm status for temperature of fiber transceiver. Temperature Low Warn - 3, An ionDMITemperatureEvt event is sent when there is a warning Alarm High Warn - 4, or alarm on DMI temperature...

  • Page 113: Third Party Troubleshooting Tools

    This section provides information on third party troubleshooting tools for Windows, Linux, etc. Note that this section may provide links to third party web sites. Lantronix is not responsible for any third party web site content or application. The web site information was accurate at the time of publication, but may have changed in the interim.
  • Page 114 Lantronix x4120 User Guide Ipconfig (Windows XP): ipconfig (Internet Protocol Configuration) in Windows is a console application that displays all current TCP/IP network configuration values and refreshes Dynamic Host Configuration Protocol DHCP and Domain Name System DNS settings. Use the ipconfig command to quickly obtain the TCP/IP configuration of a computer.
  • Page 115 Lantronix x4120 User Guide ifconfig 1. Verify that the machine's interfaces are up and have an IP address using the ifconfig command: [root@sleipnir root]# ifconfig eth0 Link encap:Ethernet HWaddr 00:0C:6E:0A:3D:26 inet addr:192.168.168.11 Bcast:192.168.168.255 Mask:255.255.255.0 UP BROADCAST RUNNING MULTICAST MTU:1500 Metric:1...
  • Page 116 Lantronix x4120 User Guide Windows Network Connections In Windows XP you can view and renew an IP address using Windows Network Connections. 1. Open Network Connections from Start → Settings → Network Connections. 2. Right-click a network connection. 3. Click Status.
  • Page 117 Lantronix x4120 User Guide Ping Use the ping command to test a TCP/IP configuration by using the ping command (in Windows XP Pro- fessional in this example). Used without parameters, ipconfig displays the IP address, subnet mask, and default gateway for all adapters.
  • Page 118 Lantronix x4120 User Guide Telnet Telnet is a simple, text-based program that lets you connect to another computer via the Internet. If you've been granted the right to connect to that computer by that computer's owner or administrator, Telnet will let you enter commands used to access programs and services that are on the remote computer, as if you were sitting right in front of it.
  • Page 119 Lantronix x4120 User Guide For more information, see the Windows Server TechCenter at http://technet.microsoft.com/en- us/library/cc787407(WS.10).aspx. 1. If you try to enable and install Telnet in Windows 7, and the message “An error has occurred. Not all of the features were successfully changed” displays, one workaround is to use a third party Telnet client, such as PuTTY, which also supports recommended SSH client.
  • Page 120 Lantronix x4120 User Guide PuTTY Basic Options: PuTTY SSH Options: Page 120 of 142 33551 Rev. C https://www.lantronix.com/...
  • Page 121 Lantronix x4120 User Guide Tracert (Traceroute) Traceroute is a computer network tool used to determine the route taken by packets across an IP net- work. 'Tracert" (pronounced "traceroute") sends a test network message from a computer to a designated remote host and tracks the path taken by that message.
  • Page 122 Lantronix x4120 User Guide Netstat Netstat (network statistics) is a command-line tool that displays network connections (both incoming and outgoing), routing tables, and a number of network interface statistics. It is available on UNIX, Unix-like, and Windows NT-based operating systems.
  • Page 123 Lantronix x4120 User Guide Winipcfg The winipcfg command is available in Windows ME, Windows 98, and Windows 95 to review your current TCP/IP network protocol settings. Follow these steps to view your current TCP/IP settings using winipcfg: 1. Click the Start button and then click Run.
  • Page 124 Lantronix x4120 User Guide Nslookup nslookup is a computer program used in Windows and Unix to query DNS (Domain Name System) servers to find DNS details, including IP addresses of a particular computer, MX records for a domain and the NS servers of a domain. The name nslookup means "name server lookup". A common version of the program is included as part of the BIND package.
  • Page 125 Lantronix x4120 User Guide Dr. Watson Dr. Watson detects information about Windows system and program failures and records the information in a log file. Dr. Watson starts automatically at the event of a program error. To start Dr. Watson, click Start, click Run, and then type drwtsn32.
  • Page 126 Lantronix x4120 User Guide Third Party Tool Messages This section discusses messages generated by HyperTerminal, Ping, and Telnet during ION system installation, operation and configuration. HyperTerminal Messages Message: Windows has reported a TAPI error. Use the Phone and Modem Options icon in the Control Panel to ensure a modem is installed.
  • Page 127 Lantronix x4120 User Guide line, if required, and use the keyboard's Backspace key or the directional arrows to navigate within a text entry. Overtyping an entry should automatically replace the previous characters. This is a HyperTerminal problem that the ION CLI stack cannot resolve.
  • Page 128 Lantronix x4120 User Guide Ping Command Messages Message: Request timed out. Meaning: The Ping command failed. Recovery: 1. Verify the connection, verify correct IP address entry, and retry the operation. 2. Verify if the default IP address has changed using the Ipconfig (or similar) command.
  • Page 129 Lantronix x4120 User Guide Message: Invalid location parameters, cannot find the physical entity! Meaning: The go command you entered includes a location that does not exist or that you entered incorrectly. Recovery: 1. Run the stat command to verify your configuration.
  • Page 130 Lantronix x4120 User Guide TFTP Server Messages Messages like the ones below may display during TFTP Server operation, depending on the TFTP Server package that you selected. Message: File does not exist Meaning: A TFTP Server error - the TFTP Server Address that you specified does not contain the Firm- ware File Name specified.
  • Page 131 Lantronix x4120 User Guide Messages PuTTY Messages like the ones below may display during PuTTY (or similar package) operation, depending on the package that you selected. Message: Server refused key Meaning: You can connect to a secure telnet session using password authentication, but when you try to connect using public key authentication, you receive a "Server refused our key"...

  • Page 132: Recording Model Information And System Information

    Lantronix x4120 User Guide Recording Model Information and System Information After performing the troubleshooting procedures, and before calling or emailing Technical Support, please record as much information as possible in order to help the Technical Support Specialist. 1. Select the ION system MAIN tab. (From the CLI, use the commands needed to gather the information requested below.
  • Page 133 A description of any action(s) already taken to resolve the problem (e.g., changing switch mode, rebooting, etc.): __________________________________________________________________ ________________________________________________________________________________ ________________________________________________________________________________ The serial and revision numbers of all involved Lantronix products in the network: ________________________________________________________________________________ ________________________________________________________________________________ A description of your network environment (layout, cable type, etc.): _________________________...

  • Page 134: Appendix A: Warranty, Compliance And Electrical Safety

    Lantronix x4120 User Guide Appendix A: Warranty, Compliance and Electrical Safety Please refer to the x4120 Install Guide for warranty and compliance information, and Electrical Safety Warnings. Page 134 of 142 33551 Rev. C https://www.lantronix.com/...

  • Page 135: Appendix B: Snmp Mibs And Traps Support

    Lantronix ION x4120 User Guide Appendix B: SNMP MIBs and Traps Support This appendix provides information on SNMP traps supported on the IONMM, including when a trap is generated and what information is in each trap. All ION system critical events are reported via SNMP Traps. The ION system uses only SNMPv2 traps, with the definition of NOTIFICTION-TYPE in the MIB (Management Information Base).

  • Page 136: Figure 2: Private Mib Objects

    Lantronix ION x4120 User Guide An example of a private MIB objects tree is shown in the figure below. Figure 2: Private MIB Objects Page 136 of 142 33551 Rev. C https://www.lantronix.com/...
  • Page 137 Lantronix ION x4120 User Guide Downloading, Compiling and Integrating MIBs You can download industry standard MIBs from http://www.ietf.org. To download ION system private MIBs: 1. Go to the ION software downloads page and locate the Management MIB section. 2. Click the link in the far right column (e.g., Download mcc16.zip).

  • Page 138: Figure 3: Snmp Message Sequence

    Lantronix ION x4120 User Guide Trap Service and Functions All ION system SNMP Trap messages conform to SNMPv2 MIB RFC-2573. See the “Supported MIBs” section on page for information on the x4120s support for public (standard) and private MIBs. For information on “Configuring...
  • Page 139 Lantronix ION x4120 User Guide Only the IONMM SNMP management tool integrates the trap service function. You can launch the Trap function when needed. The Trap message includes the following content: Date/Time SourceIP Generic Trap Specific Trap Enterprise Variable Bindings...
  • Page 140 Lantronix ION x4120 User Guide Trap Server Log The Trap Server log file contains information presented to the trap server by ION devices. A sample part of a trap server log file is shown below. Line 3 E= 4 Ebig= 5 IP=192.251.144.220...

  • Page 141: Table 7: Trap Server Log File Description

    Lantronix ION x4120 User Guide The trap server log file lines are described below. 3 E= 4 Ebig= 5 IP=192.251.144.220 6 com=trap 7 GT=Notification 8 ST= 9 TS=Thu May 13 10:06:37 2010 10 VB-Count=3 11 Vars=iso.3.6.1.2.1.1.3.0 = Timeticks: (2822266290) 326 days, 15:37:42.90 | iso.3.6.1.6.3.1.1.4.1.0 =...
  • Page 142 48 Discovery, Suite 250 Irvine, CA 92618, USA Toll Free: 800-526-8766 Phone: 949-453-3990 Fax: 949-453-3995 Technical Support Online: https://www.lantronix.com/technical-support/ Sales Offices For a current list of our domestic and international sales offices, go to the Lantronix web site at www.lantronix.com/about/contact.

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