Communication Issues; Victronconnect Issues; Ve.direct Port Communication Issues; Bluetooth Issues - Victron energy Orion XS 12/12-50A Manual

5.5. Communication issues

This section describes issues that might arise when the Orion XS Orion XS is connected to the VictronConnect app, other Victron
devices or third-party devices.

5.5.1. VictronConnect issues

For a full troubleshooting guide on the VictronConnect app, see the

5.5.2. VE.Direct port communication issues

These occurrences are not common, and if they occur, it is probably due to one of the issues listed in this paragraph.
• Physical cable connector or data port issues
Try using a different VE.Direct cable to check if the unit will now communicate. Ensure that the connector is inserted properly
and deep enough. Is the connector damaged? Inspect the VE.Direct port; are there any bent pins? If this is the case, use
long-nose pliers to straighten the pins while the unit is not powered.
• VE.Direct communication issues
To check if VE.Direct communication is operating correctly, connect the Orion XS to a GX device and check if the controller
shows up on the GX device's list. If it does not show up, check that the TX port function in VictronConnect is set to Normal
communication.

5.5.3. Bluetooth issues

Please note that it is highly unlikely that the Bluetooth interface is faulty. The problem is most likely caused by something else.
Use this section to quickly rule out some of the common causes of Bluetooth issues. For a full troubleshooting guide see the
VictronConnect manual.
• Check if Bluetooth is enabled
It is possible to enable/disable Bluetooth in the product settings. To re-enable:
Connect to the Orion XS via the VE.Direct port. Navigate to the controller settings and then to Product info. Re-enable
Bluetooth.
• Check if the controller is powered up
Bluetooth is active as soon as the Orion XS is powered up.
This can be checked by looking at the LEDS:
If all LEDs are off, the unit is not powered up.
If any of the LEDs are on, blinking or pulsing at a few seconds interval, the unit is powered up and Bluetooth should be
functional.
• Check that Bluetooth is in range
In open space, the maximum Bluetooth distance is about 20 meters. In a build-up area, inside a house, a shed, a vehicle or a
boat this distance can be a lot less.
• The Windows VictronConnect app does not support Bluetooth
The Windows version of the VictronConnect app does not support Bluetooth. Use an Android, iOS or macOS device instead. Or
alternatively, connect using a VE.Direct to USB interface.
• The controller is missing in the VictronConnect device list
Some steps to try to resolve this issue are:
Press the orange refresh button at the bottom of the VictronConnect device list and check if the Orion XS is now listed.
Only one phone or tablet can be connected to the Orion XS at any given time. Make sure no other devices are connected and
try again.
Try to connect to another Victron product, does this work? If that also does not work, there probably is an issue with the phone
or tablet.
Rule out any issues with the phone or the VictronConnect app by using another phone or tablet and try again.
If still unresolved, refer to the VictronConnect manual.
• PIN code lost
If you have lost the PIN code, you will need to reset the PIN code to its default PIN code. This is done in the VictronConnect
app:
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Manual - Orion XS 12/12-50A DC-DC battery charger
VictronConnect manual.
Troubleshooting & Support