Ns-Link Driver Troubleshooting - Comtrol DEVICE MASTER RTS Hardware Installation And Configuration

NS-Link Driver Troubleshooting

Troubleshooting and Technical Support
This table includes some tips related to NS-Link drivers.
NS-Link Condition
Need to program IP
address into the
device.
Cannot open port
The device will not
load the NS-Link
device driver and
continually reboots
Explanation/Action
Before programming an IP address it is critical that the
unit be operational and passes the power on tests when
configured for the MAC address.
Note: If the unit is NOT operational, do NOT attempt to
program or use an IP address with the unit.
This is a general procedure for drivers on Microsoft
operating systems.
1. In the Comtrol Setup, highlight the Comtrol device.
2. Select Properties.
3. Select IP Programming.
4. Select Retrieve and confirm or modify addresses as
necessary.
Note: Enter in all 3 categories. The unit must have
Address, Mask and Gateway IP values entered.
If you do not have a default gateway address, try
using the IP address assigned to the PC that has
the NS-Link driver installation.
5. Select Program.
6. Select Reset - power LED should begin blinking.
7. Select Device Setup.
8. Uncheck MAC.
9. Check IP and enter IP number that you configured
earlier.
10. Select Ok (several times) and reboot the system.
IP addressing will now be in effect.
1. Verify that MAC address in the NS-Link driver
matches the address on the Comtrol device.
2. Verify that you are using the correct NS-Link driver. If
necessary, remove and reinstall a new driver.
3. Isolate the unit from the network (see Page 26).
4. Check to see if another program or computer is active
on this port.
Analysis:
The device is missing or has the wrong subnet mask or
gateway address.
Solution:
Make sure that the subnet mask and gateway address are
valid entries in the driver.
NS-Link Driver Troubleshooting
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