Diagnostic Product Information; Learning Resources - Raymarine ALPHA Operating Instructions Manual

• Tel: +47 692 64 600
Denmark (Raymarine subsidiary):
• E-Mail: support.dk@raymarine.com
• Tel: +45 437 164 64
Russia (Authorized Raymarine distributor):
• E-Mail: info@mikstmarine.ru
• Tel: +7 495 788 0508

10.2 Diagnostic product information

Diagnostic product information can be viewed and exported from a
Raymarine® LightHouse multifunction display, for supported products
networked using RayNet, RJ45, or SeaTalkng ® / NMEA 2000 cables.
Diagnostic product information includes technical data related to the
connected product, such as serial numbers, network addresses, firmware
version numbers, and so on. It is useful for 2 main purposes:
1. Sending detailed product information to the Raymarine® product
support team, in the event of a problem or fault with your product. The
information can be exported to a MicroSD card, and you can then copy
the file for the purposes of emailing it to the product support team. For
contact details, refer to: p.67 — Technical support
2. Maintaining detailed off-boat records. This is particularly useful for
vessels that have multiple Raymarine® products installed.
To view or export diagnostic product information, access the [Diagnostics]
menu. For instructions on how to access this menu, refer to the relevant
operation instructions for your multifunction display.

10.3 Learning resources

Raymarine has produced a range of learning resources to help you get the
most out of your products.
Video tutorials
Raymarine official channel on YouTube
Technical support
• http://www.youtube.com/user/RaymarineInc
Training courses
Raymarine regularly runs a range of in-depth training courses to help you
make the most of your products. Visit the Training section of the Raymarine
website for more information:
• http://www.raymarine.co.uk/view/?id=2372
Technical support forum
You can use the Technical support forum to ask a technical question about
a Raymarine product or to find out how other customers are using their
Raymarine equipment. The resource is regularly updated with contributions
from Raymarine customers and staff:
• https://raymarine.custhelp.com/app/home
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