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Speaker, headphone - audio issues
Items
Symptoms
No sound from external or
●
internal speakers
Distorted sound, too soft, too
●
loud, intermittent
No sound from headphones
No sound from external speakers
Procedures
Possible causes
Volume turned down, sound card not recognized, malfunctioning hardware, electronic
interference.
Troubleshooting steps
1.
Remove any device connected to the Audio jack to enable the internal speaker.
2.
Close all open programs.
3.
Adjust volume by pressing
(mute).
- or -
Adjust Windows volume control by clicking the speaker icon on the Windows taskbar. Be
sure that the sound is not muted.
4.
Verify that sound card is detected in Windows Device Manager.
5.
Reinstall the latest audio driver.
6.
Test audio device using HP PC Hardware Diagnostics (UEFI) tool
> Audio).
7.
Test with a verified working operating system. If issue is resolved, restore full operating
system.
8.
Test with verified working external speakers or headset.
9.
Reseat internal speaker connections.
10.
Test with verified working internal speakers.
11.
Replace internal speakers.
1.
Adjust volume by pressing
(mute). Or adjust Windows volume control by clicking the speaker icon on the Windows
taskbar. Be sure that the sound it not muted.
2.
Check headphone cable connection.
3.
Test with a verified working audio board.
4.
Replace audio board and verify the change.
1.
Verify that external speakers are turned on.
2.
Disconnect headphones from headphone jack.
3.
Adjust volume by pressing
(mute).
- or -
Adjust Windows volume control by clicking the speaker icon on the Windows taskbar. Be
sure that the sound is not muted.
4.
Check for possible interference devices nearby that may impact the audio (cell phone or
portable communications handset.)
Fn +
F6/F7. Be sure that volume button light is not amber
Fn +
F6/F7. Be sure that volume button light is not amber
Fn +
F6/F7. Be sure that volume button light is not amber
Common issues and possible solutions 151
(F2
> Component Tests
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Table of Contents
Troubleshooting
