Error And Warning Code Overview - Victron energy Orion XS 12/12-50A Manual

5.7. Error and warning code overview

The error and warning codes are displayed on the VictronConnect app or via a connected GX device.
Error 1 - Battery temperature too high
• This error will auto-reset after the battery temperature has dropped. The charger will stop charging to prevent damaging the
battery. It is assumed that during charger start-up or float, the Orion XS and battery temperature are equal. Therefore, a
charger that is too hot in this state is interpreted as a too hot battery.
Error 2 - Battery voltage too high
• This error will auto-reset after the battery voltage has dropped. This error can be due to other charging equipment connected to
the battery or a fault in the charge controller.
Error 17 - Controller overheated despite reduced output current
• This error will auto-reset after the charger has cooled down. Check the ambient temperature and check if the Orion XS is
properly mounted for cooling.
Error 21 - Current sensor issue
• The current measurement is out of range. Disconnect all wires, and then reconnect all wires, to make the charger restart. This
error will not auto-reset. If the error remains, please contact your dealer, there might be a hardware defect.
Error 26 - Terminal overheated
• Power terminals overheated, check wiring, including the wiring type and type of strands, and/or fasten bolts if possible. This
error will auto-reset.
Error 27 - Charger short circuit
• This condition indicates an over-current condition on the battery side. This error will auto-reset. If the error does not auto-reset,
disconnect the charge controller from all power-sources, wait 3 minutes, and power up again. If the error persists, the charge
controller is probably faulty.
Error 28 - Power stage issue
• This error will not auto-reset. Disconnect all wires, and then reconnect all wires. If the error persists the charger is probably
faulty.
Error 33 – Input voltage to high
• This error will auto-reset after input voltage has dropped to a safe limit.
Error 116 - Calibration data lost
• If the unit does not work and error 116 pops up as the active error, the unit is faulty. Contact your dealer for a replacement.
• If the error is only present in the history data and the unit operates normally, this error can be ignored safely. Explanation: when
the units power up for the very first time in the factory, it does not have calibration data and an error 116 is logged. Obviously,
this should have been cleared, but in the beginning, units left the factory with this message still in the history data.
Error 117 - Incompatible firmware
• This error indicates that a firmware update did not complete, so the device is only partially updated. Possible causes are:
device out of range when updating over the air, a cable got disconnected or power was lost during the update session. To fix
this the update needs to be retried.
• When your GX device is connected to VRM, you can do a
or using the VRM tab in VictronConnect. VictronConnect can also be used together with the firmware file to update using a
Bluetooth connection.
Error 119 - Settings data lost
• The charger cannot read its configuration, and stopped. This error will not auto-reset. To get it working again:
1. First, restore it to factory defaults. (top right in Victron Connect, click on the three dots).
2. Disconnect the charge controller from all power-sources.
3. Wait 3 minutes, and power up again.
4. Reconfigure the charger.
• Please do report this to your Victron dealer and ask him to escalate it to Victron; as this error should never happen. Preferably
include firmware version and any other specifics (VRM URL, VictronConnect screenshots or similar).
Error 120 - Internal supply voltage error
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Manual - Orion XS 12/12-50A DC-DC battery charger
remote firmware update. You can do this via the VRM website
Troubleshooting & Support